Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.6 129 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

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Care Provided by Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Caprioara (Manager)
  • Admission Criteria
    • Private, NHS and LA funded residents
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500

  • *All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home.
  • (these prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Queens Court Care Home Reviews (129)

Total of 129, showing 1-20
9.6

Queens Court Care Home has a Review Score of 9.6 (9.568) out of 10, based on 58 reviews in the last 2 years. Over all time Queens Court Care Home has 129 reviews.

Overall Experience

  • 85
  • 30
  • 7
  • 3
  • 4

Date Published

129
19
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Review from L Y (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident up until February at Queens Court and my sister and family were always impressed with the care she received while there. Mum was always treated with dignity and was cared for by staff as though she were one of their own family. We are very grateful to everyone at Queens Court
and will miss them.

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Review from Michelle C (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon at Queens Court with my mum and some of the staff. Big thank you to the activities lady for doing the organising East end afternoon and. Thank you to the manager for idea. Look for to the next event Mother's day.

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Review from Helen E (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was booked in to stay for a month's respite following hip replacement but we moved her home after a week. The staff are lovely people but woefully overstretched meaning call buzzers are ignored for more than half an hour - my mum resorted to telephoning the home then, when they answered, telling
them she was upstairs buzzing and could someone come! The rooms are basic and not cleaned well, my mum was in 8 days with only one bedding change on day 5 after we stepped in and requested it. I watched the cleaner check her bed table for crumbs and just wipe up the crumbs, leaving the rest of the table unwiped! The food is very poor and the main reason for moving. Even the staff don't know what they are serving (another observation and hearing conversation). The dining area/tea making area was closed for 3 days for refit without adequate temporary facilities, and with the dining tables still laid out among the dusty works. The overall atmosphere was one of chaos and disorganisation.

Reply from Daniela Caprioara, General Manager at Queens Court Care Home

Thank you for your feedback, we are privileged to care for the people who live with us at Queens Court Care Home. We are sorry that you didn't feel your loved one received the right care and attention during their stay with us. I will feedback your concerns to the whole team as we are totally committed to delivering the highest standards of care and support to all our residents. If you did want to discuss your concerns with me directly then I would be happy to call you or arrange a meeting to discuss. You can reach me on manager.queenscourt@rchcarehomes.co.uk. Kind Regards


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Review from S L (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring, careful and aware of all my needs.
I feel safe to be here.
I will definitely recommend the house for someone who needs to be looked after.

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Review from D C (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it at Queen Court Care Home. My favourite thing is pet therapy.

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Review from Anthony E (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and helpful. So keep up supporting the residents.

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Review from Florence G (Sister of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and dedication of all the staff, not only to my brother but to me and my niece, all staff were very warm and caring, I couldn't have asked for better care for my brother, he was always clean, and very loved.

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Review from P W (Son of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been resident, he has improved so much. No longer so lonely as he was at home and much better medically, cognitively and emotionally. The whole atmosphere of Queens Couirt has helped with this. The friendly staff, professional care, good food, diligent attention both pro and reactive to
his needs is fantastic! The ambience, decoration and layout makes it a home from home and the amazing activities arranged for residents keep them engaged, happy and involved. Absolutely fantastic, I'm impressed and delighted with every aspect of Queens Court, it's staff and care. Thank you!

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Review from Ann W (Wife of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy to know my husband is being cared for 24/7, and his care here is tip-top. He is in an environment with company and the events manager does an excellent job to keep people's mental situation busy with many heartwarming events which boost their general wellbeing. The staff are excellent, friendly
and helpful and the balance of Queens Court seems just right. Well done.

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Review from Nicholas S (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was 92 when she went to stay at Queens Court Care Home. She had dementia. The staff were always very kind and understanding and treated the residents with dignity. My mother enjoyed her experience there, forming a genuine bond with the carers for the 2 years she was there.

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Review from Nigel T (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful.

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Review from Janet A (Wife of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the attention to care is very good, any needs are addressed quickly. The staff are friendly, caring and always busy and nothing is too much trouble for them. The daily activities are organised and varied, run by a wonderful caring person who gives her all to assist the residents and make their
lives more enjoyable. She is a credit to the care home.

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Review from J H (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment was excellent as usual. The food was delicious.

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Review from Catherine L (Regular Volunteer) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic afternoon at Silver Sunday. Fun was had by all! The residents and family members were clapping along to the singer. Fabulous dancers encouraged others onto the dance floor. What an afternoon to remember. 100/10.

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Review from Lee Anne S (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing silver Sunday afternoon with singers and dancers and interacting with residents and getting them dancing, singing with homemade cakes and drinks! Thank you to the activity co-ordinator for organising a fabulous Sunday afternoon.

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Review from S C (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very entertaining afternoon, great atmosphere and thoroughly enjoyed by my mother. Singers and dancers were great, and the activity co-ordinator who organised was on top top form as usual. My mum enjoyed all including a baileys and had a lovely time.

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Review from Julie C (Regular Volunteer) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have volunteered at Super Sunday. It certainly was super. A great atmosphere. Great entertainment and enjoyment from the residents. Wonderful food. You could sense the fantastic atmosphere and the happiness from those attending. It was lovely to see the residents dancing.

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Review from Sue W (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care, compassion and friendliness of this care home. All the staff have been amazing when we have asked for anything and are always happy to oblige. The activities are well organised and the member of staff running it has so much compassion, empathy and thought for
the residents and goes over and above to make them feel special and included and will endeavour to help them with any needs they have, this person is an amazing part of the team.

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Review from J R (Sister of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The home initially appears impressive, with clean, tidy, bedrooms and a wide range of food options, however, my main concern is the lack of staff. While most staff are friendly and helpful, there was no one available to service the front door to let visitors in. My brother stayed at Queens Court for
7 months until he died, he was kept clean but staff never shaved and we had to ask staff to brush his teeth and address his dry flaky skin. Despite raising these issues nothing was done. I found management insensitive to my brother's needs. We were shocked when the manager questioned the value of his external medical appointments stating "What is the point of all these appointments? He is dying anyway." Can staff be mindful to dress residents to accommodate extremely cold weather.

Reply from Daniela Caprioara, General Manager at Queens Court Care Home

Thank you for your review and we are sorry that you didn't feel your loved one received the right care and attention. I will feedback your concerns to the whole team as we are totally committed to delivering the highest standards of care and support to all our residents. I am sorry that access to the home wasn't as it should be as we do have a receptionist who is present during the day to welcome all our visitors to the home. If you did want to discuss your concerns with me directly then I would be happy to call you or arrange a video call. Apologise once again.


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Review from C T (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review will focus on the recent annual BBQ and fete held on the 20th of July 2024. As usual, staff and volunteers 'pulled out all the stops' to provide a relaxed, convivial afternoon for residents, family members and friends. The garden was transformed with bunting fluttering in the breeze, various
stalls for residents to visit and a delicious BBQ lunch. A high point of the afternoon was the arrival of the petting zoo. The antics of the animals - piglets, sheep, goats and rabbits - provided much delight and happiness. All in all, this was an afternoon filled with laughter and joy.

Reply from Alice, Customer Relations Team at Queens Court Care Home

Thank you so much for your kind words and thoughtful review of our BBQ and fete. We are thrilled to hear that the event was a success and that everyone enjoyed the afternoon.


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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for Queens Court Care Home is calculated as follows: ( (523 Excellents x 5) + (82 Goods x 4) + (35 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 680 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager

Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.


Diana

Diana Moraru – Manole

Job Title: Operations Director

Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Liza

Liza Street

Job Title: Activity Co-ordinator

Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.


Frequently Asked Questions about Queens Court Care Home

What types of Care is Queens Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queens Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Queens Court Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at Queens Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queens Court Care Home to the centre of Buckhurst Hill?

0.3 mile(s) as the crow flies, distance by road may be significantly further.