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Seven Rivers has a Review Score of 7.9 (7.922) out of 10, based on 1 reviews in the last 2 years. Over all time Seven Rivers has 2 reviews.
Review from Rita S (Sister of Resident) published on 14 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Liam Dunn, Referrals Lead at Seven Rivers
Dear Rita. Thank you very much for the kind words about Seven Rivers and for taking the time to let us know your thoughts. Our dedicated and professional staff team work very hard to achieve the level of care you have so graciously commended and we have forwarded your compliments to them. Kindest regards.
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Review from John F (Son of Resident) published on 18 June 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
The staff here are marvellous, I have had more contact/feedback in a week than all of the eight weeks in the hospital, the staff are genuinely interested in developments
My Mum has shown progress already as the environment is so much better, the pace is slower than hospital and more centred on her individual needs and obstacles.
The staff are friendly and always introduce themselves, you feel part of it all. Out of admiration and gratitude, they are truly a great team and after several weeks of hospital visiting this is a very satisfying change, which gives me hope and a little more daily confidence to get on with what I have to do.
The grounds are picturesque and wheelchair friendly so it will be good to get Mum out of bed and into the grounds for a tour.
Well done to the Seven Rivers Team, you ARE appreciated.
Many thanks.
Reply from Fiona Ferguson, Referrals Manager at Seven Rivers
Hi John. Thank you for taking the time to review our service, we really value your feedback. The team work hard to ensure that everyone has the highest standard of support and we take pride in ensuring that all relatives are welcomed and valued at our service. Thanks again John, your feedback means a lot to us all.
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The Review Score of 7.9 (7.922) out of 10 for Seven Rivers is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Seven Rivers is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.172 Points relating to the number of positive Reviews for Seven Rivers is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 1 Positive Reviews ÷ 5.8 = 0.172
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Nov 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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