Windle Court

The Withywindle, South Woodham Ferrers, Chelmsford CM3 7BR
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9.8 78 Reviews
  • Windle Court, Chelmsford
Windle Court is located in a quiet residential area of South Woodham Ferrers. Once inside this purpose built home the conservatory offers the views of the raised flower beds, whilst most of the rooms look out onto lawned areas. There is also a smaller unit, Jasmine Lodge, set in the grounds.

Rooms are all en-suite with wall-mounted TV's as standard, but it is your choice how your room is set and which of those precious items you wish to bring. It is only then the transformation is complete and this home is then your home.

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Care Provided by Windle Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Taylor (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Windle Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Windle Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windle Court Reviews (78)

Total of 78, showing 1-20
9.8

Windle Court has a Review Score of 9.8 (9.754) out of 10, based on 23 reviews in the last 2 years. Over all time Windle Court has 78 reviews.

Overall Experience

  • 61
  • 12
  • 4
  • 0
  • 1

Date Published

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Review from Nigel K (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Windle Court since April 2021 and has found that her stay has been lovely, the Staff are always very friendly and helpful and always keep me informed of her welfare. I have no concerns up to now. Would definitely recommend Windle Court.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for you're review. We are very happy to hear how satisfied you are with the care we provide here at Windle Court.


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Review from C K (Daughter-in-law of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is well looked after and the staff are kind and considerate. They keep us informed as a family. We particularly like regular updates which include photos of what Mum is getting up to. The home is a warm and welcoming place. The staff always appear kind when dealing with all residents
and seem to have good relationships/rapport with them. We are happy with the care and treatment.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for this lovely review. We are really pleased to have received some great feedback, again thank you.


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Review from Donald K (Son of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after in Windle Court. The staff are kind and caring and treat my mum and other residents with respect and compassion. The staff keep us updated as a family very regularly which we really appreciate. Especially the photos that they send. We see how Mum's doing and what activities
etc. she's been up to. This is particularly reassuring to me as I am often out of the country. We feel the staff know Mum well and responds promptly to her needs.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you so much for the great review, we are very pleased to hear how happy you are with the care we provide and also for the feedback on how well the staff keep you up to date with the activities Mum joins in with.


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Review from Stephanie T (Granddaughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is very well cared for. The carers always ensure we have sufficient space in a quiet area when I visit with my children. Thank you, Windle Court!

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for you're lovely review. We are very happy to have received positive feedback.


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Review from Nicola T (Granddaughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care given to my nan. Very friendly staff who go above and beyond to tend to all needs and make space for us to spend quality time alone with Nan with all the great-grand children. Thank you Windle Court!

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for completing this lovely review. We are glad to hear how happy you are with the care we provide here at Windle Court.


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Review from Michael K (Son of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have maintained the high standards they showed when any mother first came to stay in the home. She has thrived in an environment where she can enjoy the company of others and is treated with love and respect by the care staff. Many thanks to all of them for their continued hard
work in times that are often very challenging.

Reply from Lorraine Taylor, Home Manager at Windle Court

We are very grateful to have received this great review from you. Thank you so much for this and for your continued support to the home.


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Review from Audrey B (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and I am very happy, the staff are so kind to her. I would recommend Windle Court to everyone.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for this lovely review, we are pleased to hear how happy you are with the care we provide.


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Review from Dawn C (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for everything you did for Dad. He was a difficult person but you showed compassion and empathy every step of the way. You always had time to listen to him and to me and I am incredibly grateful.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely feedback. We are very happy to hear how satisfied you were with the care we provided to your father whilst he was residing here at Windle Court. Thank you for the lovely chocolates the staff thoroughly enjoyed them and we wish you all the best for the future. Please feel free to pop in anytime if you are in the area.


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Review from James B (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very grateful for all the efforts made in welcoming Mum and making her feel comfortable, safe and secure. She appears to have adjusted well to her new environment which allows us to feel happier and more relaxed about her future.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for submitting this lovely review of our care home. We are very happy to hear how reassured you are with how settled Mum is in our care.


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Review from Erin N (Daughter-in-law of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such kind wonderfully warm staff. They came to our aid in a most unfortunate predicament, that I will always be very grateful for.
Besides all of that, they took exceptionally brilliant care of my mother-in-law who unfortunately has Dementia.
These wonderful women worked tirelessly to get us some
support in place for us for when she came home.
Thank you, ladies, from the bottom of my heart, it's a comfort to know we can always count on you.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review. It was an absolute pleasure to be able to facilitate the whole family. If you ever need us again you know where we are and will always step in to support you where you need it.


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Review from Tracy S (Niece of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Windle Court care home and we looked at a few. Staff go above and beyond with their care, all the workers have smiles on their faces from the cleaners to the management. The home is kept spotless, activities for the residents are always a source of fun excellent and food provided is varied.
Each staff member is very approachable and any queries are dealt with promptly. Unfortunately, we lost our family member, but she was so happy there and it has helped us to know that she was surrounded by so much love and care. Thank you everybody at Windle Court.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you so much for your kind words. We appreciate your comments it means so much to hear how satisfied you was with the care provided here at Windle Court.


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Review from J B (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was with you for approximately one month for some rehabilitation care. We have since moved him to another care home, but that is of no reflection of the excellent care he received whilst with you at Windle Court. The decision was purely logistics. We needed to put my father into care after
getting him out of Hospital and it was no easy exercise to do, but your staff were most helpful, especially one lady in particular (you know who you are!). What we needed at the time for Dad was a caring, safe environment that would give him the dignity he required, and that he got from Windle Court.
Myself and the entire family can not thank you enough, for being so accommodating and flexible.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for submitting this lovely review. We are very glad to hear how happy you were with the care provided to your father whilst he stayed here at Windle Court.


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Review from Kim E (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for and loved by staff at Windle Court. They are all wonderful, caring people who do a very difficult job looking after our loved ones when they face a sometimes very confusing and anxious time in their lives. Most of us can't do that job. The staff here are friendly, kind and fun.
When visiting they make you welcome - you become part of this big family. They do lots of activities and encourage residents to take part. I have seen for myself how happy the residents are to join in, watch and sing along. The rooms are clean and tidy. Meals are good plus additional refreshments throughout the day. The residents are kept clean and treated with respect and dignity. The photos tell the story of how good this home is and how happy the residents look in them...I can't thank Windle Court staff enough for looking after my lovely mum. Sadly she has now passed away but was cared for with tenderness right to the end. They are a brilliant team, so supportive in every way.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for submitting this lovely review, We are very happy to hear such lovely feedback and how satisfied you were with the care and support you were provided throughout the time your mum was at the home. We are privileged that you chose Windle Court to care for mum and become part of our family.


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Review from Maxine J (Granddaughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. The residents are treated with dignity and love. My nan has had a new lease of life since moving into the home. They are taken on days out and not left in the home 24/7. They are kept entertained and pampered.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for submitting this lovely review. Our activities team work hard to ensure our resident's well-being is, first and foremost, to promote meaningful activities, stimulation and socialisation. We feel it is extremely important for our residents to be able to go out in the community and still experience everyday living within a care home environment.


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Review from Karen W (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home since October 2022. The care home made the transition very easy. My father is very happy here. The staff are excellent, and I can't thank them enough. They are very caring, very informative and helpful, and they work very hard. He has been on several outings, and
they take pictures and put them on Facebook, which is brilliant as family members can see what my father has been up to, and they all comment on how much this care home does with the residents. The care home is very clean, and my father's room is always neat and tidy. I have had a few issues, nothing bad, but they have acted on it and rectified the problem.
My father loves to dance, and they have entertainment with a singer, and they always get him involved.
I would definitely recommend this care home as this was recommended to me, and I'm so happy that he has settled in really well.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for writing this lovely review. We are very pleased to hear how happy you are with the care provided to your father here at Windle Court and the activities we provide. It is very important to us to promote meaningful activities to our residents, and your father is always happy to join in; he loves a good old dance. We are glad to hear how our social media posts are reassuring for you to see how happy your father is here.


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Review from V C (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always thinking of ways to engage the residents and make their day as fulfilling as possible. Nothing is too much trouble. The staff always keep me informed about what Mum is doing and how she is getting on. All health issues are dealt with quickly and professionally. I can't thank them
enough.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review. We are very glad to hear how happy you are with the care we provide here at Windle Court.


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Review from M D (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A safeguarding complaint is currently ongoing in relation to my mother's 2 weeks care here. Fact. Not stating any allegations as I am not allowed to whilst this is ongoing. Personally, I would never place someone in this care home again.

Reply from Terry Gray, Regional Operations Director at Windle Court

Hi M D,
We appreciate you taking the time to share your feedback. Our teams are committed to providing outstanding quality care. Rest assured the safety and wellbeing of our residents is our top priority. A thorough investigation of your mother’s experience is in progress, and we thank you for your cooperation.


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Review from Malcolm L (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Windle Court to be excellent. My father has been in the home for about 5 months now and the management and staff I have come across are friendly and caring. They are always happy to talk and have been honest about his needs and proactive in looking for ways to help residents get the most
out of their time at Windle Court.


Care homes especially for people with dementia seem very expensive but I do feel he is happy, well fed and the staff do talk with and engage with residents so overall I feel it’s worth the fees.


Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for submitting this lovely review, we are passionate about the care we provide to our residents and to have this recognised and appreciated allows us to strive in giving an overall high quality of care. Thank you once again


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Review from K Y (Son of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are very helpful and friendly my mother really enjoys herself there and she is always chatting to the staff and residents. She likes her meals and the social events which are organised and loves her hair being done.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review, we are very pleased to hear how happy you are with the service we provide here at Windle Court.


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Review from D N (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints the care is excellent. They always put my mum in matching clothes and mum always looks clean. There is a hairdresser here which is a good price. The doctor comes in every Tuesday. All the staff are lovely and friendly. Nothing is too much for them. They have an activity plan that
gets emailed every week which includes arts and crafts, day trips, animals, singers, cooking, book club and also movie nights. The place looks like a hotel with updated decor and furniture. Has a cafe to be used with your family for privacy.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review of the home. We are are thrilled to hear how happy your are with care provided to your mother and also how happy you are with the activities we provide to our residents.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Windle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Windle Court is calculated as follows: ( (229 Excellents x 5) + (29 Goods x 4) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 268 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windle Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Lorraine

Lorraine Taylor

Job Title: Home Manager

Joined: 2009

Hello, my name is Lorraine, and I am the home manager at Windle Court Residential Home based in South Woodham Ferrers.


I have been the home manager since December 2020 at Windle Court and worked for Runwood Homes since 2009.


Windle Court is a 76-bed purpose-built residential home providing 26 rooms on our poppy suite on the ground floor and 36 rooms on our sunflower suite on the first floor. We also have Jasmine which is a purpose-built senior living private suite suitable for independent or for those who require minimal care.


All rooms have ensuite facilities, all suites have their lounges, dining areas and communal facilities. We provide a hairdressing, chiropody and newspaper service and a full activities calendar which includes, weekly cooking, arts & crafts, live entertainment, and minibus trips, just to mention a few. We have a lovely café which is very popular with residents and visitors we also have outdoor space to accommodate summer BBQs, gardening club and fetes when the weather permits.


Windle Court has a cinema room, which is very popular with the residents; this allows them to relax with a glass of wine and a good movie.


We would love to invite you to visit our home and to meet the team, any questions please feel free to ask as we are always happy to help.


Kay

Kay Milbank

Job Title: Deputy Manager

Joined: 2014

I am the Deputy Manager at Windle Court. I have worked here for the past 10 years, i first started in the home as a carer and have progressed to become the Deputy manager in the last year which was always my ambition.


I am kind, and caring and provide support to the staff, residents, families and visitors. I am a champion in the home for manual handling, end-of-life, medication and health and safety.


I have achieved my NVQ level 3 in health and social care and currently working towards achieving my level 4.


Beth

Beth Taylor

Job Title: Care Team Leader

Joined: 2021

Hello, I'm Beth I am one of the care team leaders at Windle Court. I have worked at the home since May 2021. I was first employed as a carer and then quickly knew I wanted to become a care team leader where I could lead my team to make a difference by providing person-centred care.


I am the home's champion for end-of-life and pressure care prevention.


I truly love my role in connecting with the residents and their families.


I find my role really rewarding by making sure our residents are treated with dignity and respect.


Kerry

Kerry Harvey

Job Title: Financial Administrator

Joined: 2020

Hi, I'm Kerry I am the financial administrator for Windle Court. I have been here for over 4 years and I look after all aspects of administrative responsibilities along with looking after all the staff.


I am responsible for all onboarding of new staff to ensure all documentation is legislative and CQC compliant. I am also the home's training champion my role is to help drive staff to ensure all Runwood mandatory training is up to date. I also encourage staff to voluntary participate in additional training to help them progress in their role.


Toby

Toby Punshon

Job Title: Maintenance

Joined: 2024

My name is Toby, and I work as the maintenance man at Windle Court. I love the people I work with, as well as the wonderful residents. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


I enjoy spending time with my family and walking our dog. My interest is restoring classic cars.


Frequently Asked Questions about Windle Court

What types of Care is Windle Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windle Court provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Windle Court have?

There are 76 Single Rooms.

What are the Facilities & Services at Windle Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windle Court to the centre of Chelmsford?

8.6 mile(s) as the crow flies, distance by road may be significantly further.