St Peter's Court operate an "open door" policy, and encourage family member visits. Those that are unable to visit to see loved ones, can phone-in, with the 24/7 telephone access, to find out the well being,
Private car parking available, for professional visitors and family.
St Peter's Court has a Review Score of 8.7 (8.719) out of 10, based on 9 reviews in the last 2 years. Over all time St Peter's Court has 36 reviews.
Review from Claire M (Daughter of Resident) published on 6 February 2025
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Review from C L (Daughter of Resident) published on 30 December 2024
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Review from B H (Daughter of Resident) published on 16 December 2024
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Reply from Beth Sayers, HR Compliance at St Peter's Court
Thank you for your lovely review of our home. We are so pleased that you and your dad are happy with the care we provide.
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Review from Denise S (Daughter of Resident) published on 30 October 2024
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Reply from Beth Sayers, HR Compliance at St Peter's Court
Thank you for your kind words and recommendation! We're so glad to hear that St. Peter's Court has met your mother's needs and that our team's care and activities have made a positive difference. Providing a warm, supportive environment is our top priority, and it's wonderful to know we're achieving that for your family.
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Review from Margaret W (Wife of Resident) published on 25 September 2023
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
Thank you for your review and kind words.
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Review from Helen V (Daughter of Resident) published on 2 August 2023
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
We take all feedback seriously and your comments have been thoroughly investigated by our management team, although we do not have a record of any formal complaints made by yourself from the four occasions that you visited the home, we did identify that you made a comment in our comments book stating that the staff are very caring and that the manager is very helpful as is the nurse. We believe this contradicts your comment above. Despite this, we did look into your comments stated. We are well known for providing excellent 1:1 care and we always strive to provide an outstanding quality of care which is recognised by our other reviews.
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Review from Claire T (Daughter of Resident) published on 4 July 2023
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Review from M G (Relative of Resident) published on 24 April 2023
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
We take all feedback seriously and your comments have been thoroughly investigated by our management team, although we do not have a record of any formal complaints made by yourself from when you last visited the home which was over a year ago. You have not been able to visit your relative due to a family matter where the essential caregiver and power of attorney decided it was in the residents best interest for you to not visit, this matter is not a reflection on our home as we did not make the decision to stop your visits. On investigating your comments, we can confirm the fire escape has always been free from obstructions and the tea room you refer to only contains tables, chairs and kitchen facilities for residents to enjoy with their loved ones. We have been praised by many external bodies and visitors on the cleanliness of our home. We strive to provide an outstanding quality of care which is recognised by our other reviews.
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Review from Julia C (Daughter of Resident) published on 6 April 2023
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
Thank you, Julia, for your thoughtful review of our home.
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Review from N R (Son of Resident) published on 2 December 2022
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
Thank you for your lovely comments about out home.
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Review from S C (Wife of Resident) published on 25 November 2022
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
Thank you so much for your lovely review of our home.
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Review from G G (Son of Resident) published on 8 November 2022
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
Thank you for your kind words about our home.
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Review from L W (Daughter of Resident) published on 14 September 2022
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Reply from Beth Sayers, Care Home Administrator at St Peter's Court
Thank you so much for your kind words about our home!
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Review from S M (Regular Volunteer) published on 8 September 2022
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Review from B J (Friend of Resident) published on 2 September 2022
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Review from Y H (Daughter of Resident) published on 2 September 2022
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Review from L F (Friend of Resident) published on 31 August 2022
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Review from Karen S (Niece of Resident) published on 6 May 2022
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Review from Jane B (Daughter of Resident) published on 24 March 2021
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Review from Diane B (Wife of Resident) published on 18 March 2021
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The Review Score of 8.7 (8.719) out of 10 for St Peter's Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.019 for St Peter's Court is calculated as follows: ( (58 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (12 Very Poors x 1) ) ÷ 104 Ratings = 4.019
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for St Peter's Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Dec 2020
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Danyal has a lovely heart and interacts with visitors and residents in a very respectful honourable manner. He is very enthusiastic about looking after residents when they are feeling lonely and entertains them on top of his office work.