Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Rosedale Court has a Review Score of 9.9 (9.886) out of 10, based on 19 reviews in the last 2 years. Over all time Rosedale Court has 95 reviews.
Review from Janet C (Niece of Resident) published on 31 January 2025
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K H (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card •
Report
Reply from Marina Hudsepth, Manager at Rosedale Court
Thank you so much for your review, we love looking after Dad he is a pleasure to take care of, I will let all the staff know of your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne S (Daughter of Resident) published on 4 November 2024
Submitted via Website •
Report
Reply from Marina Hudsepth, Manager at Rosedale Court
Thank you so much for your kind words, I will pass this over to the staff on duty! Dad is a pleasure to take care of and we love looking after him.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K R (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Thank you so much for this review, I will be sure to pass your kind words over to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Thank you for your kind words and feedback. I will be sure to pass this on to the care staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Daughter of Resident) published on 27 May 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Niece of Resident) published on 11 March 2024
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your kind comments. We will always endeavour to provide good palliative care for our residents and support our relatives wherever they may need it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin T (Son of Resident) published on 29 February 2024
Submitted via Postal Card •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your kind comments. We will always endeavour to go above and beyond to meet the needs of our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John H (Husband of Resident) published on 26 January 2024
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your comments, our nursing staff will always endeavour to give good nursing care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patti B (Daughter-in-law of Resident) published on 27 December 2023
Submitted via Postal Card •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your comments. We like to get to know our residents enabling us to personalise and person centre their care needs so we can provide the best care and interaction possible. Everyone should be included, in all aspects of our home, even if they are a young 102.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Wife of Resident) published on 13 December 2023
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your kind comments. We will always strive to give our best in all aspects of care and provide a warm, friendly atmosphere for our residents to call home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kaarun S (Daughter of Resident) published on 6 December 2023
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your kind words. Mum was a delight to care for, is missed and is always in our thoughts.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann W (Sister of Resident) published on 30 November 2023
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your comments. We were happy to hear that your loved one has settled in well. Afterall, this is their home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Niece of Resident) published on 30 November 2023
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your feedback. Moving into this type of environment can be daunting for anyone, therefore, here at Rosedale, we will always endeavour to be the best at what we do and I am happy to hear that your worries were alleviated prior to your loved on arriving.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jason H (Son of Resident) published on 30 November 2023
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Good morning, many thanks for your comments, our staff always endeavour to provide person-centred care for all of our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra S (Daughter of Resident) published on 27 November 2023
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your kind words, we will always strive to give care and attention to our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn W (Sister of Resident) published on 17 October 2023
Submitted via Website •
Report
Reply from Gordon Charlton, Manager at Rosedale Court
Many thanks for your review and kind words. Your loved one is a pleasure to care for and brings a smile to many.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glen G (Son of Resident) published on 11 May 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah H (Daughter-in-law of Resident) published on 19 March 2023
Submitted via Website •
Report
Reply from Claire Mayo, Deputy Manager at Rosedale Court
Hi Sarah, thank you so much for your kind words. It was a pleasure to care for your father-in-law during his time here. We’re very proud of our whole team at Rosedale Court and will be sure to pass your comments on. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L A (Son of Resident) published on 23 January 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.886) out of 10 for Rosedale Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Rosedale Court is calculated as follows: ( (203 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 219 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rosedale Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Oct 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2022
For me, the happiness and well-being of the residents are always at the forefront of everything I do. Seeing them smile and live a fulfilled life brings me immense joy. Over the past two years with Runwood, I’ve had the privilege of progressing into the role of Home Manager. With many years of experience in care, I previously spent 10 years in the fitness industry, focusing on rehabilitation and promoting the ethos "Movement is Key." Outside of work, I enjoy spending quality time with my family and love to read in my spare time.
Job Title: Care Team Leader
Joined: 2021
My name is Amie, and I am currently a Care Team Leader at Rosedale Court, where I’ve been for 3 months. Prior to this, I spent 2.5 years at Silvanna Court, gaining valuable experience and building strong relationships with the residents. I love spending time with the residents and getting to know the little details that make each of them unique.
I began my career as a carer and have worked my way up to a Care Team Leader. I’ve also completed my Level 3 NVQ with Runwood and have participated in various third-party training courses with companies such as Prosper.
In my personal life, I have a dream of visiting Jamaica, and I am an avid reader.
Job Title: Lifestyle Coordinator
Joined: 2021
I’m Pauline, and I have had the privilege of working with Runwood for the past three years. Initially starting in a care role, I now serve as the Lifestyle Coordinator. My work is deeply rewarding, and I love spending quality time with the residents, ensuring they have a fulfilling and enjoyable experience every day.
I hold a Level 2 NVQ and have been in the care sector for many years, with my first experience over 40 years ago. Outside of work, I have a passion for tennis and enjoy staying active.
Job Title: Care Assistant
Joined: 2023
Hi, I’m Wendy, a Care Assistant with one year of experience. I love working as part of a team to provide the best possible care for our residents. As a Dementia Champion, I’m passionate about bringing new ideas to the team to enhance the support we offer.
I’m currently working towards my Level 3 NVQ, continuing to grow my skills and knowledge in care.
Outside of work, I’ve taken up skiing lessons, which I thoroughly enjoy as a fun and exciting challenge. I also love building LEGO in my free time, finding it both relaxing and rewarding. I’m committed to making a positive difference every day and continuously improving the care we provide.
Job Title: Home Administrator
Joined: 2004
Hi, I’m Lesley, a Finance Administrator with over 20 years of experience. I’m passionate about making a difference in the lives of those in our care, offering support and assistance wherever I can. The ethos of Runwood Homes, where everyone feels like part of the family, is something I deeply value and is evident from the leadership down.
Over the years, I’ve had the privilege of working in various roles, including as a registered manager. During this time, all the homes I managed were awarded an overall “Good” rating by CQC, which remains one of my proudest achievements.
For me, the greatest reward is seeing a resident happy, knowing that you’ve contributed to their sense of inclusion, independence, and worth. It’s also about having a team that works together harmoniously to achieve this, ensuring we provide the best care possible.
I have a dry, quirky sense of humour that sometimes gets me into a little trouble, and I’m known for my vivacious personality. My family is incredibly important to me, and I love spending time with my grandchildren. In my spare time, I enjoy reading and get a lot of enjoyment from people-watching!