Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.6 139 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

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Care Provided by Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Caprioara (Manager)
  • Admission Criteria
    • Private, NHS and LA funded residents
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,625
    • Self-Funded Nursing Care from £1,600

  • *All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)
  • (these prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Queens Court Care Home Reviews (139)

Total of 139, showing 61-80
9.6

Queens Court Care Home has a Review Score of 9.6 (9.576) out of 10, based on 68 reviews in the last 2 years. Over all time Queens Court Care Home has 139 reviews.

Overall Experience

  • 93
  • 32
  • 7
  • 3
  • 4

Date Published

139
21
39
68
71

Review from June H (Daughter-in-law of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been to numerous events at Queens Court Care Home and each one has been a wonderful experience. Both residents and visitors experienced a wonderful day for Mad Hatters Tea Party with food, drinks and wonderful entertainment.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you so much for the lovely feedback about Queens Court Care Home, we really appreciate you taking the time to leave a review. We pride ourselves on the vibrant and social lifestyle on offer at the home so we're happy to hear you enjoy the events.


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Review from Henry G (Nephew of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely satisfied with the care and treatment given to our aunt. The staff are always very caring and helpful. We have not had any complaints at all.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home and share your experience of the home; we're especially pleased to hear that your aunt is happy at the home.


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Review from J O (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly caring home that organises lots of activities for residents. At the Mad Hatters Tea Party today it was wonderful to see the residents laughing singing and dancing. Well done to the Manager and her team for another excellent afternoon.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We're so happy to hear your feedback about Queens Court Care Home, its manager and the team. We certainly love putting on events at the home, so we're glad to hear they are enjoyed.


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Review from J M (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to congratulate the entire staff for their outstanding care and support to all the residents of Queens Court Care Home. Especially activities, animal therapy, the receptionist is the first point of contact, repairs/decorating, nursing staff, staff nurses and laundry staff. Everyone has pulled
together and has made and my mother and I appreciate the Queens Court's surroundings for many years,

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We can't thank you enough for your lovely review which we have passed on to the Manager and the rest of the team at the home. It is really lovely to receive such a thoughtful review about the team, the home and our services.


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Review from P C (Friend of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The daytime carers I have experienced when visiting have been lovely. But I have witnessed the nighttime carers being rough with my friend, when getting her on and off the commode and also when helping her into bed. Banging her head against the headboard and hurting her legs when lifting them. Leaving
her in tears and she's then anxious about calling them during the night. The 1-star rating relates to night carers only.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We take pride in the high standard of person-centred care our dedicated team provide - this can be seen in our other reviews, review score and CQC rating. We welcome feedback, positive or negative as we want to ensure we're providing the best service we can. We take any feedback such as stated in your review seriously and have carried out a full investigation of these unfounded allegations. We're happy that at our recent meetings we’ve discussed the review and our investigations that illustrate the allegations are unfounded. We hope our agreed plan and communication support put in place we will continue to show our commitment to providing a high level of care. As part of our respite or intermediate care stays, we support the resident, their loved ones and the multiple agencies involved to find a suitable placement; unfortunately the placements offered to your loved one have been turned down and they've chosen to stay at our home. We will continue to support until a suitable placement is found.


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Review from Lynda D (Friend of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend has been a resident since February and has been treated abysmally by most staff right from the start. She has to wait sometimes up to 2 hours when she calls for the commode and is often told she should wait because it's meal time or meds time, who can decide what time they will need the toilet?
Several of the staff are so rough with her that she's afraid to let them put her to bed. Many staff have no idea how to use the necessary hoist and she, or her visitors, have to tell them how. She is afraid to have her grievances escalated for fear of repercussions, this fear has been confirmed by a few of the good members of staff. There are often days when she actually gets forgotten at meal times, she doesn't need help so it's not as though they have to spend time with her, just give her her meal.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We take pride in the high standard of person-centred care our dedicated team provide - this can be seen in our other reviews, review score and CQC rating. We welcome feedback, positive or negative as we want to ensure we're providing the best service we can. We take any feedback such as stated in your review seriously and have carried out a full investigation of these unfounded allegations. We're happy that at our recent meetings we’ve discussed the review and our investigations that illustrate the allegations are unfounded. We hope our agreed plan and communication support put in place we will continue to show our commitment to providing a high level of care. As part of our respite or intermediate care stays, we support the resident, their loved ones and the multiple agencies involved to find a suitable placement; unfortunately the placements offered to your loved one have been turned down and they've chosen to stay at our home. We will continue to support until a suitable placement is found.


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Review from M H (Ex Family Member) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I've written two reviews on other platforms, but was asked to remove one as they weren't happy I wasn't happy! That's not what reviews are about! So I wrote another, saying I would give a good review when it was up to standard. Especially what the price is these days. I cannot see the second review!
I will report to Local Guiding, Trip Advisor and Google.
Every time I enter the doors, I feel suffocated by lack of air and depart with a headache! This isn't my imagination. Apart from the animosity from some staff and not one visit have I had without a confrontation. People are afraid to speak up as they fear their relative etc. will have poor treatment.
I really try to avoid the few staff who are insecure and unhappy in their work/life. Some are dedicated and kind. I'll continue this review when I've had time there with no problems. 3/5 now, shouldn't be this difficult.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

At Queens Court Care Home we take pride in our high standard of person-centred care which our dedicated team at the home provide - this can be seen in our other reviews, our review score and our CQC rating.
We welcome reviews and feedback, whether positive or negative as we are always looking to ensure we are providing the best service we can. Having investigated your claims regarding your reviews we can confirm we have not removed any and have responded to the one review you have left elsewhere.
Communication is a vital part of our home and as a team, we are here to support loved ones with what can sometimes be an emotional time when their loved one moves into a home; especially when navigating different dynamics when communicating with all family members.


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Review from Caroline H (Regular Volunteer) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic fete at queens court today 15/7/23. I am a volunteer and every time I am amazed at the effort the activities coordinator and team put into organising and hosting of such wonderful events. The smiles and joy I witnessed are priceless. The activities lady has an incredible connection
with residents, family, friends and associates. Her energy and enthusiasm make a massive difference to all who encounter her! You are simply incredible!

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review for Queens Court Care Home, your feedback is very much appreciated. We're so pleased to hear about your experiences with the lifestyle team and the activities and events they organise, we'll ensure that your feedback is passed on to them.


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Review from A G (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Wouldn’t recommend this place to anyone, it was cold with the heating broken but nobody to fix it, the food was only occasionally good, activities for residents were minimal, and junior staff hardly interacted with residents apart from undertaking personal needs. Staff hygiene at meal times was poor
with staff serving food with long hair flowing. Staff didn’t take into account residents' needs with no thought given to their personal dignity or safety. Only one member of the staff in the residential area fulfilled her job with excellent care. Written complaints went to Management on two separate occasions, when talking to the manager she came across as defeated not giving a confident reply. The facilities are poor, the snack trolley that is seen in photos is locked away outside working hours. The residential area has a tired appearance and doesn’t live up to the photos that are shown.

Reply from Diana Moraru'Manole, Queens Court Care Home General Manager at Queens Court Care Home

At RCH, we value feedback, therefore your review is very important to us. Thank you for taking the time to share your views and we want to express our sadness that on this occasion the service you found here at Queens Court Care Home didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. Our company values are respect, caring and honesty, therefore our residents are our priority. We have reflected on your feedback, and taken the relevant lessons learnt to improve our service. Once again, thank you for your feedback, and I wish you all the best.


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Review from Christine M (Wife of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The majority of staff are very friendly and always on hand should I need their assistance with my husband. The activities are managed superbly by competent individuals who keep all residents happy and included in these sessions which are very popular. The rooms are always kept clean and the laundry
service is exceptional.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your review and comments, we've passed your feedback on to the team at the home.


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Review from J S (Niece of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle has been extremely well looked after. All the staff are helpful, kind and cheerful. We are kept well informed of our uncle's welfare. Our uncle is happy and safe at Queens Court.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

We'd like to thank you for your lovely comments about Queens Court Care Home and for taking the time to leave a review.


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Review from T G (Wife of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased to be able to have a room here for my husband when his vascular dementia became more than I could manage at home. The nursing staff are marvellous in coping with the residents. My husband needs help dressing and going to the toilet and undressing every day. The only thing that is
disappointing is that items keep disappearing from his room, personal items like gifts from family and a bedside clock, which were are recovered. I saw another resident wearing his new slippers which are marked clearly and eventually got these returned, but nothing else, which is disappointing.

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Review from Ann O (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Queens Court Care Home for the past year, and she is cared for perfectly. She is happy and comfortable and gets on well with all the staff - even though she's 96, she loves to have a bit of banter with both nurses and carers. The staff are all very friendly and helpful - the activities
and events manager is so bubbly and happy, which is wonderful for the residents and their relatives - she arranged for Mum to have a live streaming of my brother's funeral just recently and sat with her for the duration to make sure she was ok even singing the final hymn with her - without this, Mum would not have been able to be part of it as she would have wanted. The head of the nursing team upstairs is a real star and goes over and above to ensure that Mum is ok and happy. The admin staff are all so helpful and will go out of their way to assist. I am so grateful for all that they do, and so is my mum. I would not hesitate to recommend anyone moving into Queens Court.

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Review from Melanie G (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family celebrated my dad's 80th Birthday at Queens Court on Thursday 8th September. I can honestly say I couldn't have done it without all the help and support from the activities coordinator. She helped organise the entertainment, refreshments and the smooth running of the whole day. What an absolute
asset she is to Queens Court, the residents and of course the families and friends. Thank you so so much. Words alone cannot express how grateful we are to you. Can I also say, as the Queen passed away on the same day as Dad's 80th. May the Queen rest in peace and long live King Charles.

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Review from Christopher J (Grandson of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are both pleasant and accommodating, with smiles all-round. I have yet to hear a complaint from my grandma. Residents seem positive and comfortable - well catered/cared for. Covid policies have been adhered to on each o my visits. The events manager is a great people person and a joy to be around.
I feel safe and happy leaving my grandma in your care and am reassured with each visit.

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Review from Clare T (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Queens Court has been wonderful. The staff are kind and caring, and my mum is very happy to be here and has lots of fun and laughter and is really looked after to the highest standard. We are so lucky to have found Queens Court.

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Review from Gary L (Nephew of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words my gratitude for all of the staff that made the last few days of my auntie's life, as comfortable as possible. The care and love they projected in her final days was second to none. A massive thank you from myself and family.

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Review from Brenda E (Resident) assisted by family/friend published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and always treat me with care and dignity. The management are very helpful to my daughter and are always available and eager to help in any way they can. The receptionist is extremely nice and caring and goes out of her way to help my daughter. The entertainment lady is amazing,
always happy and runs lovely, fun events. She arranged the most wonderful party for me when I was 91. Also, the jubilee street party was such fun, with great entertainment, food, drink and decorations.

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Review from Alison E (Daughter of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. So friendly and caring. The food looks delicious and copious amounts of tea! The outside area is great for parties (jubilee) and the activities coordinator and other staff used it with amazing results. Well done to all!

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Review from Paul T (Nephew of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to praise and thank the Entertainment Manager, who was fantastic in setting up a party on a Sunday for us to celebrate our family member's birthday. She was really helpful both prior to and on the day and assisted with refreshments and a lovely cake. Excellent service and so much appreciated
in making it a memorable occasion for our family. Thanks again!

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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Queens Court Care Home is calculated as follows: ( (610 Excellents x 5) + (98 Goods x 4) + (49 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 797 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager

Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.


Diana

Diana Moraru – Manole

Job Title: Operations Director

Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Liza

Liza Street

Job Title: Activity Co-ordinator

Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.