Langley Lodge

39 Imperial Avenue, Westcliff-on-Sea SS0 8NQ
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9.8 59 Reviews
  • Langley Lodge, Westcliff-on-Sea
Langley Lodge provides accommodation for those who are in need of residential, nursing, palliative or respite care in a friendly, homely and supportive environment.

The fully trained and supportive staff, pride themselves on the delivery of the highest standard of personalised care, promoting resident independence and respecting their dignity at all times.

Langley Lodge is situated in a pleasant area of Westcliff-on-Sea and enjoys views of the Thames Estuary.

The onsite cook provides home cooked meals and is happy to cater for all tastes and dietary requirements.

With the activities co-ordinator on hand and with regular visiting entertainment, residents are able to stay active and entertained as much as they wish.

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Care Provided by Langley Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • NAH Care LTD
  • Person in charge
  • Vicky Raven (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Langley Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,290 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,750
    • Self-Funded Nursing Dementia Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care £1,300 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,600

  • Please note that our fees do not include Hairdressing, opticians, chiropody etc
  • (these prices are only a guideline, please contact Langley Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Langley Lodge Reviews (59)

Total of 59, showing 41-59
9.8

Langley Lodge has a Review Score of 9.8 (9.803) out of 10, based on 18 reviews in the last 2 years. Over all time Langley Lodge has 59 reviews.

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  • 18
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Review from S D (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad had a bad experience in a different care home and so we were very fussy as to where we placed him and we were recommended to Langley Lodge. As soon as we walked through the door we knew we wanted our Dad to live there. He had Parkinsons and Dementia and we can't recommend Langley Lodge enough
for their care and attention in looking after Dad. On many visits, we found staff members just sitting, talking to him and making him smile. Such a personal care is given by all, including the management team. Such a happy vibe and nothing was too much trouble for any of the staff. We would highly recommend this care home to any family.

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Review from A S (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring and friendly team who worked hard to offer individualised care. Worked with us as a family and allowed us to contribute to dad's care and in care planning. Some cleanliness and maintenance issues. Dad quickly relaxed and I am sure his last few months were happier and more comfortable thanks
to the care he received.

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Review from Gemma S (Daughter of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the kind and caring staff of this care home enough for their professional, diligent and kind approach in supporting our Mum in the last two weeks of her life. Aside from the excellent nursing care and liaison with community services, all members of staff showed Mum unbounded respect
and support, affording her a level of independence which would have been impossible in a hospital environment.

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Review from C B (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am secure in the knowledge that my mother is well looked after and cared for. There is a friendly atmosphere where we always feel welcomed and part of the family. It definitely is my mother's home, not just somewhere that she resides.

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Review from Elsie L (Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very kind.

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Review from Susan M (Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff excellent, caring and cheerful always. In hindsight, perhaps a care home would have been better than a nursing home as most patients were bed-bound. As I improved I would have liked more activities and social interaction. Staff were always cheerful and chatty however.

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Review from Laura B (Niece of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been attending/visiting Langley Lodge from earlier this year. The home is kept lovely and clean. The staff are very helpful. My uncle is well cared for.
We would, without doubt, recommend this nursing home.

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Review from S G (Son of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be hard to fault Langley Lodge in any way. They cared for my mother with great compassion and dignity. Excellent!

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Review from Sandy S (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased with Langley Lodge, the carers were all so kind and thoughtful, nothing was too much trouble.
Dad was looked after with the utmost dignity and consideration.
He settled in quickly and enjoyed the activities that were provided.

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Review from Melanie M (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are delighted that we have found Langley Lodge for my fathers care. The staff are of high quality which is all down to the management and training they provide a really caring and very proficient service. This has made it so much easier for my father to leave his home and he is very happy. So keep
up the good work. Thank you.

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Review from Ian P (Son of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I cannot thank Langley Lodge enough for their kindness and compassion shown to my Dad, particularly in his final hours.
He was treated with respect and dignity, and we knew we had made the right decision in his placement here from day one.
The staff are wonderful, from the management
team through to the care staff and kitchen staff! They were always warm and welcoming.
Thank you all.

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Review from Christine C (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Langley Lodge at the beginning of February 2017. He was very well cared for by all staff up until he passed away in May 2017. His stay there was very comfortable and he often described the nurses as his friends. He loves the food and often told me he loved the nurses. They
were very helpful with me also and communicated with me all the time.

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Review from H C (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly, caring staff. Good management. Amazing effort with a choice of foods offered. Kindness and respect shown at all times.

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Review from J R (Wife of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy time with caring, friendly staff good nursing facilities and access to Gps and hospital and transport services.
Adequate variety of meals. Personal hygiene well attended to physio equipment available with staff always ready to supervise.
Entertainment provided when enough staff attending with
good social events i.e Birthdays etc.
An altogether confidence inspiring experience.

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Review from Tina P (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last few months of life at Langley Lodge. She was cared for with respect and love. All the staff from nurse, carers, cooks and admin providers were very professional and caring. We have a lot of respect and admiration for all the staff. Would highly recommend this home.

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Review from Una O (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was cared for very well at Langley Lodge.
She always said (every day) how kind and caring the staff were and how comfortable she was.
She was fast-tracked from the hospital in November 2014 but due to the care she received in Langley Lodge she survived over one and a half years.
We were more
than happy with mum's care.
She was a very easy person to care for too.

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Review from Kay M (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late father was in Langley Lodge for the last 6 months of his life. The care and staff were very good, also food. I was there to visit him at any time. His medication and needs were all met to a high standard.

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Review from Susan S (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Langley Lodge for three weeks for end of life care on N.H.S. I visited him every day. He had excellent care and was treated with dignity. All the staff were very approachable and very helpful.

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Review from Karen W (Daughter of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died on the 4th May 2016.
I want to thank Langley Lodge for the quality of care, and kindness shown to my mum for the couple of months she was a resident.
All the staff are extremely friendly, and showed compassion to my mum, and to our family. Thank you.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Langley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Langley Lodge is calculated as follows: ( (168 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 203 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langley Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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