Uplands Rehabilitation Centre

27/31 Cobham Road, Westcliff-on-Sea SS0 8EG
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9.5 133 Reviews
  • Uplands Rehabilitation Centre, Westcliff-on-Sea
Uplands Rehabilitation Centre in Westcliff-on-Sea is an innovative, unique and state of the art 17 bed facility providing short stay, therapy led rehabilitation and reablement services.

The centre provides comprehensive assessment, rehabilitation and therapy services for male and female adults. Throughout their stay, patients are encouraged to make individual choices about all aspects of life at the centre and to be as independent as possible.

In addition to nurses and rehabilitation assistants, the centre employs a physiotherapist, occupational health therapist, speech and language therapist and psychologist.

The centre’s main objectives is to train people and equip them with the necessary skills to return to independent living following a stroke, brain injury or other complex conditions.

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Care Provided by Uplands Rehabilitation Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Uplands Care Centre Ltd
  • Person in charge
  • Sifiso Zulu (Registered Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Uplands Rehabilitation Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Times: From 3.30 - 4.30 and 6.30 - 8.30


  • Parking

  • On Street and Off Street (Front Driveway) available.


Uplands Rehabilitation Centre Reviews (133)

Total of 133, showing 41-60
9.5

Uplands Rehabilitation Centre has a Review Score of 9.5 (9.478) out of 10, based on 10 reviews in the last 2 years. Over all time Uplands Rehabilitation Centre has 133 reviews.

Overall Experience

  • 103
  • 23
  • 5
  • 1
  • 1

Date Published

133
0
4
10
123

Review from Yvonne M (Respite Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were most friendly. The help given for rehab was beneficial to recover. Food menu was excellent but they would give you your own choice required.

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Review from P S (Respite Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring. Very helpful. Very clean. Recommend to anyone.

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Review from Arthur P (Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived on a Friday evening straight from hospital and from my reception most welcoming and was given food and drink. I was unable to walk having suffered with a serious food poisoning but after a few days with the excellent experience I was walking again and within two weeks without a frame then
no stick.
All the staff here have been so kind and helpful especially the staff.

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Review from Janice W (Partner of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here have been wonderful. Very kind, professional and helpful and treated us both with dignity. The place is very clean and well run. He has been very comfortable and well looked after here.

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Review from Susan N (Respite Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience is judge this review on a highly recommendable experience. The staff are fantastic (all grades and physios etc).

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Review from G P (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family found the care given to be very good, enabling my father, aged 90, to be able to go home after 2 1/2 weeks. Staff were friendly and helpful. The room was clean and comfortable. Food was excellent quality/

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Review from Sadie B (Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been so friendly, helpful and supportive. You are all a credit to your profession. I can't thank everyone enough.

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Review from Beryl G (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with all the care and treatment given to me whilst in your nursing home. I just can't find any fault at all with anything. God bless you all. Also, my family to too and say thank you to all.

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Review from G W (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has benefitted greatly from Uplands, the physio, in particular, has made a fantastic improvement to her mobility.
The food is very good and varied, the staff caring and friendly.
The rooms are clean, light and airy.
The main area for feedback and improvement is that the board alerting staff
to residents is above where residents sit. It beeps and buzzes, causing those who are hard of hearing not to be able to focus on the television/radio or a conversation with relatives.
Could this be moved?

Reply from Akash Soni, Owner at Uplands Rehabilitation Centre

Thank you for your much-appreciated feedback. Unfortunately, the central monitor for the nurse call system cannot be relocated as this would then be near bedrooms and cause disturbance to all residents at night. Nevertheless, this feedback has been noted and we will try to be more aware of situations where the nurse call alerts are disturbing residents whilst they are in the lounge. Please note there are two other lounges available for use which do not have a Nurse Call display unit. Assuring you of our best of attention at all times.


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Review from E B (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility and quality of care, very well maintained, very helpful and caring staff.
Have heard nothing but good things from others too.

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Review from Jan B (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Mum's care. Staff are so lovely and friendly, always happy and encouraging. Always able to get updates on Mum, on the phone always polite and helpful and reassuring.
Food amazing! Lovely place.
Rehab didn't quite get Mum up and about. Could probably have done with a bit longer.

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Review from J G (Wife of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this centre are truly wonderful.
They are always happy and smiling and nothing is too much for any of the residents. Constant encouragement is given to all. The facilities are very good and comfortable and the physiotherapists work hard to rehabilitate residents.

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Review from Francesca H (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uplands is very clean, refreshing appearance friendly and caring staff.
Felt very free to visit and my father felt well looked after and care/food was lovely.
It almost felt like a hotel it was so well presented.
Overall excellent.

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Review from Sarah H (Daughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here from hospital following surgery on a broken leg. The day she arrived she was unable to walk at all and found it difficult to stand by herself.
She has been at the centre now for just over 2 weeks and can now walk across the room using either her crutches or walking frame, something we
didn't think we'd ever see her do in such a short time.
The physios here have been great with Mum, working her very hard which is what she needs and she really likes them both and feels comfortable with them.
All the nurses and staff have been amazing and we can't fault any of them - in fact, we don't think she'd have recovered had she not come here.
A big thank you to everyone involved in Mums care, keep it up, you're all fabulous!

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Review from Beryl L (Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They met all my needs be I knew I needed them with humour and respect.

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Review from J N (Cousin of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin who is 94 was transferred from hospital to Uplands. She was treated with respect and utmost care especially as she was blind and profoundly deaf. Communication was difficult but all staff were patient with her disabilities. As we live 90 miles away and could only visit now and again I felt
that she was in safe hands. Well done Uplands.

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Review from R V (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the excellent standard of care. Everyone is very helpful.

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Review from J T (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, good food and excellent care. Everybody is very friendly and helpful.

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Review from C P (Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff employees form O.T's, physio, nurses, carers to the cleaners and cooks to other people involved in the centre are excellent.

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Review from Rosemary D (Respite Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rather confused, I didn't know what had happened. I was found on the floor of my kitchen and taken to the local hospital. A week later I was transferred to Uplands, a nice looking building, well kept and beautifully clean.
Physiotherapists were good, explaining what they were doing and why. Food excellent,
menu well thought out and beautifully presented.
Staff plentiful, all very pleasant and helpful. On the whole a calm, happy atmosphere, helping clients to calm down.
A good experience and happy outcome.

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Uplands Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Uplands Rehabilitation Centre is calculated as follows: ( (82 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 116 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Uplands Rehabilitation Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Sifiso

Sifiso Zulu

Job Title: Registered Manager

Joined: 2018

Sifiso is the Registered Manager at Uplands and oversees the day to day running of the company. She has worked at Uplands for many years as a Staff Nurse and Clinical Lead before her promotion to Registered Manager.