Fernbrook House

37/47 Fernbrook Avenue, Southend-on-Sea SS1 2QW
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8.2 8 Reviews
  • Fernbrook House, Southend-on-Sea
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Show Fernbrook House on the Map

Care Provided by Fernbrook House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lilian Kufa (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)

Funding & Fees Guide for Fernbrook House

  • Please ring to enquire regarding prices we do take social services clients.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Fernbrook House Reviews (8)

8.2

Fernbrook House has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Fernbrook House has 8 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 1

Date Published

8
0
0
1
7

Review from Emma J (Relative of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My god-mother was given the best quality care, support, respect and advice during her stay and indeed all of us as family equally relieved support, friendship and it is with thanks to them that she has progressed so well after coming out of hospital. All the staff work extremely hard and truly Fernbrook
House feels like a warm home with some of the nicest staff one could hope to meet! Nothing is ever a problem and I am extremely grateful to all there. Thank you all so much! There were many activities to do, with people always asking my god-mother if she needed anything from tea and coffee to helping her with paperwork and her mobile phone. The therapy robotic cat had an amazing impact on her wellbeing and it truly made a turning point for her. She felt safe and happy!

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Review from Fern P (Friend of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend was discharged to Fernbrook just over a year ago after suffering a few strokes, and since arriving, we have experienced nothing but the best from the staff team in terms of passion and care. They really enjoy their jobs - evidenced by their longevity of service, and because they are happy,
they go the extra mile to ensure people in their care are happy. The physical site is tired looking but I'd rather have a team of committed people looking after our friend with real care than have her in a fancy-looking place where the staff doesn't care. They provide a range of activities and stimulation - from karaoke singing to bringing in friendly dogs and sheep for people to pet and hold. We especially enjoy receiving their regular newsletters that keep us up to date with all that is happening. Hats off to the manager and her team for providing such a warm environment!

Reply from Lilian Kufa, Manager at Fernbrook House

Thank you for such a lovely review, we are so pleased you are happy with the care your loved one is receiving. We try hard as a team to create a happy and caring environment whilst delivering person-centred care, it's always heartwarming to hear that we are succeeding and that it is appreciated.


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Review from Samantha C (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When my stepfather was discharged from hospital to Fernbrook following a major stroke, I was hesitant about the nursing home as they didn’t have a website, hence it was difficult to find reviews or get any information on the home. My stepfather’s stay was only for two weeks, during which I was unable
to see him due to COVID restrictions. He was sent back to the hospital another two weeks later where they informed me that he had suffered another stroke and had developed a painful pressure sore during their care. I visited Fernbrook most days to wave and attempt to communicate to my father through the window. In hindsight, I recall he was always just sitting in an armchair. Overall I would not recommend Fernbrook. My father subsequently passed away, at another care home with dignity.

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Review from Trevor G (Partner of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home highly enough and would recommend it to anyone looking for a place where their loved one will be looked after and cherished. When searching for a home for my partner originally I was lulled into a false sense of security by the ridiculous untrue blurb on certain websites
and I chose a home that supposedly specialised in Parkinsons and Dementia. In fact this home specialised in taking money for doing little in return and could not get rid of my partner quickly enough. This was where Fernbrook House stepped in. OK they don’t have expensive leather settees and fancy chandeliers but they DO have a staff who really care about their residents and always go the extra mile to help. Sadly my partner died in February but I will never forget the staff at Fernbrook. They made her last days worth living.

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Review from Symon B (Son of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fernbrook House was a real home for my late mother, who resided there for well over a year before she sadly, passed away in hospital in January 2020.
All the staff there are amazing visiting her in hospital unknowingly, on her last day of life.
She was made to feel very welcome and loved living there,
the staff invoked her and all the residents with daily exercises and stimulation, she was taken out on many occasions for shopping and local excursions, making many new friends, she went into care after nearly a month in hospital following severe breathing difficulties and needed to be cared for on a 24/7 basis.
The whole staff there are an example to the nursing care system for genuine support and love of their residents and relatives alike.
Thank you all for looking after and making my mother's last years as comfortable as possible!

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Review from Richard W (Son-in-law of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived over three years ago in a right pickle as a temporary step-down from SUH with advanced dementia, sepsis, bed-bound, risk-feeding (she’d forgotten how to swallow) and grade 4 pressure sores along with various other issues.
Our initial ‘first impressions’ of Fernbrook were
negative - shows you shouldn’t judge a book by its cover! Over time the penny dropped how fantastic the real care actually was. The manager runs a tight ship with her team of nurses and care assistants. Time spent on one to one feeding slowly but greatly improved her risk feeding and soon she was back on puréed solids and drinks.
Her pressure sores started to clear up and remarkably were pretty much clear within a year. She has had a couple of turns for the worse in her time there and Fernbrook have been brilliant. Staff there throughout have been really lovely people. For my bedbound mother-in-law and her severe Alzheimer’s condition, this place ticks all the boxes and we are very happy she’s there!

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Review from Andy L (Son of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Management, Nurses and Care staff at Fernbrook Nursing Home are such friendly, warm and very caring people. My Mother is a resident at the home, having had 3 weeks prior to this in Southend Hospital with an infection. All the staff have actively engaged and encouraged my Mother to eat and drink
and get better, and she seems much happier in this relaxed and comfortable environment.


I would certainly recommend this Nursing Home as an excellent place to friends and relatives.


Just to add, a very Big thank you to all the great staff there for your help in caring for mum. Best Wishes.


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Review from Annette B (Daughter of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reassuring arrival during a difficult time. Caring staff. Including management and care nurses. Nice room, super care overall. My Dad was very happy with the room, the lovely staff, overall atmosphere pretty much to the end. It meant a lot to my sister and I and Dads many friends that he was in
good care even when we could not be there. A big thank you to all staff who cared for my late Dad.

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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Fernbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Fernbrook House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Fernbrook House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Fernbrook House

What types of Care is Fernbrook House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fernbrook House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Fernbrook House have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Fernbrook House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Fernbrook House to the centre of Southend-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.