Uplands Rehabilitation Centre

27/31 Cobham Road, Westcliff-on-Sea SS0 8EG
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9.5 133 Reviews
  • Uplands Rehabilitation Centre, Westcliff-on-Sea
Uplands Rehabilitation Centre in Westcliff-on-Sea is an innovative, unique and state of the art 17 bed facility providing short stay, therapy led rehabilitation and reablement services.

The centre provides comprehensive assessment, rehabilitation and therapy services for male and female adults. Throughout their stay, patients are encouraged to make individual choices about all aspects of life at the centre and to be as independent as possible.

In addition to nurses and rehabilitation assistants, the centre employs a physiotherapist, occupational health therapist, speech and language therapist and psychologist.

The centre’s main objectives is to train people and equip them with the necessary skills to return to independent living following a stroke, brain injury or other complex conditions.

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Care Provided by Uplands Rehabilitation Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Uplands Care Centre Ltd
  • Person in charge
  • Sifiso Zulu (Registered Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Uplands Rehabilitation Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Times: From 3.30 - 4.30 and 6.30 - 8.30


  • Parking

  • On Street and Off Street (Front Driveway) available.


Uplands Rehabilitation Centre Reviews (133)

Total of 133, showing 61-80
9.5

Uplands Rehabilitation Centre has a Review Score of 9.5 (9.478) out of 10, based on 10 reviews in the last 2 years. Over all time Uplands Rehabilitation Centre has 133 reviews.

Overall Experience

  • 103
  • 23
  • 5
  • 1
  • 1

Date Published

133
0
4
10
123

Review from A W (Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care facilities provided. Together with the rehabilitation programme and regime. Attentive staff have been polite and helpful. Unfortunately, my admission was during the cold, snowy weather spell so an extra radiant hearing was provided in my room.
Mobility in the building(with
frames) was reasonable, variant floor levels was a surprise. Left to upper floor helpful.

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Review from Kenneth E (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Uplands Rehabilitation Centre from hospital ten days ago following a fractured groin.
The excellent physio team here are getting me walking again and I have progressed from a wheelchair and walking frame to crutches already, thanks to their rigorous but encouraging treatment.
My
spotless ensuite bedroom is furnished to hotel standards and even my washing is folded and put away daily upon completion.
The food, particularly the meat, is very good and there is always a choice from the sensible and varied menu.
Finally, I am so grateful for the wonderfully caring staff, always willing to sort out problems regarding medical needs including the supply of medication from local pharmacies.
How fortunate and thankful I am to have been sent to Uplands at part of the struggling NHS service.

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Review from K P (Resident) assisted by family/friend published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, friendly staff. Modern surroundings. Lovely food.

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Review from Andrew F (Son of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with the efficiency and orderliness in the way the place is run. My mother has been complimentary about the food. The staff are always cheerful, helpful and friendly and the premises are clean and secure. I would recommend this place.

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Review from Shirley W (Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a patient at a care home and treated very well. The staff were lovely and very patient. The rooms were lovely and clean you could not fault them and that went throughout the home from floor to ceiling.
I would also like to thank the chef who provided lovely meals for everyone's taste.

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Review from P T (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you will see I've marked excellent, this is because this is how I found the home to be.
My stay here has been very comfortable and most beneficial.
The physio treatment has worked wonders and I can now do decidedly more than when I arrived when I couldn't even write my name, I shall work at writing
in a straight line.
I can now walk with assistance using a frame.

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Review from M P (Resident) assisted by family/friend published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and standards of physiotherapy and occupational therapy are excellent. The staff are all caring and friendly and concerned with individuals' welfare. The rooms are airy and clean with en-suite toilet and shower. Cleanliness is excellent and clothing was even washed and returned on a daily
basis. Food is excellent, the overall experience has been excellent. The standard provided has been such that my period of rehabilitation has been completed in the shortest period, enabling me to return home with a significantly reduced care programme, thus saving the need for extensive home care, which would otherwise have been required.

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Review from Caroline D (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - 5-star hotel.

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Review from Christine K (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff. They have helped my mum recover after intensive care.

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Review from Mr R (Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care I've been receiving.

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Review from Shirley L (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic in every aspect.

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Review from J S (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Got my dad up and walking. Staff are very caring, positive attitude.
Good food.
Clean environment.
Safe.

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Review from A B (Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have treated me OK.
Some are kind and friendly, others are a bit abrupt, which I have accepted.
They are in and out most of the day and I find mornings are the worst. As soon as I'm woken with the bright lights switched on, my breakfast is put in front of me.
Then I have to get up and wash
and dress so they can make the beds, then the chef comes to take my food orders.
After this, a staff member comes (for physio).
At home, I am never very bright first thing. I always have pain, but there I can sit down and rest for about 1/2 an hour until I feel better to carry on.

Reply from Akash Soni, Director at Uplands Rehabilitation Centre

We have taken on board this feedback and in consultation with the service user, made some immediate changes to their daily routine which will hopefully resolve the issues raised. Thank you.


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Review from Jane W (Partner of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I found everyone friendly, courteous, helpful and they treated the residents with dignity.
All the staff are so good with him, it has been a pleasure to visit him and I have seen his progress in a very short space of time.
His sister and I can only thank everyone for what they have
achieved with him.
I can honestly say that all the staff could teach other Acute Rehabilitation Centres how to treat residents.
Thank you Uplands.

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Review from Phil S (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We just cannot thank the staff at Uplands enough for the way they have looked after our Dad.
Every member of staff is ultra friendly and all of them have shown a genuine interest in our father's well-being and health.
He has been so happy staying here, it really has helped his confidence.
I would
have no hesitation whatsoever to recommend Uplands to anybody thinking of using their care and facilities.
Thank you to all the wonderful staff.

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Review from J S (Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Uplands feeling rather fragile and worried straight from hospital.
I had no need to be worried. From the minute I was welcomed in by two very friendly helpful staff members and taken up to my lovely room and bathroom, I felt at home.
The hard working staff could not do enough for you.
They
all come to work with a smile and a nice greeting. The food every day is absolutely fantastic. First Class.

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Review from Phyllis S (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Uplands to be a very helpful and pleasant place to be in.
Staff are all very cheery and willing to care.
Ideal to make you feel better.
Food is always good and a good choice on the menu.
I am very grateful that I have been able to stay here and would recommend it to anyone.

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Review from WW (Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After leaving the hospital I was needing physiotherapy.
The staff are caring and encouraging.
The physio was excellent and very supportive.
Lovely bright rooms, comfortable.

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Review from E J (Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Uplands Rehabilitation Centre is very good.

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Review from Pamela H (Respite Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was completely surprised by the excellent conditions that prevailed at the Rehabilitation Centre. The best way to describe my situation, was like living in a 5-star hotel.


The care and attention I received from the staff was top class.


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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Uplands Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Uplands Rehabilitation Centre is calculated as follows: ( (82 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 116 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Uplands Rehabilitation Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Sifiso

Sifiso Zulu

Job Title: Registered Manager

Joined: 2018

Sifiso is the Registered Manager at Uplands and oversees the day to day running of the company. She has worked at Uplands for many years as a Staff Nurse and Clinical Lead before her promotion to Registered Manager.