*All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.
Car parking is available
Queens Court Care Home has a Review Score of 9.6 (9.576) out of 10, based on 68 reviews in the last 2 years. Over all time Queens Court Care Home has 139 reviews.
Review from Nigel T (Son of Resident) published on 4 November 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet A (Wife of Resident) published on 11 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine L (Regular Volunteer) published on 10 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lee Anne S (Daughter of Resident) published on 10 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Son of Resident) published on 10 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie C (Regular Volunteer) published on 10 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue W (Daughter of Resident) published on 4 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Sister of Resident) published on 30 September 2024
Submitted via Postal Card •
Report
Overall Experience
2.0 out of 5
Reply from Daniela Caprioara, General Manager at Queens Court Care Home
Thank you for your review and we are sorry that you didn't feel your loved one received the right care and attention. I will feedback your concerns to the whole team as we are totally committed to delivering the highest standards of care and support to all our residents. I am sorry that access to the home wasn't as it should be as we do have a receptionist who is present during the day to welcome all our visitors to the home. If you did want to discuss your concerns with me directly then I would be happy to call you or arrange a video call. Apologise once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C T (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Alice, Customer Relations Team at Queens Court Care Home
Thank you so much for your kind words and thoughtful review of our BBQ and fete. We are thrilled to hear that the event was a success and that everyone enjoyed the afternoon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Yvonne K (Regular Volunteer) published on 22 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alice, Customer Relations Team at Queens Court Care Home
Thank you so much for your kind words and continued support as a volunteer at Queens Court Care Home. We are thrilled to hear that you have had such a positive experience with our team and that you appreciate the level of care and commitment we strive to provide.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marie C (Daughter of Resident) published on 16 August 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Alice, Customer Relations Team at Queens Court Care Home
Thank you so much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our staff's dedication, especially the entertainment activities, has made a difference. It's wonderful to know that you find our care home clean, welcoming, and that the food and care provided meet your expectations. Your feedback is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Albert M (Friend of Resident) published on 17 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home
Dear Albert, thank you for your kind review. We're delighted to hear that you found your experience with us welcoming and that you were pleased with the cleanliness of our home and the helpfulness of our staff. Your feedback means a lot to us and we are glad we could meet your expectations.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Husband of Resident) published on 13 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home
Thank you so much for your kind words. We're thrilled to hear that you found our care home to be friendly, caring, and helpful. Your positive feedback means a lot to us and encourages our team to continue providing the best care possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise D (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sia Lebbie, Reviews Team at Queens Court Care Home
Dear Louise, Thank you so much for sharing your wonderful experience. We're delighted to hear that you enjoyed Namaste Day. It's great to know that our therapy room provides the desired ambience and atmosphere for everyone. We will be hosting more days like this, and updates are normally communicated on our social platforms, so please keep an eye out. We look forward to welcoming you back soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A J (Sister of Resident) published on 28 May 2024
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Sia Lebbie, Reviews Team at Queens Court Care Home
Thank you for leaving us feedback. We are glad to hear that our staff has made such a positive impact on you and all the residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Daughter of Resident) published on 16 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sia Lebbie, Reviews Team at Queens Court Care Home
Thank you so much for your wonderful review. We're thrilled to hear that our staff member made the Mother's Day celebration so special for you and your mum. Creating joyful and memorable moments is what we strive for, and we're delighted that the singer, refreshments, and overall atmosphere added to the enjoyment of the day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark R (Son of Resident) published on 14 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sia Lebbie, Reviews Team at Queens Court Care Home
Dear Mark, thank you so much for taking the time to share your heartfelt appreciation. We're truly touched by your kind words and are delighted to hear about your positive experience with our team at Queens. It's wonderful to know that our entertainment team has been instrumental in facilitating your video calls with your mum, bridging the distance and providing you with peace of mind while you're in Australia. Your mum's well-being is at the heart of everything we do and we're grateful for the opportunity to support both of you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T A (Sister of Resident) published on 18 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Diana Moraru'Manole, Regional Operations Manager Essex at Queens Court Care Home
Thank you for taking the time to leave a review, your feedback on Queens Court Care Home is highly appreciated. We are pleased to know that our nursing and caring team have been welcoming and caring. Our home has a dedicated lifestyle team, who organises weekly chair-based exercise classes and Motitech bike classes, which every resident is welcome to attend. We apologise for the inconvenience caused by the nurse bell system; however, it is an imperative communication tool for our residents to seek support. Once again, thank you for your review, your feedback is important to us and has been passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley B (Daughter of Resident) published on 21 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave a review for Queens Court Care Home. We are so pleased to hear that you enjoyed our Mother's Day event and will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.576) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 68 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.576 for Queens Court Care Home is calculated as follows: ( (610 Excellents x 5) + (98 Goods x 4) + (49 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 797 Ratings = 4.576
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 61 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2023
Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.
As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.
“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.
My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”
When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.
Job Title: Operations Director
Joined: 2022
Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.
With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.
Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.
Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’
Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!
Job Title: Activity Co-ordinator
Joined: 2017
After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.
I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.
What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.
I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!
I hopefully look forward to welcoming you to our Home.
