Langley Lodge

39 Imperial Avenue, Westcliff-on-Sea SS0 8NQ
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9.8 59 Reviews
  • Langley Lodge, Westcliff-on-Sea
Langley Lodge provides accommodation for those who are in need of residential, nursing, palliative or respite care in a friendly, homely and supportive environment.

The fully trained and supportive staff, pride themselves on the delivery of the highest standard of personalised care, promoting resident independence and respecting their dignity at all times.

Langley Lodge is situated in a pleasant area of Westcliff-on-Sea and enjoys views of the Thames Estuary.

The onsite cook provides home cooked meals and is happy to cater for all tastes and dietary requirements.

With the activities co-ordinator on hand and with regular visiting entertainment, residents are able to stay active and entertained as much as they wish.

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Care Provided by Langley Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • NAH Care LTD
  • Person in charge
  • Vicky Raven (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Langley Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,290 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,750
    • Self-Funded Nursing Dementia Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,600

  • Please note that our fees do not include Hairdressing, opticians, chiropody etc
  • (these prices are only a guideline, please contact Langley Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Langley Lodge Reviews (59)

Total of 59, showing 1-20
9.8

Langley Lodge has a Review Score of 9.8 (9.803) out of 10, based on 18 reviews in the last 2 years. Over all time Langley Lodge has 59 reviews.

Overall Experience

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  • 18
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Date Published

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Review from C F (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only at Langley Lodge for the last two weeks of her life, she was treated with care and respect. She was washed every day, her hair brushed, her teeth cleaned and clean clothes every morning. After months of being in hospital where for obvious reasons, personal care takes a back seat.
Mum was given her dignity back at the end.

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Review from Carol D (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Langley Lodge after a stay in hospital. He was sent there for palliative care and we were unsure whether this was a suitable place for him. We need not have worried as he was shown care and compassion by all the staff and this was also extended towards visiting family and friends.
My mum, brothers, grandchildren and wider family would like to thank all the lovely staff for looking after Dad and treating him with the utmost dignity and respect. Nothing was too much trouble, thank you so much.

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Review from Rachel H (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Langley from hospital in May and was in need of quite a lot of care. Over the past three months the staff have helped her get mobile again; healed an ungradeable bed sore and given her back her confidence to be independent. All of the staff are incredibly caring, kind and treat Mum with
love and dignity. The food is freshly prepared and home-cooked and excellent quality - nothing is too much trouble for the residents. The home is always clean and the communal areas filled with flowers and welcoming. The volunteers who come in to carry out activities are also amazing - pamper days; themed nights - it really makes the residents feel special. They have truly worked miracles in making Mum well again! I will be forever grateful for their help giving us back our mum and I know that she will miss them all lots when she goes home. A truly outstanding care home.

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Review from Sara R (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My terminally ill dad arrived at the lodge in an emergency and was warmly welcomed. The staff were fantastic, they were caring and compassionate at all times, nothing was too much trouble. They took great care of my dad in his last couple of weeks and even though we were visiting they took good care
of us as well. Would highly recommend.

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Review from H J (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Langley Lodge cared for my dad for 4 weeks after a diagnosis of stage 4 brain tumors.
The staff were amazing and so caring, just like family.
They treated him with dignity, respect and also love.
When the time came and my dad passed, there was no hurry and the staff said to take as long as you would
like to say goodbye.
I would 100% recommend Langley Lodge to anyone looking for a care home.

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Review from K M (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff absolutely make Langley Lodge, the care, the thoughtfulness, the empathy, their knowledge and their want to go above and beyond astounded me. We are truly thankful that Mum's last few days were spent at Langley Lodge and that brings us a lot of comfort.

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Review from Sue B (Friend of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dearest friend went to stay in Langley Lodge. She was end of life. The commitment of staff made her three weeks there very happy. The home is a bit tatty and needs a refurbishment, but right from the medically trained staff, carers, housekeepers, kitchen and maintenance, all were fantastic! A lot
of the staff have been there some time, which says it all... a good environment to work in.
Thank you, Langley Lodge; you all deserve a pat on the back!

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Review from Kerrie C (Granddaughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone who cared for my grandad for the last seven months of his life. My mum was worried about choosing a care home for him, but she made the right choice. The staff here are amazing. My grandad loved all the staff, and they treated him with care and dignity. The home was always spotlessly
clean and always smelt fresh and clean.

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Review from C M (Granddaughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home that really cares.
We got to spend 5 special days and nights with our nan as she passed all thanks to the safe here. Who went above and beyond to care for us in such a sad time.
All the safe are friendly, happy to help and caring. The home is clean and homely.
Thank you.

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Review from Victoria O (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 3 months of her life at Langley Lodge until she peacefully passed. The care she received was truly amazing and as a family the support given was also compassionate, respectful, and caring at all times. Originally I felt apprehensive about my mother going into a nursing home,
however the staff at Langley Lodge completely put my concerns at right. From the warm welcome received on day 1, right through the 3 months of care, the whole team made us feel reassured and at ease. We cannot thank the team enough for the way they looked after my mum's every need. A team of angels.

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Review from J W (Friend of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Langley Lodge for end-of-life care, although her time was short he was cared for in a dignified manner. The staff were helpful and professional. We were made welcome during our visit and felt like one of the family. The home is clean, well-managed and a happy environment. My
friend was so happy that he died with dignity, pain-free and with care and support.

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Review from Mandy S (Niece of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Langley Lodge enough for their utter dedication, compassion, empathy, dignity and 5-star care of my uncle, he currently has been there for 16 months and in that time nothing has been too much for them. He always looks and smells amazing, this nursing home is always so clean and smells
fresh. As for the staff, everyone there is so friendly and can't do enough for him or my family. They are all professional and stick to strict infection control measures to keep all residents safe. I just wish my uncle had come to Langley Lodge sooner. 5* home with 5*staff.

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Review from Susanna T (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Langley Lodge highly enough. From when my mum went into Langley she was looked after so well, they really do take care and pride in their job. Mum was very happy at Langley, it was a real family-loving environment for her in her last few weeks. It’s made the whole experience for us as
a family a lot easier to come to terms with.

Reply from Vicky Raven, Manager at Langley Lodge

All the staff here at Langley Lodge thank you so much for entrusting us with the role of supporting your wonderful mum in her last few weeks.


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Review from J D (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the care of Langley Lodge for a few years now and I've been very happy with the level of care she receives. They keep me well informed of any incidents that have happened. Mom seems very happy there and comfortable with the staff.

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Review from Ryan P (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It takes a special kind of person to work in end-of-life care, Langley Lodge definitely has these throughout the facility. My mother, despite being very ill, felt settled, cared for and supported in the month she was there, nothing was too much trouble. I can't thank the manager and clinical Lead enough
for their care, assistance, guidance and information from admission to mum's final days.
Langley Lodge comes highly recommended to anyone looking to put a loved one in safe hands.

Reply from Vicky Raven, Manager at Langley Lodge

All the staff here at Langley Lodge thank you so much for entrusting us with the role of caring for your wonderful mum in her last few weeks.


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Review from B H (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Langley Lodge deserve the highest recognition for the work they do. My father was admitted for palliative care and as a family, we were overwhelmed by the care and compassion given to my father and to us as a whole family.

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Review from Emma D (Friend of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was moved to Langley Lodge from the hospital. When I went in to see her I was overwhelmed by how well she looked and the overall change it had made. The care staff were very polite, helpful and overall amazing to her. They made her last days amazing and special. They went to high standards
to keep her happy and comfortable and she seemed herself again, she felt like she was home!
I would definitely recommend this home to others trying to find a nice loving home for their friend or loved one to spend their last days in, so thank you again Langley for what you did for my dear friend.

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Review from P S (Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and clean room.
Good service and food.
Not told when to get up or go to bed.
Staff effective but not intrusive.
Very comfortable here.

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Review from A K (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Langely Lodge made my mum's final two weeks as comfortable as possible. They looked after her really well. Nothing was too much trouble. My parents went into Langley Lodge together; my dad is still a resident (he has dementia), and he is well looked after too. Langley Lodge is one of the
more expensive nursing homes in the area but is rightly highly rated, however.

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Review from C R (Niece of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in a very bad way when she arrived at Langley Lodge due to being in a previous care home who gave her no care. Since arriving at Langley, she is back to her old self - Happy, Smiling and loving everybody at Langley Lodge. I did not think she would reach her 97th birthday, but thanks to everybody
at Langley she is still going strong. The change in her is remarkable. Due to the wonderful caring staff. Thank you so much.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Langley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Langley Lodge is calculated as follows: ( (168 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langley Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Langley Lodge

What types of Care is Langley Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Langley Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Langley Lodge have?

There are 19 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Langley Lodge?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Langley Lodge to the centre of Westcliff-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.