Uplands Rehabilitation Centre

27/31 Cobham Road, Westcliff-on-Sea SS0 8EG
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9.5 133 Reviews
  • Uplands Rehabilitation Centre, Westcliff-on-Sea
Uplands Rehabilitation Centre in Westcliff-on-Sea is an innovative, unique and state of the art 17 bed facility providing short stay, therapy led rehabilitation and reablement services.

The centre provides comprehensive assessment, rehabilitation and therapy services for male and female adults. Throughout their stay, patients are encouraged to make individual choices about all aspects of life at the centre and to be as independent as possible.

In addition to nurses and rehabilitation assistants, the centre employs a physiotherapist, occupational health therapist, speech and language therapist and psychologist.

The centre’s main objectives is to train people and equip them with the necessary skills to return to independent living following a stroke, brain injury or other complex conditions.

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Care Provided by Uplands Rehabilitation Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Uplands Care Centre Ltd
  • Person in charge
  • Sifiso Zulu (Registered Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Uplands Rehabilitation Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Times: From 3.30 - 4.30 and 6.30 - 8.30


  • Parking

  • On Street and Off Street (Front Driveway) available.


Uplands Rehabilitation Centre Reviews (133)

Total of 133, showing 101-120
9.5

Uplands Rehabilitation Centre has a Review Score of 9.5 (9.478) out of 10, based on 10 reviews in the last 2 years. Over all time Uplands Rehabilitation Centre has 133 reviews.

Overall Experience

  • 103
  • 23
  • 5
  • 1
  • 1

Date Published

133
0
4
10
123

Review from Sheila T (Wife of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that all of the staff are welcoming and attentive.
Uplands is homey but at the same time, the standards of care are of a high standard. The food is excellent and care is taken to offer the right kind of food that meets the needs of each resident.
The physiotherapy is of a high standard and
sensitive to patients' needs and fears.

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Review from Christopher B (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and facilities.

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Review from B H (Resident) assisted by family/friend published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff very friendly and caring. Food is very good.
Room is clean and very comfortable.

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Review from Y B (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service and help provided at Uplands is second to none. All the staff here are among the kindest and thoughtful people I have ever met.

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Review from P VC (Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only words to say how grateful I am to everyone at Uplands for their help, kindness they have all shown to me and to the chef for the good food. Thank you all for your kindness and your caring help.

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Review from J C (Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uplands is very helpful. This being my first dealings this year and find staff very obliging.

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Review from Afzal A (Resident) assisted by family/friend published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for rehabilitation from the hospital. My first impressions were that it was a home from home environment (very nearly). On arrival, I had NO mobility and now 2 weeks on, I can feed myself, rotate myself in bed, have movement in my legs. The nursing staff have been very good, the physio outstanding
and the general auxiliary help is very caring, respectful and treated me with the utmost dignity. I would have no hesitation in recommending Uplands Rehabilitation Centre. Both physios are 24 carat gold.

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Review from J A (Wife of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not ask for a better service provider. Staff are very friendly and very caring, always ready to help. Doing a very good job looking after the patients, always checking on them and taking care of their needs. I could not ask for more regarding my husband's care from management to ALL THE STAFF including
seniors and juniors, kitchen to cleaners. Thank you.

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Review from Ashley M (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tidy and clean. Friendly and helpful staff.

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Review from Beryl V (Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and care.

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Review from J K H (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed as soon as walking into Uplands Rehabilitation Centre. The atmosphere was superb the place itself was clean, friendly and very comfortable and the staff were exceptional and certain ones were well and truly dedicated. What a fantastic opportunity for my mum and others to be given.
I think this place is so fantastic. I can't think of any other words to describe it. Absolutely exceptional and a pleasure to be part of it.

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Review from Alan A (Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a carer who is very caring, kind and thoughtful.

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Review from John E (Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude enough for the treatment that I received at the Uplands Rehab Centre.
From the owner, the management, nurses, carers, kitchen staff, physio and occupational therapists, cleaners and maintenance staff. Every member of staff has a smile and are always there to offer help
and advice.
The level of care is extremely impressive and the constant atmosphere of positivity is satisfying and that one big happy family atmosphere will be missed.
Thank you.

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Review from Rosemary Y (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been well looked after at Uplands Rehabilitation Centre. He has come from being unable to walk or do anything without assistance to now being independent. All the staff have been extremely caring from the nurses, carers and kitchen staff and cleaners. The rooms are comfortable with every
amenity although a little hot at times. Overall, excellent facilities.

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Review from Dianne W (Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, helpful and understanding. Food is varied and appetising. Room are clean and security is good.

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Review from N R (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home with very caring staff. They all work extremely hard to help get us back to our normal level of capability. The food is amazing and is always presented perfectly. The place is always kept very clean and tidy too.

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Review from A M (Friend of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, happy place to stay. Excellent staff that are always happy to help. Generally, the food is of a high quality. The bedroom is well kitted out with a wonderful view of the seafront.

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Review from Ronald W (Resident) assisted by family/friend published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and they helped me a lot. 95% of food is very good. Staff are very helpful and friendly and the room is nice.

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Review from Aurial P (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were generally good, all very busy. However, two were unkind but I never saw them again.

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Review from Richard N (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My opinion is that this place is excellent.
Treatment - first class.
Food - Excellent.
Bedroom - Clean and comfortable.
Bathroom - Very clean.
Staff - Absolutely first class.

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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Uplands Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Uplands Rehabilitation Centre is calculated as follows: ( (82 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 116 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Uplands Rehabilitation Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Uplands Rehabilitation Centre

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Meet the Team (1)

Sifiso

Sifiso Zulu

Job Title: Registered Manager

Joined: 2018

Sifiso is the Registered Manager at Uplands and oversees the day to day running of the company. She has worked at Uplands for many years as a Staff Nurse and Clinical Lead before her promotion to Registered Manager.