Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Manor Lodge has a Review Score of 9.9 (9.874) out of 10, based on 48 reviews in the last 2 years. Over all time Manor Lodge has 133 reviews.
Review from H S (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Food quality could have been better and staff should be allowed more time to just sit and chat to the residents but overall I
Reply from Samantha Debenham, Marketing Support Administrator at Manor Lodge
Thank you for taking the time to leave your comments regarding Manor Lodge care home, we are so pleased that you are likely to recommend us and for believing that you chose the right home for your mother’s care.
Our team at Manor Lodge work hard to provide an excellent standard of care and believe in supporting each resident and their family in any way they can, so it is wonderful to hear that you felt they were supportive. However, we are sorry to hear that the food offering did not meet your expectations. Our chefs pride themselves on creating varied menus, with a focus on choice, nutrition and above all, taste. They meet with all residents to discover their personal preferences and always value honest feedback. We appreciate your views and will continue to work on providing delicious meals. Thank you once again for sharing your views on our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James L (Grandson of Resident) published on 9 November 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
- Lack of staff to care for residents.
- Numerous times left alone in the lounge.
- Certain staff lacking patience.
BADDOW WARD
- More staff to patient ratio.
- Staff appear more patient.
- Lots of activities for residents - activity coordinator is fantastic with residents.
-
Reply from Samantha Debenham, Marketing Support Administrator at Manor Lodge
Thank you so much James for your review of Manor Lodge and your high scores for the cleanliness and safety of the home, as well as the provision of activities. We are really appreciative of both your positive comments and the constructive observations you have made about Writtle and Baddow ward, and want to assure you that we take all feedback seriously. We ensure that our levels of staffing are always suitable to meet the needs of all residents seven days a week, and also overnight; however we have reflected on your comments and made appropriate changes to staffing on our residential suite, Writtle. We believe this has allowed for an even more supportive care team. Thank you again for taking the time to leave your comments and for the support you have given Manor Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn L (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan W (Daughter of Resident) published on 31 October 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
There isn’t one thing my mum or myself dislike about the home, all the staff go out of their way to make my mum feel special and treat her with care, respect and dignity, nothing is
The home is always very clean and has lovely decor. The rooms are perfect in size with lovely big windows and all en-suite. There are lots of little places to go sit and chat with a tea/coffee and lovely cake. The food is homemade with a good variety.
My mum would tend to just watch TV but in Manor Lodge, she is encouraged to join in with activities, and there is always something happening.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Olive H (Wife of Resident) published on 3 October 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robin B (Husband of Resident) published on 19 September 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jo G (Daughter of Resident) published on 15 December 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Manor Lodge
Thank you for your valuable feedback. We are delighted with the positive comments and ratings you have given, particularly for the activities provision at Manor Lodge. We take your concerns and feedback seriously and we are pleased that any issues you have raised with the management team have been dealt with satisfactorily. Following your comments regarding the monitoring of your mother’s diabetes, this can be arranged and the manager at the home will be in touch to discuss this with you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill W (Daughter of Resident) published on 22 November 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
I would also like to thank the manager of the home who has been wonderful and helped me through a very difficult time, she has shown me compassion and understanding and has directed me on how best to help mum to adjust and feel one of the crowd. The twice daily activities give the residents a reason to get up and join in and make new friends.
I looked at 18 homes in Essex before I found this one it was the only one where I felt the residents were not there to die but where she could enjoy herself and have fun in her last days.
Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennie (Daughter of Resident) published on 9 November 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christina C (Daughter of Resident) published on 6 September 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The service given really was at the hotel level, with excellent, plentiful food and snacks, with staff who were always happy and willing to provide those little extras. For example, Manor Lodge provided a family party for her 100th birthday - excellent. My mother was always treated with dignity by very caring staff and her end of life care was exceptional.
There was always a good timetable of activities and live entertainment for the residents and a well-attended summer fete.
The premises were cleaned every day and the rooms and communal areas are very well appointed and secure.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michele (Sister of Resident) published on 17 May 2016
Submitted via Postal Card •
Report
Overall Experience
2.0 out of 5
Reply from Juliana Miles, Home Manager at Manor Lodge
We’re grateful for your feedback and I would like to assure you that we take all your concerns very seriously indeed. We’re very proud of our excellent reputation at Manor Lodge and if we have fallen short of this in any way we will of course address this immediately. Since submitting your review I understand that you have been able to meet with the home manager and other key individuals to discuss your sister’s care and I hope that you are now reassured. Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.874) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.874 for Manor Lodge is calculated as follows: ( (497 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 563 Ratings = 4.874
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Sep 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my person values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.
As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”
My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.
In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!
