Windle Court

The Withywindle, South Woodham Ferrers, Chelmsford CM3 7BR
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9.8 78 Reviews
  • Windle Court, Chelmsford
Windle Court is located in a quiet residential area of South Woodham Ferrers. Once inside this purpose built home the conservatory offers the views of the raised flower beds, whilst most of the rooms look out onto lawned areas. There is also a smaller unit, Jasmine Lodge, set in the grounds.

Rooms are all en-suite with wall-mounted TV's as standard, but it is your choice how your room is set and which of those precious items you wish to bring. It is only then the transformation is complete and this home is then your home.

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Care Provided by Windle Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Taylor (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Windle Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • (these prices are only a guideline, please contact Windle Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windle Court Reviews (78)

Total of 78, showing 61-78
9.8

Windle Court has a Review Score of 9.8 (9.754) out of 10, based on 23 reviews in the last 2 years. Over all time Windle Court has 78 reviews.

Overall Experience

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Review from Reginald W (Husband of Resident) assisted by family/friend published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife came into Windle Court she has become happy and an absolute joy to visit as this has not always been the case in the past. The carers who look after my wife really care about her well-being and dignity. Long may she remain here.


Her room is outstanding. The food is of very good quality.

The home is run like a welcoming family unit and always make me very welcome.

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Review from Beverley O (Friend of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Windle Court 3 times a week and have been for some time to visit a very good friend with her husband. I work in the care industry so I can be very critical in my opinion. I must say about Windle Court the home and staff are outstanding. Staff go above and beyond the tasks, they are given or
expected to do. Very caring. patient, friendly, helpful they treat the residents with dignity and respect.

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Review from Susan S (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring; the atmosphere is good from the minute you enter the home. The care and help offered is genuine. Any concerns are listened to.

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Review from Jean M (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot, in all honesty, fault this home in any way. My Mother has thrived in your care, (better than the 8 years living with me).
You all do a wonderful job and the care is outstanding.
I love the paper information for the likes of me who have no email or internet.
Love the flower displays in
reception and smell.

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Review from Brian H (Nephew of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’ve always found the staff kind, caring and compassionate. Even when they’re busy with other tasks they always find time to provide an update on my relative. I'm really confident and reassured that love and care are given consistently.

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Review from Gill W (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our overall experiences since my mother going into Windle Court in December 2015 was good and staff very attentive over the last few months as her health deteriorated. In that time management has changed twice which has been very unsettling for staff but feel from a relative's point of view the management
are moving in the right direction. The night staff on my mother's last night were excellent as had been those on shift all day and all were also very supportive to the family, but the support of the day staff had been particularly caring for many weeks leading up to her death.
Recently I had grave concerns about staffing levels at the weekend which I raised 3 weeks ago. I was told this would be looked into.

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Review from Anne C (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have been very happy with the care mum received while at Windle Court. The staff have always been friendly, helpful and considerate, to us as well as to mum. I was kept well informed about any needs or concerns there were for mum and asked for my permission if there was any change needed
for mum's care.
The home is clean, comfortable and well maintained.
I only ever saw the carers treat all the residents with respect and dignity. There is a friendly, happy atmosphere in the area of the home where mum was placed.
When mum was dying the care she, and our family, received couldn't have been better.

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Review from Christine H (Wife of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my husband has only been a resident for 2 weeks, my experience here has been limited but has been excellent so far.
The staff have been very busy, very good with his care and settled him in.

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Review from Jill K (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Windle Court for 6 months. She was very agitated when she arrived but with help and kindness from the excellent staff, she has accepted that this is her home. Nothing is too much trouble for the staff and I cannot praise too highly how gentle and patient they are. Even
the domestic staff know the residents by name and stop and chat to them. Family are welcome to visit at any time and are also invited to many of the activities taking place. Two full-time events staff ensure that there are activities morning and afternoon including visits from children, animals and days out. My mother went to her first music festival this year! One organised especially for dementia sufferers. The food is excellent and plentiful, there are no agency staff and the new manager is very present. She listens to any problems, takes the comments on board and makes the required changes.

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Review from Jennifer W (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only a resident at Windle Court for a short period of time and we were new to this situation and concerned about how he would settle in the home. We need not have worried at all, as from the first time we visited the home, we were made very welcome and all the staff were extremely happy
and helpful which put our minds at rest immediately. Sadly he was only a resident for 5 days before passing away. Again the staff were so supportive to us a family and they treated dad with the utmost dignity, respect and professionalism. While a resident at Windle Court, my father was the most content he had been for some months. We would have no hesitation in recommending Windle Court to anyone in the same situation.

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Review from A J (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in the above care home and thoroughly enjoyed her stay.
Praising the staff for their professionalism and friendly manner.
This is the first time she has said she would like to go back next time I go away which is, indeed, praise in itself.
It is a shame she is not guaranteed a respite
room here.

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Review from Julia S (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Windle Court has been my mother's home for the last three years. Residents are all encouraged to spend time with others and join in activities, but if they are like my Mum and prefer their own company and like to stay in their own rooms, that's fine too. There is always someone popping in, carers, the
laundry ladies and cleaners all offering a cheery chat. Mum has a keyworker who has been with her from the beginning. She is marvellous with Mum and always has time to listen to any worries I may have. I trust them completely. As Mum's dementia has got worse she can be moody and difficult. This was not her nature before the dementia and it has been hard to watch her deterioration. However, I have only ever seen patience and kindness towards her. I am kept informed of any problems and health issues and fully involved with any changes to her care. There have been a few management changes recently which is a shame, as it can unsettle the staff, but in my opinion, this has not affected the high standard of care offered to my mother.

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Review from Venetia M (Wife of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to constant changes of staff and the use of agency staff, I feel that the standard of care has deteriorated. I have no problem with permanent staff, and feel for them as the hours of work are horrendous, sometimes without a break, and the staff ratio for residents is really inadequate.

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Review from Barbara B (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Windle does provide basic physical care needs. However, mental stimulation and conversation is hit and miss, mainly miss!
Our mum went into care at 101 years of age, she is now 103.
In Windle Mum suffered a fall and broken femur. She recovered well from surgery. Later she suffered a stroke, she recovered
from this also. Mum was mentally well before going into care, although physically she is immobile, deaf with poor sight. She is now getting forgetful, depressed and a little confused and she needs mental stimulation to help her. Conversation is lacking, most carers do not have the time to attract Mum's attention and speak to her. However, there are a few carers who take the time with her. The CTM and two carers are really good, but they are not on duty every day.
Mum stays in her room; her wheelchair is too uncomfortable to sit in for long. Hence events in the home pass her by. She misses out on the manicures in the lounges, so her daughter in law does this now. On rare occasions an event is bought into her room, such as visiting animals, this really does help her.

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Review from Joanne C (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just passed away, 10 May 2016. Her care in Windle Court has been absolutely excellent, wonderful team of people, caring and tending for her. It made her passing for us so much easier to bear.

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Review from Angela C (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been extremely helpful and caring in settling Dad into his new home. After living with me for 12 years it has been upsetting us as a family that we can no longer care for Dad/Granddad. Everyone has been kind to us all over the last few days to ensure he feels at home and has already made
a new friend! So many thanks to Windle Court!

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Review from Val H (Daughter of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In my opinion Windle Court has gone downhill, but after a couple of meetings with management and regional directors, lots of discussions, hopefully it will pick up in the not so distant future. I have discussed a few issues and they are being looked at.

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Review from Mildred S (Wife of Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and satisfied with the staff and home. Not satisfied with the level of care on Saturday and Sunday. There always seems to be a shortage of carers. Very happy with the room, the facilities and the weekday staff.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Windle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Windle Court is calculated as follows: ( (229 Excellents x 5) + (29 Goods x 4) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 268 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windle Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Lorraine

Lorraine Taylor

Job Title: Home Manager

Joined: 2009

Hello, my name is Lorraine, and I am the home manager at Windle Court Residential Home based in South Woodham Ferrers.


I have been the home manager since December 2020 at Windle Court and worked for Runwood Homes since 2009.


Windle Court is a 76-bed purpose-built residential home providing 26 rooms on our poppy suite on the ground floor and 36 rooms on our sunflower suite on the first floor. We also have Jasmine which is a purpose-built senior living private suite suitable for independent or for those who require minimal care.


All rooms have ensuite facilities, all suites have their lounges, dining areas and communal facilities. We provide a hairdressing, chiropody and newspaper service and a full activities calendar which includes, weekly cooking, arts & crafts, live entertainment, and minibus trips, just to mention a few. We have a lovely café which is very popular with residents and visitors we also have outdoor space to accommodate summer BBQs, gardening club and fetes when the weather permits.


Windle Court has a cinema room, which is very popular with the residents; this allows them to relax with a glass of wine and a good movie.


We would love to invite you to visit our home and to meet the team, any questions please feel free to ask as we are always happy to help.


Kay

Kay Milbank

Job Title: Deputy Manager

Joined: 2014

I am the Deputy Manager at Windle Court. I have worked here for the past 10 years, i first started in the home as a carer and have progressed to become the Deputy manager in the last year which was always my ambition.


I am kind, and caring and provide support to the staff, residents, families and visitors. I am a champion in the home for manual handling, end-of-life, medication and health and safety.


I have achieved my NVQ level 3 in health and social care and currently working towards achieving my level 4.


Beth

Beth Taylor

Job Title: Care Team Leader

Joined: 2021

Hello, I'm Beth I am one of the care team leaders at Windle Court. I have worked at the home since May 2021. I was first employed as a carer and then quickly knew I wanted to become a care team leader where I could lead my team to make a difference by providing person-centred care.


I am the home's champion for end-of-life and pressure care prevention.


I truly love my role in connecting with the residents and their families.


I find my role really rewarding by making sure our residents are treated with dignity and respect.


Kerry

Kerry Harvey

Job Title: Financial Administrator

Joined: 2020

Hi, I'm Kerry I am the financial administrator for Windle Court. I have been here for over 4 years and I look after all aspects of administrative responsibilities along with looking after all the staff.


I am responsible for all onboarding of new staff to ensure all documentation is legislative and CQC compliant. I am also the home's training champion my role is to help drive staff to ensure all Runwood mandatory training is up to date. I also encourage staff to voluntary participate in additional training to help them progress in their role.


Toby

Toby Punshon

Job Title: Maintenance

Joined: 2024

My name is Toby, and I work as the maintenance man at Windle Court. I love the people I work with, as well as the wonderful residents. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


I enjoy spending time with my family and walking our dog. My interest is restoring classic cars.