Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Rosedale Court has a Review Score of 9.9 (9.880) out of 10, based on 18 reviews in the last 2 years. Over all time Rosedale Court has 95 reviews.
Review from John R (Husband of Resident) published on 27 July 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Head Office, Head Office at Rosedale Court
The well-being and dignity of our residents are at the centre of everything we do, and we are disappointed to hear about your experience. If you would like to discuss this further, please do not hesitate to contact us at Head Office by calling: 0808 258 3820 or emailing info@runwoodhomes.co.uk
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Review from L S (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Adesoye Makinde, Home Manager at Rosedale Court
Hello, we really appreciate your review. All our team are really happy to read your comments and scores, thanks again for the wonderful review.
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Review from K G (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Adesoye Makinde, Home Manager at Rosedale Court
Hello, thanks for your review. We are glad to hear how pleased you are with the care of our team and the cleanliness of the home. Thanks for your insightful words.
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Review from Ann P (Daughter of Resident) published on 14 February 2022
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Adesoye Makinde, Home Manager at Rosedale Court
Your review is much appreciated. We understand the pandemic has brought on tough circumstances, and we are grateful you remain satisfied with your mother's care. Our staff are always attentive at keeping the environment of our residents to the best possible standards, and your feedback is much appreciated.
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Review from Jessica L (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Home Manager at Rosedale Court
We are proud of our responsiveness in engaging with your mother and other residents, and we are appreciative of your comments as it helps us enhance our services. Thank you for your review.
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Review from L D (Daughter of Resident) published on 15 December 2021
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Home Manager at Rosedale Court
Thank you for your review. We are glad to hear you are satisfied with your mother's care, and we love to have our residents engaged in our activities. Thank you again for your feedback.
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Review from Carol B (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Home Manager at Rosedale Court
The safety and security of our residents are the number one priority, and we are happy that you are satisfied with your mother's care. Thank you for the review.
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Review from Blanche K (Son of Resident) published on 15 December 2021
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Home Manager at Rosedale Court
We are grateful that you are happy with your parent's care. Thank you for the review.
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Review from Nechelle F (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ade Makinde, Home Manager at Rosedale Court
We are grateful to hear how happy you are about your father's care. Thank you for your review, your feedback is essential in informing us how we can enhance our residents' wellbeing. Thank you again for the positive comments.
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Review from Lynn O (Son of Resident) published on 14 December 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ade Makinde, Home Manager at Rosedale Court
It is great to hear that you are satisfied with your mother's care. Thank you for your comments, they are very helpful in illustrating how we can enhance our services. Thank you again for the review.
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Review from Diane P (Niece of Resident) published on 22 September 2021
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Overall Experience
5.0 out of 5
Reply from Adesoye Makinde, Home Manager at Rosedale Court
Thank you kindly for the review. We understand the challenges brought on by the pandemic, and we are so grateful that you remain satisfied with your aunt's care. Thanks so much for your positive feedback.
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Review from Diane M (Daughter of Resident) published on 27 May 2021
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4.0 out of 5
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Review from M M (Daughter of Resident) published on 18 May 2021
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5.0 out of 5
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Review from Richard B (Son of Resident) published on 14 May 2021
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4.0 out of 5
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Review from S S (Daughter of Resident) published on 14 May 2021
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3.0 out of 5
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Review from D T (Son of Resident) published on 13 May 2021
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5.0 out of 5
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Review from Michelle W (Daughter of Resident) published on 17 March 2021
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5.0 out of 5
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Review from Anita C (Daughter of Resident) published on 7 December 2020
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5.0 out of 5
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Review from Maureen W (Wife of Resident) published on 27 November 2020
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5.0 out of 5
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Review from Len Y (Son of Resident) published on 26 November 2020
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5.0 out of 5
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The Review Score of 9.9 (9.880) out of 10 for Rosedale Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Rosedale Court is calculated as follows: ( (193 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 209 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rosedale Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Oct 2023
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Job Title: Home Manager
Joined: 2022
For me, the happiness and well-being of the residents are always at the forefront of everything I do. Seeing them smile and live a fulfilled life brings me immense joy. Over the past two years with Runwood, I’ve had the privilege of progressing into the role of Home Manager. With many years of experience in care, I previously spent 10 years in the fitness industry, focusing on rehabilitation and promoting the ethos "Movement is Key." Outside of work, I enjoy spending quality time with my family and love to read in my spare time.
Job Title: Care Team Leader
Joined: 2021
My name is Amie, and I am currently a Care Team Leader at Rosedale Court, where I’ve been for 3 months. Prior to this, I spent 2.5 years at Silvanna Court, gaining valuable experience and building strong relationships with the residents. I love spending time with the residents and getting to know the little details that make each of them unique.
I began my career as a carer and have worked my way up to a Care Team Leader. I’ve also completed my Level 3 NVQ with Runwood and have participated in various third-party training courses with companies such as Prosper.
In my personal life, I have a dream of visiting Jamaica, and I am an avid reader.
Job Title: Lifestyle Coordinator
Joined: 2021
I’m Pauline, and I have had the privilege of working with Runwood for the past three years. Initially starting in a care role, I now serve as the Lifestyle Coordinator. My work is deeply rewarding, and I love spending quality time with the residents, ensuring they have a fulfilling and enjoyable experience every day.
I hold a Level 2 NVQ and have been in the care sector for many years, with my first experience over 40 years ago. Outside of work, I have a passion for tennis and enjoy staying active.
Job Title: Care Assistant
Joined: 2023
Hi, I’m Wendy, a Care Assistant with one year of experience. I love working as part of a team to provide the best possible care for our residents. As a Dementia Champion, I’m passionate about bringing new ideas to the team to enhance the support we offer.
I’m currently working towards my Level 3 NVQ, continuing to grow my skills and knowledge in care.
Outside of work, I’ve taken up skiing lessons, which I thoroughly enjoy as a fun and exciting challenge. I also love building LEGO in my free time, finding it both relaxing and rewarding. I’m committed to making a positive difference every day and continuously improving the care we provide.
Job Title: Home Administrator
Joined: 2004
Hi, I’m Lesley, a Finance Administrator with over 20 years of experience. I’m passionate about making a difference in the lives of those in our care, offering support and assistance wherever I can. The ethos of Runwood Homes, where everyone feels like part of the family, is something I deeply value and is evident from the leadership down.
Over the years, I’ve had the privilege of working in various roles, including as a registered manager. During this time, all the homes I managed were awarded an overall “Good” rating by CQC, which remains one of my proudest achievements.
For me, the greatest reward is seeing a resident happy, knowing that you’ve contributed to their sense of inclusion, independence, and worth. It’s also about having a team that works together harmoniously to achieve this, ensuring we provide the best care possible.
I have a dry, quirky sense of humour that sometimes gets me into a little trouble, and I’m known for my vivacious personality. My family is incredibly important to me, and I love spending time with my grandchildren. In my spare time, I enjoy reading and get a lot of enjoyment from people-watching!
