Review from Jerri F (Granddaughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience

An amazing tea afternoon for Mother’s Day had a lovely time, the organiser is fantastic at her job. The food was lovely and the singing was very good we had a lovely time and nan enjoyed herself very much. Very organised.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home. It is wonderful to hear that you enjoyed the Mother's Day Afternoon Tea and will pass on your feedback to our Lifestyle Lead and the whole team.

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Review from Dean K (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

With all my heart I would like to thank the staff in reception, a warm and helpful young lady, to the exceptional nursing staff, a true living angel and all the other ladies and gents. Thank you for treating my dad like one of your family and for the respect and dignity you give to all your residents

and visitors, you are all unique and outstanding human beings and I regard you all as my extended family now, love to you all.
Each and every one of you wonderful people deserves a pay rise and recognition from your managers as without you guys, they wouldn't have such a wonderful home for people to receive the care you all give.
All our love and gratitude.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for your heartfelt and appreciative words. We are deeply touched by your gratitude and kind sentiments towards our staff, from the receptionist to the nursing team and everyone else involved in caring for your dad. Your recognition of our staff as unique and outstanding human beings, and as an extension of your family, truly warms our hearts. If there's anything more we can do to support you and your family, please don't hesitate to let us know. Thank you once again for trusting us with your dad's care and for being a part of our extended family.

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Review from J F (Next of Kin) published on 6 March 2024
Submitted via Website • Report

Overall Experience

Had a wonderful time at the Valentine’s Ball which was arranged by the activities manager. Drink and food was lovely as were the dancers and singer. The decorations were amazing I don’t know how she does it. Residents took part in the dancing. Well done.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Thank you so much for sharing your delightful experience at our Valentine’s Ball. We're thrilled to hear that you had a wonderful time and enjoyed the fantastic arrangements made by our activities manager. We strive to create engaging and inclusive events, and your positive feedback motivates us to continue these efforts. Thank you for taking the time to acknowledge the hard work of our team.

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Review from Oliver T (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience

The dedicated team at Queens Court have always provided my mum with exceptional care and support. It has been a place of trust and feels more like a second family to my mum and us. Events at Queens Court are always something to look forward to and the weekly updates on activities and visits have a great

variety of activities.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for our service. Feedback is valued and very much appreciated. At Queens Court family is at the heart of all we do and to hear that this is part of the experience for you and your mum is so wonderful to hear.

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Review from Dennis H (Husband of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience

Staff are class.
Activities excellent.

Reply from Abigail Draper, Marketing Manager at Queens Court Care Home

Thank you for your lovely five star review, we will ensure our team know about your feedback.

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Review from S G (Relative of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience

My relative came here for what ended up being palliative care. There is neither the appropriately trained or the number of staff to provide this type of care. Worst of all nobody really seemed to be bothered. At one stage our relative was left for 12 hours without being changed and only then because

we asked. There was no communication between staff or with us. In the end, we stayed for the best part of 72 hours as we had no faith left. It made a very difficult situation so much worse. We just feel so terribly let down by this home.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your feedback and we are sorry for the loss of your loved one, we appreciate that it is a difficult time for you and your family. If you feel able we would welcome a discussion with you about your concerns as the whole team at Queens Court is committed to compassionate care for all our residents.

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Review from Penny P (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

Excellent care and activities for residents. Residents' needs are met with a respectful and caring approach.
Nursing and care staff are on hand to assist and meet the needs of residents at all times. It has given our family great peace of mind to have our family member cared for here.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you have found the care and activities for residents to be excellent. We are pleased to know that our nursing and care staff have been readily available to assist at all times. Providing peace of mind for your family is a significant goal for us, and your satisfaction is truly rewarding.
Best wishes
Team at Queens Court Care Home

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Review from S L (Regular Volunteer) published on 22 January 2024
Submitted via Website • Report

Overall Experience

I have been a volunteer since September, I am thoroughly enjoying my time here. It makes my day seeing the smiles on some of the residents' faces. They love the activities, they all come alive, like children they all want to take part.
It is lovely to see.
The staff are so patient, the activities

manager is fabulous always thinking of new things to entertain them.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for dedicating your time as a volunteer and for sharing your positive experience with us. Your commitment to making a difference in the lives of residents is truly appreciated.
It warms our hearts to hear that you find joy in seeing the smiles on the residents' faces. The enthusiasm and participation in activities, as you described, truly create a vibrant and lively atmosphere.
Your involvement as a volunteer not only brightens the days of residents but also enriches the overall community spirit. We value your presence and the positive impact you bring to our care home.
Best wishes
Team at Queens Court Care Home

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Review from Jan F (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

My sister moved into Queens Court Care Home in April 2023. With support from the kind and caring staff, she has been able to settle in well and benefit from all the facilities on offer.
She enjoys taking part in the varied programme of activities, including chair-based exercises, quizzes and a range

of musical entertainment and themed events.
In the warmer weather, the lovely garden has been her favourite place to sit and spend time with visitors.
As a family member, I am always made very welcome and also kept up to date regarding my sister's health and well-being.
Thank you to all at Queens Court.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Your feedback on Queens Court Care Home is highly appreciated It brings us immense joy to learn that your sister has settled in well and is enjoying the various activities and facilities we provide. We aim to create a vibrant and engaging environment for residents, and it's wonderful to hear that your sister is actively participating in these enriching experiences. Ensuring that family members feel welcome and are well-informed about their loved one's health and well-being is a priority for us, and we appreciate your acknowledgement of this effort.

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Review from Ray H (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience

My dad lives at the care home and loves everything. Me and my family enjoy it very much too. I'm very impressed with the activities.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Dear Ray, we're thrilled to hear that your dad enjoys living at our care home and that your family shares in the positive experience. Your satisfaction is important to us, and we're particularly glad to hear that you are impressed with the activities provided. Thank you for sharing your kind comments with us.

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Review from Laura T (Sister of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience

My brother has been at Queens Court for many years now, and the care and support they give him, and my sister and myself, is second to none! All the staff I’ve ever met are so caring and patient, especially the lovely lifestyle lead - she really is amazing! She’s taken my brother under her wing and

takes him out, chooses new clothes with him, sorts his room out with new bed linen, etc - a truly wonderful person. I can’t thank everybody enough there. I live quite a way away so very rarely visit my brother at Queens Court, but knowing he is so cared for makes me feel very confident that I did the right thing choosing Queens Court, and I don’t feel quite so guilty that I don’t see him a lot! Thanking all the lovely staff there - you’re all so special!

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave such a wonderful review about our home. Our manager and the team at Queens Court are dedicated to supporting those who live at the home and their loved ones. We were especially pleased to hear how happy and settled your brother is and that he enjoys the lifestyle programme, we also agree that our lifestyle lead is amazing! We have passed your feedback on to the team.

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Review from Paul S (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience

I write to express our grateful appreciation from our family for the lovely efforts by the staff at Queens Court (especially one staff member in particular) for the food, birthday cake and birthday decorations put out for our mother on her 89th birthday last Saturday 25/11/23 and providing an area for

all our family and children to share this special day with Mum and Dad. Thank you kindly.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home, it's wonderful to hear about the lovely birthday party and we're glad everyone enjoyed the occasion.

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Review from Maria P (Granddaughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience

We love visiting Nan, it’s a very welcoming and family-friendly care home. The staff are lovely and very attentive. The fireworks night was amazing, the fire eater was fantastic. We have attended a lot of the family days and they always make us feel very welcome.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave such a lovely review about Queens Court Care Home and your experiences of our care and facilities. We are so pleased to hear that you enjoy our events as we are dedicated to ensuring we provide a vibrant and engaging social programme for the residents and their loved ones.

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Review from John S (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother was admitted here last Friday. She came from the hospital (2 months stay). She was in an extremely poor condition. In only 5 days of being here, her health has greatly improved, she is eating more and her mental health has improved. All staff here have been wonderful. Her room is lovely. Thanks

to all in your care home. Special mention to one particular member of staff (nurse).

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home. We are so pleased to hear about the positive experience you've had so far at the home and that your mother's health is improving.

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Review from H T (Brother of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience

Care and attention are of a high standard. My brother is happy in the care home.

Reply from Abigail Draper, Marketing Manager at Queens Court Care Home

Thank you for your lovely feedback about our home, Queens Court. We're glad to hear that yourself and loved one are happy with the home and the facilities.

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Review from G F (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience

My mum is very happy at the home. The staff are very caring and are always happy. I feel that my mum is very safe, so I do not worry about her. I can't thank the staff enough for all their care.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We are so pleased to hear that your mum is happy here at Queens Court Care Home and that this is reassurance for you as well. The residents and their loved ones are always at the heart of everything we do here at the home. Thank you for taking the time to leave the review.

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Review from Peter H (Partner of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

I attended the Silver Sunday event that was organised by the home on Sunday the 1st of October. This was organised by a particular member of staff and it was excellent.
We started off with a Sunday roast that was absolutely delicious and then followed by a gateau and ice cream. Plenty to eat and drink

with more for those that wanted it.
The entertainment was first class and the large audience was very appreciative of the dancing and singing girls group. What was nice was that the group of girls encouraged the elderly residents, where possible, to get up and dance or sing. It was lovely to see these residents totally immersed in this equals great therapy. We then had sandwiches and the most unbelievably delicious strawberry tarts.
Well done to the particular member of staff and her colleagues for a fantastic afternoon and our mum absolutely loved it.
A great standard so I won’t hesitate to attend further events and thoroughly recommend Queens Court.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave such a lovely review about the team and our home. We are so happy that you enjoyed the event; organising exciting and entertaining events at Queens Court is something we are passionate about.

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Review from Y H (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience

My father seemed to have a good stay and didn't have any complaints.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review about our home and we are glad your father enjoyed his stay.

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Review from Jill E (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience

Great care home. Seems to be improving all the time. Mum has been at Queens Court for just over a year and to date I cannot fault them. It was Mum's Birthday and I could not be with her this year due to a health issue myself. But the home looked after Mum very well on the day and even sent me a picture

of Mum with a glowing smile, surrounded by gifts and cards.
As it takes me over an hour to get to the home I cannot attend as often as I would like, but whenever I phone there is an immediate response to the phone. The receptionist is brilliant. I can email a letter and the receptionist will print it off and get delivered almost immediately.
The maintenance guy is brilliant and nothing is too much trouble whether it is me or Mum who asks.
All the residents are kept busy by the activity team with constant stimulation and regular entertainment. The themed tea party was amazing.
There is also a great hair salon and a mobile beautician.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you so much for taking the time to leave a review for our home. We're so happy to hear that your Mum is happy at Queens Court Care Home and that you both enjoy and are able to take part in so many of the different areas of our service.

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Review from D C (Great-Niece of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

Always a friendly face and my relative likes all the carers. They take the time to get to know all the residents and tailor their needs at the home to their liking or disliking. Easy to speak to carers about any issues they always keep in contact if any issues arise.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for leaving such a positive review for the home, we very much appreciate you taking the time to do so. We're happy to hear your positive feedback and we'll ensure that the team at the home are made aware of it.

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Queens Court Care Home

Care Provided by Queens Court Care Home

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Funding & Fees Guide for Queens Court Care Home

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