Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.6 129 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

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Care Provided by Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Caprioara (Manager)
  • Admission Criteria
    • Private, NHS and LA funded residents
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500

  • *All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home.
  • (these prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Queens Court Care Home Reviews (129)

Total of 129, showing 21-40
9.6

Queens Court Care Home has a Review Score of 9.6 (9.568) out of 10, based on 58 reviews in the last 2 years. Over all time Queens Court Care Home has 129 reviews.

Overall Experience

  • 85
  • 30
  • 7
  • 3
  • 4

Date Published

129
19
29
58
71

Review from Yvonne K (Regular Volunteer) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular volunteer at Queen's Court Care Home, the level of care and commitment is excellent, such a dedicated team. It is always a pleasure to help out there. The activities organiser is a treasure to the home, to see the pure joy on residents' faces is magical.

Reply from Alice, Customer Relations Team at Queens Court Care Home

Thank you so much for your kind words and continued support as a volunteer at Queens Court Care Home. We are thrilled to hear that you have had such a positive experience with our team and that you appreciate the level of care and commitment we strive to provide.


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Review from Marie C (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with the dedication of the staff and in particular the lady who provides all the entertainment for the residents. A very clean and welcoming care home. Food is spot on and all residents look cared for. Thank you, 5 stars.

Reply from Alice, Customer Relations Team at Queens Court Care Home

Thank you so much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our staff's dedication, especially the entertainment activities, has made a difference. It's wonderful to know that you find our care home clean, welcoming, and that the food and care provided meet your expectations. Your feedback is greatly appreciated.


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Review from Albert M (Friend of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the overall experience very welcoming and the home was very clean and the staff helpful.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Dear Albert, thank you for your kind review. We're delighted to hear that you found your experience with us welcoming and that you were pleased with the cleanliness of our home and the helpfulness of our staff. Your feedback means a lot to us and we are glad we could meet your expectations.


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Review from R S (Husband of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience in the care home, very friendly and caring an helpful.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Thank you so much for your kind words. We're thrilled to hear that you found our care home to be friendly, caring, and helpful. Your positive feedback means a lot to us and encourages our team to continue providing the best care possible.


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Review from Louise D (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Namaste Day and had a wonderful manicure. I'd never been into the therapy room, what a fantastic room. Very peaceful and relaxing. The beautician was exceptional. I was guided by her with what treatment she wanted to do and extremely pleased. The residents are very lucky to receive regular
treatments in such a beautiful room. When can I come again! Definitely need more days like this please.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Dear Louise, Thank you so much for sharing your wonderful experience. We're delighted to hear that you enjoyed Namaste Day. It's great to know that our therapy room provides the desired ambience and atmosphere for everyone. We will be hosting more days like this, and updates are normally communicated on our social platforms, so please keep an eye out. We look forward to welcoming you back soon.


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Review from A J (Sister of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

One staff member was amazing. 5stars ! Thank you to her for all you do with all the residents. Such care and compassion. Your work does not go unnoticed and really is appreciated. You bring such joy to every one of the residents

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you for leaving us feedback. We are glad to hear that our staff has made such a positive impact on you and all the residents.


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Review from G W (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of staff made the Mother’s Day celebration really special. I just don’t know how she does it. The singer was great, cakes, sandwiches and a summer cocktail to top it off was amazing. Mum had a great time as did we. Some very happy memories for us. Thank you to the team and all involved.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for your wonderful review. We're thrilled to hear that our staff member made the Mother's Day celebration so special for you and your mum. Creating joyful and memorable moments is what we strive for, and we're delighted that the singer, refreshments, and overall atmosphere added to the enjoyment of the day.


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Review from Mark R (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express my gratitude and to give praise to all the staff and carers at the Queens Court Care Home. Also to add how impressed I am with the level of care and respect my Mum receives at the facility. I live overseas in Australia but was fortunate enough to get back in December of last
year and spend a number of weeks with Mum at the home. I was absolutely humbled by the dedication and enthusiasm of the staff in making Mum as happy and comfortable as she possibly could be. Particular thanks go to the entertainment team who also facilitate all my video calls with her when I'm back in Australia. It gives me great comfort when being so far away in the knowledge that Mum is being looked after by such a dedicated and professional team. Thank you!

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Dear Mark, thank you so much for taking the time to share your heartfelt appreciation. We're truly touched by your kind words and are delighted to hear about your positive experience with our team at Queens. It's wonderful to know that our entertainment team has been instrumental in facilitating your video calls with your mum, bridging the distance and providing you with peace of mind while you're in Australia. Your mum's well-being is at the heart of everything we do and we're grateful for the opportunity to support both of you.


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Review from T A (Sister of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home was better than I was expecting. It looked bright and well cared for. The staff were very friendly and caring.
On the negative side, there was an almost constant noise of beepers going off and the home was too hot (everyone in t-shirts) and airless. It would be great to have some exercise
class opportunities for walks outside.

Reply from Diana Moraru'Manole, Regional Operations Manager Essex at Queens Court Care Home

Thank you for taking the time to leave a review, your feedback on Queens Court Care Home is highly appreciated. We are pleased to know that our nursing and caring team have been welcoming and caring. Our home has a dedicated lifestyle team, who organises weekly chair-based exercise classes and Motitech bike classes, which every resident is welcome to attend. We apologise for the inconvenience caused by the nurse bell system; however, it is an imperative communication tool for our residents to seek support. Once again, thank you for your review, your feedback is important to us and has been passed on to the team.


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Review from Lesley B (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We all had a really lovely afternoon on Mother’s Day thanks to the amazing Activities Manager. We brought my mother-in-law along too and she thoroughly enjoyed the afternoon. Lovely food and great entertainment. The entertainment manager did a great job and worked really hard making sure everyone was
well fed and looked after. Brilliant can’t wait for the next event

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home. We are so pleased to hear that you enjoyed our Mother's Day event and will pass on your feedback to the team.


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Review from Jerri F (Granddaughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing tea afternoon for Mother’s Day had a lovely time, the organiser is fantastic at her job. The food was lovely and the singing was very good we had a lovely time and nan enjoyed herself very much. Very organised.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home. It is wonderful to hear that you enjoyed the Mother's Day Afternoon Tea and will pass on your feedback to our Lifestyle Lead and the whole team.


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Review from Dean K (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With all my heart I would like to thank the staff in reception, a warm and helpful young lady, to the exceptional nursing staff, a true living angel and all the other ladies and gents. Thank you for treating my dad like one of your family and for the respect and dignity you give to all your residents
and visitors, you are all unique and outstanding human beings and I regard you all as my extended family now, love to you all.
Each and every one of you wonderful people deserves a pay rise and recognition from your managers as without you guys, they wouldn't have such a wonderful home for people to receive the care you all give.
All our love and gratitude.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for your heartfelt and appreciative words. We are deeply touched by your gratitude and kind sentiments towards our staff, from the receptionist to the nursing team and everyone else involved in caring for your dad. Your recognition of our staff as unique and outstanding human beings, and as an extension of your family, truly warms our hearts. If there's anything more we can do to support you and your family, please don't hesitate to let us know. Thank you once again for trusting us with your dad's care and for being a part of our extended family.


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Review from J F (Next of Kin) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful time at the Valentine’s Ball which was arranged by the activities manager. Drink and food was lovely as were the dancers and singer. The decorations were amazing I don’t know how she does it. Residents took part in the dancing. Well done.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Thank you so much for sharing your delightful experience at our Valentine’s Ball. We're thrilled to hear that you had a wonderful time and enjoyed the fantastic arrangements made by our activities manager. We strive to create engaging and inclusive events, and your positive feedback motivates us to continue these efforts. Thank you for taking the time to acknowledge the hard work of our team.


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Review from Oliver T (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedicated team at Queens Court have always provided my mum with exceptional care and support. It has been a place of trust and feels more like a second family to my mum and us. Events at Queens Court are always something to look forward to and the weekly updates on activities and visits have a great
variety of activities.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for our service. Feedback is valued and very much appreciated. At Queens Court family is at the heart of all we do and to hear that this is part of the experience for you and your mum is so wonderful to hear.


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Review from Dennis H (Husband of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are class.
Activities excellent.

Reply from Abigail Draper, Marketing Manager at Queens Court Care Home

Thank you for your lovely five star review, we will ensure our team know about your feedback.


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Review from S G (Relative of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My relative came here for what ended up being palliative care. There is neither the appropriately trained or the number of staff to provide this type of care. Worst of all nobody really seemed to be bothered. At one stage our relative was left for 12 hours without being changed and only then because
we asked. There was no communication between staff or with us. In the end, we stayed for the best part of 72 hours as we had no faith left. It made a very difficult situation so much worse. We just feel so terribly let down by this home.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your feedback and we are sorry for the loss of your loved one, we appreciate that it is a difficult time for you and your family. If you feel able we would welcome a discussion with you about your concerns as the whole team at Queens Court is committed to compassionate care for all our residents.


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Review from Penny P (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and activities for residents. Residents' needs are met with a respectful and caring approach.
Nursing and care staff are on hand to assist and meet the needs of residents at all times. It has given our family great peace of mind to have our family member cared for here.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you have found the care and activities for residents to be excellent. We are pleased to know that our nursing and care staff have been readily available to assist at all times. Providing peace of mind for your family is a significant goal for us, and your satisfaction is truly rewarding.
Best wishes
Team at Queens Court Care Home


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Review from S L (Regular Volunteer) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a volunteer since September, I am thoroughly enjoying my time here. It makes my day seeing the smiles on some of the residents' faces. They love the activities, they all come alive, like children they all want to take part.
It is lovely to see.
The staff are so patient, the activities
manager is fabulous always thinking of new things to entertain them.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for dedicating your time as a volunteer and for sharing your positive experience with us. Your commitment to making a difference in the lives of residents is truly appreciated.
It warms our hearts to hear that you find joy in seeing the smiles on the residents' faces. The enthusiasm and participation in activities, as you described, truly create a vibrant and lively atmosphere.
Your involvement as a volunteer not only brightens the days of residents but also enriches the overall community spirit. We value your presence and the positive impact you bring to our care home.
Best wishes
Team at Queens Court Care Home


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Review from Jan F (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Queens Court Care Home in April 2023. With support from the kind and caring staff, she has been able to settle in well and benefit from all the facilities on offer. 
She enjoys taking part in the varied programme of activities, including chair-based exercises, quizzes and a range
of musical entertainment and themed events. 
In the warmer weather, the lovely garden has been her favourite place to sit and spend time with visitors. 
As a family member, I am always made very welcome and also kept up to date regarding my sister's health and well-being. 
Thank you to all at Queens Court.


 


Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Your feedback on Queens Court Care Home is highly appreciated  It brings us immense joy to learn that your sister has settled in well and is enjoying the various activities and facilities we provide. We aim to create a vibrant and engaging environment for residents, and it's wonderful to hear that your sister is actively participating in these enriching experiences. Ensuring that family members feel welcome and are well-informed about their loved one's health and well-being is a priority for us, and we appreciate your acknowledgement of this effort.


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Review from Ray H (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lives at the care home and loves everything. Me and my family enjoy it very much too. I'm very impressed with the activities.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Dear Ray, we're thrilled to hear that your dad enjoys living at our care home and that your family shares in the positive experience. Your satisfaction is important to us, and we're particularly glad to hear that you are impressed with the activities provided. Thank you for sharing your kind comments with us.


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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for Queens Court Care Home is calculated as follows: ( (523 Excellents x 5) + (82 Goods x 4) + (35 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 680 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager

Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.


Diana

Diana Moraru – Manole

Job Title: Operations Director

Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Liza

Liza Street

Job Title: Activity Co-ordinator

Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.