Uplands Rehabilitation Centre

27/31 Cobham Road, Westcliff-on-Sea SS0 8EG
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9.5 133 Reviews
  • Uplands Rehabilitation Centre, Westcliff-on-Sea
Uplands Rehabilitation Centre in Westcliff-on-Sea is an innovative, unique and state of the art 17 bed facility providing short stay, therapy led rehabilitation and reablement services.

The centre provides comprehensive assessment, rehabilitation and therapy services for male and female adults. Throughout their stay, patients are encouraged to make individual choices about all aspects of life at the centre and to be as independent as possible.

In addition to nurses and rehabilitation assistants, the centre employs a physiotherapist, occupational health therapist, speech and language therapist and psychologist.

The centre’s main objectives is to train people and equip them with the necessary skills to return to independent living following a stroke, brain injury or other complex conditions.

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Care Provided by Uplands Rehabilitation Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Uplands Care Centre Ltd
  • Person in charge
  • Sifiso Zulu (Registered Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Uplands Rehabilitation Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Times: From 3.30 - 4.30 and 6.30 - 8.30


  • Parking

  • On Street and Off Street (Front Driveway) available.


Uplands Rehabilitation Centre Reviews (133)

Total of 133, showing 1-20
9.5

Uplands Rehabilitation Centre has a Review Score of 9.5 (9.478) out of 10, based on 10 reviews in the last 2 years. Over all time Uplands Rehabilitation Centre has 133 reviews.

Overall Experience

  • 103
  • 23
  • 5
  • 1
  • 1

Date Published

133
0
4
10
123

Review from Jackie C (Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very mannered and they cheer me up a lot. It took a long time to get used to having my leg off and all the staff were helpful and got me through this. So thank you Uplands, great place.

Reply from Lisa Anderson, Administrator at Uplands Rehabilitation Centre

Jackie - Thank you for your kind words, it's good to hear that we were able to support you during a difficult time. You also cheer us up daily.


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Review from James O (Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In April of this year (2024) I had my left hip replaced and as I live on my own and have no immediate family to look after me I felt it was necessary to be looked after in a care and rehabilitation centre for the period immediately after being discharged from the hospital. I felt that I needed care
and physiotherapy rehabilitation services and looked for an appropriate care centre in the area that provided both these services. I searched extensively in the local area and much to my surprise the only centre that provided the services that I required was Uplands. I was discharged from hospital after four days and I went straight to Uplands. All the nursing staff were very friendly and I was looked after with great care and professionalism, receiving exactly the type of care for which I had hoped! In the same way, the physiotherapy care that I received was very professional and just what I required immediately after hip surgery! I was looked after wonderfully well and had a very enjoyable stay in Uplands.

Reply from Lisa Anderson, Service Manager at Uplands Rehabilitation Centre

Thank you for your positive review. I hope you have continued to do well since discharging from us. All the best and best wishes from everyone at Uplands.


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Review from N H (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a residential physio for an elderly relative further to a mutual month hospital stay. Uplands was extremely accommodating as we were performing due diligence and ensured that she had the necessary medical attention as well as physio. The stay was for 2 weeks and there was considerable
improvement as a result of the stay that has set our relative up to be a little more independent and to move into the next stage of recovery.

Reply from Lisa Anderson, Administrator at Uplands Rehabilitation Centre

Thank you for your positive review. I hope they have continued to do well since discharging from us. All the best and best wishes from everyone at Uplands.


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Review from D H (Sister of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Uplands for 10 months, it has been a difficult time for us and my brother. The staff have been so supportive my brother has made good progress. The physio rehab has been great, and the management and the staff have been very patient and kind. I have felt very humbled and supported
as a family and for my brother. Just a big thank you to Upland.

Reply from Lisa Anderson, Administrator at Uplands Rehabilitation Centre

Thank you for your positive review. I hope you have continued to do well since discharging from us. All the best and best wishes from everyone at Uplands.


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Review from A B (Respite Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my review is a little late but I want to add that my stay in Uplands Rehabilitation Centre was absolutely fine and I was well looked after during my stay there. It gave me the start on my road to recovery that I needed from brain surgery.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Thank you for your positive review. I hope you have continued to do well since discharging from us. All the best and best wishes from everyone at Uplands.


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Review from Paul B (Respite Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated very well by all the staff, who were very kind and caring. Nothing was too much trouble. Physios were excellent, and my mobility and balance are vastly improved after my brain surgery. I cannot thank Uplands enough - an excellent facility!

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hello Paul, thank you for the lovely review. You've done amazingly well with your rehabilitation here with us.


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Review from Liliana M (Power of Attorney of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly team. Professional and polite. Overall, good food and excellent cooks. Treated with dignity and respect. Overall therapies give good input. However, these could be tailored to individuals showing progress.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Thank you for your lovely review. I am proud of our team here at Uplands. I know there are areas we can improve and are always trying to do this.


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Review from Janet K (Respite Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was here for eight weeks recovering from Guillain-Barré syndrome. The care I received was above and beyond. The nurses were professional and caring and you're encouraged to make your room a home from home. The physiotherapy team were amazing; encouraging, very professional and make you laugh. I went
in there on a stretcher and when I left I was able to walk. I cannot thank them enough, when I was in hospital I had given up and they got my determination to recover back again. Thank you everyone.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Good afternoon and thank you for the lovely review. I am so happy for your progress and hope it continues well for you. You worked so hard with us at Uplands.


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Review from Martin A (Son of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and the care were excellent. The people working there are very friendly, caring and helpful, could not be better. My mother's rehabilitation has been extremely successful - a large part of which I put down to this centre and the people working there.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Good morning Martin, thank you for your kind words and review about us here at Uplands. Your mum has done very well and worked hard to achieve her goals here.


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Review from A M (Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

From most staff, I received great service. There could always be an improvement and since being home I’ve realised some areas which could get better quite easily. I can’t fault the physio staff, who worked with me to regain my strength.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hello, thank you for your kind words, yes we always have room for improvement. We like to continually improve our service. If you're happy to email me then please do and we can take this onboard.


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Review from Loukis L (Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a hip replacement I came to Uplands for two weeks. The care and attention were faultless. All the staff I.e nurses and care workers, kitchen staff, cleaners, physio dept and management could not do enough and nothing was too much. I am now in a much better place than when I came.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hi Loukis
I am glad you enjoyed your stay with us here at Uplands. And thank you for the lovely feedback.


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Review from Jane H (Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost instantly upon arrival at Uplands Rehabilitation Centre, after spinal surgery and a stay at Hospital, I immediately felt relaxed and one step closer to home.
Being greeted by the friendly staff members, to being cared for and being shown respect and being treated with dignity.
My stay here
is the start of a long journey but I am so thankful that I found this facility.
The physios have been amazing, encouraging me and pushing me to make progress.
After being told I could be confined to a wheelchair, in three weeks I am standing, walking (to a fashion) with assistance on a frame.
The meals are great quality as well as being nutritional and the alternative therapies are fun and encourage residents to interact.
Rooms are good and kept very clean.
Nothing is too much trouble. It is almost home from home.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hi Jane


Thank you for your lovely feedback. We try our hardest to make each individual flourish and achieve their goals.


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Review from Jackie H (Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent to Uplands in January 2022 for eight weeks and I thought I was going to hate it. But after a day or two, I knew I was wrong about the place. I cannot say how wonderful those people are. I was totally paralysed and very frightened because I couldn't help myself, but the lovely staff made me
feel good. I owe the staff everything and so do my family because, without them, I don't think I would be here. I am now walking with a frame, which is all down to them. Every single one of them, the night staff were great too and always made me laugh. The food was good and the best homemade cheesecake anywhere. Thank you everyone I will never forget you all.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Thank you for your lovely review Jackie, we are all so proud of your achievements! We won't forget you.


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Review from K R (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly, helpful and patient. The food is great. A really caring place for recuperation.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hi there, thank you for your kind words; it means a lot to us. We endeavour to provide a friendly and caring service - a home away from home - so I'm pleased that was your experience.


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Review from N L (Respite Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Excellent physiotherapy.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

I am sorry that we did not entirely meet your requirements here at Uplands. We aim to get at least 4 stars from each of our categories. We would be happy for you to contact us to elaborate more and this will give us the opportunity to know where we can improve.


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Review from George A (Respite Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come here from hospital in August for 8 weeks. When I got there, I could not walk without a frame and with one, I was unsteady but by the end of my stay I could walk around unaided. I was still a little unsteady but it was night and day. The physio team are amazing and are very nice. I looked forward
to every session. I also had a meeting every week with the neuro therapist and it was so very helpful. The whole team were incredible - so very kind and nice. I could not have wished to meet a nicer group of people. They have done so much for me and they helped me so much. I am so glad and grateful I got to meet this amazing, compassionate team.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Thank you for your wonderful review of us here at Uplands - we try our very best. I will pass this on to the rest of the team. Thank you.


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Review from Claire M (Respite Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Uplands on 26th July 2022 after an extended hospital stay in Critical Care. Within seconds I was made to feel welcome and I relaxed for the first time in a very long time. I had been incredibly apprehensive about going there but all my fears were allayed. All of the staff were kind, friendly
and treated me as an individual. My room was lovely and I was helped to unpack, as I was unable to do it for myself. The next morning I met the physiotherapy team. I was unable to stand, walk, feed myself or do any personal care independently at this point. After 8 weeks of intense physiotherapy with an incredible team, I am able to do so much more independently. The team helped me to regain my dignity, confidence and a lot of my independence. The food at Uplands was fantastic, and even when halfway through my stay I was told I had to follow a gluten-free diet this was no problem at all. If you are offered the opportunity to have rehabilitation at Uplands, take it!

Reply from Natasha Jones, Operations Manager at Uplands Rehabilitation Centre

Thank you so much for this lovely review, Claire. We are so pleased to hear your time at Uplands was not only a success in terms of your physiotherapy but also that you enjoyed your stay in general. We wish you the best for the future.


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Review from Susannah H (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always happy, professional, willing and able to help. Communication was excellent. My father has a stroke, so this was key. My father received physio, speech and language therapy and medical care. All superb.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hello Susannah, thank you for the wonderful review of our service.


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Review from J L (Resident) assisted by family/friend published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff, stretching and pulling of physiotherapy has helped in enabling me to walk better. Only criticism was food was sometimes served cold. Very helpful staff when getting dressed etc.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hello Jim, thank you for the lovely review, I am sorry to hear that sometimes you received your meals cold. I will look into this straight away.


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Review from Thom F (Husband of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred to Uplands from the hospital on 31/01/2022 supposed for a week or so pending a place at a category one NHS rehabilitation unit. Because of delays in the system, this stay was extended to over three months. Throughout this period, she received friendly care from all the staff,
who did their best to feel at home as comfortable as possible, giving her impairment and retaining her dignity, which is so important to her mental health. From time to time during her stay, various members of staff went beyond the basic requirements of their jobs to keep up her spirits. This culminated in the Uplands receptionist taking her to her next destination in her own car when organised transport did not turn up. I think this characterises the ethos which prevails in the home. A very big thank you to all.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Good afternoon Thom, thank you for the lovely words. I am glad to hear that you also feel our staff are friendly and there to please whenever they can. I am proud of my staff team here at Uplands.


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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Uplands Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Uplands Rehabilitation Centre is calculated as follows: ( (82 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 116 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Uplands Rehabilitation Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sifiso

Sifiso Zulu

Job Title: Registered Manager

Joined: 2018

Sifiso is the Registered Manager at Uplands and oversees the day to day running of the company. She has worked at Uplands for many years as a Staff Nurse and Clinical Lead before her promotion to Registered Manager.


Frequently Asked Questions about Uplands Rehabilitation Centre

What types of Care is Uplands Rehabilitation Centre registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Uplands Rehabilitation Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Uplands Rehabilitation Centre have?

There are 23 Single Rooms.

What are the Facilities & Services at Uplands Rehabilitation Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Uplands Rehabilitation Centre to the centre of Westcliff-on-Sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.