The Oaks Care Home

15/25 Oaks Drive, Lexden, Colchester CO3 3PR
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9.5 58 Reviews
  • The Oaks Care Home, Colchester
The Oaks Care Home offers a homely and inclusive environment designed to provide exceptional care and comfort for its residents. Nestled in the peaceful suburb of Colchester, this home provides both residential and dementia care, ensuring each individual receives tailored support to meet their unique needs.

The experienced and compassionate team at The Oaks is dedicated to fostering a homely atmosphere where residents can feel safe, respected, and valued. They are committed to delivering person-centred care, focusing on the well-being and personal preferences of each resident.

The home boasts modern, well-equipped facilities, including spacious en-suite bedrooms, comfortable communal areas, and beautifully landscaped gardens. These spaces are designed to encourage social interaction and provide a tranquil setting for relaxation and leisure.

Activities at The Oaks are varied and engaging, aiming to enhance the quality of life for all residents. From arts and crafts to gardening and exercise classes, there is something to suit every interest. The on-site catering team prepares nutritious and delicious meals, catering to all dietary requirements and ensuring mealtimes are a highlight of the day.

Visitors to The Oaks Care Home will find a vibrant, supportive community where the happiness and health of residents are paramount. The team's commitment to excellence in care and their genuine passion for enhancing the lives of those they care for make The Oaks a standout choice for families seeking high-quality care for their loved ones.

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Care Provided by The Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana-Maria Dragoe (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for The Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,500

  • Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
  • (these prices are only a guideline, please contact The Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Oaks is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.


  • Parking

  • There is ample free parking on site.


The Oaks Care Home Reviews (58)

Total of 58, showing 1-20
9.5

The Oaks Care Home has a Review Score of 9.5 (9.497) out of 10, based on 13 reviews in the last 2 years. Over all time The Oaks Care Home has 58 reviews.

Overall Experience

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Date Published

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Review from C B (Daughter of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been here for a year and from the first his care has been exemplary. The staff, whatever their role go above and beyond; be it medical or personal care, dietry assistance, greeting, answering queries of all kinds. Every staff member is cheerful and helpful. Since beginning this, Dad has passed
away. The night staff helped and comforted us so well and looked after Dad's last hours like family. Thank you so much.

Reply from Manford Ncube, Manager at The Oaks Care Home

Thank you so much for taking the time to share your heartfelt words during what must be an incredibly difficult time. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It means the world to us to hear that your father received such compassionate and exemplary care during his time with us. Our staff strives to go above and beyond in every aspect of their roles, and it is truly humbling to know that their efforts made a meaningful difference for your father and your family. We are especially touched to hear that the night staff provided comfort and care during his final hours, treating him and your family with the love and respect they would show their own. Your kind words will be shared with the entire team, as they serve as a reminder of why we do what we do. We are honoured to have been part of your father's journey and to have supported your family during such a profound time.


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Review from Kim P (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at The Oaks Care Home. She has wonderful carers who have now become her friends. The nursing care that she receives is excellent. She enjoys her food and the reception staff are always friendly and welcoming.

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Review from W F (Wife of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was discharged to The Oaks from the hospital in July and I think has settled very well. The staff have taken time to get to know him, they are very friendly to us as a family and welcome us all with a smile, even the dog who he misses. Initially not very compliant, they persevered and he
is now up most days and enjoying the company and activities that are provided. I have to add a word about the reception staff. Always a smile when they open the door. A good start to a visit.

Reply from Vincent Hook, Operations Support Manager at The Oaks Care Home

Thank you for your helpful comments, I'm delighted to hear that your husband has settled into the home and he is enjoying his time with us.


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Review from Duncan F (Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my time in The Oaks Care Home, I have found all the staff very helpful and caring and always put the residents first.

Reply from Chip (Mawson Chipchase), Business Development Manager at The Oaks Care Home

Thank you for your kind words. Our team always take pride in the care that they deliver and it is a pleasure to have you as part of our extended family.


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Review from M G (Resident) assisted by family/friend published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and comfortable. Friendly staff and I am happy staying here.

Reply from Ana Dragoe, Home Manager at The Oaks Care Home

Thank you both for staying at The Oaks! It's a pleasure having you. If you need anything, please don't hesitate to let us know. We're here to help.


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Review from Jon B (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Oaks in September 2023. She was 93 and has several medical issues. We found The Oaks provided exceptional care and was spotlessly clean. All the staff were very caring and made her stay as comfortable as possible. Nothing is too much trouble. Sadly Mum passed away after 6 months.
Thank you to all the team at The Oaks in all departments.

Reply from Ana Dragoe, Home Manager at The Oaks Care Home

Thank you very much for your thoughtful words. It was truly a pleasure to meet you and your family, and we are grateful for the opportunity to care for your mum. It means a lot to The Oaks team to know they are appreciated. Best wishes to you and your family.


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Review from J R (Sister of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am beginning this review of our experience of The Oaks with the first few moments after we arrived to visit my brother who had been admitted about an hour earlier by ambulance direct from the hospital. We asked about certain things being allowed. The answer: "Of course, it's his home now", touched
us deeply. He had been very poorly and confused. The difference from then to the present is largely down to the kindness and care he has received and he is much calmer and contented. Smiling faces greet him and he often tells us how lovely the staff are to him. Facilities are important but the all-important factor is the staff. The Oaks is special!

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Review from S C (Wife of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable care home with good amenities and lots of outside space for residents to enjoy. The staff are all very friendly and welcoming to visitors. I really cannot find anything negative to say.

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Review from C B (Son of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, our review of The Oaks Care Home is one of satisfaction and a warm, lively feeling whenever we come through the doors to see my dad. My mum is here daily and cannot put enough praise on how our dad is being cared for. The facilities, staff and assistance to go that extra mile are very good
and thorough. A period of change and uncertainty for my dad, and it's really good to leave off on each visit knowing he is being cared for. Very settling. Thank you all.

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Review from Keith B (Husband of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged into The Oaks Care Home from hospital in May. I had been wanred her chances of survival were not good and she was on end-of-life care. She has advanced dementia.
However, thanks to the love and care of all the lovely Oaks staff, she is still with me. She has put on weight, she
eats and drinks, and can now be put in a wheelchair.
I cannot thank enough all the levels of staff and nurses at The Oaks for their kindness and love.

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Review from Anne W (Mother of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start me were made very welcome, it is not a bit like a medical establishment but more like visiting a good friend's home. The resident's every need is catered for with love, respect and dignity. The meals are well presented with a good variety and choice. Residents are encouraged to join in
stimulating activities, entertainers are invited and also animals visit. They celebrate special occasions and have lots of little treats. They also enquire about the well-being of their visitors. Would be hard to find anywhere better. We are truly blessed.

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Review from J H (Wife of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at The Oaks for 7 months. He has Alzheimer's, loss of sight and other physical problems which have rendered him bed-ridden. Our experience is that all the staff from reception to the nurses, carers and house staff have all been endlessly kind, caring, understanding and
helpful to us both. There is therefore a special atmosphere of community in the home and inevitable staff changes in the current climate have been absorbed well.
There is currently a programme of necessary redecoration in hand by the house staff which is welcome and refreshing the environment. My husband's illnesses preclude him from any participation in group entertainments and activities but generally there seems to be a lot going on. He particularly enjoys his meals which are well cooked and there is a good and balanced variety.
It might be helpful to receive regular care plan updates but staff have been willing to discuss queries when requested. Our contact with management has been limited but necessary procedures seem to be in place. I am reassured that my husband is well cared for, comfortable and as happy as his condition allows.

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Review from Dennis B (Son of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had a short stay at The Oaks Care Home and as a family, we were very happy. The manager was very comforting and approachable and we felt very safe with my uncle being cared for at this home. I would highly recommend this home to others from our personal experience.

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Review from P D (Friend of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a quick turnaround from enquiry to assessment to admission. All staff are very helpful and polite that we came across. We visited the care home and were given a very informative show round. The manager was helpful and the information provided was helpful to our situation. Given the situation, this
was a positive experience compared to what we have come across so far.

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Review from L B (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wanted to say a big thank you to The Oaks Care Home. Couldn't have asked for a better team to look after my grandad. Every member of staff from nurses, carers and housekeepers to kitchen etc were kind, caring and always welcoming. The manager always had time for a chat and any questions we had were
always answered. Thanks once again, you're all amazing.

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Review from L T (Sister of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, as a family we looked at several homes but this one felt right from the moment we walked into the building. Friendly staff who were able to answer all questions asked. The home smelt lovely and was very clean. All residents we saw looked very happy.

Reply from Kylie Vickery, General manager at The Oaks Care Home

Thank you for taking the time to share your lovely feedback. As a home we always aim to provide the best care possible to our residents and their loved ones, we try to provide a home-from-home experience. Should you require any further information please contact me or a member of the team.


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Review from S T (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed emergency respite care, from the initial enquiry to admission the staff were extremely helpful. All questions asked were fully answered and we were given a great sense of reassurance. We looked at several homes but The Oaks stood out above the rest. We were able to admit my mother the
day after the initial enquiry which was fantastic. When we arrived we were greeted with a friendly smile and shown to my mother's room. We were able to settle in and were given time with the nurse, chef and the manager. We were very grateful and happy with our minds at rest knowing we had made the best decision for my mother to stay at The Oaks. The staff were very friendly, caring and always made us as a family feel welcome. We would highly recommend this home to relatives and friends.

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Review from Lawrence T (Respite Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident at The Oaks care home for a short period of time. The care both she and my family received was outstanding. All staff were friendly, caring and most helpful when we asked about my grandmothers care.
We were always greeted with a smile and nothing was too much trouble.
Our family would highly recommend this care home.

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Review from Martin F (Son of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into The Oaks Care home in May 2022. The care she was given was second to none. She had a spacious room with a view of the garden. My mother was bedridden and to make her stay more interesting the care staff set up a bird feeding table outside her window, so she could enjoy the
birds coming and going. The meals she was served were excellent and she really enjoyed them. One day there was pasta on the menu, which she didn’t like, and mentioned this in passing to a nurse who promptly sent the chef to her room to ask what she would like instead - amazing service! So I would just like to finish this review by saying a huge thank you to everyone who cared for my mother. She sadly passed away on 1st July but had been really happy with the excellent care she was given.

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Review from Sue M (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy with the care that my mum is receiving. It has been such a hard 9-months during the pandemic. The face to face visits are going really well, and it's so lovely to be able to hold Mums hand. The staff are all so caring and loving towards my mum, and she seems settled. We are so looking
forward to the home helpfully being able to open up more.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your lovely feedback. We too are glad that visiting has started again, and we do envisage further opening up very soon. The team will be delighted with your review; thank you again!


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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.513 for The Oaks Care Home is calculated as follows: ( (86 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 156 Ratings = 4.513

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.984 Points relating to the number of positive Reviews for The Oaks Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 12 Positive Reviews ÷ 12.2 = 0.984

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Oaks Care Home

What types of Care is The Oaks Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Oaks Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Oaks Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at The Oaks Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks Care Home to the centre of Colchester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.