Windle Court

The Withywindle, South Woodham Ferrers, Chelmsford CM3 7BR
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9.8 78 Reviews
  • Windle Court, Chelmsford
Windle Court is located in a quiet residential area of South Woodham Ferrers. Once inside this purpose built home the conservatory offers the views of the raised flower beds, whilst most of the rooms look out onto lawned areas. There is also a smaller unit, Jasmine Lodge, set in the grounds.

Rooms are all en-suite with wall-mounted TV's as standard, but it is your choice how your room is set and which of those precious items you wish to bring. It is only then the transformation is complete and this home is then your home.

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Care Provided by Windle Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Taylor (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Windle Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Windle Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windle Court Reviews (78)

Total of 78, showing 41-60
9.8

Windle Court has a Review Score of 9.8 (9.754) out of 10, based on 23 reviews in the last 2 years. Over all time Windle Court has 78 reviews.

Overall Experience

  • 61
  • 12
  • 4
  • 0
  • 1

Date Published

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8
10
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Review from Howard L (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Windle Court for nine years. Before taking up residence, I had visited a number of care homes locally and following my own assessment and taking into account other recommendations, Mum agreed to become a resident at Windle Court. As it turned out, it was a very good choice.
During her stay, my mother received nothing but care, kindness and consideration from all the staff she came into contact with. In fact, I would like to put on record my thanks to all the staff for their dedication, consideration, kindness and the professionalism afforded to my mother during the time she spent at Windle Court. Theirs is not an easy job, understated and under-appreciated by many and yet for very little reward. They are dedicated people, caring for those who can no longer look after themselves. They are all very special people.

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Review from Barbara C (Friend of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All safety procedures adhered to.
Felt welcome.

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Review from J P (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to see my father properly for the first time in months! The staff were friendly and very attentive to him. He has been well cared for and was looking bright and fresh, which was such a relief after so much time apart. Dad has a lovely new room, and it is evident that the home, as a whole,
has been redecorated to a good standard. As restrictions ease, I will be back soon and feel confident that the staff are both professional and compassionate.

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Review from Joan H (Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I came to Windle I was very nervous all the time. I have muscle myositis and it is in my legs and arms, so I was always falling and dropping things. It got so bad I started to get palpitations 2-3 times a day worrying about falling, so I knew it was time for me to get 24-hour care in a care home.
The day I put my foot through the door at Windle I felt at ease I was taken to my room. I liked it instantly. The care started straight away as they welcomed me in. I have been at Windle for 4 weeks, the care is there all the time, I feel at ease and I have only had 2 attacks of palpitations. The staff are excellent, always happy, the facilities are excellent. The food is very good. The cleanliness is excellent. I have nothing I do not like. I am at peace here at Windle.

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Review from Denise H (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I arrived at Windle Court, I was greeted as a friend. My mum was placed here after a brief stay in hospital and ten months on she is so settled and happy - it's the best thing that could have happened to her. From being lonely in her flat, she now has company and is so well looked
after. The staff are caring and amazing. They have been able to give her love over the lockdown months when I haven't been able too.

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Review from Paul C (Nephew of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Windle Court from January 2019 until January 2021. It was a massive step for her to move from her home of more than sixty years, however from day one, she told me she felt safe and comfortable. Throughout her stay, she always said how well she was looked after. The staff there are really
caring, understanding and professional, not just towards my aunt, but also towards our family, whenever we visited. I always found them very friendly and approachable. They always said it was my aunt's home so we could come and go to visit her as we please with no restrictions. The last year has obviously been very difficult but it was reassuring to know she was in the best hands and had everything she needed. In her time there, she enjoyed the trips out to the seaside, something she hadn't done for years and she really enjoyed the days when the therapy dogs and other small animals were brought in for the residents to hold and stroke.

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Review from Elaine B (Niece of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Windle Court from November 2019 to May 2020.
The care she received there was excellent and she enjoyed her time, saying how kind and caring the staff were. Nothing regarding her care was too much trouble. The first week she arrived four of the family plus a family dog joined here for
lunch. The hospitality we received was excellent. This set the trend for all our visits we were always made welcome no matter what time of the day we visited.
On our visits, we witnessed the care she received which was not only caring and professional but truly loving.
The home and her room was always beautifully clean. She had all her photos and special ornaments from home around her including a bird feeder outside her window.
My mother, her sister, and I would like to say a huge thank you to all of the staff that looked after my aunt. I can also speak from a professional point of view, as I was an NHS Community Nurse, I would recommend this care home, the staff and standards are exceptional.

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Review from David (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home with all staff that are caring and professional. Nothing has been too much trouble even when we asked for Mum to be moved to a more suitable room which was dealt with swiftly. A huge thanks also for all the care and sacrifices they have provided during the COVID-19 outbreak.

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Review from Branks M (Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me, I should have been here long ago. I was not looking after myself. Probably single living since my wife died - couldn't cope. Since coming here? This is fantastic as you can see from the questionnaire. Now this place is fantastic. I now, here, have a will to enjoy life. Thank you.

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Review from Wayne G (Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good. Excellent support. Very good care.

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Review from Lyn M (Daughter-in-law of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words the amazing, respectful, empathetic care that my father in law has received at Windle Court. From the moment we knew he had to be supported in a care home we were treated with respect and support, there was no pressure just advice and help from the Admin lady to the
Manager, who came out to see my father in law, and then the care giveN in the Home from the carers. They treated not only my father in law with respect, dignity, gentleness, kindness and always made time to speak to him, but also the family visiting, especially in the last few weeks of his life, they were always ready with a kind word and went out of their way to make his last few weeks comfortable, dignified and peaceful. They are nothing short of amazing and we, as a family, are eternally grateful.

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Review from C J (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My recent visits to Windle Court have been very pleasing. The carers are positive and kind to the residents. The environment is clean, bright and friendly. I am always welcomed by staff by name and made to feel part of the Windle Court family. I am extremely happy with the attention my mother receives.

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Review from G S (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in this home for the past eight years. She has received excellent care throughout her stay. The staff are marvellous with their love, care, support and giving the dignity my mum so deserves.
The meals are very good and presented well and always cater to the patient's needs.
Activity staff keep everyone amused and has a variety of activities now my mum is at end of life and I have been overwhelmed with the kindness and love they have shown my mum. I cannot recommend this home enough.

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Review from Patricia P (Friend of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to visit a very good friend today and I was very impressed with all aspects of this care home. On arrival, I was greeted by very polite staff, beautiful and clean, very caring staff who have made my friend very welcome and left him feeling comfortable. I was invited to have lunch with him.
The meal was wonderful, we ate every scrap on our plates and left the table with full stomachs. I would recommend this care home to everyone.

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Review from R G (Wife of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very patient to the resident's needs. Everyone seems focused on treating residents as individuals, within the constraints of a structured care home. Nothing seems too much trouble if it's possible.

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Review from N B (Son of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Windle Court for over five months and are accommodated in two rooms; one is their lounge, the other their twin bedroom.
Their care has been to a high standard. Medical concerns are dealt with promptly and appropriately. The management team is strong and focused on operational
improvement. Carers are attentive and friendly.
My parents settled in very quickly and are appreciative of the care they receive.
Complaints have been minor and have received prompt attention.

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Review from K W (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Windle Court is a welcoming and well-appointed care home providing a safe haven for residents. There is a weekly programme of events available and the food is of a high standard. All staff with whom I have been in contact are approachable, friendly and happy to help in any way they can. They are
very caring to my mother and she has been very happy with the level of care provided as am I.

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Review from R B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff extremely caring and very easy to talk to when asking any questions. It is the small personal care that I find very thoughtful. My parent who lives here loves it.

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Review from E C (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home run by genuinely caring people.
A cheerful welcome awaits you on arrival from the reception desk too.
Clean and nicely kept.
Very happy that my dad is being cared for here.

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Review from Derek R (Husband of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident since December 2017. She suffers from mixed dementia and requires constant help and care. The standard of care has always been very good and she eats well. She can be uncooperative at times especially regarding personal care, but she has always been treated with encouragement
and respect.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Windle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Windle Court is calculated as follows: ( (229 Excellents x 5) + (29 Goods x 4) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 268 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windle Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Lorraine

Lorraine Taylor

Job Title: Home Manager

Joined: 2009

Hello, my name is Lorraine, and I am the home manager at Windle Court Residential Home based in South Woodham Ferrers.


I have been the home manager since December 2020 at Windle Court and worked for Runwood Homes since 2009.


Windle Court is a 76-bed purpose-built residential home providing 26 rooms on our poppy suite on the ground floor and 36 rooms on our sunflower suite on the first floor. We also have Jasmine which is a purpose-built senior living private suite suitable for independent or for those who require minimal care.


All rooms have ensuite facilities, all suites have their lounges, dining areas and communal facilities. We provide a hairdressing, chiropody and newspaper service and a full activities calendar which includes, weekly cooking, arts & crafts, live entertainment, and minibus trips, just to mention a few. We have a lovely café which is very popular with residents and visitors we also have outdoor space to accommodate summer BBQs, gardening club and fetes when the weather permits.


Windle Court has a cinema room, which is very popular with the residents; this allows them to relax with a glass of wine and a good movie.


We would love to invite you to visit our home and to meet the team, any questions please feel free to ask as we are always happy to help.


Kay

Kay Milbank

Job Title: Deputy Manager

Joined: 2014

I am the Deputy Manager at Windle Court. I have worked here for the past 10 years, i first started in the home as a carer and have progressed to become the Deputy manager in the last year which was always my ambition.


I am kind, and caring and provide support to the staff, residents, families and visitors. I am a champion in the home for manual handling, end-of-life, medication and health and safety.


I have achieved my NVQ level 3 in health and social care and currently working towards achieving my level 4.


Beth

Beth Taylor

Job Title: Care Team Leader

Joined: 2021

Hello, I'm Beth I am one of the care team leaders at Windle Court. I have worked at the home since May 2021. I was first employed as a carer and then quickly knew I wanted to become a care team leader where I could lead my team to make a difference by providing person-centred care.


I am the home's champion for end-of-life and pressure care prevention.


I truly love my role in connecting with the residents and their families.


I find my role really rewarding by making sure our residents are treated with dignity and respect.


Kerry

Kerry Harvey

Job Title: Financial Administrator

Joined: 2020

Hi, I'm Kerry I am the financial administrator for Windle Court. I have been here for over 4 years and I look after all aspects of administrative responsibilities along with looking after all the staff.


I am responsible for all onboarding of new staff to ensure all documentation is legislative and CQC compliant. I am also the home's training champion my role is to help drive staff to ensure all Runwood mandatory training is up to date. I also encourage staff to voluntary participate in additional training to help them progress in their role.


Toby

Toby Punshon

Job Title: Maintenance

Joined: 2024

My name is Toby, and I work as the maintenance man at Windle Court. I love the people I work with, as well as the wonderful residents. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


I enjoy spending time with my family and walking our dog. My interest is restoring classic cars.