Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.6 129 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

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Care Provided by Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Caprioara (Manager)
  • Admission Criteria
    • Private, NHS and LA funded residents
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500

  • *All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home.
  • (these prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Queens Court Care Home Reviews (129)

Total of 129, showing 61-80
9.6

Queens Court Care Home has a Review Score of 9.6 (9.568) out of 10, based on 58 reviews in the last 2 years. Over all time Queens Court Care Home has 129 reviews.

Overall Experience

  • 85
  • 30
  • 7
  • 3
  • 4

Date Published

129
19
29
58
71

Review from J S (Niece of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle has been extremely well looked after. All the staff are helpful, kind and cheerful. We are kept well informed of our uncle's welfare. Our uncle is happy and safe at Queens Court.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We'd like to thank you for your lovely comments about Queens Court Care Home and for taking the time to leave a review.


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Review from T G (Wife of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased to be able to have a room here for my husband when his vascular dementia became more than I could manage at home. The nursing staff are marvellous in coping with the residents. My husband needs help dressing and going to the toilet and undressing every day. The only thing that is
disappointing is that items keep disappearing from his room, personal items like gifts from family and a bedside clock, which were are recovered. I saw another resident wearing his new slippers which are marked clearly and eventually got these returned, but nothing else, which is disappointing.

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Review from Ann O (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Queens Court Care Home for the past year, and she is cared for perfectly. She is happy and comfortable and gets on well with all the staff - even though she's 96, she loves to have a bit of banter with both nurses and carers. The staff are all very friendly and helpful - the activities
and events manager is so bubbly and happy, which is wonderful for the residents and their relatives - she arranged for Mum to have a live streaming of my brother's funeral just recently and sat with her for the duration to make sure she was ok even singing the final hymn with her - without this, Mum would not have been able to be part of it as she would have wanted. The head of the nursing team upstairs is a real star and goes over and above to ensure that Mum is ok and happy. The admin staff are all so helpful and will go out of their way to assist. I am so grateful for all that they do, and so is my mum. I would not hesitate to recommend anyone moving into Queens Court.

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Review from Melanie G (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family celebrated my dad's 80th Birthday at Queens Court on Thursday 8th September. I can honestly say I couldn't have done it without all the help and support from the activities coordinator. She helped organise the entertainment, refreshments and the smooth running of the whole day. What an absolute
asset she is to Queens Court, the residents and of course the families and friends. Thank you so so much. Words alone cannot express how grateful we are to you. Can I also say, as the Queen passed away on the same day as Dad's 80th. May the Queen rest in peace and long live King Charles.

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Review from Christopher J (Grandson of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are both pleasant and accommodating, with smiles all-round. I have yet to hear a complaint from my grandma. Residents seem positive and comfortable - well catered/cared for. Covid policies have been adhered to on each o my visits. The events manager is a great people person and a joy to be around.
I feel safe and happy leaving my grandma in your care and am reassured with each visit.

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Review from Clare T (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Queens Court has been wonderful. The staff are kind and caring, and my mum is very happy to be here and has lots of fun and laughter and is really looked after to the highest standard. We are so lucky to have found Queens Court.

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Review from Gary L (Nephew of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words my gratitude for all of the staff that made the last few days of my auntie's life, as comfortable as possible. The care and love they projected in her final days was second to none. A massive thank you from myself and family.

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Review from Brenda E (Resident) assisted by family/friend published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and always treat me with care and dignity. The management are very helpful to my daughter and are always available and eager to help in any way they can. The receptionist is extremely nice and caring and goes out of her way to help my daughter. The entertainment lady is amazing,
always happy and runs lovely, fun events. She arranged the most wonderful party for me when I was 91. Also, the jubilee street party was such fun, with great entertainment, food, drink and decorations.

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Review from Alison E (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. So friendly and caring. The food looks delicious and copious amounts of tea! The outside area is great for parties (jubilee) and the activities coordinator and other staff used it with amazing results. Well done to all!

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Review from Paul T (Nephew of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to praise and thank the Entertainment Manager, who was fantastic in setting up a party on a Sunday for us to celebrate our family member's birthday. She was really helpful both prior to and on the day and assisted with refreshments and a lovely cake. Excellent service and so much appreciated
in making it a memorable occasion for our family. Thanks again!

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Review from Adam V (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Queens Court Care Home since March 2020. The pandemic initially made it very difficult to visit and spend any quality time with her. After a few ups and downs and my eventually having all Covid jabs, plus the booster, I was classed as an 'Essential Caregiver', so could visit my
mum any time I wanted. The frequency of the visits, combined with the friendliness and care of the staff, have not only helped my mother, but in turn, have allowed me to adjust to what has been a traumatic time and I am totally at peace with the way my mother is treated. I feel like a member of a family and am always given a meal if I am still there when it is served. The care staff, activities manager, and receptionists show an affection for my mum, that I would never have expected.
When I mention Queens Court to some of my work colleagues, those who know the home can't speak highly enough of it, not to mention the area in which it is located. A high endorsement indeed.

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Review from Suzanne A (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very happy with the care my mother receives here. The staff are very kind and compassionate. The management team are very willing to help make my mother’s stay with them a happy one. On her birthday they decorated a communal room, for us to celebrate her birthday with us and provided great
party food too. My mother is very happy with this home.

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Review from Neil C (Son of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
My mother is happy there.
Clean, good food, staff take care of her well.

Reply from Mark Bennett, Senior Management Team at Queens Court Care Home

Hi Neil, thank you so much for your feedback. We care for every resident who lives at Queens Court Nursing Home as our family.


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Review from A D (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Queens Court in December and fragile and poorly, but a week she was much better and happy. Thanks to the staff etc at Queens Court. Furthermore, the place itself is clean tidy and organised.

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Review from S M (Niece of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unable to attend due to lockdown but had a telephone call which was good and everything was fine.

Reply from Robi Chowdhury, Senior Marketing Officer at Queens Court Care Home

Thank you for taking the time to leave us a review, your feedback and comments mean a great deal to us here at Queens Court. We will continue to work hard to ensure our residents and their loved ones keep in touch, no matter what the situation.


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Review from Joanne S (Daughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank you all enough for the love and care you all showed me and my mum. You made the last 4 weeks of her life the best they could be and I couldn't have managed without you all. The care and attention she received was exceptional.

Reply from Robi Chowdhury, Senior Marketing Officer at Queens Court Care Home

Thank you for taking the time to leave us feedback, we really do appreciate your comments. It was our privilege to look after Mum whilst she was here at Queens and she will be deeply missed by the team.


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Review from Liz J (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy - always clean and tidy in her appearance. Room smells much better, obviously addressing Mums urine problem (incontinence).
The staff are very accommodating and report weekly about her week and any incidents that occur.
Doctor seems to visit regularly and if she has a fall the doctor
is called and Mum is given a thorough examination and watched by the nursing and care staff.

Reply from Mark Bennett, Senior Management Team at Queens Court Care Home

Hi Liz,


Thank you very much for the review. Listening to the resident's families is extremely important and therefore we value your feedback.


Yours sincerely,


Mark.


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Review from Iain M (Son of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Queens Court Care Home for nearly 5 years. The home and care staff are just lovely. Through the pandemic, they have done everything they can to keep the residents safe while helping the family to stay in touch and keep communicating.
My mother is very happy and that is what Queens
Court wants at all times. I feel very lucky we found Queens Court for my mother.

Reply from Robi Chowdhury, Senior Marketing Officer at Queens Court Care Home

Thank you for taking the time to leave a review, we appreciate your feedback and it means a lot to us at that your mum has been with us for so many years.


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Review from L N (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here everyone is very carefiul and friendly for the residents and their families and visitors. I recommend this place 100% to anyone who needs it.

Reply from Robi Chowdhury, Senior Marketing Officer at Queens Court Care Home

Hi L N,
Thank you for taking the time to leave a review,
Recommendations mean a lot to us here at RCH and we are pleased you were happy at Queens Court. we will continue to strive to offer the very best levels of care to our residents and their families and loved ones.


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Review from C H (Granddaughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The activities' manager and reception staff went to a great deal of trouble to ensure that a group of five visitors, and a dog, could celebrate my nan's 90th birthday in the best style possible, given the present restrictions. The lounge was decorated with balloons, streamers, and number confetti. The
kitchen staff provided beautifully presented finger sandwiches, even suitable for a vegan visitor, and there were treats for the dog and a water bowl. There were also fresh chilled fruit juices, and two show-stopping giant helium balloons, a nine and a zero. We were permitted to stay all afternoon and nothing was too much trouble. Given how much else the staff are doing, this was very accommodating and thoughtful and, as we live in the west country, they coordinated almost everything for us. The staff even allowed her twin brother to celebrate alongside her, although he is not a resident. We are grateful that we could see Nan and enjoy her landmark day with her. Thank you very much.

Reply from Robi Chowdhury, Senior Marketing Officer at Queens Court Care Home

We are so pleased that we were able to assist the family with a lovely birthday party for Nan's 90th.


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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for Queens Court Care Home is calculated as follows: ( (523 Excellents x 5) + (82 Goods x 4) + (35 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 680 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager

Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.


Diana

Diana Moraru – Manole

Job Title: Operations Director

Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Liza

Liza Street

Job Title: Activity Co-ordinator

Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.