Amber Lodge Care Home

25/27 First Avenue, Westcliff-on-Sea SS0 8HS
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9.7 12 Reviews
  • Amber Lodge Care Home, Westcliff-on-Sea
Amber Lodge Care Home in Essex provides a welcoming home for people who need care.

Trained, compassionate staff give people personalised care in a supportive environment.

Residents can take part in a whole host of activities and have their personal interests and hobbies taken into account.

Delicious, nutritious food is served and specific dietary requirements can be catered for.

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Care Provided by Amber Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vic Bhowaneesing (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Amber Lodge Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600

  • Our fees include routine chiropody care and basic hairdressing provided inhouse by our appointed contractors. You are welcome to use your own hairdresser and chiropodist at your own cost.
  • (these prices are only a guideline, please contact Amber Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking at the front of the building.


Amber Lodge Care Home Reviews (12)

9.7

Amber Lodge Care Home has a Review Score of 9.7 (9.743) out of 10, based on 12 reviews in the last 2 years. Over all time Amber Lodge Care Home has 12 reviews.

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Review from S P (Wife of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want a good care home look no further than Amber Lodge in Westcliff. It is spotless and the staff are wonderful. Nothing is too much trouble for them. The food is top rate. I cannot fault anything. My husband is very happy there and I am pleased I have discovered this Home.

Reply from Veekash Bhowaneesing, Home Manager at Amber Lodge Care Home

It sounds like Amber Lodge has been a wonderful choice for your husband! It must be such a relief to know he's in good hands and that he's happy here! I'm glad you found us and vice versa.


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Review from L R (Brother of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience of the care home for my brother is very good. The staff and management team are always very friendly to help.

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Review from L M (Daughter-in-law of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived here for his end-of-life care. The care he received was second to none. The manager, the nursing sister, and all of the staff were calm, and kind and offered a very dignified and respectful care service to all the residents. Dad was always kept clean, shaved, and always had freshly laundered
clothes and clean bedding. There were regular health professional visits and we were kept informed of any changes in Dad's health. Nothing was ever too much trouble.
Dad was obviously happy at Amber Lodge and told us that it was wonderful there and that everything was done for him. He got to know the staff and trusted them with his care.
At the end of his life, a staff member sat with Dad as he passed while the family was travelling to be there. It was a huge comfort to us that Dad wasn't alone.
Many, many thanks to all involved with making the last weeks of Dad's life as comfortable as possible. You all made a difficult situation easier to cope with.

Reply from Veekash Bhowaneesing, Manager at Amber Lodge Care Home

Thank you so much for your kind and thoughtful words. We are truly touched by your appreciation, and it means the world to all of us here at Amber Lodge to know that the care we provided, brought comfort to your dad and your family during such a difficult time. It was a privilege to care for your dad and we are so glad to hear that he was happy and at ease with us. Our team provides compassionate and respectful care to all our residents and it's heartwarming to know that our efforts made a positive difference in his final days. Knowing that we could help make his passing peaceful and dignified is a reminder of why we do what we do. Please know that we were honoured to be a part of his care and we are grateful that you trusted us to look after him. Thank you again for your kind message and for taking the time to acknowledge the work of our team. We wish you and your family strength and peace during this time.


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Review from Paula J (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky that we found Amber Lodge. I never thought my dad would ever settle within a caring environment - he has dementia and prior to Amber Lodge would always try to get 'home'. He never seemed happy or wanted to be around others. Immediately the staff took the time to get to know him, and
his sense of humour - took my advice on what he liked to do and ways to distract him, while teaching me at the same time.
He has formed good bonds with the staff who treat him with respect and engage in banter which he loves.
They are all so caring and patient. The decor is bright and well-decorated and adds to that comfortable environment. As someone who visits 3-4 times a week, I'm always made welcome and it's a joy to walk in and see how settled and happy he is. I'd recommend this home to anyone.

Reply from Veekash Bhowaneesing, Manager at Amber Lodge Care Home

Thank you so much for your incredibly kind words. We are truly touched by your message and thrilled to hear that your dad has found comfort and happiness here at Amber Lodge. It's wonderful to know that he has settled in so well and that our team has been able to provide him with the care, respect and attention he deserves. Our goal is always to create a home-like environment where every resident feels understood and valued and it's heartwarming to hear that your dad enjoys his time with us, forming bonds with the staff and engaging in the kind of banter that brightens his days. We are also grateful and look forward to your regular visits. Your recommendation means a lot to us, and we'll continue to do everything we can to provide your dad with the best care possible. Thank you again for taking the time to share your thoughts.


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Review from Tracy J (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum knew she was end of life when she moved into Amber Lodge at the end of May but she retained full mental capacity until the end, which came at the beginning of July. She had nothing but praise for the staff who treated her as though she were one of their own family. Her welfare was paramount and
they frequently checked on her and attended to her needs quickly and effectively, identifying when she needed extra help or new medication, and raising their concerns with the GP. Nothing was too much trouble and they remained friendly and cheerful whenever they were with Mum.
Visiting every day, I quickly grew to know the staff and their routines and although they were busy they took the time to look after us as family and friends. They made us welcome at any time of the day.
The room was kept spotlessly clean and housekeeping duties were exemplary. When Mum was unable to eat easily or didn't care for a meal, they found alternatives for her.
I wouldn't hesitate to recommend Amber Lodge.

Reply from Veekash Bhowaneesing, Home Manager at Amber Lodge Care Home

We are truly honoured that your mum felt so well cared for during her time with us at Amber Lodge. It was a privilege to support her through her final weeks, and we are pleased to hear that she felt like part of our family. The well-being and comfort of our residents is our highest priority, and it means so much to us to know that she was comfortable and well cared for. We are also grateful for your kind recognition of our staff. Their dedication and compassion are at the heart of what we do, and your acknowledgement of their efforts, especially during such a challenging time, is deeply appreciated. It was a pleasure to get to know you and your family during your visits, and we are glad that you felt welcome and supported. Thank you again for your kind words and for recommending Amber Lodge. Please know that our thoughts are with you and your family during this time.


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Review from Marie B (Wife of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was here in January unfortunately he passed away. He was here for 10 days the care he received was 100 percent the staff is so caring and nothing is too much. His time here was exceptional the staff were like family and my family would strongly recommend this care home.

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Review from P C (Nephew of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my aunt and uncle have not been in the care home very long I would certainly recommend the home. The home has a very welcoming atmosphere. The staff are very attentive and easy to relate to for both the residents and families.

Reply from Veekash Bhowaneesing, Director at Amber Lodge Care Home

It is a pleasure to have your relatives residing with us and you as a visitor. Thank you very much for your kind words and feedback. We will be sharing these with our staff and using them to help improve our services.


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Review from Janet W (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been treated with care, compassion and dignity by all the staff at Amber Lodge. He feels comfortable as possible and does not feel alone. This is a great comfort to all the family. Thank you; you are all heroes.

Reply from Veekash Bhowaneesing, Home Manager at Amber Lodge Care Home

Your dad is a lovely man to look after. He is always grateful for all the help he receives and considers himself a very lucky man to have you looking out for him. We value your feedback very much.


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Review from D P (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being a new home, they do not yet have a CQC rating. However, I have found the home to be very pleasant, caring and professional. I would be more than happy for my mum to be a permanent resident and so would she.
Whilst there is currently a low number of residents, I would like to see some activities
being introduced whenever practicable.

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Review from James L (Partner of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the way a care home should be run - a refreshing change from previous disaster.

Reply from Veekash Bhowaneesing, Manager at Amber Lodge Care Home

Thank you for your words of encouragement. We are glad that we have been able to improve on your general experience of care received in a care home.


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Review from Kim H (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the home generally, the care staff are very kind and look after Dad and also make myself and family feel very welcome. There is a nice homely atmosphere. Food is good and Dad is fed and watered regularly.
I always feel that nothing is too much for the staff as they are always very willing
to assist.
Dad has settled into the home really well and appears to get on well with everyone.

Reply from Veekash Bhowaneesing, Director at Amber Lodge Care Home

Thank you for your kind words. It is a pleasure to have you and your dad as part of our family. He has settled well in his new home and hopefully he will continue to do well.


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Review from S W (Grandson of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was cared for at Amber Lodge Care Home after being discharged from hospital for end-of-life care.
The care and compassion shown to Nan, and us as a family, by every member of staff at the home was first class. They treated Nan with dignity and respect and like a member of their own family rather
than a patient.

Reply from Sunita Warner, Director at Amber Lodge Care Home

Thank you for your kind words. It was a pleasure to have her and you as a family, in our home.


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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Amber Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Amber Lodge Care Home is calculated as follows: ( (104 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 136 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amber Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Amber Lodge Care Home

What types of Care is Amber Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amber Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Amber Lodge Care Home have?

There are 9 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Amber Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amber Lodge Care Home to the centre of Westcliff-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.