Tall Trees

Oaks Place, Mile End Road, Colchester CO4 5XR
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9.7 62 Reviews
  • Tall Trees, Colchester
The skilled team at Tall Trees care home provides high-quality respite, nursing and dementia care, as well as compassionate end of life care.

Located in the centre of Colchester, Essex, this comfortable, purpose-built home is conveniently situated for travel and local amenities. Residents and visitors are able to enjoy many local attractions as part of the home's exciting activities programme.

At the heart of the care Tall Trees provides is a deep understanding of the individual, so they get to know each resident well to plan activities and experiences that enable them to live a fulfilling life. All colleagues have received advanced dementia training, which enables them to experience first-hand what it may be like to live with dementia.

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Care Provided by Tall Trees

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alice Banda (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Tall Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,674
    • Self-Funded Residential Dementia Care from £1,764
    • Self-Funded Nursing Care from £1,914
    • Self-Funded Nursing Dementia Care from £2,004
    • RESPITE Self-Funded Residential Care from £1,884
    • RESPITE Self-Funded Residential Dementia Care from £1,974
    • RESPITE Self-Funded Nursing Care from £2,124
    • RESPITE Self-Funded Nursing Dementia Care from £2,214

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tall Trees Reviews (62)

Total of 62, showing 21-40
9.7

Tall Trees has a Review Score of 9.7 (9.674) out of 10, based on 27 reviews in the last 2 years. Over all time Tall Trees has 62 reviews.

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Review from E C (Son-in-law of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a health care professional myself and could not be more impressed by Tall Trees. It is well-led, friendly and welcoming, and the level of care is exceptional. It’s an incredibly hard task, so well done to all concerned.

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Review from J T (Wife of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Tall Trees Care Home, I was impressed by the attitude and kindness shown by all the staff who made us feel most welcome. The atmosphere was very homely and welcoming and I felt immediately that my husband would be happy there. His room was very pleasant, looking out on the garden.
The staff work very hard to make the residents happy, there are activities and trips out which he has really enjoyed. The food has been of a good standard and he has enjoyed his meals. I cannot thank the staff enough for making his stay at Tall Trees pleasant and happy. For myself, I have found the staff helpful and kind on all occasions I have visited. I would not hesitate to recommend Tall Trees Care Home.

Reply from Holly Cole, Reviews Team at Tall Trees

Thank you very much for taking the time to leave us feedback about your experience.
At Tall Trees Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Eddie N (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of a resident who visits Tall Trees regularly with a family member. I would give the home 10 out of 10, no complaints, very happy with the care and everything my friend receives. I would highly recommend Tall Trees to others as I was a carer myself for 10 years. I know good standards and practices.
The home is very clean and inviting.

Reply from Reviews Team, Reviews Team at Tall Trees

Thank you very much for taking the time to leave us feedback about your experience. At Tall Trees Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks from the Care UK team


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Review from Graham B (Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory - excellent medical service.
Food very good.
Room comfortable.
Staff support good.

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Review from P A (Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here, I find the staff kind, caring, friendly and helpful. The room is adequate though needs decorating. The food is ok but lacks imagination.

Reply from Samantha Debenham, Reviews Team at Tall Trees

Thank you for your lovely review and comments about our team, which I know they’ll be incredibly happy to hear. Thank you for your feedback regarding the rooms and food, your feedback is important to us. Just to reassure you, we are currently decorating the rooms, our maintenance colleague is making his way around the home, and we are investing in some new furniture for the home. The menu is formed on resident's likes and dislikes as well as classics such as fish and chips, we are always open to any preferences so please let us know if there’s anything you would like to see on the menu.


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Review from M P (Partner of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Tall Trees to be excellent. Friendly and helpful staff. Staff are all willing to listen and help.

Reply from Reviews Team, Reviews Team at Tall Trees

Hi, thank you very much for taking the time to leave us feedback about your experience, we're happy to hear you find Tall Trees excellent.


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Review from N C (Husband of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife daily. Mostly, she seems quite content. I am always met with courtesy and staff seem happy to see me. Any requests for assistance or information regarding my wife is always provided with the feeling that staff are only too happy to help.

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Review from Tamsin W (Day Care) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome from the staff. My dad looks well, and his care is excellent as his needs are high. His room is warm and comfortable, and the good I've seen him eat is of a high standard, considering the number of meals that are prepared. It gives me and my family peace of mind that he is being
well looked after, as we are not local.

Reply from Hannah Atherley, Manager at Tall Trees

Hi Tamsin, thank you very much for taking the time to leave us feedback about your experience.
At Tall Trees Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Tracey C (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care my Mum receives here. She is happy, safe and well cared for, which is everything I could possibly want for her. Tall Trees is a great care home, well managed and the staff work well as a team! Good level of communication and there is always a welcoming and
friendly atmosphere. All the residents are well supported, with plenty of activities and outings. Staff will always do their best and treat everyone like family!

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Review from G H (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very understanding, empathetic and patient. They are willing to listen to concerns or just waffle, which they must hear all the time. On my visit, a staff member went above and beyond to help.

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Review from Fiona F (Niece of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has recently become a resident at Tall Trees. The overall experience myself and my parents have found is outstanding. My auntie lived in Surrey but we chose for her to come nearer to us and from the day she was picked up, everyone has been amazing. Her room is lovely and very clean and she
certainly enjoys the food, as she has put on weight since her arrival. Due to covid restrictions, I haven't been able to see her much yet but feedback from my mother is second to none. All the staff really do care.

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Review from Elizabeth M (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad were residents together and the care given to them was outstanding. They celebrated 70 years of marriage in the home and the staff gave them a wonderful day. Dad sadly passed in March and Mum passed in November. The staff cared for them right to the end in such a loving way. We could not
have asked for more. Thank you for the care and love you showed my parents, especially during such a difficult time.

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Review from Simon A (Son of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class support and loving care to my recently deceased father. Tall Trees seemed an efficient care home but what stood out was the affection shown to my Dad during his stay and the tolerance shown as his dementia became increasingly an issue.

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Review from G G (Son of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All around very good.

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Review from William S (Husband of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by staff to both the resident and her husband was above and beyond simple duty and I thank them for easing our final burden.

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Review from Susan B (Partner of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to visit my partner in Tall Trees in person today; we could hold hands and had a cuddle, I had not been able to see him since last October when he was moved from a brain injury hospital.
He looked so well, had not forgotten me and was very jolly, and happy as you can imagine, I could see
he had been very well looked after; the staff are amazing, their care is incredible.
Thank you all at Tall Trees for being so kind.

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Review from Stephen C (Great-Nephew of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first meeting with the manager and staff at Tall Trees, I have been very impressed with the care and support provided to my great aunt, who has advanced dementia. She has a fantastic, spacious room with a great view of the garden, and the arrangements made for her transfer from her previous
setting and to settle her in were superb.
Contact from the staff is great, with regular phone calls and updates on my aunt’s care and welfare. All the staff are extremely helpful, polite and considerate, and my aunt is much happier and more relaxed at Tall Trees.
The manager was extremely helpful in ensuring a smooth transition, assessment and support with understanding benefits etc when my aunt transferred and in talking me through the support and activities at Tall Trees.

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Review from Tracey B (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, we had to make the difficult decision that Mum need additional care at the beginning of lockdown, which posed a number of difficulties. Tall Trees accommodated a visit so Dad could feel confident he was making the right decision and supported him through a very difficult admission process.
Obviously, visiting has been an ongoing issue for care homes across the UK, but Tall Trees have done everything they can to keep us in touch with Mum virtually and answered any of our questions, including regular updates over the phone. They have continually adapted the visiting process to meet government guidelines and have been very understanding when Dad has needed additional reassurance over the last year. Every member of the Tall Trees staff seem to be part of a tight-knit community, and all work closely together with the families to ensure they provide the best care possible even with the challenges of the last year.

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Review from Wendy C (Wife of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care that my husband has been constantly receiving during his time as a Tall Trees resident. The management and staff are always kind and caring, and nothing seems to be too much trouble for them. I appreciate the regular communication I receive about my husband's welfare too,
even despite the difficult times of the Covid Pandemic, and can't thank them enough, on behalf of me and my family!

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Review from Simon M (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough about the management, nursing staff and all the carers and background staff of this excellent care home. My mother was a resident for 6-years, suffering from Alzheimer’s, with the need for constant personal care and was looked after with total professionalism and tenderness.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Tall Trees is calculated as follows: ( (227 Excellents x 5) + (65 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 310 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tall Trees is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Alice

Alice Banda

Job Title: Home Manager

Joined: 2011

I’m a caring person, so it wasn’t a big surprise that I trained as a nurse and then moved into the care sector. I’m passionate about people and about delivering the high-quality care they deserve.


Care UK has a very clear and attractive vision for older people’s care. I joined the organisation in 2011 after working for various healthcare providers. It sounds odd to say this, but some providers don’t have care at the heart of what they do. Care UK is different, and I wanted to be a part of it.


We’re a close-knit, like-minded team at Tall Trees: each of us understands that we can make the difference to residents. Even the small things count in helping a resident to enjoy their day or have a meaningful interaction. When you see the positive impact this has on a person, it makes you want to do more and more!