Welshwood Manor

37 Welshwood Park Road, Colchester CO4 3HZ
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9.4 37 Reviews
  • Welshwood Manor, Colchester
Welshwood Manor is an independently owned residential care home situated within the beautiful and leafy Welshwood Park Estate, Colchester.

Welshwood Manor is a medium-sized care home and as such maintains a homely feel where each resident is known by every member of staff and attended to with a person-centred approach.

The team provide care and support with warmth, love and dignity and also a friendly, listening ear for residents’ loved ones, too.

The activity co-ordinator, supported by the wider care team, hosts a range of group and one-to-one activities throughout the week, meaning there is always something fun going on, with a focus on making life meaningful every day.

Carers pride themselves on providing an environment in which the residents are comfortable and one they can call home. All staff have excellent English language skills with years of experience working within the Health and Social sector.

There is a hair salon on site, a conservatory looking out to the courtyard garden and a large rear landscaped garden with spectacular views over the countryside which make for a relaxing and peaceful setting.


All meals are home cooked, with regular resident meetings where everyone has an input into designing seasonal menus.


Feel free to pop for a cup of tea and a slice of cake and take a look around.

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Care Provided by Welshwood Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Davard Care Homes Ltd
  • Person in charge
  • Sarah Totman (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Welshwood Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
  • (these prices are only a guideline, please contact Welshwood Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site Car Park


Welshwood Manor Reviews (37)

Total of 37, showing 21-37
9.4

Welshwood Manor has a Review Score of 9.4 (9.411) out of 10, based on 7 reviews in the last 2 years. Over all time Welshwood Manor has 37 reviews.

Overall Experience

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Review from I M (Son of Resident) assisted by family/friend published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and put themselves out for all of the residents - nothing is ever too much trouble for them or their families in the home.

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Review from B S (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly staff who go over and above their jobs to make residents feel welcome and safe. Staff have good relationships with residents and try to make them feel comfortable.

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Review from Linda C (Daughter-in-law of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are completely satisfied with the care our relative has received here. She had mild dementia when she arrived, getting progressively worse. The home was chosen because my parents had been nursed there in 2004 and 2016 so we knew their end of life care is second to none, loving, caring
and respectful for all of us. We are at that stage again and the staff are excellent, going the extra mile without being asked. They are always welcoming and helpful. Now she is bedridden, she is in the appropriate type of bed and kept clean and comfortable. The food is excellent, you won't find many places where they have a bespoke meal at teatime, tailored to each resident's wants and needs. Although my mother-in-law was not able to enjoy many of the activities, due to her condition, there are all sorts on offer, from a singer once a month to balloon games. It is a homely place with a lovely garden. We wouldn't want her to be anywhere else at the end of her life.

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Review from Alan G (Husband of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff.
Great home.
Clean, clean, clean.
My wife is looked after with great care.
When you go into the home you hear the sound of laughter.
I hope when it is my time I can come to this home.
As a visitor, we are well looked after.

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Review from Lorraine C (Wife of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent four years at Welshwood Manor and was very happy. He enjoyed helping in the garden and talking to residents and their families.
He liked the schools that visited and the trips and activities. He found the staff caring and helpful.
His time there was very comforting, he met lots of
new friends. We felt he was safe and well cared for.

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Review from Elizabeth S (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough the care given to my husband on 29th June when he was taken ill, the nurse in charge and the carers were wonderful, he deteriorated very quickly and was taken to hospital, both carer and nurse stayed beyond their shift time to wait for the ambulance to care for him safely although
there were other staff available. He spent a few days in hospital, came back on 5th July, next morning his heart rate was too high and once again 999 was called and again the care was excellent. He came back to Welshwood on the 6th July. We consider ourselves very fortunate to have our family member care for by all the staff on a daily basis as well as in a crisis.

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Review from Lynette S (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the staff at Welshwood Manor highly enough, we paid for a respite care package which was brilliant and got my mother back on her feet.
Unfortunately, dementia took over so unable to stay long term but the kindness shown to my mum by all staff was priceless.

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Review from Julia M (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the care my elderly mother has received over the last month. She has been loved back to life and is now learning to walk again after hip surgery at the age of 91. She is a trooper! But so are the staff at Welshwood Manor. They have encouraged her, cared for her, fed and
clothed her when she has not been capable and now she is settling in to her new home.


Thank you and keep up the excellent work!


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Review from Carol S (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welshwood Manor was a lovely home. All the staff were wonderful to mum. So much love and care that they gave her especially after she had her stroke and couldn't talk. Unfortunately mum wasn't there long before she had her stroke but if it had been possible she would have got to love all the care and
attention. We really couldn't fault anything.

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Review from J H (Respite Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to go into Welshwood Manor for 20 days when my daughter had a holiday. I found all was well, very clean and all the staff were very good and kind and helpful to me. I would recommend this home to anybody.

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Review from Joyce K (Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time at Welshwood Manor was 2 weeks in that time the staff and management were excellent in all they did for me. I would like to come back in the new year.

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Review from Elizabeth W (Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've liked it here because of the surroundings the garden, nice room and very clean. The staff friendly and helpful and I've made friends with some of the residents.

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Review from Fred P (Husband of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All rooms kept clean and tidy. A very pleasant look to the main (large) sitting room. On-site washing machines for clothes. A good programme of events to try and keep residents active. Food reasonable but well cooked. Some rooms are small. Could do with a separate meeting room. Care staff very interested
and caring.

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Review from Brian S (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident here for almost 12 months. She has settled in very well and is extremely well cared for, she has made new friends too. The home is well maintained and the team are always cheerful and more than willing to offer help and assistance whenever needed. We feel we made the right
choice for my mother and for us.

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Review from John G (Son-in-law of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is simply outstanding. There is very little turnover of staff; visitors are always warmly welcomed and offered a cup of tea. The home is happy for you to visit at any time during the day and - as a frequent visitor to the home - I can vouch that the level of cleanliness and degree
of support for my mother-in-law has never been short of outstanding. Activities are organised on a very regular basis that engage residents in achievable and stimulating tasks and special days in the calendar, as well as birthdays, are celebrated with an assortment of decorations, special treats and events/activities. Outside groups also provide entertainment, a monthly church service, etc. It is a place in which you can have complete trust that your loved one will be very well looked after and cherished.

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Review from Margaret W (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult search to find a care home for my parents, I am very happy with the care they receive. The staff are friendly, caring and prepared to go the extra mile. Activities are organised both within the care home and trips out. Welshwood Manor is a gem.

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Review from Rosie J (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how well my parents are cared for. All the staff are very helpful and caring. I thoroughly recommend Welshwood Manor to everyone.

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Current Review Score: 9.4 (9.411)

Overview of Review Score

The Review Score of 9.4 (9.411) out of 10 for Welshwood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Welshwood Manor is calculated as follows: ( (60 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Welshwood Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (31)

Sarah

Sarah Totman

Job Title: Registered Manager

Joined: 2022

Hello


My name is Sarah and I am the homes manager here at Welshwood Manor.


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Lorraine Burns

Job Title: Care Manager

Joined: 2022

Hello,


My name is Lorraine and I am the Care manager at Welshwood Manor


Nicole

Nicole Sealey

Job Title: Team Leader

Joined: 2021

Hello,


My name is Nicole and I am one of the team leaders here at Welshwood Manor


Louise

Louise Adams

Job Title: Team Leader

Joined: 2022

Hello,


My name is Louise and I am one of the team leaders here at Welshwood Manor


Rickie

Rickie Patmore

Job Title: Team Leader

Joined: 2022

Hello,


My name is Rickie and I am one of the night team leaders here at Welshwood Manor


Rachael

Rachael Bayley

Job Title: Team Leader

Joined: 2020

Hello,


My name is Rachael and I am one of the night team leaders here at Welshwood Manor.


AJ

AJ Bentley

Job Title: Team Leader

Joined: 2022

Hello,


My name is AJ and I am one of the team leaders here at Welshwood Manor.


Leah

Leah Reynolds

Job Title: Care Assistant

Joined: 2021

Hello,


My name is Leah and I am one of the care assistants here at Welshwood Manor.


Matthew

Matthew Hayward

Job Title: Care Assistant

Joined: 2021

Hello,


My name is Matt and I am one of the care assistants here at Welshwood Manor.


Louise

Louise Whent

Job Title: Care Assistant

Joined: 2021

Hello,


My name is Louise and I am one of the care assistants here at Welshwood Manor.


Sabrina

Sabrina Donnelly

Job Title: Care Assistants

Joined: 2021

Hello,


My name is Sabrina and I am one of the care assistants here at Welshwood Manor.


Kirsty

Kirsty Smith

Job Title: Care Assistant

Joined: 2023

Hello,


My name is Kirsty and I am one of the care assistants here at Welshwood Manor.


June

June Thompson

Job Title: Care Assistant

Joined: 2021

Hello,


My name is June and I am one of the care assistants here at Welshwood Manor.


Jo

Jo Chisnell

Job Title: Care Assistant

Joined: 2002

Hello,


My name is Jo and I am one of the care assistants here at Welshwood Manor.


Sheryl

Sheryl Cashen

Job Title: Care Assistant

Joined: 2022

Hello,


My name is Sheryl and I am one of the care assistants here at Welshwood Manor.


Karen

Karen Branch

Job Title: Care Assistant

Joined: 2008

Hello,


My name is Karen and I am one of the care assistants here at Welshwood Manor.


Sheree

Sheree Davis

Job Title: Care Assistant

Joined: 2003

Hello,


My name is Sheree and I am one of the care assistants here at Welshwood Manor.


Bridgette

Bridgette Hynds

Job Title: Care Assistant

Joined: 2023

Hello,


My name is Bridgette and I am one of the care assistants here at Welshwood Manor


Kimberley

Kimberley Newton

Job Title: Care Assistant

Joined: 2022

Hello,


My name is Kimberly and I am one of the care assistants here at Welshwood Manor.


Shelley

Shelley Craig

Job Title: Care Assistant

Joined: 2021

Hello,


My name is Shelley and I am one of the care assistants here at Welshwood Manor.


Isobel

Isobel Ritchie

Job Title: Activities Co-Ordinator

Joined: 2023

Hello,


My name is Izzy and I am the Activities Co-Ordinator at Welshwood Manor


Paul

Paul Roe-Jarvis

Job Title: Maintenance Lead

Joined: 2021

Hello,


My name is Paul and I am the Maintenance Lead


Valerie

Valerie Graham

Job Title: Housekeeper

Joined: 2007

Hello,


My name is Val and I am one of the housekeepers at Welshwood Manor


Collette

Collette Jones

Job Title: Housekeeper

Joined: 2007

Hello,


My name is Collette and I am one of the housekeepers at Welshwood Manor


Lucy

Lucy Anderson

Job Title: Laundry Assistant

Joined: 2023

Hello,


My name is Lucy and I am the laundry assistant here at Welshwood Manor.


Katie

Katie Anderson

Job Title: Cook

Joined: 2022

Hello,


My name is Katie and I am one of the cooks here at Welshwood Manor


Bettle

Bettle Goulding

Job Title: Cook

Joined: 2022

Hello,


My name is Beetle and I am one of the cooks here at Welshwood Manor


Alfie

Alfie Clark

Job Title: Kitchen Assistant

Joined: 2022

Hello,


My name is Alfie and I am one of the kitchen assistants here at Welshwood Manor.


Rebecca

Rebecca Fenton

Job Title: Kitchen Assistant

Joined: 2023

Hello,


My name is Becky and I am one of the kitchen assistants here at Welshwood Manor.


Jessie

Jessie Clark

Job Title: Kitchen Assistant

Joined: 2023

Hello,


My name is Jessie and I am one of the kitchen assistants here at Welshwood Manor.


Lyla

Lyla D'Sliva

Job Title: Kitchen Assistant

Joined: 2023

Hello,


My name is Lyla and I am one of the kitchen assistants here at Welshwood Manor.