Tall Trees

Oaks Place, Mile End Road, Colchester CO4 5XR
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9.7 62 Reviews
  • Tall Trees, Colchester
The skilled team at Tall Trees care home provides high-quality respite, nursing and dementia care, as well as compassionate end of life care.

Located in the centre of Colchester, Essex, this comfortable, purpose-built home is conveniently situated for travel and local amenities. Residents and visitors are able to enjoy many local attractions as part of the home's exciting activities programme.

At the heart of the care Tall Trees provides is a deep understanding of the individual, so they get to know each resident well to plan activities and experiences that enable them to live a fulfilling life. All colleagues have received advanced dementia training, which enables them to experience first-hand what it may be like to live with dementia.

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Care Provided by Tall Trees

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alice Banda (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Tall Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,674
    • Self-Funded Residential Dementia Care from £1,764
    • Self-Funded Nursing Care from £1,914
    • Self-Funded Nursing Dementia Care from £2,004
    • RESPITE Self-Funded Residential Care from £1,884
    • RESPITE Self-Funded Residential Dementia Care from £1,974
    • RESPITE Self-Funded Nursing Care from £2,124
    • RESPITE Self-Funded Nursing Dementia Care from £2,214

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tall Trees Reviews (62)

Total of 62, showing 41-60
9.7

Tall Trees has a Review Score of 9.7 (9.674) out of 10, based on 27 reviews in the last 2 years. Over all time Tall Trees has 62 reviews.

Overall Experience

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Review from Adrian T (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We choose Tall Trees to look after my Mum because the team were clearly equipped to deal with her very challenging dementia care needs. This was a distressing period for us all and immediately followed an extended stay in a psychiatric unit and a previous care home, so the choice was critical. Our criteria
were based almost entirely on a reputation for the specific type of dementia nursing care which Mum needed after the very close care and attention provided in the hospital. The credentials of the Tall Trees team came through very strongly on our first visit, satisfying all of our specific "how would you cope with..." questions as well as leaving us with a very strong impression of warmth in the approach.


It was a very settled team who were well trained and worked well together, keeping us informed when required and unobtrusively. You always worry about the phone ringing, but at Tall Trees, we really felt that we could sleep again at night knowing that Mum was truly in expert hands


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Review from Caroline C (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff at Tall Trees exceptionally helpful; they take fantastic care of our Dad. He's very happy at Tall Trees. Especially like the fact that they tolerate his gardening attempts. Would recommend to everyone.

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Review from Suzanne T (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Tall Trees for many years now. How glad we all were that Mum was given the chance to stay here. At this care home or home as it is known to us, it is the loveliest place to be if you have dementia. It is very, very clean, clothes are washed and named lovely, nothing is too much trouble.
The food is sensational, even a special homemade cake on your birthday. The manageress is lovely, always happy and helpful and always speaks to you. The carers treat my mum as they would treat their mum, her care is excellent, she is loved by all, she is well known for her singing, and the staff all join in with her. She has many problems as well as dementia, so the carers are very hands-on, it can not always be easy, so I am truly thankful to everyone for the love, kindness and care that they give to her. The care that she is given, you can not put a price on to be able to become a daughter rather than a carer gives you the freedom to realise how difficult your life has become.

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Review from J M (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Tall Trees - they always work hard to identify and meet her needs. She is very content here - she says that she is ‘living the life of a lady’. She is very positive about the staff saying that they are ‘very kind’. There is excellent person-centred care - allowing Mum to take the
lead. Her behaviour can be problematic later in the day - they cope with this well and continually review what is the best approach. Mum really benefits from the activity programme - the home have done brilliantly to keep this going during Covid. The food is excellent - freshly cooked on-site and flexibly provided. They have a 4 weekly ‘Resident of the Day’ process which involves a telephone review when they feed back to us. In addition they are very good at letting us know straight away of any significant issues and always ask our permission where relevant. The home are brilliant at taking our ideas on board - it really does feel like a partnership.

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Review from Suzanne R (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and although it's hard to have to move someone from one home to another, we knew that Mum needed to be with staff who could help her to make sense of her world and provide the protection, reassurance and care that she needed. So the search began and after looking at many homes I
asked for a second visit to Tall Trees. This time, I had the experience of having visited other 'dementia friendly' homes and so I knew what I was looking for; kindness, friendliness and compassion and this is just what I found. You can have top-notch cinema rooms, hair salons etc, but without the human touch and genuine care and concern for your loved one, they mean nothing. Since moving Mum last Spring, I have seen less of a decline in Mum's condition, she seems happier and more settled, she has made friends, she joins in with activities, has learned to 'Facetime', and she receives excellent care from all the staff who are truly amazing, and I'm happy too - a lovely bonus!

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Review from Gareth P (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Tall Trees is an excellent care home. The staff work very hard to maintain high standards of nursing and cleanliness. I value the dedication and kindness of each of member of the team at Tall Trees; they have brought me peace of mind knowing my mother has her needs met 24/7. The management
and carers are always busy, but always put the resident's priorities above everything else. My mother, who has struggled with her health in recent years, always speaks highly of the staff and the quality of food on offer.

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Review from Beryl W (Wife of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

100% an amazing nursing home. My husband is very well looked after and it is worth every penny as he is very well looked after and knowing this gives me peace of mind. The care is amazing and staff are all very pleasant both when I came in and now when I ring they are always happy to help. I have always
felt welcome and are very polite. The manager always took time out of her day to talk to me and now at this time we have regular chats and emails I am very grateful and I couldn't ask for more for my love one and I always tell the staff my appreciation and gratitude when I call.

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Review from V M (Wife of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the hardest decisions I have had to make was to look for a residential home, where I would hand my husband's care over to others. After visiting many establishments I chose Tall Trees. When my husband was admitted to Tall Trees from hospital, he was a very sad gentleman, unable to walk, talk
or attend to any of his personal needs, 'Advanced Dementia'. It has been three weeks from admission and a 'metamorphosis' has occurred! The improvement must be afforded to the dedication of the wonderful staff and the tender care he receives. Staff are kind, patient, attentive, passionate, and at all times display 'upholding the valued principles of care'. The love and care afforded to my husband is also given to me. My husband smiles again, is mobile and takes part in conversation. The home is clean, warm and happy, a feeling of home from home, I love visiting. Staff are always sharing/receiving information and nothing is ever too much trouble. The manager and her wonderful staff have so much to be proud of, exemplary in every aspect. Food is cooked to perfection, and of the highest quality, the home is free from odour, laundry is cleaned and returned maintaining dignity. May I take this opportunity to thank the manager and her staff for allowing me to return to being 'a wife'. Thank you.

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Review from J B (Sister of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very comfortable home but in need of some modernisation in some areas. The home is reasonably well organised but the second floor, where my brothers room is, could benefit from having slightly more residents that my brother could relate to.

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Review from P S (Husband of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The end of life care for my wife was exceptional, the family could not have wished for better loving care from all of the team at Tall Trees.

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Review from J H (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring, polite and helpful. The staff are kind and patient. Staff are professional and experienced. The home carries out plenty of activities - we see this from the photos displayed. Fairly regular updates on Mothers well being.

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Review from C R (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely well trained, friendly and capable to deal with all situations. I am very happy and confident about everything they do for my husband.

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Review from B D (Wife of Resident) published on 12 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good. The staff are always helpful and friendly. Nothing is too much trouble.

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Review from V H (Wife of Resident) published on 12 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do their best to be supportive and helpful. Both the staff and management are very accommodating and helpful towards my husband. They always treat him with dignity. Always listen to my worries and concerns about my husband. The facilities are adequate with his needs.

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Review from J H (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a pleasure to visit. The home always warm and welcoming. Wonderful entrance, spotlessly clean, no smell, coffee and cake. Chairs to sit in. Manager always willing to chat. Corridors, lounge, bedrooms always clean/warm. No unpleasant odours! Staff always welcoming and friendly, smile on faces. Interact
with patients with patience and good humour, food home cooked and nutritious, nothing too much trouble if asked for something different.

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Review from Jean F (Sister-in-law of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The loving and committed care of your residents/patients is outstanding and is clearly the priority in the home. Staff clearly enjoy and love their work and their patients which comes over in the care and the attention given and shown to them and to their families and visitors.
The easy accessibility
to visitors and the patients to talk with staff is very good and reassuring and there is a real warmth in the atmosphere in Tall Trees. The staff appear to be a well-knit team who have smiles for everyone and acknowledge all who them. The above is true in both palliatives care and recuperation and respite care. The food is excellent and the welcoming tray of coffee and cakes in the foyer is a lovely and welcoming find. It was reassuring to see how staff sat with patients and to see how care and vigilance was individualised to each person. Thank you.

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Review from David D (Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service.

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Review from M F (Respite Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful that our GP recommended that my wife and I should come here together so that we could have the very best personal care and consideration. This was exemplary in the kindness and understanding (when she could barely communicate) in the last three weeks of my wife's life.
I have benefited
similarly in my extended period of respite care which enables me to return home alone, well fed and rested.

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Review from Gladys M (Wife of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Tall trees for the past three years. I visit daily between 12 and 6.30pm. I can honestly say from day one, I have been very impressed by the kindness of the staff, who also make my visits most welcoming.
The food menus are in my opinion deserving of a Michelin Star.
Tall
trees is such a happy place to be, so I've instructed my family to reserve a room for me if ever I need special care in the future.

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Review from Ellen B (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well organised home. The caring is excellent. They are compassionate and supportive at all times. Nothing is too much trouble. Food and cleanliness is of high standard. I visit 3 days a week 10 - 6.30. Each day the carers work hard and make me feel welcome in this loving and friendly
environment. I sing their praises all day long.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Tall Trees is calculated as follows: ( (227 Excellents x 5) + (65 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 310 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tall Trees is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Alice

Alice Banda

Job Title: Home Manager

Joined: 2011

I’m a caring person, so it wasn’t a big surprise that I trained as a nurse and then moved into the care sector. I’m passionate about people and about delivering the high-quality care they deserve.


Care UK has a very clear and attractive vision for older people’s care. I joined the organisation in 2011 after working for various healthcare providers. It sounds odd to say this, but some providers don’t have care at the heart of what they do. Care UK is different, and I wanted to be a part of it.


We’re a close-knit, like-minded team at Tall Trees: each of us understands that we can make the difference to residents. Even the small things count in helping a resident to enjoy their day or have a meaningful interaction. When you see the positive impact this has on a person, it makes you want to do more and more!