Bluebell Nursing & Residential Home

Stanley Road, Grays RM17 6QZ
Submit a Review
9.8 48 Reviews
  • Bluebell Nursing & Residential Home, Grays
Bluebell Court is a thoughtfully designed, purpose-built care home in Grays, offering a comfortable and versatile lifestyle for up to 82 residents.

Conveniently located near local shops, public transport, and within walking distance of Grays High Street, with an easy access for visitors and family members to stop by for a chat or spend time with their loved ones. Grays High Street, known for its variety of shops, cafés, and restaurants, also provides access to the mainline C2C train station, making it convenient for family members travelling from further afield. Nestled in a tranquil setting, the home backs onto the scenic Grays Park, offering peaceful views and a serene environment for residents to enjoy.

As one of the leading care homes in Thurrock, Bluebell Court is renowned for the comprehensive care it provides. The dedicated care team offers a wide range of services tailored to meet the diverse needs of residents. These services include residential, nursing and dementia care.
The home's vibrant activities programme ensures that residents are never short of engaging and enjoyable things to do. Regular events such as fêtes, and outings are organised to keep life exciting and fulfilling.

The cinema room is a cosy space where you can relax and enjoy your favourite films. The library is a peaceful, quiet corner designed for anyone who loves a good story, a bit of learning, or a gentle moment to read and reflect.

Residents enjoy a close connection with the local community, which helps them stay active and engaged. Regular outings are arranged to nearby spots like Grays Shopping Centre and Grays High Street, offering residents a chance to explore, shop, and connect with the world around them. In essence,

Bluebell Court is a vibrant community where residents are supported to live full, active, and fulfilling lives, surrounded by compassionate care and a strong sense of belonging.

Show Bluebell Nursing & Residential Home on the Map

Care Provided by Bluebell Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ella Munteanu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Bluebell Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Bluebell Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Bluebell Nursing & Residential Home Reviews (48)

Total of 48, showing 1-20
9.8

Bluebell Nursing & Residential Home has a Review Score of 9.8 (9.761) out of 10, based on 31 reviews in the last 2 years. Over all time Bluebell Nursing & Residential Home has 48 reviews.

Overall Experience

  • 35
  • 11
  • 0
  • 1
  • 1

Date Published

48
12
19
31
17

Review from F C (Grandson of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough gratitude for the exceptional care my nana received during her respite stay at Bluebell Nursing & Residential Home. From the moment she arrived, the staff went above and beyond to ensure she felt welcomed and comfortable.
The team at Bluebell is nothing short of amazing. They
took the time to reassure my nana, helping her to settle in and feel at home, despite her initial reservations about care homes. Their kindness and understanding made a significant difference and it was heartwarming to see her enjoy her time there.
The management team runs a steady ship, leading the staff with professionalism. It's clear that they prioritise the well-being of their residents and this reflects in the quality of care provided. Our family was truly impressed with the five-star care my nana received during her stay.
Thank you Bluebell for making such a positive impact on my nana's experience. We are grateful for your dedication and the loving environment you create for your residents. Highly recommended.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your thoughtful feedback. It means the world to us to know that your nana felt welcomed, cared for and comfortable during her respite stay at Bluebell. We understand how important it is for both residents and their families to feel reassured and it's wonderful to hear that our team's efforts made such a positive difference. Your kind words about our staff's kindness and understanding, as well as your recognition of the management team's professionalism, are deeply appreciated. We take great pride in creating a loving and supportive environment for all of our residents and it's incredibly rewarding to know that your nana enjoyed her time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Grandson of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, who go above and beyond for my Nan. We couldn't be more thankful for looking after her twenty four hours a day and seven days a week. Thank you so much.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your kind words! We're thrilled to hear that you're happy with the care your Nan is receiving. Our team is dedicated to providing the best support and comfort for our residents 24/7, and it means the world to us to know that it makes a difference. Thank you again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Granddaughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the granddaughter of a resident at Bluebell Nursing & Residential Home, I want to extend my heartfelt thanks to the manager and her team. Since my grandmother's stay began, we have seen the dedication, patience and compassion that the manager and her staff provide each day. Their attention to my
grandmother's well-being, comfort and happiness has given our family peace of mind.
The manager's commitment to maintaining high standards in care is evident and her leadership ensures a warm and welcoming atmosphere for all residents. Communication with families is also excellent, allowing us to feel involved and informed about [grandparent's] care. I am truly grateful for the manager's support and highly recommend Bluebell Nursing & Residential Home for its outstanding care and professionalism.
Thank you to the manager for the comfort and quality of life you bring to our loved ones.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your thoughtful and kind words about Bluebell Nursing & Residential Home. We are truly honoured to care for your grandmother and it means the world to us to know that you and your family feel confident and at ease with the care we provide. We're also delighted to hear that you feel well-informed and involved in your grandmother's care. Communication is such a vital part of building trust and we are glad our efforts have made a positive difference. Thank you again for your heartfelt recommendation and support. We remain committed to providing the best care possible for your grandmother and all our residents. Warm regards, Ella.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aaren M (Grandson of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been at Bluebell for a long time.
She has been on all 3 floors.
The staff are wonderful and very caring.
You can see the manager at any time if you have any concerns and they are dealt with straight away.
They have lots of activities and celebrate all occasions in a big party way.
Recently
Halloween was so much fun the staff were dressed up there was music and lovely food it was a good party.
My nan is looked after well and the staff are always there to help you.
My nan is happy at Bluebell which makes me happy.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Dear Aaren, thank you so much for your heartfelt review! We are delighted to hear that your Nan has had such a positive experience at Bluebell across all three floors. It means the world to us that you find our staff wonderful and caring - it's our top priority to make every resident feel at home and well looked after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Son of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebell looked after my dad before he died.
And also look after my mum-in-law.
It is a great care home it has always had a caring family feel.
My dad was well cared for before he passed.
And my mother-in-law who has complex needs is looked after well.
I am very happy with the care both have
received.
Great activities great cinema room.
I always feel everyone is approachable.
And you can just walk in anytime and chat with manager.
Nursing floor is where a lot of my time was spent the nurses are amazing.
It's clean welcoming and they do their job well.
I would recommend this care home to anyone.
That's the reason my dad was there.
We had seen the wonderful care they are continuing to give my mum-in-law and wanted him to receive the same.
Which he did.
They Care above and beyond.
Thank you for looking after my Dad.
And continuing to look after my mother-in-law.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Dear Ian, thank you so much for sharing such a heartfelt and thoughtful review. We are deeply touched by your kind words and truly appreciate the time you've taken to express your experience with us at Bluebell. It means the world to our team to know that we were able to provide comfort and care to your dad during his time with us and that your mother-in-law continues to feel supported and well looked after. Your trust in us and your recommendation mean so much. We are grateful for the opportunity to care for both your dad and mother-in-law and will continue to strive for the high standard of care that you've described. Please don't hesitate to reach out if you ever have any questions or need anything, we're always here for you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann M (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Bluebell for 5 years on all 3 floors.
The home has a wonderful family feeling as soon as you walk in.
The home is clean and the staff is approachable and nice.
Management has an open-door policy and it works brilliantly.
Any problems are sorted Immediately.
The entertainment
team are amazing every day there is something going on.
Bingo, darts, karaoke, play your cards right, reminiscing crafts and wonderful coffee morning with scones cakes and a variety of goodies.
We now have a cinema room for residents to watch movies with popcorn and ice cream. On nursing, the nurse and staff are helpful and approachable.
They are not only staff caring for my mum they are my therapist, the help the family also receive is above and beyond.
My mum is on puree food, the chef pipes the food to look like food.
It is a warm caring care home and my mum is very happy here.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your review. We're incredibly touched to hear your kind words and thrilled that your mum has found a home and community at Bluebell. It's wonderful to hear that our open door policy and commitment to addressing concerns promptly has been helpful to you. Thank you for recognizing the dedication of our nursing and care staff; it means so much that you see them as a source of support not only for your mum but for your family as well. Your mum's happiness is our top priority, and we're honoured to be part of her journey. Thank you again for taking the time to share such a thoughtful review, it means the world to us and encourages our team every day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa T (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been living at Bluebell Nursing & Residential Home, she has been very happy and content.
Whenever I've asked for help or advice, nothing has been too much bother with staff, they have always been very helpful and friendly.
The manager is fantastic at her job and always willing
to help if needed.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Dear Lisa, thank you so much for your wonderful feedback. We're delighted to hear that your mother feels happy and content at Bluebell - this is exactly the experience we strive to provide for our residents. Our team is dedicated to supporting both residents and their families, so it's fantastic to know that you've found our staff helpful and approachable. Everyone is thrilled to know their efforts are appreciated. Thank you again for sharing your experience; it means a lot to us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven H (Son of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home, staff are friendly and residents are well looked after. The staff know all the residents' names and it is a nice personal touch. Food is good, lots of activities every day. Would highly recommend Bluebell Nursing & Residential Home.

Reply from Mihaela Munteanu, home manager at Bluebell Nursing & Residential Home

Dear Steven, thank you for your kind review and recommendation! We're thrilled to hear that you're pleased with the care and personal touches we provide at Bluebell. Knowing each resident by name is part of how we create a warm, family-like atmosphere and we're glad it stands out to you. It's also wonderful to know you're happy with the food and daily activities -we believe these make a big difference in our residents' experience. Thank you again for sharing your thoughts!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien C (Wife of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Bluebell Nursing & Residential Home for six months and I am very happy with the care he has received.
All staff are friendly and care for all his needs.
My husband is in his bed all the time and has a one-to-one and treat him with care and respect.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Dear Vivien, thank you so much for your thoughtful review. We're truly honoured by the trust you've placed in us to care for your husband and it's heartening to know that you're pleased with the attention and support he receives. Our team is dedicated to treating every resident with the utmost care and respect, especially when they have specific needs and your words are a wonderful reminder of why we do what we do. We'll continue to provide the compassionate, attentive care he deserves. Thank you again for sharing your experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living in Bluebell Nursing & Residential Home since November 2022 and she has been very happy there. The most important part of any home is the staff and the staff here are friendly and they create a relaxed atmosphere. There seems to be a low staff turnover which is always a good sign!
Everywhere is spotless. And also well maintained. It was a difficult emotional decision for Mum to move into a care home, especially as it's an hour and a half away from us but I know she's in good hands at Bluebell.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Dear Angela, we're thrilled to hear that your mum feels happy and at ease here at Bluebell. Our team takes great pride in fostering a warm, friendly environment and it means a lot to us to know that you feel confident in the care she receives. We understand how challenging the decision must have been, especially with the distance and we're grateful for the trust you've placed in us. We'll continue to ensure that Bluebell remains a safe and welcoming place for your mum and all our residents. Thank you again for your kind words!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Bluebell Court for nearly 2 years and in that time the care she received was exceptional. The staff, including laundry, cleaners, kitchen and activity staff and office all went out of their wait to make my mum comfortable, cared for and loved. In my mum's final days, they not
only took care of her but us as well. They really couldn't do enough for us all. Anyone who is worried about having to place a loved one in Bluebell Court please don't worry, it really is an amazing care home that our family will always be eternally grateful too.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your kind words and heartfelt feedback. On behalf of all the staff at Bluebell Court, we are truly touched by your appreciation. It means the world to us to know that we could provide comfort, care and support, not only to your mum but to your entire family during such an important time. We strive to make sure all of our residents feel loved and well-cared for and it's wonderful to hear that reflected in your experience. We are honoured to have been a part of your mum's life and grateful for your trust in us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in wonderfully.
He is treated with respect and care from everyone.
Staff go above and beyond to keep him happy and stimulated.
Huge thank you to everyone.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your kind words! We're delighted to hear that your dad has settled in so well and that he's receiving the respect and care he deserves. Our team truly strives to go above and beyond for every resident and it's wonderful to know we're making a positive impact. Your gratitude means a lot to us and we'll be sure to share your thanks with the staff. Please don't hesitate to reach out if there's ever anything more we can do to support your dad!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel W (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my mum came to live at Bluebell Nursing & Residential Home, experienced nothing but support, kindness and understanding to myself and all our family through difficult times and also in times of celebration. The home provides all-round wonderful, holistic care with such love it is amazing.
I would like to mention, in particular, the home care manager and the floor manager who have been so kind and supportive but also a big thank you to every single carer who is amazing.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your heartfelt feedback. We are truly grateful to hear that your experience with Bluebell Nursing & Residential Home has been filled with support, kindness and understanding. It's our mission to provide holistic and loving care and knowing that we have been able to support you and your family through both difficult and celebratory times means the world to us. We greatly appreciate your kind words about each member of our dedicated team. Your recognition and thanks are incredibly motivating for all of us. If there is anything more we can do to support you or your mum, please don't hesitate to let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita J (Daughter-in-law of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Bluebell Nursing & Residential Home on 2nd May. Within four weeks, she has improved immensely, from being in a chair, slumped and asleep, she is now responsive. Her speech improved also, her awareness of things happening around her is very noticeable. She enjoys taking part in the group
activities. She also joins in with conversations with other residents. She has a number of visitors and they all recognise her overall improvement.
Thank you so much to every member of staff. It is so good to see happy staff too.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Dear Anita, thank you so much for sharing your positive feedback with us. We are delighted to hear about the remarkable improvement your mum has experienced since moving to Bluebell Nursing & Residential Home in May 2024. It's heartwarming to know that she is now more responsive, engaged in activities and enjoying conversations with other residents. Our staff work tirelessly to create a nurturing and supportive environment and your kind words are a testament to their dedication and hard work. We will certainly share your gratitude with the entire team. Seeing our residents thrive and hearing about their progress brings us immense joy. Thank you once again for your thoughtful message. We are committed to continuing to provide the best care possible and ensuring that both our residents and their families are happy and satisfied. Kind regards Ella.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, well-run place.
Staff very professional and friendly.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you for your positive feedback! We're so glad to hear that you find Bluebell well-run and our staff both professional and friendly. We're committed to maintaining a high standard of care and a welcoming environment and your words mean a lot to us. Thanks again for sharing your experience!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good staff, feels well-run and have no concerns regarding Dad's welfare.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you for your reassuring feedback. We're so pleased to hear that you feel confident in the care your dad receives and that you have no concerns about his welfare. Our team works hard to create a safe, well-organised and supportive environment and your trust means a lot to us. Thank you again for sharing your experience!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sorin G (Friend of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place. It looks more like a 5 stars hotel. My friend looks well and happy. He is praising the staff and management and loves the food. I am happy he is happy and would definitely recommend the home to others.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for sharing your experience! We're thrilled to hear that your friend is enjoying their time with us and that you're pleased with the level of care and service provided by our staff. Your recommendation means a lot to us, and we look forward to welcoming more individuals to our home. If there's anything else we can do to enhance your friend's experience, please don't hesitate to let us know!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer T (Wife of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Bluebell for a year now and I am extremely happy with his care. The staff and management are very helpful and kind if I have any problems I know I can go to speak to them about it. The whole ambience of the place is lovely. They have plenty of activities although my husband is
unable to take part. He is treated with dignity at all times.

Reply from Ella Munteanu, home manager at Bluebell Nursing & Residential Home

Dear Jen, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your husband has been receiving excellent care at Bluebell for the past year. Our team strives to create a warm and supportive environment for all our residents, and it's wonderful to know that you've found the staff and management to be helpful and kind. We understand that not all residents may be able to participate in every activity, but we're pleased to offer a variety of options to cater to individual interests and abilities. Ensuring that your husband is treated with dignity is of utmost importance to us, and we appreciate your acknowledgement of our efforts in this regard. Thank you once again for entrusting us with your husband's care. We look forward to continuing to provide excellent care to your husband and supporting your family in any way we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James R (Husband of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Bluebell Nursing Home for two months. Both myself and my family visit most days and cannot find anything to complain about. All the staff and the lady boss are excellent. I think this is probably the best that there is.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for taking the time to share your feedback with us. We are delighted to hear that your experience with Bluebell Nursing Home has been positive and that both you and your family have been satisfied with the care provided to your wife. Your feedback motivates us to continue striving for excellence and to maintain the high standards that we are committed to. Thank you once again for choosing Bluebell Nursing Home for your loved one's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra S (Daughter-in-law of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We went to see my mother-in-law today. She looked very happy to see us and was in good spirits. She was very clean and could see she had been looked after very well. Her room was lovely and clean, and the staff were very attentive.
Thank you to the staff for making our mother as best as she can be.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your message! It was truly heart-warming to hear about your visit to Bluebell. I'm delighted to hear that she was in good spirits and that she looked well cared for during your time together. It's evident that our staff are providing exceptional care, and I'm grateful for their dedication to her well-being.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Bluebell Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Bluebell Nursing & Residential Home is calculated as follows: ( (308 Excellents x 5) + (49 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 368 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluebell Nursing & Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Ella

Ella Munteanu

Job Title: General Manager

Joined: 2022

I'm Ella, the General Manager of Bluebell Nursing and Residential Home. With a career in healthcare since 2003, beginning as a Registered Nurse, I am passionate about bringing my experience, skills, and dedication to support the residents and lead our team at Bluebell.


Working with DMP Healthcare and leading our caring, talented team here at Bluebell is incredibly rewarding. Our priority is to provide compassionate, individualized care for each resident, ensuring a high standard of service that truly meets their needs.


As both a nurse and a manager, I am committed to making choices that serve the best interests of those we care for, empowering our staff to deliver positive, person-centred outcomes.
My goal is to foster an environment where life at Bluebell feels as comfortable, happy, and homelike as possible, with our residents always at the heart of everything we do.


What I enjoy most is spending time with the residents, seeing their smiles, and watching my colleagues find fulfilment and joy in their work.


I’d love for you to meet our team—please feel free to reach out!


Please find out more about our Home.
www.dmphealthcare.co.uk/care-homes/bluebell-place


Leanne

Leanne Hornsby

Job Title: Deputy Manager

Joined: 2013

Meet Leanne, our dedicated Deputy Manager at Bluebell Nursing and Residential Home!


With a long-standing career in healthcare since 2000, Leanne brings a wealth of knowledge, compassion, and commitment to her role. She strives every day to create a welcoming, happy, and fulfilling environment for both residents and staff. Her deep understanding of individualized care and her warm approach make her a valued leader within our team.


Leanne’s goal is to ensure that each resident feels respected, cared for, and supported in every way, fostering a true sense of home at Bluebell. Her dedication to making a positive difference in the lives of those around her is at the core of everything she does, and we’re proud to have her leading with such passion and expertise.


Daniela

Daniela Tudosie

Job Title: Clinical Lead

Joined: 2023

Meet Daniela, our skilled Clinical Lead at Bluebell.


Daniela joined our Bluebell family in 2023. With a rich nursing background spanning back to her graduation as a Registered Nurse in 1997, Daniela brings decades of experience and expertise to her role. She takes great pride in delivering the highest quality of care to our residents, combining her extensive clinical skills with a compassionate, resident-centred approach.


Daniela is committed to ensuring her team is well-supported and up-to-date with best practices, creating an environment where residents receive exceptional care every day. Her dedication to both her profession and the well-being of those at Bluebell makes her an invaluable leader and a trusted mentor to her colleagues.


Jane

Jane Conner

Job Title: Activity Coordinator

Joined: 2019

Meet Jane, our vibrant Activity Coordinator at Bluebell since 2019!


Jane is the heart and soul of our activities, bringing unmatched energy and creativity to every day. A true team player, she has a knack for turning even the simplest activities into lively, engaging events that fill the entire home with joy and excitement. Residents love having Jane around, not just as their Activity Coordinator but as a dedicated friend who genuinely cares about their happiness and well-being.


Her cheerful personality is impossible to miss—you’ll often hear her laughter before you see her! Jane’s commitment to creating memorable experiences and bringing joy to our residents makes her an invaluable part of the Bluebell family.


Monika

Monika Stupuraite

Job Title: Head Chef

Joined: 2022

Meet Monika, our esteemed Head Chef since 2022, is truly the heart and soul of our culinary operations and a cornerstone of our team. Her unwavering dedication and meticulous attention to detail ensures that the kitchen consistently upholds its impeccable 5-star Health and Safety Standards (HSO). This commitment reflects not just in the organization and cleanliness of the kitchen but also in the overall efficiency and excellence of our food preparation processes.


Beyond her role in maintaining these high standards, Monika is deeply passionate about delivering meals that are as delicious as they are nutritious. She leads her team with enthusiasm and a clear vision, ensuring they work collaboratively to create menus that cater to the unique dietary needs of our diverse resident community. Whether designing menus that meet specific nutritional requirements, adapting recipes to accommodate food intolerances or allergies, or preparing transitional foods for residents with specialized dietary needs, Monika with her team approach every task with care and precision.


Monika’s leadership is inspiring her team to go above and beyond to provide meals that not only meet but exceed expectations.


Under her guidance, the kitchen is not just a place where food is prepared—it’s a hub of creativity, teamwork, and service excellence. Every dish that leaves the kitchen is a reflection of Monika’s team's commitment to ensuring that our residents enjoy meals that are both satisfying and supportive of their overall well-being. Her role is indispensable, and her contributions significantly enhance the quality of life for everyone in our community.


Frequently Asked Questions about Bluebell Nursing & Residential Home

What types of Care is Bluebell Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bluebell Nursing & Residential Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bluebell Nursing & Residential Home have?

There are 82 Single Rooms.

What are the Facilities & Services at Bluebell Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bluebell Nursing & Residential Home to the centre of Grays?

0.3 mile(s) as the crow flies, distance by road may be significantly further.