Tall Trees

Oaks Place, Mile End Road, Colchester CO4 5XR
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9.7 62 Reviews
  • Tall Trees, Colchester
The skilled team at Tall Trees care home provides high-quality respite, nursing and dementia care, as well as compassionate end of life care.

Located in the centre of Colchester, Essex, this comfortable, purpose-built home is conveniently situated for travel and local amenities. Residents and visitors are able to enjoy many local attractions as part of the home's exciting activities programme.

At the heart of the care Tall Trees provides is a deep understanding of the individual, so they get to know each resident well to plan activities and experiences that enable them to live a fulfilling life. All colleagues have received advanced dementia training, which enables them to experience first-hand what it may be like to live with dementia.

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Care Provided by Tall Trees

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alice Banda (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Tall Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,674
    • Self-Funded Residential Dementia Care from £1,764
    • Self-Funded Nursing Care from £1,914
    • Self-Funded Nursing Dementia Care from £2,004
    • RESPITE Self-Funded Residential Care from £1,884
    • RESPITE Self-Funded Residential Dementia Care from £1,974
    • RESPITE Self-Funded Nursing Care from £2,124
    • RESPITE Self-Funded Nursing Dementia Care from £2,214

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tall Trees Reviews (62)

Total of 62, showing 1-20
9.7

Tall Trees has a Review Score of 9.7 (9.674) out of 10, based on 27 reviews in the last 2 years. Over all time Tall Trees has 62 reviews.

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Review from Paul B (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad who is 93, has been a resident at Tall Trees for nearly two and a half years.
We are very pleased with the level of care he receives. The facilities and the food are all excellent but the best aspect is the quality of the staff. Without exception they all know my dad acknowledge him whenever
they see him and many make the time to speak to him on a regular basis.


I take dad out for lunch once a week but he is always pleased to return to the place he calls home.


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Review from J M (Husband of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very polite and very helpful, Im very happy with the care my wife recieves all the staff have a good understanding of my wife's needs and comfort her and reassure her when im not with there. The food is very good and I enjoy dinning with my wife when I am visiting I always feel very
welcomed the service is restaurant quality. There is regular hairdresser and chirody visits in the home.The home offers regular events and im looking forward to my valentines brunch with my wife.

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Review from Joy T (Wife of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is at Tall Trees. He has complex needs. They help with all his needs. He's well looked after. All carers are so helpful and kind. I visit every other day. He has settled down here at Tall Trees, they understand.

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Review from Richard M (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bringing my mum to Tall Trees was the best decision we made, from the minute we were welcomed by the home manager and another staff member we were reassured that she would be looked after with genuine care. We were not disappointed! All staff, however busy, gave Mum the care and attention she needed.
I also saw how they spoke to me and gave comfort to other residents too, with patience. Mum went through an end-of-life period that was very hard for all. The staff were professional and understanding, they were determined to minimise Mum's (and my) discomfort and pain. I cannot fault the staff and management.

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Review from Annie J (Daughter-in-law of Resident) published on 23 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with all the care from the manager and all the nurses and all the carers that are doing a brilliant job for our family member. They all keep us up to date and put their heart into the job. We would like to thank them for all the hard work they are doing.

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Review from S R (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the way Tall Trees are taking care of my mum. My mum has Alzheimer's and had aggressive outbursts when she first arrived, however the staff were fantastic with her and helped her to settle into her new home with patience and understanding. The staff are all very caring and conscientious
and are extremely welcoming to families. We are always greeted in a friendly manner by all staff members. We are kept up to date with regular meetings and the staff are always available to answer any questions. The care home is always clean and tidy, which cannot be an easy task. The meals are varied and the quality and choice are always very good. There's a full daily activity programme for those residents who would like to participate. Overall, our experience has shown Tall Trees staff are dedicated and compassionate throughout the home. I would therefore recommend Tall Trees Care Home to anybody who is looking for a care home for a loved one.

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Review from R P (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care provided by Tall Trees for my mother who has Alzheimer's and is active and takes an interest in what is going on. In particular, the range of exercise activities, music, craft work, outings and general entertainment is very good and the staff promote the participation
of residents. The staff followed up my suggestions for particular activities based on her personal interests, arranged a lovely birthday tea for when we visited and even took her to a 'cat cafe' in the minibus as she had been reminiscing about the pet cats she had as a girl.

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Review from Brenda K (Wife of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Tall Trees for almost 2 years and I have witnessed him receiving excellent care during this period. His behaviour at times can be challenging but the whole team handle him in a professional and caring manner. The staff at Tall Trees create a safe and happy environment
for all the residents.Where it is possible everyone will do their utmost to fulfil any requests for example decorating the bedrooms, meal requests, trips out, activities, all of which have been honoured to my husband. Thank you to the whole team at Tall Trees.

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Review from Lesley G (Friend of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has now been at Tall Trees for nearly two years. This is my second review and I stand by all the comments made before in that the care and kindness is exemplary.
Only staff with fitting qualifications and attitudes are chosen and I have the highest respect for them. They care for the residents
varying ailments but at the same time work to make Tall Trees feel like a home, Every day there are activities and regularly outings in the mini-bus, The friendship of the chefs and the gardener and the caretaker, all add to the family atmosphere. They all know the names of the residents and chat happily to them when they meet.
I have learnt that the care goes beyond that of the residents. It spreads to the families of the residents, offering them support at what is often such a sad and difficult time in their lives and the manager always has time to talk to us and help should we need her advice or support.
My sincere thanks to the team for looking after our friend so well.

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Review from Claire W (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives the best of care at Tall Trees. It is very well run and staff are hardworking, conscientious and fully committed to their work.
The food is good and well thought out and the premises are very clean.

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Review from J D (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Tall Trees was my first experience and interaction with the care system, and although there were several difficulties along the way I feel that the manager and staff were trying to meet the needs of my dad's dementia and challenging behaviour.
Don't expect miracles immediately - it takes time for staff
to get to know how will be the best way to care for each individual's needs, and likewise, it takes time for the resident to build their trust around their new environment and 'care home family', which we always found to have a calm, warm and homely atmosphere.

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Review from M L (Wife of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind caring and patient and are concerned for the relatives. My husband's room looks out onto the garden which he enjoys. He can sit outside in the garden as there are a number of seats. The choice of meals is excellent and there is a light airy dining area and lounge. The staff are
very concerned that my husband should not fall as he tried to get himself up but they are there to assist him. As a family, we are pleased and relieved about the very good overall care he is receiving.

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Review from F B (Relative of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my relative and was so pleased to discover a united team happy helpful and professional. Food/drink was varied. The cleanliness was excellent. The garden was an excellent bonus. But the overriding compassion of the staff was outstanding from the cleaners to the management - I cannot express
how much this means as I live a distance away - so knowing she was in safe hands was of great importance. Thank you!

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Review from Donna L (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If I have to talk to anyone about my mother's care, I have gone to the manager and she gets on to it right away and she will get it sorted as she has been the same with me. I don't think she could do any more than she is doing, she is a lovely manager and always has a talk with me and pops in to see
Mum in the mornings. It's a lot of money, but I know my mum is looked after.

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Review from Andrew K (Friend of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my neighbour today and the change in him was fantastic in the very short period of time that he has been in Tall Trees.
He talked for 20 minutes about various subjects i.e. family/football/TV/and the village.
This is the very first time he has spoken to me since early December!
Well done
to you all! And thank you.

Reply from Holly Cole, Reviews Team at Tall Trees

Hi, thank you for taking the time to leave us feedback about your experience. At Tall Trees Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care. Thank you for your time, and we look forward to hearing from you. Many thanks to the Care UK team


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Review from Graham A (Husband of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for at Tall Trees for nearly four years and has and is getting very good care in a very friendly and caring family orientated and seems to be very happy.

Reply from Reviews Team, Reviews Team at Tall Trees

Hi G A, thank you very much for taking the time to leave us feedback about your experience.At Tall Trees Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team


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Review from K J (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Tall Trees for a few months and I am honestly impressed. There is plenty of friendly, cheerful staff around at all times and the place has a really pleasantly busy and lively atmosphere. There are always people milling about and things going on. This helps the environment remain
lively and interesting for the residents. My mother is well cared for, the food is good, the rooms all have lovely views of the gardens and the manager is always accessible and friendly.
The star knocked off for facilities is because the minibus has been out of action for many months, leaving the residents without means of going out on any excursions, which was advertised. I believe it is mended now but yet to be used much.

Reply from Hannah Atherley, Reviews Team at Tall Trees

We are very pleased to hear you are happy with the care and lifestyle your mother is receiving at Tall Trees. Thank you for the lovely comments about the team, it really does mean everything to us. In terms of our minibus, we do apologise for the inconvenience this has caused, the minibus is now fixed and we have a variety of activities planned now we have entered spring. We will be advertising our outings on our activities planner in the home, as it's a shared minibus, they will always be on the third week of every month.


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Review from John A (Husband of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my wife arrived at Tall Trees I found everyone there empathetic and very caring. This has been continuous. There is a high level of professionalism.

Reply from Holly Cole, Reviews Team at Tall Trees

Hi John, thank you very much for taking the time to leave us feedback about your experience at Tall Trees Care Home - at Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team.


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Review from Darwin S (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for nearly ten years. Dementia is a cruel condition and it is natural for him to have gone up and down as he goes through the different stages of the condition. However, I have always felt the care staff have done a fantastic job looking after him. I live overseas
and visit whenever I can but he has always looked clean and tidy and well cared for. I receive regular updates about how he is doing via email. The manager has always been fantastic and makes me feel welcome when I visit. No one would want their relative to have dementia but he's definitely in the right place to ensure he is as safe as possible and cared for by the great staff.

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Review from Christopher B (Husband of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been struck down with early-onset vascular dementia. She is frequently aggressive and physically violent. Yet somehow, the carers still see past her behaviour to look after her with kindness and compassion.
These things start at the top, which means the manager. Sadly, I am not allowed
to identify them. But if you visit Tall Trees, you will meet her.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Tall Trees is calculated as follows: ( (227 Excellents x 5) + (65 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 310 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tall Trees is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Alice

Alice Banda

Job Title: Home Manager

Joined: 2011

I’m a caring person, so it wasn’t a big surprise that I trained as a nurse and then moved into the care sector. I’m passionate about people and about delivering the high-quality care they deserve.


Care UK has a very clear and attractive vision for older people’s care. I joined the organisation in 2011 after working for various healthcare providers. It sounds odd to say this, but some providers don’t have care at the heart of what they do. Care UK is different, and I wanted to be a part of it.


We’re a close-knit, like-minded team at Tall Trees: each of us understands that we can make the difference to residents. Even the small things count in helping a resident to enjoy their day or have a meaningful interaction. When you see the positive impact this has on a person, it makes you want to do more and more!


Frequently Asked Questions about Tall Trees

What types of Care is Tall Trees registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tall Trees provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Tall Trees have?

There are 40 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Tall Trees?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tall Trees to the centre of Colchester?

1.0 mile(s) as the crow flies, distance by road may be significantly further.