Uplands Rehabilitation Centre

27/31 Cobham Road, Westcliff-on-Sea SS0 8EG
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9.5 133 Reviews
  • Uplands Rehabilitation Centre, Westcliff-on-Sea
Uplands Rehabilitation Centre in Westcliff-on-Sea is an innovative, unique and state of the art 17 bed facility providing short stay, therapy led rehabilitation and reablement services.

The centre provides comprehensive assessment, rehabilitation and therapy services for male and female adults. Throughout their stay, patients are encouraged to make individual choices about all aspects of life at the centre and to be as independent as possible.

In addition to nurses and rehabilitation assistants, the centre employs a physiotherapist, occupational health therapist, speech and language therapist and psychologist.

The centre’s main objectives is to train people and equip them with the necessary skills to return to independent living following a stroke, brain injury or other complex conditions.

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Care Provided by Uplands Rehabilitation Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Uplands Care Centre Ltd
  • Person in charge
  • Sifiso Zulu (Registered Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Uplands Rehabilitation Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Times: From 3.30 - 4.30 and 6.30 - 8.30


  • Parking

  • On Street and Off Street (Front Driveway) available.


Uplands Rehabilitation Centre Reviews (133)

Total of 133, showing 21-40
9.5

Uplands Rehabilitation Centre has a Review Score of 9.5 (9.478) out of 10, based on 10 reviews in the last 2 years. Over all time Uplands Rehabilitation Centre has 133 reviews.

Overall Experience

  • 103
  • 23
  • 5
  • 1
  • 1

Date Published

133
0
4
10
123

Review from Sabrina M (Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uplands has helped me massively in supporting me with both my physical needs and emotional needs. Nothing is too much trouble for any of the staff, day or night. The rooms are comfortable and can be made a home from home. That is the feeling I get a home from home feeling, which helps with the integration
back home. I honestly cannot praise the staff or facilities enough.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Hi Sabrina, thank you for your kind words; it means a lot to us, and our aim is exactly how you described your experience.


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Review from Angela F (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This is basically a care home. The staff are lovely and that's where it stops. You can't see a counsellor, physio for one hour a day, then nothing. The food is so bad I wouldn't feed it to my dog. They never have a full amount of staff. Who feeds grown adults chicken nuggets and pizza for tea? Mum can't
eat a lot of things and got told she was moaning. The rooms are so basic, no blackout blinds or curtains. Not great at all.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Dear Angela, I am sorry that we did not meet your expectations entirely here at Uplands for your Mum. I am glad we just spoke on the phone to discuss this and to give us the opportunity to change and improve our services. I was glad to note that you were entirely satisfied with the care and support your mum received from the staff and thought that the home was kept to a high standard with its cleanliness. We offer an activity program but it is entirely the patients' choice whether to participate. We will review kitchen preparations and have available if needed, blackout blinds in future. Thank you for your feedback.


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Review from P R (Mother of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has had excellent care. Many thanks for all of Uplands' care and encouragement.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Thank you, we appreciate this lovely review. I will pass on to the team here at Uplands.


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Review from I H (Son of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, professional team. Dad feels very safe and comfortable here. Excellent physio, speech and language therapy and care.

Reply from Sharon Bales, Registered Manager at Uplands Rehabilitation Centre

Good afternoon Ian, Thank you for these kind words, I am proud of our staff team here at Uplands.


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Review from Michelle R (Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been at Uplands following a long, traumatic hospital admission with Covid and Long Covid. The care I am receiving here is outstanding. I am making progress, regaining some mobility and independence. I am recovering from a very scary life-changing illness. I feel positive and hopeful because of
the progress and support at Uplands. The staff are encouraging and caring. The rehabilitation is tailored around my specific goals of independence and I am treated with huge respect. Nothing is too much trouble. It’s a place full of happiness and dedication. I know I will achieve a recovery here because I trust the expertise and they believe in my potential. Feeling hopeful for my future for the first time in 7 months.

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Review from Mike M (Son of Resident) published on 18 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was hugely impressed with Uplands, with the facilities and with the kind and considerate way that my dad was treated by all staff during his four-week stay.
Also, as a visitor, I found everyone working at Uplands to be welcoming and helpful whenever I've visited.
The nurses and physiotherapists
showed great enthusiasm for the considerable progress my dad made whilst he was in their care.

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Review from T P (Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me Uplands Rehabilitation Centre was right, as I received all the care required for my condition.

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Review from P S (Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here was excellent the staff were so helpful and friendly. I can only have good things to say about the place.

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Review from A L (Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always very efficient and helpful. The centre is clean and tidy, warm and happy. We both recommend anyone to stay there.

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Review from Elizabeth W (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff not very friendly, especially the receptionist by the door. Mum didn't like men watching her in the bathroom. I asked the manager for a reduction on the rates, as both parents had to share a single room but the answer was no.

Reply from Akash Soni, Owner at Uplands Rehabilitation Centre

I apologise on behalf of everyone at Uplands Rehabilitation Centre. Please know that your situation was an exception. As you can see from other reviews, we are known for taking ownership and caring deeply about our patients. We cannot fix the past but you have my personal reassurance that our staff team have taken on board your feedback. Until then, please accept my sincerest apologies on behalf of everyone on the team. Best wishes, Akash Soni.


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Review from A H (Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Uplands has been hard work but it's been rewarding.
I truly couldn't have wished for a better place to stay.

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Review from H Y (Resident) assisted by family/friend published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and attention throughout my stay. The staff cannot be faulted and have been amazing.

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Review from D W (Partner of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a really good time at Uplands and everyone looked after me very well. Lots of thanks to all the staff.

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Review from M W (Respite Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff most kind and helpful.

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Review from T O (Respite Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, modern accommodation.
Friendly, professional staff.
Nothing was too much trouble.
My stay was just two nights.
Food very good.
Overall - excellent impression.

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Review from D L (Respite Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what a find. I was in need of medical care post hernia surgery. From the first day (came in late at night), the staff took care of me exceptionally. I really felt safe, cared for and not a 'number'. Great heart, caring and warmth! Would highly recommend. They helped me when I needed it so much!
By the way, the food was top-notch, also a very welcome surprise.

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Review from G C (Mother of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son stayed at Uplands for eight months, recovering from a brain haemorrhage. The staff were very friendly and professional, the food was good and his room was clean.

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Review from A D (Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

No privacy.
No arrangement for younger clients. Assumption is all the same as old.
Food choice is horrendous.
Complaint issued - never (to date) responded to.
Quite happy to walk in on a naked person when asked not to.

Reply from Akash Soni, Owner at Uplands Rehabilitation Centre

I apologise on behalf of everyone at Uplands Rehabilitation Centre. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our patients. We cannot fix the past but you have my personal reassurance our staff team have taken on board your feedback. Until then, please accept my sincerest apologies on behalf of everyone on the team.


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Review from Anne E (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97year old Dad recently had a 4-week stay at Uplands Rehabilitation Centre following a fall and short spell in hospital. The care and support provided by all the staff was excellent. They were always so friendly, caring and made myself and my family who were regular visitors feel so welcome and nothing
was to much trouble.
They went out of their way in so many little ways. From the chef who would purée all my Dad's dinners to encourage him to eat more, to the physio who found out my Dad had played green bowels for over fifty years and would get him to bowl at skittles as part of his daily physio. Really cannot thank all the staff for getting my Dad back on his feet again and for helping him get his confidence back.

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Review from Patrick D (Husband of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was looked after by a first class care home that are friendly and knows their job, by putting their heart into their job. I highly recommend this rehabilitation centre.

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Uplands Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Uplands Rehabilitation Centre is calculated as follows: ( (82 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 116 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Uplands Rehabilitation Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Sifiso

Sifiso Zulu

Job Title: Registered Manager

Joined: 2018

Sifiso is the Registered Manager at Uplands and oversees the day to day running of the company. She has worked at Uplands for many years as a Staff Nurse and Clinical Lead before her promotion to Registered Manager.