St Peter's Court operate an "open door" policy, and encourage family member visits. Those that are unable to visit to see loved ones, can phone-in, with the 24/7 telephone access, to find out the well being,
Private car parking available, for professional visitors and family.
St Peter's Court has a Review Score of 8.7 (8.719) out of 10, based on 9 reviews in the last 2 years. Over all time St Peter's Court has 36 reviews.
Review from J J (Wife of Resident) published on 10 March 2021
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Review from Carole G (Daughter of Resident) published on 3 March 2021
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Review from Doris F (Daughter of Resident) published on 23 February 2021
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Review from Carole B (Wife of Resident) published on 22 February 2021
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Review from Heather L (Wife of Resident) published on 17 February 2021
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Review from Audrey R (Wife of Resident) published on 16 February 2021
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Review from Glenda B (Wife of Resident) published on 19 October 2016
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Review from Jackie B (Daughter of Resident) published on 21 September 2016
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Review from B S (Daughter of Resident) published on 21 September 2016
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Review from Karen B (Daughter of Resident) published on 29 March 2016
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Reply from Samantha Debenham, Marketing Support Administrator at St Peter's Court
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. I understand that you have now met with the Home Manager who has provided details of the activities available at St Peter’s Court and the home will now include a segment in the Monthly Newsletter about what activities take place to keep families better informed.
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Review from Pauline H (Wife of Resident) published on 22 October 2015
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Review from Marian S (Husband of Resident) published on 15 October 2015
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Review from Derek (Son of Resident) published on 15 October 2015
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Review from Dennis A (Husband of Resident) published on 13 October 2015
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Review from Lynne B (Daughter of Resident) published on 13 October 2015
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Review from Adrienne L (Daughter of Resident) published on 22 September 2015
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The Review Score of 8.7 (8.719) out of 10 for St Peter's Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.019 for St Peter's Court is calculated as follows: ( (58 Excellents x 5) + (18 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (12 Very Poors x 1) ) ÷ 104 Ratings = 4.019
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for St Peter's Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Dec 2020
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Job Title: Administrator
Joined: 2022
Danyal has a lovely heart and interacts with visitors and residents in a very respectful honourable manner. He is very enthusiastic about looking after residents when they are feeling lonely and entertains them on top of his office work.