Seven Arches

Lea Rigg, Cornsland, Brentwood CM14 4JN
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9.8 67 Reviews
  • Seven Arches, Brentwood
Seven Arches, located in Cornsland in Brentwood, is a purpose-built 30 bedroom care home offering quality residential and nursing care.

The experienced and compassionate team of care professionals are able to deliver care for a wide range of needs including dementia, old age and physical disabilities. Care is always personalised, with bespoke care plans designed around each resident's individual needs and requirements.

The home is well presented, with homely spaces for residents to socialise and relax, including living and dining areas. There is also a lift in the home making it accessible for all residents, and a great garden space to enjoy in the warmer months.

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Care Provided by Seven Arches

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Neetha Varghese (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Seven Arches

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact Seven Arches to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available onsite


Seven Arches Reviews (67)

Total of 67, showing 21-40
9.8

Seven Arches has a Review Score of 9.8 (9.815) out of 10, based on 14 reviews in the last 2 years. Over all time Seven Arches has 67 reviews.

Overall Experience

  • 49
  • 14
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  • 0

Date Published

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Review from Kirsty B (Granddaughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the Seven Arches staff enough for the care they have given my nan. She's been with you guys for a couple of years now and is very comfortable. The care has been wonderful, and the building is clean and tidy. Thank you for everything you've done.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your kind review of Seven Arches Nursing Home. We are glad to hear that your Nan is being taken care of well at the home. If there is anything that we can do to make her stay more comfortable, please do let us know.


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Review from N C (Friend of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a dear friend residing at Arches Nursing home. When I visited, I was pleasantly surprised at how clean it was everywhere. I was greeted at the door by one of the staff, who made me feel very welcome; there was an instant family feel as soon as I stepped foot in the door. My friend looked beautiful
and clean, and it was clear to see that she is being very well cared for. The staff were all really friendly, and all the residents in the lounge engaged happily with them all, which was great to see. My friend is so happy at this home.
Thank you all for your love, care and dedication.

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Review from Marion R (Wife of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my husband to Seven Arches from a local care home as I was extremely unhappy with the standard of care there. Since the move, he has thrived. He is clean, out of bed daily, smiles and tried to put words together - something he has not done for over a year. The staff are welcoming, and the manager
is always visible around the home.
I am so very happy he is out of his previous home.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your kind review of Seven Arches Nursing Home. We are so glad to hear that you have had such a positive experience with the standard of care within our home. We are so pleased to hear your husband has had a positive experience too, and we are very happy to know that he continues to thrive with the care and support he receives. Your feedback will be passed on to the staff at the home. If there is anything we can do to continue supporting your husband, please do let us know.


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Review from C M (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are exceptionally caring. Staff retention seems good, which I think helps as they seem to understand the needs of individual residents and anticipate their needs in an individual manner. The manager has a hands-on approach and is always available. She always goes to chat with the residents/relatives/staff.
The entertainment lady is a wonderful addition to the team.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your kind review of Seven Arches Nursing Home. We will make sure to pass on your positive feedback to our staff.


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Review from Lynda N (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving, my mum has been treated with such care and love; it's been heart-warming. Everyone is so committed and attentive; it gives me so much confidence that the best care is being given to my mum. What is so wonderful is how my mum's dignity is maintained at all times. Although I know that
she is bedridden for so much of the day, she is always dressed, clean, and so wonderfully comfortable; it is a pleasure to see. I thank the team, who are so friendly and welcoming.

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Review from P C (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be very friendly, courteous and caring. Mum was very well looked after in her 8-month stay. In-house communications could be better; sometimes, it seemed that not all information was being shared with all relevant staff. Other than that, recommended!

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Review from Jonathan C (Son of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was admitted in January 2022. We were immediately aware of the pleasant ambience and the courtesy of management and staff. Mother had a lovely room and was a happy and active resident until her dementia overcame her capabilities. Day and night nursing and care staff behaved with compassion and
professionalism to the end. Any criticism would seem childish, and other than occasional glitches in communication, our overall impression was of caring excellence.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your kind review. We are so glad that your mother received a high standard of care with compassion and professionalism. Your feedback will be given to the team at Seven Arches, who will be very pleased to know that your mother was happy during the time she was at the home.


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Review from Alison S (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Seven Arches Nursing home for the past three years following a major stroke. My mum has very limited communication, and all the staff are absolutely brilliant; they all give Mum the love and respect that they would give to their own family members. Mum is always spotlessly
clean, and the staff always go the extra mile like painting her nails and doing her hair.
Sadly, back in December 2021, my father was on end-of-life care in the local hospital, and the management and staff at Seven Arches went above and beyond to get my father to the nursing home so that my parents could spend this precious time together. This was done with dignity and love and meant so much to my mum that she was able to be by my father's side.
The additional activities that the home does for all the residents are amazing; the staff do this out of love and not because they have to.
I have peace of mind knowing that Mum is cared for, but most importantly, the staff show her love.

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Review from Jane P (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident from November 2020 to July 2022.
Despite arriving during lockdown with a challenging condition, the home and staff cared for her very well. She was treated like family.
The nurses and staff always did their absolute best for our mum, and she was looked after well.
We were often
invited to activity and social fundraising days, which were excellent, and we always felt part of the care home extended family.
The nursing care is excellent.
On the night my mum died, the home couldn't have done more to support our family, and we will be forever grateful to them.

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Review from L B (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative was looked after well in this care home. The staff were all very friendly and approachable at all times.
During the pandemic, procedures were adhered to strictly to ensure the safety and protection of residents.
Activities and events were planned and managed well. Welcoming family members
to attend. They were great fun, and I am very grateful for some of the memories we have.
The night staff were exceptional in my relative's last hours. Kind, caring and compassionate, which made our difficult experience that little bit easier.

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Review from D E (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken to Seven Arches Nursing Home two years ago. We found the staff extremely caring and very careful when Mum had episodes of illness.
There was a personal touch I felt that was given, and some staff members made a point of spending time getting to know Mum.
Some of the time during our stay
there were Covid rules in place, so we were unable to visit, but the manager made arrangements that we could see Mum through a doorway, which was considerate and appreciated.
There is a particular staff member who stands out for me, and that is the lady who arranges activities and fundraising events and through this, gave us all some very special memories with Mum.
During Mum's final hours - we were treated with such kindness and consideration - the staff members made those final hours more bearable, and they went above and beyond any expectations.
My overall experience of this nursing home is a positive one.

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Review from Lee R (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father spent his last 2 weeks of life here and I regret my choice for the condition he had and the time he had left. The staff were friendly enough but some lacked the understanding and experience for his type of care and communication was very poor, which made it quite stressful for myself and him.
And I didn't make it in time for his final moments as I didn't get the call I requested soon enough.

Reply from Neetha Varghese, Registered Manager at Seven Arches

Dear Lee

Firstly, our condolences on the loss of your father.

All of our staff are regularly trained in end-of-life care and do have the necessary competencies to look after residents who are approaching or currently receiving end-of-life care.

The care team at Seven Arches strive to ensure that every resident has a comfortable and calming environment as well as providing a high level of person-centred care at the Home. We are sorry that you feel that this objective has not been met in this instance.

The report from the Nurse who was on duty on the night of your father’s passing has confirmed that you were provided with an update by telephone. I also understand that you were invited to come to the Home to spend time with your father, which you declined.


Should you wish to discuss this any further, please do contact me directly.


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Review from L T (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mum’s 7-year stay, I have been pleased with the quality of care she has received.
I am always kept well informed of any concerns or treatment she needs, and the staff
seem to genuinely care about her well-being.

Reply from Fatemah Bhanji, Business Development Executive at Seven Arches

Thank you for your kind review. We are so glad that your mum is enjoying her time at Seven Arches and that you are pleased with the quality of care that she is receiving. It is a pleasure to have your mum in our home and an honour for our team to care for her. I will be sure to pass your kind words onto the team.
If there is anything else that we can do to make your mum's stay with Seven Arches more comfortable, please do not hesitate to contact a member of the team to let them know.


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Review from C W (Niece of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident of Seven Arches for 7-years and has received very good care throughout. Any medical issues she has experienced have been investigated quickly and efficiently. During this time, the staff have been unfailingly kind and caring towards her. During the difficult Covid months,
they have shown great dedication and professionalism. Thank you.

Reply from Neeta Varghese, Manager at Seven Arches

Thank you for those wonderful and kind words. We are delighted to hear that you are happy with the care provided to your aunt.
Regards - Seven Arches team.


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Review from Sue W (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Seven Arches in June 2019 having been given 3-months to live. It is a small home on lovely grounds, and although an older building, I felt it was a more friendly and personal environment for her to end her days. However, here she is more than 2-years later, at 91, still with us in the body
if not mind, so that in itself says a lot for the care given here. Looking after a dementia patient takes a lot of patience, and I cannot thank enough all those involved with Mum. In particular, a special thank you to the activities coordinator who goes above and beyond her job and also tirelessly fundraises to provide activities and outings for the residents. Mum is always clean, tidy, has her hair done, nails painted and is treated with dignity and respect. Communication is good with phone call updates from the nurses. Covid has been a difficult time, but, thankfully, the manager has been as accommodating as possible to ensure visits continued in some way. I have no regrets about having placed Mum here.

Reply from Neeta Varghese, Manager at Seven Arches

Many thanks for taking the time to leave us a review. Seven Arches team very much appreciates your comments and equally feel honoured to have been given the opportunity to look after/care for your mother and know the family as well. Your kind words will bring much joy to our hard-working staff.
All the best wishes - Seven Arches team.


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Review from Jon S (Son of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after my mother very well.The care and attention to her I have been very happy with.
Always seems to be plenty of staff and always have a smile on their faces.
I am able to see my mum when I ask.
Keeps me informed if she has any issues.

Reply from Neeta Varghese, Manager at Seven Arches

Thank you so much for your kind words; really appreciate you taking the time out to give us a review. We are happy and delighted that you found Seven Arches home and staff friendly and caring.
Kind Regards - Seven Arches team.


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Review from L W (Daughter of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very poorly when she moved into Seven Arches, but as the staff looked after her, she began to find a new interest in life and is now restored to a much happier state. Staff have a wonderful attitude to caring for the residents. The building is tired in places, but everywhere is clean. The residents
and their clothes are beautifully clean, creating a lovely atmosphere in the home.

Reply from Neeta Varghese, Manager at Seven Arches

Thank you for the review, we are glad that your mum has settled in well at Seven Arches. We will ensure Mum will continue to be happy here at Seven Arches.
Regards.
Sevenarches team.


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Review from R D (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor care is given. Some very inexperienced care staff. Where there had been a lot of experienced long-standing staff, they had all left and been replaced by young staff who seemed to have little idea of my mother’s condition and needs. Records are inadequate and care plans are not accurate. Some nursing
staff are not proactive enough and lacking in confidence. Room cleanliness has deteriorated and I had to ask for the room to be cleaned after it was left dirty for ten days. The care home has noticeably deteriorated in the last eighteen months but particularly in the last year - COVID can be no excuse for this. There are a few lovely staff but the new staff is not nearly so engaged with the residents.

Reply from Shan Visram, Company Secretary at Seven Arches

Thank you for your review in which you have raised some concerns.
Firstly, our condolences to you and the family on the passing away of your mother. All new staff have been fully vetted to ensure they are able to give the highest level of person-centred care to our residents. Staff are continually trained to ensure they are kept abreast of the latest regulations and requirements. We have implemented an electronic care planning system since the beginning of 2020, which has led to improved and more detailed record keeping. Care plans are audited on a regular basis, both internally by the Nurses and by external auditors who monitor the Care Home, any discrepancies are immediately reviewed. Through a stringent auditing tool, we ensure that the Care Home is kept to the highest cleanliness standards. There is a daily cleaning schedule in place at the Home and we have also reviewed the data to identify any significant periods of time with regards to your mum’s room not being cleaned.


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Review from Duncan P (Son of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Further to my mother being transferred to Seven Arches when she needed nursing care due to her vascular dementia condition, she now seems to be more settled and happier, and this is due to the care and attention that she is receiving from the hard-working staff who are doing an excellent job of giving
residents a quality of life.
I would not hesitate to recommend this nursing home to others.

Reply from Neeta Varghese, Manager at Seven Arches

Thank you for your review. We are delighted you find Seven Arches a suitable and caring home for your Mum.
Once again, thank you from Sevenarches Team


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Review from Theresa R (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seven Arches care home has always welcomed visits from relatives (Covid restrictions allowing). This is very reassuring. For instance, when there have been any concerns regarding my mother's health, I have been contacted immediately, and for instances, where I may have had any concern about my mother,
I have been able to discuss this immediately with a member of staff. There is a spirit of openness within the home, which is very reassuring.
I have been impressed with the way the home has applied the Covid restrictions whilst maintaining contact with us relatives, ensuring even in the worst times, we were able to speak to my mother on the telephone. Staff went to great efforts to maintain contact between relatives and users.
There seems to be a personal interest by staff in every aspect of my mothers care needs.

Reply from Neeta Varghese, Manager at Seven Arches

Thank you for your review. We are very happy and delighted that you feel confident in our care and treatment of your mum.
Take care from Sevenarches Team.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Seven Arches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Seven Arches is calculated as follows: ( (134 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 162 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Seven Arches is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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