Review from Bernadette C (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience

I have just had my first indoor visit after a year with my beautiful 84-year-old mum, who has vascular dementia. The Oaks team were absolutely amazing and professional. They made the visit so lovely, and everything from the testing to the actual visit was done with such precision, and nothing was too

much trouble. My mum looked amazing. She was immaculately dressed and looked as fresh as a daisy. She was laughing and joking and was so happy to see me. I have never seen her so content. The Oaks Team were absolutely amazing as always, and they are a credit to their profession. I have been constantly updated on my mum's progress throughout the pandemic, and nothing is too much trouble for The Oaks Team. This first visit has made my year, and knowing that my mum is being so well cared for is brilliant. The Oaks Team are amazing people and truly care for their residents. I would recommend The Oaks Care Home to anybody, as we, as a family, could not ask for more. Well done to them all.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for such a lovely review. I am so pleased that your visit was everything you wanted it to be with Mum. It certainly has been a tough year, so we are all looking forward to a far better one!

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Review from J M (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience

Throughout my mother’s care, we have been reassured by the level of service and care offered by this home. All staff are approachable and understanding. During a recent scare with my mother's health, the team dealt with it swiftly keeping us informed of the situation and following up accordingly.

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Review from C D (Sister of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience

The Oaks Care Home is a perfect place for residential care. The staff are excellent, and the home is comfortable, and residents are made to feel at home. The gardens are lovely for the residents and visitors, plus the food is excellent. Staff can not do enough for the residents.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for your lovely review of The Oaks. We are very proud of the team and the home and we are always grateful to receive such warm words.

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Review from Courtney G (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience

I have found The Oaks Care Home staff to be nothing less than amazing, caring, supportive and attentive.
The facilities are always clean, organised and calm.
We have found the home isn't just supportive of the residents but of the family also which I have found a huge comfort during such a difficult

time.
I cannot express my gratitude toward the home and the staff enough.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for such a warm and positive review. The team at The Oaks will be delighted.

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Review from Martin E (Son of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience

For the short time my dear mum was at The Oaks, she was cared for and made comfortable, and received the best palliative care possible. We as a family were lucky enough to be informed of Mum's imminent passing and were with her holding her hand as she slipped peacefully away. Thank you to all the staff,

nursing and carers that showed unfailing compassion. I will be forever grateful. Thank you.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for your kind review and please accept my sympathies at this time. I will ensure they are passed onto the team at The Oaks

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Review from C B (Next of Kin) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

Friendly and caring staff. Always clean and well presented. Activities for residents are varied and enjoyable. Good wide range of meals served in a very nice dining room. Separate areas for activities and meeting friends/family.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your kind review regarding The Oaks. Feedback means so much to the team and is very much appreciated.

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Review from K C (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

Overall very happy with the care and help mum receives. Would prefer that she had more frequent baths/showers and hair washes (sometimes this only occurs about once a month) but believe she does sometimes decline when these are offered. Her 'special diet' had become quite limited and 'boring' but this

was addressed once I raised the matter. Disappointing that she is sometimes wearing other residents clothes - especially since all hers are carefully labelled.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your feedback. I will be raising your concerns with the home team. We really appreciate the opportunity to act upon any issue.

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Review from R T (Friend of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience

I recently visited a very close friend in The Oaks Care Home in Colchester. I have to say that from the minute I stepped in, the welcome was warm and friendly, as were all the staff. The home itself is lovely and clean with good facilities for residents and guests. My friend informs me that they have

a hairdresser and lots of different activities from arts and crafts to outside entertainers coming in. I would definitely stay here myself.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your kind comments regarding The Oaks. We are delighted that your friend is enjoying their time with us and is taking advantage of all the services and activities on offer. Thanks again.

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Review from T M (Son of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience

The staff were very, very helpful throughout my dad's stay in the care home. He was treated very well by all the staff on site. I would like to especially give praise towards the nurses on duty, both day and night. All the staff at the home were beyond reproach, polite and courteous.

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Review from Therese G (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience

My father spent his final 8 days as a resident at The Oaks Care Home. As a carer in the community, I found all the staff in her caring, thoughtful and hard-working. The nurses showed compassion and thoughtfulness as my father's health declined. They gave the whole family time and privacy to say their

farewells. The staff were amazing and we can't thank them enough.

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Review from Nicholas M (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

In the last week of my dad's life, he and us were privileged to be at The Oaks. The staff - fantastic; facilities - perfect and calming. His last days were tranquil and relaxed for both him and his family - all due to the team and their approach and support. THANK YOU.

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Review from Gillian H (Daughter-in-law of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law received the most excellent care at The Oaks Care Home. All the staff we met, whatever their role, were outstandingly cheerful, kind, helpful, professional. The care staff and nurses gave a very high standard of care delivered with great professionalism and compassion. Their care also

extended to visitors and family who were also treated with consideration and kindness.

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Review from Sarah T (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff at The Oaks Care Home have been brilliant and my first thing to say is if you need care for a relative to come here. Mum was here for over 6 months. The standard of holistic timely led wrap around care was extremely high. The staff were full of compassion, not just carers the manager is gentle,

kind and very responsive as well as supportive. Catering is excellent whatever mum fancied eating they made it for her. Cleanliness to a high standard. Mums end of life was made bearable and dignified. Thank you.

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Review from Monika B (Resident) assisted by family/friend published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

First class service and support from all members of staff. My stay here has been a very positive experience, all staff from cleaners to managers were nothing but pleasant and accommodating.
Very pleased with my stay.

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Review from Christine L (Wife of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience

In January, my husband went into The Oaks Care Home and from the very first day, I could have not wished for a better care home. The nurses, carers and the manager could not make you more welcome and that has never changed every day they care exactly the same for you. Also, the meals are excellent.

Made by a top-class chef, every meal is cooked and served with perfection.

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Review from M B (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

For me, the most important considerations for selecting a care home for my mother were the quality and personality of staff members followed by the standard of accommodation and facilities available.
From the first meeting, I was impressed by the manager's breadth of knowledge about care for the elderly

and the kindness and compassion shown for residents. The manager has assembled a body of staff that are well qualified and treat my mother with respect, good humour and gentleness.
The atmosphere in the care home is bright and cheerful and there is a high standard of cleanliness and hygiene. The food is good and the range of activities available to residents is very varied and interesting.
My mother's room is sunny and looks out over a lovely, well-landscaped garden. The communal television, activities and coffee rooms are excellent.
My mother has made several new friends and her life has been greatly improved. The staff are good at monitoring my mother's health and will call her GP if there is any concern. The weight of concern I had for my mother living alone has been removed and I have confidence that her wellbeing and security are in good hands.

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Review from Briony K (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

Since my mother has been here she looks good. Food is lovely, plenty of it. No rations. Staff friendly, clean, accommodating any time visiting. PS. I have asked my daughter to book me a place.

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Review from Margaret B (Sister of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience

My brother moved into The Oaks from a care home in London on July 20th 2018. He has MS and dementia.
Thankfully he is not distressed by the move - or his surroundings and has settled in in the month that he has been there.
Huge praise and gratitude to all staff that are involved in his care. He is

being treated with dignity, something that very rarely happened at his previous home.
I've seen many improvements in him, even down to basic care. The staff CARE and whilst it's only a small word, it means many things.
I'm very happy, thanks to all.

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Review from Bruce S (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

The level of care given to my mum has been excellent and full credit to all the staff if it wasn't for them my mother probably would not be with us now!
Thanks to everyone for all your efforts.

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Review from Jackie D (Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience

Dad spent the last five weeks of his life at this home. The staff gave him and us the best service possible - caring, professional, kind and friendly.
In a time of great sadness, we all felt supported and also that they were doing their utmost to provide dignified, respectful care for Dad whilst keeping

a calm and reassuring manner.
Many thanks - we couldn't have asked for more.

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The Oaks Care Home

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