Barchester Paternoster House Care Home

Paternoster Hill, Waltham Abbey EN9 3JY
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9.9 97 Reviews
  • Barchester Paternoster House Care Home, Waltham Abbey
Paternoster House makes the most of extensive grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for older individuals.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Paternoster House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Corina Popescu (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (94)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Barchester Paternoster House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Paternoster House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Paternoster House Care Home Reviews (97)

Total of 97, showing 1-20
9.9

Barchester Paternoster House Care Home has a Review Score of 9.9 (9.884) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Paternoster House Care Home has 97 reviews.

Overall Experience

  • 81
  • 15
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  • 1

Date Published

97
5
13
29
68

Review from J W (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again very happy with the care Mum received whilst we were away. All staff are so friendly and welcoming. The home is clean and very well laid out. Mum was encouraged to participated in activities. When she came home, she settled back very quickly, I will be using Paternoster house again, many
thanks.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of the respite care we provide within the home, it is always a pleasure to have your mum with us and we look forward to her next stay.


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Review from Geozgio N (Husband of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the home, they look after my wife very well. All are always willing to help me and my wife.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to provide such a wonderful review of our home. It is a pleasure to care for your wife, you are both very much part of the Paternoster Family. I will be sure to share your feedback with the whole team.


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Review from Peter C (Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took me a few weeks to settle in and now I'm very happy and receiving good care and support from lovely, caring staff. Always something happening, I join in most activities, including visits out, especially a local pub.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review of the care we provide, it's our absolute pleasure having you as part of the overall Paternoster family.


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Review from Louise T (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at the home a short time but the friendly staff and their sweet nature has not gone unnoticed. They're kind and understanding of his illness and his other long-term issues have been outstanding. The colour has been put back in his cheeks and his health has been nursed back to where
it should have been. I feel so much more comfortable now to know he is in the safest hands he can be.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so very much for your kind comments and feedback on the care we provide here at Paternoster House. It is a privilege for us to have your father staying with us and a joy to hear you say his health and well-being have improved. I'm proud of the Paternoster team and will be sure to share your wonderful review with them all.


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Review from P H (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Paternoster are always attentive to the resident's needs.
I see this whenever I visit.
The decor within the building is very nice and gives a real sense of home.
I have seen on numerous occasions where the residents engage with smaller animals etc. which brings so much pleasure to those
who reside at Paternoster.
The residents are encouraged to get involved with activities and they do.
The management is very friendly and helpful.
Always a pleasure when visiting.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your positive five-star review of our home, staff and the care we provide. We strive to provide the very best care for all our residents and visitors to Paternoster House. I will be sure to share your feedback with everyone.


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Review from Kelly R (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after, staff are compassionate and caring.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of the care we provide your mum here at Paternoster House, it's a privilege to do so. I will be sure to share your comments with the team, it means so much to all the staff.


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Review from C E (Respite Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff with whom I came in contact to be very kind, caring, thoughtful, and helpful. Unfortunately for most of my stay, I had very little appetite after my operation and was unable to make the most of a very varied and interesting-looking menu.
The various facilities e.g sitting room
were comfortable and attractive and impressed my visitors.
Thank you to all the staff for always making sure my stay was as comfortable as possible and being so helpful.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your positive review of our home following your respite stay with us. It means so much to our staff to hear such wonderful feedback on the care they provide. You're more than welcome to visit again and have a complimentary lunch with us at any time. We would love to treat you to our fine dining experience whenever you feel up to it.


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Review from Terry D (Partner of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely staff and very caring nurses. I was made to feel very welcome myself as well as my partner receiving excellent care in her last few days.
Barchester Paternoster House Care Home is a lively care home with very bright and airy feel to it and lovely areas to sit and relax.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

It was an honour for us to care for your loved one. Thank you for taking the time to send such a positive review of our home, and the care we provide; it means so much to all our staff.


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Review from C T (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Barchester Paternoster House Care Home after a stroke. He has lived there for two years now and is very happy and content.
I find all the staff on Dad's unit very kind and helpful and really understand his needs.
I would highly recommend Paternoster House.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your glowing review and recommendation of the care we provide here at Paternoster House. It is our pleasure to care for your father and I will be sure to share your positive feedback with the team.


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Review from Lorraine B (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's time at Barchester Paternoster House Care Home was short and he was unaware of where he was due to illness.
However, the care he received was good, staff being very helpful and supportive to family.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to provide your review of the care we provide. It's been a privilege to have your father in our care.


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Review from Pam B (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six weeks. My immediate first impression was how beautifully Barchester Paternoster House Care Home was decorated and how tastefully the rooms are furnished. I then met with the staff and was aware, at once, how friendly, caring and concerned they would be for the welfare
of my mum. Since living here, I can see the effort made to include Mum into the social activities and the huge commitment by social staff to ensure residents are entertained with a good variety of things to see and do. It is a pleasure to visit and be encouraged to share experiences and events with our treasured mum. I have every confidence in the care of Paternoster.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your wonderful review of our home and the care we provide. It makes me proud to hear such lovely comments about the staff here at Paternoster, the care and consideration they take to enrich the lives of our residents. I will be sure to share your feedback with them all.


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Review from D B (Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I stay here and happy with the service. The carers are helpful.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for taking the time to provide your five-star review of life within our home. It is a pleasure having you as part of the Paternoster family. I will be sure to share your comments with all the staff.


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Review from D H (Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very good. Being here, I am close to my family. I have made friends with most people. Yes, I do enjoy life here.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your lovely review, it is a pleasure having you live with us here at Paternoster. I will be sure to share your comments with all the staff.


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Review from Marianna M (Granddaughter of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to the home just before Christmas 2023 and I and the rest of the family are blown away by the care my nan is receiving. I come in as much as I can and each time she seems more and more healthier and happy. The staff across the home are extremely friendly and have massively reassured us as
a family that my nan is being well looked after and is happy to be here.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you very much for taking the time to review Paternoster House; the team will be so happy to hear this review as they really do all they can to give our residents the best quality of life.


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Review from Andrew M (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum, unfortunately, suffers from dementia and her care needs are complex, thankfully we have found a great home where she is cared for and her needs are met perfectly. Visiting regularly for a number of months now has allowed us to see how the staff of Parklands not only care for our mum but also
all the residents in the home.
They are not only extremely professional in their care they also show respect and genuine fondness for all the residents in their care.
As a family, we are grateful that we have found a place where our mum is safe and cared for which befits the love we have for her.
Thank you, Paternoster, and particularly the ladies of Parklands.
We would 100% recommend this care home for your loved one.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you for such kind feedback the team will so appreciate you taking the trouble to write this review, they have an absolute focus on person-centred care. We are so pleased you are happy with all aspects of Mum's care here at Paternoster House.


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Review from John C (Respite Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here for a week, I was very upset, but everyone put themselves out to put me at ease, day and night. I had a complete washdown every day. My medication was always on time. All the staff were always asking if I was ok. The cher always came out of the kitchen to speak to me. The lady at reception
always made my family welcome. Overall, it is a rest home but made more of a hotel with medical care. I will be back as a visitor as I was invited and I will do some charity music shown very soon to say thank you.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you so much for such a lovely review; it is wonderful to hear the whole team working together to make your stay such a pleasure. We would love you to come back and play for the residents, and we very much look forward to welcoming you back.


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Review from Linda B (Sister-in-law of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister-in-law and I am very impressed with everyone and all the activities that happen within. It is so nice that I can come anytime and join in. The staff are all so happy and the residents are as well.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you very much for taking the time to review Paternoster House, the team will be so pleased with your feedback, they all love their job and working with the residents to give them the best quality of life.


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Review from Sue R (Friend of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, friendly surroundings, all residents appear happy and content. Love the itinerary of day-to-day activities. It's been a lovely visit, especially as my friend seems to have happily settled in after just a short time. I didn't want to leave!

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you so much for such wonderful feedback, you are welcome to visit any time and we are so pleased your friend has settled so well.


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Review from C M (Daughter-in-law of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very welcoming, clean and friendly. The staff are always happy to speak to all family members. The activities are brilliant, lots of different things to do very engaging and fun. The home has a very high standard of cleanliness.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you so much for taking the time to review Paternoster House. We are so pleased to hear you always feel welcome, we do all we can to make it a home from home for our residents and their families.


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Review from Donna B (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has never been so happy in a care home before. There is so much attention paid to each resident, and the care and love from the staff are just wonderful.
Mum especially loves all the activities during the day, trips to the cinema/pub and outings to the local nursery to buy plants for the garden.
I'm so glad we chose Paternoster House.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Paternoster House Care Home

Thank you so much for taking the time to review Paternoster House; we have an absolute focus on person-centred care and ensuring our residents' lives are fulfilled, and they will be so pleased to hear this feedback.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Barchester Paternoster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for Barchester Paternoster House Care Home is calculated as follows: ( (305 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 337 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Paternoster House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (14)

Corina

Corina Popescu

Job Title: General Manager

Joined: 2024

Hi. My name is Corina and I am General Manager here at Paternoster House.


My team and I take great pride in providing wonderful care to all our residents. I am a qualified General Nurse, I also have a master's degree in Business Administration in Health and Social Care which has given me the knowledge and direction to be effective in my job role.


As the General Manager I lead the team to provide care in a holistic approach to our residents. We involve families in all our decision-making and are always looking for ways to improve. The most important part of my job is to provide meaning to people's lives and understand and nurture them.


I take pride in championing others to be the best they can be in their job role. Working in partnership with residents, families and professionals are my core values.  A whole team approach to individual care is at the heart of Paternoster House and my door is always open.


Please do pop in and have a coffee and a chat with me.


Anu

Anu Kassis

Job Title: Deputy Manager

Joined: 2017

Hello, my name is Anu and I am the Deputy Manager here at Paternoster House.  I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.


Desislava

Desislava Sokolova

Job Title: Administrator

Joined: 2023

Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.


Janet

Janet Hitimana

Job Title: Clinical Lead

Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.


Oana

Oana Cospenda-Luca

Job Title: Head of Unit

Joined: 2020

Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.


Folashade

Folashade Ojuade

Job Title: Care Practitioner

Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.


Evan

Evan Sansssy

Job Title: Head Chef

Joined: 2024

Hello my name is Evan and I'm the Head Chef here at Paternoster House.


Cathy

Cathy Knowles

Job Title: Activities Coordinator

Joined: 2024

Hello, my name is Cathy and I'm the activities coordinator for Paternoster House. Living life to the full is my motto, and I wish to instill this in all our residents, whatever your ability there is something new to learn or try. Life is for enrichment and enjoyment.


I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me please call the home or email.


New entertainers are always welcome.


Angela

Angela Hawkins

Job Title: Activities Assistant

Joined: 2016

Hi, my name is Angela, known as Angie, I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and being part of the Activities Team means I can help them achieve their dreams, keep them motivated and happy.


Roy

Roy Gill

Job Title: Head of Maintenance

Joined: 2000

Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!


Lynn

Lynn Brachtvogel

Job Title: Head of Housekeeping

Joined: 2016

Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.


Lorraine

Lorraine Mayers

Job Title: Administration Assistant

Joined: 2020

Hello, my name is Lorraine and I am part of the administration team here at Paternoster House working on reception. I started working here in 2020 and I greatly enjoy welcoming visitors into the home, it will usually be myself answering the phone or opening the door. I love meeting and chatting with residents and their families.  


Marius

Marius Mogosanu

Job Title: Senior Carer

Joined: 2020

Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.


Mohammed

Mohammed Shared

Job Title: Second Chef

Joined: 2024

Hello my name is Mohammed and I'm the Second Chef here at Paternoster House.


Frequently Asked Questions about Barchester Paternoster House Care Home

What types of Care is Barchester Paternoster House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Paternoster House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Paternoster House Care Home have?

There are 94 Single Rooms.

What are the Facilities & Services at Barchester Paternoster House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Paternoster House Care Home to the centre of Waltham Abbey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.