Windle Court

The Withywindle, South Woodham Ferrers, Chelmsford CM3 7BR
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9.8 78 Reviews
  • Windle Court, Chelmsford
Windle Court is located in a quiet residential area of South Woodham Ferrers. Once inside this purpose built home the conservatory offers the views of the raised flower beds, whilst most of the rooms look out onto lawned areas. There is also a smaller unit, Jasmine Lodge, set in the grounds.

Rooms are all en-suite with wall-mounted TV's as standard, but it is your choice how your room is set and which of those precious items you wish to bring. It is only then the transformation is complete and this home is then your home.

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Care Provided by Windle Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Taylor (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Windle Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Windle Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windle Court Reviews (78)

Total of 78, showing 21-40
9.8

Windle Court has a Review Score of 9.8 (9.754) out of 10, based on 23 reviews in the last 2 years. Over all time Windle Court has 78 reviews.

Overall Experience

  • 61
  • 12
  • 4
  • 0
  • 1

Date Published

78
8
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Review from Ronald C (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise this home more, everything is excellent, and credit to the group.

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Review from Sarah H (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff who really care about my mum. They go over and above to give my mum happiness. The place is beautiful with pristine cleanliness. The room is absolutely lovely. There isn’t anything I could fault and my mum couldn’t be in a better home. Love Windle Court and thank everyone involved
in making my mum’s life so amazing.

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Review from D G (Daughter-in-law of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise enough the care provided in this warm and friendly care home. My father in law has lived here for the past 18 months, the result of which is that he is the happiest he has been since his wife's death 7 years ago.
All staff are truly dedicated and do all they can to ensure the residents
(and families) receive a home from home experience. Communication with families is very good as is the support provided by the local medical centre.

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Review from J C (Daughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been given to my mother since her moving in during December 2022 and since. Has been outstanding. My mother was widowed at the end of May 2022 and it has badly affected her mental health, she became very depressed and isolated. My mother has always been a happy lady, who liked to socialise.
Between my sister and myself, we felt it was best to find a nursing home that could offer my mum care and support to help her heal within herself. The staff and activities that take place at the home, came across as excellent, just what my mother needed.
My mother has improved so much, she is socialising with the other residents and gets on very well with the staff. She is happy in herself. She may have some days where she is a little down, but the staff, truly care and are always looking out for my mum. Her health is being well looked after as she does have some health issues. The staff, go out of their way to make the home happy and always keep myself and my sister informed.

Reply from Lorraine Taylor, Home Manager at Windle Court

Thank you for your lovely review, we are very happy to hear how satisfied you are with the care mum is receiving here at Windle Court and how confident you are in our team. Thank you for your feedback.


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Review from Jane H (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a can-do attitude, everything I asked for was made possible. The staff were all friendly, kind and caring. Mum was only in the home for six weeks, we knew when she went in it wouldn't be long. I'm grateful I chose this home.

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Review from I W (Daughter-in-law of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live permanently at Windle Court in December 2021, after my father-in-law passed. She has dementia and is 97 years old. She is very well cared for. The staff are all very kind to her and anyone who visits. She is well-fed and always clean. Most of all she is happy and we couldn't ask for
anymore.

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Review from Liz K (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the care home gives my mum exceptional care. She absolutely loves it here and says everyone is really kind. We have had no problems arise at all since Mum came in April. I feel happy knowing she is well looked after.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good morning, Liz; we are so thankful for your lovely 5-star review. It's great to receive such lovely feedback, knowing mum is happy and well cared for at Windle Court. We are very proud to be running a lovely home, which is much appreciated by residents and families. Thank you once again.


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Review from Carol W (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff enough - they are all caring, kind and unfailingly helpful. The food looks good too!

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Review from Karen G (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think my mum knows where she is, but I think she just thinks she is staying with friends.

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Review from Daisy K (Granddaughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Nan arrived, the staff were so lovely, it was a difficult transition made a lot easier by the whole team! She has a much better quality of life and I can see her getting her personality back with each visit. The staff are so genuinely caring towards everyone. I couldn't think of a nicer place for
my nan to live now that she's in this phase of her life.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good morning Daisy, we are so pleased to hear how we, as a team, made it so much easier with the transition of Nan becoming a resident at Windle Court. Our staff always ensure the best possible care is delivered to our residents and we are grateful for your recommendation and positive feedback.


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Review from Derek W (Brother-in-law of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff at reception, clean and spacious rooms and communal areas.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon, Derek. We are so grateful for your 5-star review and are happy to see you are satisfied with the home. We like to ensure our environment is clean, welcoming and our residents have a home from home experience. We are also very proud of the team at Windle Court. Thank you once again.


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Review from L H (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, clean and efficient home. Mum wasn't sure to start with but now feels safe and secure. Any needs are addressed promptly.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon,
Many thanks for the positive review, this is very much appreciated. It is very normal for a new resident to feel unsure and anxious to start with, however, as part of our care we reassure and support residents through the transition. We are very happy that your mum now feels safe and secure and all of her needs are addressed promptly.


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Review from Carole C (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum first arrived there were many problems with several things e.g. hearing aid batteries not changed so Mum had no hearing and they never noticed. We have since had discussions and things have improved a lot. My mum's dementia needs lots of watching and answering for her needs. Her stimulation
from activities is important. At first, that need was not seen to but now has also improved and she is, and we are, so much happier.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon Carole, thank you so much for the review. We are so grateful to see how satisfied you are with the enhancements we have made in our care and how pleased you are with the engaging activities of our residents. Thanks so much for your insightful comments.


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Review from June E (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2015 and the care is second to none. I would recommend Windle Court to anyone needing a safe and caring place for their dependent to reside. All the staff look after Mum as if she is their own relative. They keep me informed of any changes to her needs and she is
very happy here.

Reply from Lorraine Taylor, Home Manager at Windle Court

Good afternoon June, we are so happy to read your full recommendation for Windle Court. Our team, from management to the care team, take pride in the services and safety we have for our residents. Thanks so much for your brilliant review.


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Review from V W (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and ready to help. Occasionally they are very busy working with other residents but if I need to speak to someone urgently they will make themselves available as soon as possible. Any concerns I have, have always been responded to by management and dealt with efficiently. Mum
is always well presented and well cared for. She is happy here and enjoys sitting in the lounge with other residents. Sadly with many activities, she doesn't want to join in unless it's singing!

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello, thanks so much for the wonderful review. We take pride in the responsiveness we provide to relatives in our residents' lives, and we are so grateful to hear how pleased you are with your mother's care. We always enjoy hearing her sing, too. Have a good day.


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Review from M B (Husband of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the professional standards consistently maintained. The staff are all committed, caring and capable. My only concern is the problem faced by the laundry trying to return clothing to the correct resident when many residents do not properly label their belongings, as a result even
properly labelled items are delivered to the wrong rooms.

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello, thank you for the wonderful review. Our staff always ensure the best possible care is delivered to our residents and we are grateful for your recommendation and positive feedback. It greatly enhances the care we provide and we appreciate your positive comments.


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Review from Sue B (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently become a resident at Windle Court, she went through a lot of pain, hospital treatments and visits plus leaving her own home after many years. The care staff at Windle Court have been nothing but kind to her and have tried to accommodate all her requirements and needs. It makes me
happy that she is enjoying her time there and now she has folks to chat with, activities and is much brighter in herself. Strangely, since she went into Windle Court she has had no trouble with Irritable Bowel Syndrome that she had had for years and I'm sure it's because her stress and worries have been taken away, thank you Windle Court.

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello Sue, thanks so much for your review. We are so glad to hear how much you recommend Windle Court and the staff are so happy to hear of your wonderful comments. Have a good day.


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Review from Julie L (Wife of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have been really pleased with the care given to my husband, and but for the safeguarding issues with his aggression over the last couple of months. I wouldn't remove him by choice, he is currently in hospital awaiting a move to a place more suitable for his needs now.
The staff have been
exceptional in the months he has been at Windle Court, and are all sorry he can't stay, as am I.

Reply from Lorraine Taylor, Home Manager at Windle Court

Hello Julie, we are so grateful to read your brilliant review. We will miss your husband dearly and we are so grateful to hear how satisfied you were with his care and the services we provided during his stay.


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Review from T A (Niece of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly home from home at Windle Court. My aunt came for a short stay and loved it so much she became a resident. Windle Court is very welcoming and takes great care of my aunt. There's lots of activities, fantastic care and lovely friendly caring staff. Our family s very happy to know that
aunt is settled here and happy. She especially loves her afternoon tea and cake.

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Review from Nigel B (Nephew of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windle Court is an extremely caring environment. Spotlessly clean, light and airy with tasteful decor. The staff I met were very friendly and professional. My aunt has dementia and says she likes it very much and thinks the staff are ‘lovely’. The atmosphere is very peaceful.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Windle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Windle Court is calculated as follows: ( (229 Excellents x 5) + (29 Goods x 4) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 268 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windle Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Lorraine

Lorraine Taylor

Job Title: Home Manager

Joined: 2009

Hello, my name is Lorraine, and I am the home manager at Windle Court Residential Home based in South Woodham Ferrers.


I have been the home manager since December 2020 at Windle Court and worked for Runwood Homes since 2009.


Windle Court is a 76-bed purpose-built residential home providing 26 rooms on our poppy suite on the ground floor and 36 rooms on our sunflower suite on the first floor. We also have Jasmine which is a purpose-built senior living private suite suitable for independent or for those who require minimal care.


All rooms have ensuite facilities, all suites have their lounges, dining areas and communal facilities. We provide a hairdressing, chiropody and newspaper service and a full activities calendar which includes, weekly cooking, arts & crafts, live entertainment, and minibus trips, just to mention a few. We have a lovely café which is very popular with residents and visitors we also have outdoor space to accommodate summer BBQs, gardening club and fetes when the weather permits.


Windle Court has a cinema room, which is very popular with the residents; this allows them to relax with a glass of wine and a good movie.


We would love to invite you to visit our home and to meet the team, any questions please feel free to ask as we are always happy to help.


Kay

Kay Milbank

Job Title: Deputy Manager

Joined: 2014

I am the Deputy Manager at Windle Court. I have worked here for the past 10 years, i first started in the home as a carer and have progressed to become the Deputy manager in the last year which was always my ambition.


I am kind, and caring and provide support to the staff, residents, families and visitors. I am a champion in the home for manual handling, end-of-life, medication and health and safety.


I have achieved my NVQ level 3 in health and social care and currently working towards achieving my level 4.


Beth

Beth Taylor

Job Title: Care Team Leader

Joined: 2021

Hello, I'm Beth I am one of the care team leaders at Windle Court. I have worked at the home since May 2021. I was first employed as a carer and then quickly knew I wanted to become a care team leader where I could lead my team to make a difference by providing person-centred care.


I am the home's champion for end-of-life and pressure care prevention.


I truly love my role in connecting with the residents and their families.


I find my role really rewarding by making sure our residents are treated with dignity and respect.


Kerry

Kerry Harvey

Job Title: Financial Administrator

Joined: 2020

Hi, I'm Kerry I am the financial administrator for Windle Court. I have been here for over 4 years and I look after all aspects of administrative responsibilities along with looking after all the staff.


I am responsible for all onboarding of new staff to ensure all documentation is legislative and CQC compliant. I am also the home's training champion my role is to help drive staff to ensure all Runwood mandatory training is up to date. I also encourage staff to voluntary participate in additional training to help them progress in their role.


Toby

Toby Punshon

Job Title: Maintenance

Joined: 2024

My name is Toby, and I work as the maintenance man at Windle Court. I love the people I work with, as well as the wonderful residents. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


I enjoy spending time with my family and walking our dog. My interest is restoring classic cars.