Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.6 134 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

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Care Provided by Queens Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daniela Caprioara (Manager)
  • Admission Criteria
    • Private, NHS and LA funded residents
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Queens Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500

  • *All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home.
  • (these prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Queens Court Care Home Reviews (134)

Total of 134, showing 101-120
9.6

Queens Court Care Home has a Review Score of 9.6 (9.579) out of 10, based on 63 reviews in the last 2 years. Over all time Queens Court Care Home has 134 reviews.

Overall Experience

  • 88
  • 32
  • 7
  • 3
  • 4

Date Published

134
24
34
63
71

Review from Tania R (Daughter-in-law of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend the care given at Queens Court.
The staff are attentive and caring and professional. Both my mother and father-in-law were treated with respect and dignity to the very end.

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Review from Pamela D (Friend of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended this home for palliative care, we're so pleased we chose it.

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Review from Dawn S (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited the home for my mum, I was welcomed by the manager and staff with a good feeling. I was shown the room that my mother will be staying. Room a bit small for mum's needs but it is was a bright room and nicely decorated. Bed a bit worn but could be replaced in time. Food is very good,
so is the activities, my mum enjoys the bingo and the singing, ladies afternoon teas. It's a lovely home and my mother is very happy here. 9 months my mother has been here and am more pleased to see her so happy. Staff are very good. They work so hard to provide a service 24/7. The manager is very nice and understanding.

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Review from Alec B (Son-in-law of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following some falls, mum needed a greater level of care than carers popping in.
Of all the local homes we visited, Queens Court ticked all our boxes: Pleasant, accessible room, friendly welcoming staff, catering that panders to a demanding diabetic 90-year-old and an assurance that she is in safe
hands. We have not been disappointed.

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Review from J B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all friendly, welcoming and helpful. It is lovely to know Mum is being so well cared for.

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Review from Karen W (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 12 weeks of her life at Queens Court Nursing Home. The home has a dynamic and efficient manager who is very proactive in addressing any queries/problems that residents have. She has an open door policy and was always accessible to us. Whilst, on occasion the care staff could
have done with another member of staff on duty, the level of care that was provided by the team was outstanding and my mother said that when she had passed away I was to tell the staff that she had felt loved and very well cared for during her time there. My mother's dignity was protected and her wish to be tended only by female staff for personal care was respected at all times. The quality of food was excellent and the rooms were kept spotlessly clean by a dedicated cleaning team. The entertainment provided for residents was varied and my mum said that her best day at the home was when pygmy goats were brought in for residents to cuddle and feed. This is an outstanding home.

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Review from Peter O (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with a great attitude. Very sympathetic in the final days of my mother's life. I cannot speak highly enough of the management or staff.

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Review from Jade F (Friend of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I visited my partners Grandmother and I was really shocked at the standards at Queens Court now. Two of the residents had been waiting for the toilet since breakfast (a couple of hours).
The carers around kept shouting out that they were busy but not busy enough to have a sit-down and a chat. One of
the staff was so rude, it was completely shocking for her to behave like that in front of people’s families, it's worrying.
I can’t imagine how they would have been speaking and shouting at people if I wasn’t there. To be a carer you are supposed to be caring and this lady was put out by every request and couldn’t have rolled her eyes anymore. Really shocking and concerning.

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Review from Nicola B (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my mother moved to Queens Court for end of life care. The staff and managers were very friendly, supportive and respectful to my mum and my sister and I. I can't thank them enough for making the end of her life as good as it could have been. They were all so kind to us all at such a
difficult time.

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Review from Carol L (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was referred to a nursing home from the hospital. I was very cautious but chose Queens Court after a visit. To say I wasn't disappointed is an understatement. She was offered everything to meet her needs to make her as comfortable as possible. We, as a family, were treated as friends and were
encouraged to bring her dog in and her baby great-grandson, to make her feel at home. Her final days and hours were so peaceful, there were no traumatic moments and Mum passed with peace and dignity. What more could you ask for? All this in only 3 weeks.

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Review from Jo T (Daughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last six weeks of her life in Queens Court. She was very ill when she went into the home and she was always treated with dignity, respect and kindness by all the staff. The manager was excellent and always knew how Mum was whatever time I called. She also always had time for my sister
and me, however busy she was. My Mum said she was happy we'd chosen the home for her and so were we.

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Review from John I (Son of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was seriously ill and came to Queens Court for palliative care. I cannot fault the care and kindness that she received from all staff- from the manager through to the ward of staff. It was comforting to know that in her final days mum was well cared for and safe.

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Review from Mark O (Son of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mums stay in the nursing home was relatively short but in that time we found the management and staff were brilliant. The rooms were neat and tidy, the food was varied and tasty. Overall I have no complaints at all with Queens Court Nursing Home, my daughter and I have been back since my mums passing
to thank all the staff.

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Review from Poppy O (Granddaughter of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give my praises to this care home more than what I have. My grandma was so comfortable and welcomed into this lovely care home. The staff are amazing! Especially the manager. I cannot thank everyone enough for what they did for my grandma while she was seriously ill, and I also couldn't have
wished for a better place for her to have stayed and been at.

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Review from P G (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and attention good, improved catering and cleaning maintained to a good standard. Levels of staffing generally good and feeling of teamwork improving. Some members of staff work extra hard to provide support.

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Review from L H (Friend of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having lost a very dear friend who was in the nursing home for two weeks, I have nothing but praise for the staff and the care that was given to her.

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Review from R S (Husband of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Queens Court for 6 years and I have seen improvement in the standard of care within that time. I do feel that maybe more professional staff would help, further ensuring more carers to residents ratio.
Overall, I'm happy with the situation.

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Review from Karen H (Daughter of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say a big THANK YOU for the care shown to my father who is in nursing care at your home. I am unable to visit personally but have nothing but great feedback from the family who have visited. It has given me a great deal of ease at a difficult time. Your staff are extremely attentive
and should be commended on their professionalism.

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Review from H W (Friend of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit fortnightly and we always find the home clean and the staff friendly and helpful.

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Review from Anthony A (Friend of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the home is usually understaffed, the staff that are there cope very well. Other than that, the home is adequate.

Reply from Carmen Warner, Home Manager at Queens Court Care Home

I am sorry to read that you found your experience at Queens Court Nursing home whilst visiting your friend not a happy one. My team and I aim to provide a high quality of care for our residents where dignity and safety is at the forefront of our minds.
I am more than happy to meet with you to discuss your concerns and look forward to seeing you soon. Kind regards


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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Queens Court Care Home is calculated as follows: ( (569 Excellents x 5) + (91 Goods x 4) + (39 Satisfactorys x 3) + (18 Poors x 2) + (22 Very Poors x 1) ) ÷ 739 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager

Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.


Diana

Diana Moraru – Manole

Job Title: Operations Director

Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!


Liza

Liza Street

Job Title: Activity Co-ordinator

Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.