Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.6 129 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

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Care Provided by Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Caprioara (Manager)
  • Admission Criteria
    • Private, NHS and LA funded residents
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500

  • *All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home.
  • (these prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Queens Court Care Home Reviews (129)

Total of 129, showing 81-100
9.6

Queens Court Care Home has a Review Score of 9.6 (9.568) out of 10, based on 58 reviews in the last 2 years. Over all time Queens Court Care Home has 129 reviews.

Overall Experience

  • 85
  • 30
  • 7
  • 3
  • 4

Date Published

129
19
29
58
71

Review from L T (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems a bit more settled now we can have regular visits. Very hard and frustrating during lockdown for Mum and myself. Hopefully, with summer approaching, Mum will be able to actually go outside and get a bit of vitamin D, which I am sure will make her more content. Possibly take her for a walk
in the wheelchair at some point.

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Review from David P (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have been extremely impressed with the professionalism, understanding, quality of care and flexibility of the entire team ever since our initial enquiry in September 2020 through to the writing of this review. Not only did they cope admirably with the rapid deterioration of my father's
health, they managed it against an extremely challenging Covid backdrop, demonstrating incredible kindness, sensitivity, 'a can do' attitude and a genuine willingness to make sure both clients and their families felt engaged and comfortable with regulatory changes at this difficult time.

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Review from M F (Niece of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after, good procedures due to the virus.
Lovely staff, well pleased with the care my aunt is getting.

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Review from V M (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Queens Court for 3 weeks, it went so smoothly because all the staff are so nice phoning me to tell me how she is. The manager has made this easy for me I've looked after mum for four and a half years so to have to put her here was frightening but I needn't have worried.

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Review from Jocelyn G (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and dad is happy and well. I cannot praise enough the attention given to my father and I am thankful that he has been placed in Queens Court.

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Review from Deborah T (Great-Niece of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great to see my great aunt looking so well. The staff are lovely. Very pleased with everything.

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Review from Amy H (Granddaughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just want to say what an amazing events manager the home has. We can't thank her enough for all the hard work she puts in. With what is going on right now with Covid-19 but also all year round. It's been very hard not being able to see our nana. But the events manager has gone out of her way to make
it possible for us. She really is a credit to the home.

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Review from Brenda H (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum is receiving is excellent, the nursing staff address all her needs promptly, and we can converse at any time. All the staff truly care for the residents well being, they are friendly and welcoming, and very helpful. My mum has settled in well, her room is lovely and bright and always
kept clean.
We were able to visit at any time we wished and stay for as long as we wanted. My mum has special dietary needs, and these are being catered for, even trying out different meals to find out her preferences. Since the lockdown we are no longer able to visit, we have been receiving Facetime calls from the entertainment staff, I can not thank her enough, she has been going above and beyond her duties.
We are very grateful to all the staff who care for my mum.

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Review from Peter H (Son-in-law of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident at Queens Court for almost 18 months and during that time she has received good care and attention from the nurses, carers and support staff. In particular, the activity staff have been highly attentive to ensure that she and other residents are kept entertained
and amused by organising tea parties, BBQ, singing afternoons, and visits from local schools and pet centres. During the lockdown, the home cannot accept visitors, so they have set up a number of methods for loved ones to keep in contact, this has involved FaceTime calls, Skype, phone calls and window visits, all of which helps us to share some time with her. Mother-in-law had a hip replacement during March, and the nurses and carers have been very helpful in getting her mobilised again with her frame, she has also been moved to another room nearer to the nurses station so she can more easily be monitored and chat to the staff which she really enjoys.

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Review from Carmel (Sister of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the last year of my brother was satisfactory. He was cared for in daily needs, but sometimes made to wait many hours to have a fresh nappy. As relatives, we witnessed this, wet bed and his distress. To our knowledge, 3 carers made him feel important. He began to shine when activity ladies involved
him in events, playing guitar and writing music. They spoke to him daily and encouraged him in joining in. For these ladies, I have much to be thankful for.

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Review from B N (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been shown such kindness and understanding by the staff of Queens Court. The environment is very friendly, and Mum looks forward to her visits. There is always something happening at Queens Court from reindeer at Christmas to shopping trips and parties. My heartfelt thanks for your kindness.

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Review from K G (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and caring.
Parking sometimes difficult - needs white lines.

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Review from H S (Nephew of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Queens Court Nursing Home, thank you all very much for taking such good care of my uncle and for your kindness. Thanks to all nurses, carers, cleaners, to those who do the laundry and the cooks. Thank you for the atmosphere where happiness is the key.

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Review from S P (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Queens Court Nursing Home for 18-months, up until her death in October 2019. She was 104! During her stay, she was quite happy and made friends with many of the staff. The activities staff were particularly good and worked extremely hard. She also enjoyed the visits from
the various animals.

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Review from K H (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, age 96, has been a resident for almost a year. Nursing staff and carers have all been efficient and welcoming. As a family, we have enjoyed several occasions with mum, including BBQ's, musical afternoons and visits of animals and local school children.
Activity staff organise visits for
lunch, shopping and local outings to provide stimulation and a feeling of belonging in the community.

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Review from Tania R (Daughter-in-law of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend the care given at Queens Court.
The staff are attentive and caring and professional. Both my mother and father-in-law were treated with respect and dignity to the very end.

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Review from Pamela D (Friend of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended this home for palliative care, we're so pleased we chose it.

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Review from Dawn S (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited the home for my mum, I was welcomed by the manager and staff with a good feeling. I was shown the room that my mother will be staying. Room a bit small for mum's needs but it is was a bright room and nicely decorated. Bed a bit worn but could be replaced in time. Food is very good,
so is the activities, my mum enjoys the bingo and the singing, ladies afternoon teas. It's a lovely home and my mother is very happy here. 9 months my mother has been here and am more pleased to see her so happy. Staff are very good. They work so hard to provide a service 24/7. The manager is very nice and understanding.

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Review from Alec B (Son-in-law of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following some falls, mum needed a greater level of care than carers popping in.
Of all the local homes we visited, Queens Court ticked all our boxes: Pleasant, accessible room, friendly welcoming staff, catering that panders to a demanding diabetic 90-year-old and an assurance that she is in safe
hands. We have not been disappointed.

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Review from J B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all friendly, welcoming and helpful. It is lovely to know Mum is being so well cared for.

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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for Queens Court Care Home is calculated as follows: ( (523 Excellents x 5) + (82 Goods x 4) + (35 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 680 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager

Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.


Diana

Diana Moraru – Manole

Job Title: Operations Director

Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Liza

Liza Street

Job Title: Activity Co-ordinator

Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.