Tall Trees

Oaks Place, Mile End Road, Colchester CO4 5XR
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9.7 62 Reviews
  • Tall Trees, Colchester
The skilled team at Tall Trees care home provides high-quality respite, nursing and dementia care, as well as compassionate end of life care.

Located in the centre of Colchester, Essex, this comfortable, purpose-built home is conveniently situated for travel and local amenities. Residents and visitors are able to enjoy many local attractions as part of the home's exciting activities programme.

At the heart of the care Tall Trees provides is a deep understanding of the individual, so they get to know each resident well to plan activities and experiences that enable them to live a fulfilling life. All colleagues have received advanced dementia training, which enables them to experience first-hand what it may be like to live with dementia.

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Care Provided by Tall Trees

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alice Banda (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Tall Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,674
    • Self-Funded Residential Dementia Care from £1,764
    • Self-Funded Nursing Care from £1,914
    • Self-Funded Nursing Dementia Care from £2,004
    • RESPITE Self-Funded Residential Care from £1,884
    • RESPITE Self-Funded Residential Dementia Care from £1,974
    • RESPITE Self-Funded Nursing Care from £2,124
    • RESPITE Self-Funded Nursing Dementia Care from £2,214

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Tall Trees to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Tall Trees Reviews (62)

Total of 62, showing 61-62
9.7

Tall Trees has a Review Score of 9.7 (9.674) out of 10, based on 27 reviews in the last 2 years. Over all time Tall Trees has 62 reviews.

Overall Experience

  • 53
  • 9
  • 0
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  • 0

Date Published

62
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27
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Review from Josephine M (Daughter-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident in Tall Trees for almost two years. During this time, she has received nothing but the best care, love and attention. Whenever we visit, it is always clean. Her clothes are clean, her hair is washed and cut and her nails cut and filed. There is always a happy and
homely atmosphere in Tall Trees and we are constantly moved by the care that is shown to my husband's mother. Thank you Tall Trees.

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Review from Colin E (Son of Resident) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent 8 months in Tall Trees' care prior to her death in August - the 'Thank You' letter, below, sums up my family's sentiments:


To: ALL Staff at Tall Trees.
Since my mother arrived at Tall Trees at the end of 2015, the level of care, attention and genuine compassion for her has been a source

of great comfort for her family as well as for my Mum.
It was a big step, placing her into the care of strangers. But you weren’t ‘strangers’ for long - we realised that we had been amazingly lucky to have found you as your affection and care for my Mum were amazing.
We knew our limitations and could not give her the care and support she needed but, with you, she was safe, secure and loved.
Your care and attention extended to my Mum's family and we always felt welcome – on her final day, we were very touched by your attention, professionalism and warmth. We were so glad that we could share Mum with people who thought so much of her and we are enormously grateful.
On behalf of her family, Colin.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Tall Trees is calculated as follows: ( (227 Excellents x 5) + (65 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 310 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tall Trees is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Alice

Alice Banda

Job Title: Home Manager

Joined: 2011

I’m a caring person, so it wasn’t a big surprise that I trained as a nurse and then moved into the care sector. I’m passionate about people and about delivering the high-quality care they deserve.


Care UK has a very clear and attractive vision for older people’s care. I joined the organisation in 2011 after working for various healthcare providers. It sounds odd to say this, but some providers don’t have care at the heart of what they do. Care UK is different, and I wanted to be a part of it.


We’re a close-knit, like-minded team at Tall Trees: each of us understands that we can make the difference to residents. Even the small things count in helping a resident to enjoy their day or have a meaningful interaction. When you see the positive impact this has on a person, it makes you want to do more and more!