Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.6 134 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

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Care Provided by Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Caprioara (Manager)
  • Admission Criteria
    • Private, NHS and LA funded residents
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500

  • *All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home.
  • (these prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Queens Court Care Home Reviews (134)

Total of 134, showing 41-60
9.6

Queens Court Care Home has a Review Score of 9.6 (9.579) out of 10, based on 63 reviews in the last 2 years. Over all time Queens Court Care Home has 134 reviews.

Overall Experience

  • 88
  • 32
  • 7
  • 3
  • 4

Date Published

134
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Review from S G (Relative of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My relative came here for what ended up being palliative care. There is neither the appropriately trained or the number of staff to provide this type of care. Worst of all nobody really seemed to be bothered. At one stage our relative was left for 12 hours without being changed and only then because
we asked. There was no communication between staff or with us. In the end, we stayed for the best part of 72 hours as we had no faith left. It made a very difficult situation so much worse. We just feel so terribly let down by this home.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your feedback and we are sorry for the loss of your loved one, we appreciate that it is a difficult time for you and your family. If you feel able we would welcome a discussion with you about your concerns as the whole team at Queens Court is committed to compassionate care for all our residents.


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Review from Penny P (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and activities for residents. Residents' needs are met with a respectful and caring approach.
Nursing and care staff are on hand to assist and meet the needs of residents at all times. It has given our family great peace of mind to have our family member cared for here.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you have found the care and activities for residents to be excellent. We are pleased to know that our nursing and care staff have been readily available to assist at all times. Providing peace of mind for your family is a significant goal for us, and your satisfaction is truly rewarding.
Best wishes
Team at Queens Court Care Home


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Review from S L (Regular Volunteer) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a volunteer since September, I am thoroughly enjoying my time here. It makes my day seeing the smiles on some of the residents' faces. They love the activities, they all come alive, like children they all want to take part.
It is lovely to see.
The staff are so patient, the activities
manager is fabulous always thinking of new things to entertain them.

Reply from Sia Lebbie, Reviews Team at Queens Court Care Home

Thank you so much for dedicating your time as a volunteer and for sharing your positive experience with us. Your commitment to making a difference in the lives of residents is truly appreciated.
It warms our hearts to hear that you find joy in seeing the smiles on the residents' faces. The enthusiasm and participation in activities, as you described, truly create a vibrant and lively atmosphere.
Your involvement as a volunteer not only brightens the days of residents but also enriches the overall community spirit. We value your presence and the positive impact you bring to our care home.
Best wishes
Team at Queens Court Care Home


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Review from Jan F (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Queens Court Care Home in April 2023. With support from the kind and caring staff, she has been able to settle in well and benefit from all the facilities on offer. 
She enjoys taking part in the varied programme of activities, including chair-based exercises, quizzes and a range
of musical entertainment and themed events. 
In the warmer weather, the lovely garden has been her favourite place to sit and spend time with visitors. 
As a family member, I am always made very welcome and also kept up to date regarding my sister's health and well-being. 
Thank you to all at Queens Court.


 


Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Your feedback on Queens Court Care Home is highly appreciated  It brings us immense joy to learn that your sister has settled in well and is enjoying the various activities and facilities we provide. We aim to create a vibrant and engaging environment for residents, and it's wonderful to hear that your sister is actively participating in these enriching experiences. Ensuring that family members feel welcome and are well-informed about their loved one's health and well-being is a priority for us, and we appreciate your acknowledgement of this effort.


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Review from Ray H (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lives at the care home and loves everything. Me and my family enjoy it very much too. I'm very impressed with the activities.

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home

Dear Ray, we're thrilled to hear that your dad enjoys living at our care home and that your family shares in the positive experience. Your satisfaction is important to us, and we're particularly glad to hear that you are impressed with the activities provided. Thank you for sharing your kind comments with us.


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Review from Laura T (Sister of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Queens Court for many years now, and the care and support they give him, and my sister and myself, is second to none! All the staff I’ve ever met are so caring and patient, especially the lovely lifestyle lead - she really is amazing! She’s taken my brother under her wing and
takes him out, chooses new clothes with him, sorts his room out with new bed linen, etc - a truly wonderful person. I can’t thank everybody enough there. I live quite a way away so very rarely visit my brother at Queens Court, but knowing he is so cared for makes me feel very confident that I did the right thing choosing Queens Court, and I don’t feel quite so guilty that I don’t see him a lot! Thanking all the lovely staff there - you’re all so special!

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave such a wonderful review about our home. Our manager and the team at Queens Court are dedicated to supporting those who live at the home and their loved ones. We were especially pleased to hear how happy and settled your brother is and that he enjoys the lifestyle programme, we also agree that our lifestyle lead is amazing! We have passed your feedback on to the team.


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Review from Paul S (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I write to express our grateful appreciation from our family for the lovely efforts by the staff at Queens Court (especially one staff member in particular) for the food, birthday cake and birthday decorations put out for our mother on her 89th birthday last Saturday 25/11/23 and providing an area for
all our family and children to share this special day with Mum and Dad. Thank you kindly.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home, it's wonderful to hear about the lovely birthday party and we're glad everyone enjoyed the occasion.


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Review from Maria P (Granddaughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love visiting Nan, it’s a very welcoming and family-friendly care home. The staff are lovely and very attentive. The fireworks night was amazing, the fire eater was fantastic. We have attended a lot of the family days and they always make us feel very welcome.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave such a lovely review about Queens Court Care Home and your experiences of our care and facilities. We are so pleased to hear that you enjoy our events as we are dedicated to ensuring we provide a vibrant and engaging social programme for the residents and their loved ones.


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Review from John S (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted here last Friday. She came from the hospital (2 months stay). She was in an extremely poor condition. In only 5 days of being here, her health has greatly improved, she is eating more and her mental health has improved. All staff here have been wonderful. Her room is lovely. Thanks
to all in your care home. Special mention to one particular member of staff (nurse).

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home. We are so pleased to hear about the positive experience you've had so far at the home and that your mother's health is improving.


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Review from H T (Brother of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and attention are of a high standard. My brother is happy in the care home.

Reply from Abigail Draper, Marketing Manager at Queens Court Care Home

Thank you for your lovely feedback about our home, Queens Court. We're glad to hear that yourself and loved one are happy with the home and the facilities.


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Review from G F (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at the home. The staff are very caring and are always happy. I feel that my mum is very safe, so I do not worry about her. I can't thank the staff enough for all their care.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We are so pleased to hear that your mum is happy here at Queens Court Care Home and that this is reassurance for you as well. The residents and their loved ones are always at the heart of everything we do here at the home. Thank you for taking the time to leave the review.


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Review from Peter H (Partner of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Silver Sunday event that was organised by the home on Sunday the 1st of October. This was organised by a particular member of staff and it was excellent.
We started off with a Sunday roast that was absolutely delicious and then followed by a gateau and ice cream. Plenty to eat and drink
with more for those that wanted it.
The entertainment was first class and the large audience was very appreciative of the dancing and singing girls group. What was nice was that the group of girls encouraged the elderly residents, where possible, to get up and dance or sing. It was lovely to see these residents totally immersed in this equals great therapy. We then had sandwiches and the most unbelievably delicious strawberry tarts.
Well done to the particular member of staff and her colleagues for a fantastic afternoon and our mum absolutely loved it.
A great standard so I won’t hesitate to attend further events and thoroughly recommend Queens Court.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave such a lovely review about the team and our home. We are so happy that you enjoyed the event; organising exciting and entertaining events at Queens Court is something we are passionate about.


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Review from Y H (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seemed to have a good stay and didn't have any complaints.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review about our home and we are glad your father enjoyed his stay.


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Review from Jill E (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Seems to be improving all the time. Mum has been at Queens Court for just over a year and to date I cannot fault them. It was Mum's Birthday and I could not be with her this year due to a health issue myself. But the home looked after Mum very well on the day and even sent me a picture
of Mum with a glowing smile, surrounded by gifts and cards.
As it takes me over an hour to get to the home I cannot attend as often as I would like, but whenever I phone there is an immediate response to the phone. The receptionist is brilliant. I can email a letter and the receptionist will print it off and get delivered almost immediately.
The maintenance guy is brilliant and nothing is too much trouble whether it is me or Mum who asks.
All the residents are kept busy by the activity team with constant stimulation and regular entertainment. The themed tea party was amazing.
There is also a great hair salon and a mobile beautician.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you so much for taking the time to leave a review for our home. We're so happy to hear that your Mum is happy at Queens Court Care Home and that you both enjoy and are able to take part in so many of the different areas of our service.


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Review from D C (Great-Niece of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly face and my relative likes all the carers. They take the time to get to know all the residents and tailor their needs at the home to their liking or disliking. Easy to speak to carers about any issues they always keep in contact if any issues arise.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for leaving such a positive review for the home, we very much appreciate you taking the time to do so. We're happy to hear your positive feedback and we'll ensure that the team at the home are made aware of it.


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Review from June H (Daughter-in-law of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been to numerous events at Queens Court Care Home and each one has been a wonderful experience. Both residents and visitors experienced a wonderful day for Mad Hatters Tea Party with food, drinks and wonderful entertainment.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you so much for the lovely feedback about Queens Court Care Home, we really appreciate you taking the time to leave a review. We pride ourselves on the vibrant and social lifestyle on offer at the home so we're happy to hear you enjoy the events.


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Review from Henry G (Nephew of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the care and treatment given to our aunt. The staff are always very caring and helpful. We have not had any complaints at all.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home and share your experience of the home; we're especially pleased to hear that your aunt is happy at the home.


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Review from J O (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly caring home that organises lots of activities for residents. At the Mad Hatters Tea Party today it was wonderful to see the residents laughing singing and dancing. Well done to the Manager and her team for another excellent afternoon.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We're so happy to hear your feedback about Queens Court Care Home, its manager and the team. We certainly love putting on events at the home, so we're glad to hear they are enjoyed.


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Review from J M (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to congratulate the entire staff for their outstanding care and support to all the residents of Queens Court Care Home. Especially activities, animal therapy, the receptionist is the first point of contact, repairs/decorating, nursing staff, staff nurses and laundry staff. Everyone has pulled
together and has made and my mother and I appreciate the Queens Court's surroundings for many years,

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We can't thank you enough for your lovely review which we have passed on to the Manager and the rest of the team at the home. It is really lovely to receive such a thoughtful review about the team, the home and our services.


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Review from P C (Friend of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The daytime carers I have experienced when visiting have been lovely. But I have witnessed the nighttime carers being rough with my friend, when getting her on and off the commode and also when helping her into bed. Banging her head against the headboard and hurting her legs when lifting them. Leaving
her in tears and she's then anxious about calling them during the night. The 1-star rating relates to night carers only.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We take pride in the high standard of person-centred care our dedicated team provide - this can be seen in our other reviews, review score and CQC rating. We welcome feedback, positive or negative as we want to ensure we're providing the best service we can. We take any feedback such as stated in your review seriously and have carried out a full investigation of these unfounded allegations. We're happy that at our recent meetings we’ve discussed the review and our investigations that illustrate the allegations are unfounded. We hope our agreed plan and communication support put in place we will continue to show our commitment to providing a high level of care. As part of our respite or intermediate care stays, we support the resident, their loved ones and the multiple agencies involved to find a suitable placement; unfortunately the placements offered to your loved one have been turned down and they've chosen to stay at our home. We will continue to support until a suitable placement is found.


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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Queens Court Care Home is calculated as follows: ( (569 Excellents x 5) + (91 Goods x 4) + (39 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 739 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager

Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.


Diana

Diana Moraru – Manole

Job Title: Operations Director

Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Liza

Liza Street

Job Title: Activity Co-ordinator

Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.