This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Paternoster House Care Home has a Review Score of 9.9 (9.884) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Paternoster House Care Home has 97 reviews.
Review from Margaret D (Wife of Resident) published on 11 March 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Malcolm S (Resident) published on 5 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Clive D (Husband of Resident) published on 21 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Iain S (Son of Resident) published on 21 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from H G (Niece of Resident) published on 8 August 2018
Submitted via Website •
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Overall Experience
1.0 out of 5
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Review from D S (Resident) published on 12 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from David T (Son of Resident) published on 3 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from C J (Husband of Resident) published on 31 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Eileen M (Wife of Resident) published on 29 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Anne W (Wife of Resident) published on 1 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from G J (Wife of Resident) published on 17 May 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Paula B (Daughter-in-law of Resident) published on 3 February 2017
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from A W (Wife of Resident) published on 22 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Richard G (Son of Resident) published on 20 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Susan B (Sister of Resident) published on 18 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Pamela C (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Margaret M (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.9 (9.884) out of 10 for Barchester Paternoster House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.884 for Barchester Paternoster House Care Home is calculated as follows: ( (305 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 337 Ratings = 4.884
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Paternoster House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Sep 2021
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Job Title: General Manager
Joined: 2024
Hi. My name is Corina and I am General Manager here at Paternoster House.
My team and I take great pride in providing wonderful care to all our residents. I am a qualified General Nurse, I also have a master's degree in Business Administration in Health and Social Care which has given me the knowledge and direction to be effective in my job role.
As the General Manager I lead the team to provide care in a holistic approach to our residents. We involve families in all our decision-making and are always looking for ways to improve. The most important part of my job is to provide meaning to people's lives and understand and nurture them.
I take pride in championing others to be the best they can be in their job role. Working in partnership with residents, families and professionals are my core values. A whole team approach to individual care is at the heart of Paternoster House and my door is always open.
Please do pop in and have a coffee and a chat with me.
Job Title: Deputy Manager
Joined: 2017
Hello, my name is Anu and I am the Deputy Manager here at Paternoster House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a wonderful team and in a beautiful home that offers our residents fulfilling lives.
Job Title: Administrator
Joined: 2023
Hello, my name is Desi and I’m the home administrator here at Paternoster House. It is a privilege to be able to provide support and advice to all our wonderful residents, their families and loved ones on the journey into care and throughout their stay within our home. I live local to Waltham Abbey, and in my spare time love to explore its historical buildings and beautiful surrounding countryside.
Job Title: Clinical Lead
Hello, my name is Janet and I am the Clinical Lead here at Paternoster House. I loved working as a nurse in this home and being able to provide the best care possible for our residents. I am responsible for ensuring the highest standards of nursing care as well as a homely and caring environment for all our residents.
Job Title: Head of Unit
Joined: 2020
Hello, my name is Oana and I am Head of Unit within the Parklands Community here at Paternoster House. I ensure that residents are provided with a high standard of care and quality of life. I love Paternoster House and working with the team and residents here.
Job Title: Care Practitioner
Hello, my name is Folashade and I am one of the Care Practitioners here at Paternoster House care home. I really enjoy working here and love giving care and support to all our residents to enrich their lives.
Job Title: Head Chef
Joined: 2024
Hello my name is Evan and I'm the Head Chef here at Paternoster House.
Job Title: Activities Coordinator
Joined: 2024
Hello, my name is Cathy and I'm the activities coordinator for Paternoster House. Living life to the full is my motto, and I wish to instill this in all our residents, whatever your ability there is something new to learn or try. Life is for enrichment and enjoyment.
I look forward to getting to know you and your loved ones. We are always open to new ideas, if you'd like to contact me please call the home or email.
New entertainers are always welcome.
Job Title: Activities Assistant
Joined: 2016
Hi, my name is Angela, known as Angie, I joined Paternoster House in April 2016 as a care assistant, I have a passion for enriching our residents' lives and being part of the Activities Team means I can help them achieve their dreams, keep them motivated and happy.
Job Title: Head of Maintenance
Joined: 2000
Hello, my name is Roy and I've had the pleasure of working here for over 25 years. As Head of Maintenance, I get to work with and support all departments. My main enjoyment comes from helping our wonderful residents, whether that be assisting them with the latest technology or simply putting up a new picture in their room, it gives me time to get to know them better. I love to garden and work with the activities team and our residents on the raised beds and have been known to do a spot of flower arranging!
Job Title: Head of Housekeeping
Joined: 2016
Hello, my name is Lynn and I'm the head of housekeeping here at Paternoster House. My role is to lead the team of housekeepers and laundry staff to ensure the home is kept clean to the highest of Barchester standards, and all resident clothing is cleaned to the manufacturer's guidelines.
Job Title: Administration Assistant
Joined: 2020
Hello, my name is Lorraine and I am part of the administration team here at Paternoster House working on reception. I started working here in 2020 and I greatly enjoy welcoming visitors into the home, it will usually be myself answering the phone or opening the door. I love meeting and chatting with residents and their families.
Job Title: Senior Carer
Joined: 2020
Hello, my name is Marius and I am a Senior Carer here at Paternoster House. I love working here and being able to make a difference in the lives of our residents every day. My aim is to provide a warm and caring environment for all of the residents.
Job Title: Second Chef
Joined: 2024
Hello my name is Mohammed and I'm the Second Chef here at Paternoster House.
