Langley Lodge

39 Imperial Avenue, Westcliff-on-Sea SS0 8NQ
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9.8 59 Reviews
  • Langley Lodge, Westcliff-on-Sea
Langley Lodge provides accommodation for those who are in need of residential, nursing, palliative or respite care in a friendly, homely and supportive environment.

The fully trained and supportive staff, pride themselves on the delivery of the highest standard of personalised care, promoting resident independence and respecting their dignity at all times.

Langley Lodge is situated in a pleasant area of Westcliff-on-Sea and enjoys views of the Thames Estuary.

The onsite cook provides home cooked meals and is happy to cater for all tastes and dietary requirements.

With the activities co-ordinator on hand and with regular visiting entertainment, residents are able to stay active and entertained as much as they wish.

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Care Provided by Langley Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • NAH Care LTD
  • Person in charge
  • Vicky Raven (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Langley Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,290 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,750
    • Self-Funded Nursing Dementia Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,600

  • Please note that our fees do not include Hairdressing, opticians, chiropody etc
  • (these prices are only a guideline, please contact Langley Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Langley Lodge Reviews (59)

Total of 59, showing 21-40
9.8

Langley Lodge has a Review Score of 9.8 (9.803) out of 10, based on 18 reviews in the last 2 years. Over all time Langley Lodge has 59 reviews.

Overall Experience

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  • 18
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Date Published

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Review from Janet S (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was happy and well looked after. We felt secure that she was in safe hands, and she was treated with very special care and attention to all her needs, right up until her end of life. I would happily recommend Langley Lodge for anybody's loved ones. Cannot praise them enough.

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Review from S R (Granddaughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved onto Langley Lodge for palliative care. This was a huge and emotional set for us as a family. However, from the moment she arrived, we knew it was home. The staff were amazing, so caring and attentive. Simply cannot fault the team. They are all amazing and make Langley Lodge a comfortable
and inviting home from home.

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Review from K B (Son of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just fabulous, so professional in their help in moving my mother from one care home to Langley Lodge.
Well done to all!

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Review from Karen N (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very happy staying at Langley Lodge. The home is always clean, and my dad well cared for.

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Review from B K (Son of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In a very difficult situation with Covid-19 on the rampage, the home has communicated any issues during lock-down. Prior to lock-down, my father seemed to be settled. The food looked great and he was getting good care.

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Review from A C (Son of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Langley Lodge made Mum very welcome, after a difficult transition from the home environment. They continue to provide a great service in a challenging environment. I would have no hesitation in recommending them.

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Review from H R (Wife of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband very well cared for during his stay at Langley Lodge. All the staff was extremely kind and caring. When my husband passed away everything was done to ease a very difficult time and I certainly remember some happy times there. Thank you.

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Review from David C (Son of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Langley Lodge have been looking after my father for three months. It’s difficult to put into words how wonderful they have been with him since he arrived. When my brother and I first looked at nursing homes, Langley Lodge immediately stood out. As I walked into the home, I felt a lightness
about the place, something I had not felt before at the others we had visited. At Langley, it’s not just the large bright airy communal rooms that are full of light, but the atmosphere as well. There is a subtle happy buzz which is in every corner of this lovely building, and it’s mostly due to the staff. They can’t do enough for their residents. Homecooked food throughout the day follows my father's daily showers. At 90 years of age, he is the happiest I have seen him for years. My father’s problems are physical, so we always know what he is experiencing. He cannot praise the staff enough at Langley and is so grateful he is living there. I highly recommend Langley Lodge.

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Review from Julie C (Daughter-in-law of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After over a month long stay in Hospital, it was clear my father-in-law needed full time nursing care. After visiting several homes in our area, we knew straight away that Langley Lodge would be the right place for him, it just felt right and met all of his requirements. The Management and staff were
so welcoming and answered all of our questions and fears. It took him just a few days to settle in and get into a new routine. He started eating well putting back weight he'd lost in hospital, and began gaining strength and walking again within days of being there, the change in his mental health greatly improved too. My father-in-law shares a large bright room with another gentleman which he's happy with. He gets showered each morning, has breakfast in his room and is able to walk aided to sit in a chair by the window with nice views. The nurses, care workers and Management are wonderful and make his days the best they can be, he wakes each day with a smile, he couldn't be happier.

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Review from Steve C (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Langley Lodge enough! My father is so happy there, he loves it! The staff make him feel special every single day and the care he has received is the highest level possible. The trauma of our father having to go in care and the emotional rollercoaster surrounding it was softened by
the professional and caring attitude that Langley applies every day. As soon as we went in to view we knew the place was perfect. We could not be happier with our choice and my Father is the happiest I've seen him in years.
The carers, nurses, management and caretakers are just wonderful, it's just a brilliant place.

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Review from Leon W (Grandson of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Langley Lodge took care of my nan in her final few weeks, and I cannot fault any of their care; they made her laugh and smile right until her final day.
They treated her like royalty; as they do with all their residents.

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Review from Lauren B (Granddaughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Langley Lodge made such a sad and heartbreaking time as comfortable and smooth as possible. The staff treated my grandmother as if she were their own. There is truly nowhere else I’d have preferred her to be.
Thank you all so much.

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Review from J B (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so loved in this place, she had a short illness and withing eight days she passed on peacefully. I could not have asked for more.
Excellent staff who made it so much easier for us as a family.
Five-star service.

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Review from Maria P (Daughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were both residents at Langley Lodge and were able to share a large sunny bedroom, which was ideal for them. The care here was excellent, the staff genuinely caring and warm. The qualified nursing staff are very experienced and the nursing care was outstanding, particularly at end
of life.
The home is very well managed, a social worker who came to assess my mother’s care commented on the high quality of record-keeping and monitoring, and we found the staff very responsive to any concerns raised, we never felt brushed off or ignored.

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Review from K L (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly care staff. Well maintained and a clean care home. Helped my mother through her final months very well.

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Review from Ester B (Daughter of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Langley for the last 18months of her life. As a medical professional, I have been in and around many clinical care settings and I am very happy with the quality of care my mum received. It was a home, not a care facility and the staff looked after my mum and our family with
a warm embrace.


She had complex medical needs and at times required skilled nursing care to look after her. This care was consistently tailored to her as an individual and always respectful to her preferences, especially at end of life. The staff were responsive to communication and always open to discussion and feedback. Maintaining dignity was very important to Mum and the staff always had time to make sure her hair was brushed and her earrings were different every day.


Our family is very grateful for the love, care and respect given to Mum at Langley in the last stage of her life.


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Review from P B (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langley Lodge provided fantastic care for my mother throughout her time in the home.
Right up to her last days, she was treated with dignity and care. Any request that was made was considered and completed where possible, without hesitation where appropriate.
I would highly recommend this care facility.

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Review from Kevin R (Son of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in remission from renal failure and transferred from a hospice to Langley Lodge. The management were very open about the home, associated fees and we were shown available bedrooms, communal lounge/kitchen etc. Mum had a single room with a view to the sea. Staff were attentive to her needs
and requirements and friendly towards the family. The nursing team understood her condition and requirements. Staff were very caring towards the family when mum passed away and overall Langley Lodge was a good choice of nursing home for mum's last weeks.

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Review from Andrew M (Friend of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This lady friend was unmarried and has no family to support her when Parkinson's began to set in slowly. She was still active but eventually found she needed care and was recommended to Langly Lodge by her solicitor who had had a relative cared for there. There were several other homes in the area but
the official care home survey gave Langly Lodge a high rating on all account. From our experience, this friend was treated with kindness and allowed to fo out with a member of staff to local clubs and her regular church attendance. The management protected her from visitors they felt were a possible problem and she was given a comfortable room to live in and was able to eat her meals on her own, which she preferred. In all respects, she was happy and spent her last years in a very friendly and caring environment. I would be happy to be a client.

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Review from K F (Son of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff. My Mum was happy there and felt secure. Nothing seemed to be too much trouble. Langley Lodge made the last 5 months of my Mum's life the best they could be.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Langley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Langley Lodge is calculated as follows: ( (168 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langley Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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