Bluebell Nursing & Residential Home

Stanley Road, Grays RM17 6QZ
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9.8 48 Reviews
  • Bluebell Nursing & Residential Home, Grays
Bluebell Court is a thoughtfully designed, purpose-built care home in Grays, offering a comfortable and versatile lifestyle for up to 82 residents.

Conveniently located near local shops, public transport, and within walking distance of Grays High Street, with an easy access for visitors and family members to stop by for a chat or spend time with their loved ones. Grays High Street, known for its variety of shops, cafés, and restaurants, also provides access to the mainline C2C train station, making it convenient for family members travelling from further afield. Nestled in a tranquil setting, the home backs onto the scenic Grays Park, offering peaceful views and a serene environment for residents to enjoy.

As one of the leading care homes in Thurrock, Bluebell Court is renowned for the comprehensive care it provides. The dedicated care team offers a wide range of services tailored to meet the diverse needs of residents. These services include residential, nursing and dementia care.
The home's vibrant activities programme ensures that residents are never short of engaging and enjoyable things to do. Regular events such as fêtes, and outings are organised to keep life exciting and fulfilling.

The cinema room is a cosy space where you can relax and enjoy your favourite films. The library is a peaceful, quiet corner designed for anyone who loves a good story, a bit of learning, or a gentle moment to read and reflect.

Residents enjoy a close connection with the local community, which helps them stay active and engaged. Regular outings are arranged to nearby spots like Grays Shopping Centre and Grays High Street, offering residents a chance to explore, shop, and connect with the world around them. In essence,

Bluebell Court is a vibrant community where residents are supported to live full, active, and fulfilling lives, surrounded by compassionate care and a strong sense of belonging.

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Care Provided by Bluebell Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ella Munteanu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Bluebell Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,550
  • (these prices are only a guideline, please contact Bluebell Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Bluebell Nursing & Residential Home Reviews (48)

Total of 48, showing 21-40
9.8

Bluebell Nursing & Residential Home has a Review Score of 9.8 (9.761) out of 10, based on 31 reviews in the last 2 years. Over all time Bluebell Nursing & Residential Home has 48 reviews.

Overall Experience

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Date Published

48
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Review from Faye F (Granddaughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is very well cared for, we really couldn't ask for more. She is always clean and well-fed. The staff are amazing and always have time to discuss any concerns we have. A lovely, vibrant, happy nursing home.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

thank you for your kind words! It's heartening to know that Nan is receiving exceptional care in such a nurturing environment. That's wonderful to hear! Having attentive staff who are readily available to address concerns makes all the difference. Thank you for sharing your positive experience with us.


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Review from Victoria S (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a good thank you for your good care, kindness and always being attentive to all my mum's needs. She's always treated with dignity, respect and empathy. She is very well looked after and the care managers are open to all suggestions; they have made accommodations to adjust to her
needs (bedroom telly, recliner, duvet). Five-star care home. Very clean and modern, food perfect. Nice garden. Warm environment and friendly staff. Thank you, Bluebell.

Reply from Mihaela Munteanu, home manager at Bluebell Nursing & Residential Home

Thank you on behalf of our entire team for taking the time to share your appreciation. Ensuring the well-being and happiness of our residents is at the core of everything we do, and knowing that your mother feels valued, respected, and well-looked after brings us immense joy. Your recognition of the accommodations we've made to tailor to your mother's needs, whether it's the bedroom amenities or other adjustments, reaffirms our commitment to personalized care. Maintaining a high standard of cleanliness, modern facilities, delicious meals, and a welcoming atmosphere are paramount to us. Your description of Bluebell as a five-star care home is truly gratifying, and it inspires us to continue striving for excellence in every aspect of our service. We are incredibly grateful for the trust you've placed in us to care for your mother, and we are committed to upholding that trust each and every day.


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Review from Viola G (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Bluebell Nursing & Residential Home in January 2023 not expecting to live more than a couple of days, but with the gentle care that was and still is given by staff every day, Mum celebrated her 100th birthday in July.

Reply from Ella Munteanu, Home Manager at Bluebell Nursing & Residential Home

Thank you so much for your incredibly kind words. Your appreciation means a lot to us and we're truly grateful for the opportunity to care for your mum. Your heartfelt sentiments have been shared with our dedicated team and it has brightened our day. We're here to make this experience as positive and comforting as possible for both you and your mum. Once again, thank you for trusting us with your loved one's care. We sincerely appreciate your kind words and the trust you've placed in our team. Kind regards.


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Review from Ann M (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's been in this care home (Bluebell) since December 2022. At the end of life, these carers have pulled my mum around and given her new life. She loves the karaoke, bingo and singing; gives our mum something to live for. The sisters who do medication are excellent with her and the nurses so good.
Always cleaning the rooms and hallways. Very friendly staff.

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Review from S N (Next of Kin) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home - very happy with it. My loved one arrived in an agitated state, but with the patience and care of the staff, now she is calmer and more settled than I've seen her in a long time. The care and expertise of the team at Bluebell are exemplary, the staff are patient and kind and allowed
her space to settle in her own time, and now she is talking to other residents, taking part in activities and much happier than I could have hoped.
Dementia care seems (from what I gather as a newcomer to all this) complex, varied and individual, Bluebell is an aesthetically pleasing, peaceful, friendly place, and I am very happy my loved one is a resident there.

Reply from Ella Munteanu, home manager at Bluebell Nursing & Residential Home

Thank you for your lovely feedback. We are so pleased that you are happy with our Home and Mum is so much better since admission. Our aim is to keep our resident in a healthy and happy environment, our entire team work towards all required standards and expectations to meet them.
Kind regards.


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Review from M W (Niece of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling! After visiting my aunt we felt so distraught at the conditions of this home, I would say lack of staff doesn't help as I'm sure they are doing the best they can. From start to finish it was dreadful. Floors are disgustingly sticky, the smell everywhere is absolutely horrendous, my nose felt
violated. My aunt's room is bare and dirty, especially her bedclothes. My dog has stayed in better kennels. The other residents walking around aimlessly looking lost. As the bedroom doors are left open residents are just walking in and out of rooms and taking items which are not theirs. I asked my aunt about the food and she said it is shocking. As for the visitor's kitchen... no comment! Only place that looked presentable was the reception area.

Reply from Ella Munteanu, Registered Home Manager at Bluebell Nursing & Residential Home

Many thanks for taking time to feedback. We are sorry you feel this way about the care of your aunt. We value feedback and always take steps to action on concerns raised. Whilst we do not agree with some of the concerns you have raised we still respect your views. It is worth noting that we spoke to the NOK of your aunt who has given a different view of the service than yours. We have however taken the following steps to address some of your concerns. We have reviewed our staffing levels and have noted they are adequate to meet the needs of the residents. We have also gained feedback from regular visitors and professionals who have commended the pleasant smell at the home. We have discussed with your aunt’s NOK to bring in pictures/artwork to make the room personalised. Regular checks are being carried out to ensure that residents are being supervised and that people’s belongings do not go missing. I hope the above shows our commitment to take all feedback and concerns raised seriously.


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Review from D C (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank enough the team at Bluebell for taking good care of my grandad when he stayed with them in March for respite care. Staff were very professional, caring and kind. My grandad is strong minded and not easy to deal with, the staff were however patient with him. They took the time to get to
know him and were friendly and caring throughout his stay. Their activities co-ordinator even managed to get him to join in activities. Having not used care facilities before we were anxious, but didn’t need to as all the team at Bluebell were supportive especially the manager who reassure us that my grandad was in the right place. What an amazing job the management team and the staff at Bluebell are doing. I will definitely recommend Bluebell to anyone looking for a care home for their loved one.

Reply from Mihaela Munteanu, home manager at Bluebell Nursing & Residential Home

Thank you for your valuable feedback. We are so pleased that your grandad was comfortable during his stay at Bluebell. We will pass your words on to the wider team.
Kind regards.


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Review from Colin W (Relative of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Have managed to get the resident up and taking "baby" steps took a lot of work and care by staff. Staff are very helpful and caring.

Reply from Mihaela Munteanu, Home Manager at Bluebell Nursing & Residential Home

Dear Colin,
Thank you for taking the time to give us feedback and for your kind words.


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Review from Louise R (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved here to free up beds in the NHS. At first, I was dubious, but I needn't have been. It was the best my dad could have wished for. The staff, the setting/home is first class. The manager is absolutely the best person to ensure my dad had everything in place before he returned home. Care,
smiles, chats, enthusiastic, warmth, bright, attention, clean, fresh smelling, time. If I had to go to a care home, I'd like it to be here!

Reply from Mihaela Munteanu, home manager at Bluebell Nursing & Residential Home

Dear Louise, thank you very much for your kind words. We are very pleased that your dad enjoyed his stay and we are welcoming you back for respite at any time.


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Review from S H (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebell were brilliant. The staff were very caring of my mum, chatty and friendly all the time no matter what time of day and night. There was a kind attitude from every member of staff. They were also very helpful to us as a family trying to sort a care package, medication etc. Nothing was too much.
The head nurse was especially kind, patient and helpful. The home was very clean and pleasant to be in.

Reply from Mihaela Munteanu, home manager at Bluebell Nursing & Residential Home

Thank you very much for your review and kind words.
We are happy that mum had an enjoyable stay at Bluebell.


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Review from Kate M (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only complaint is the staff and visitors' toilet is not very nice, but the downstairs one is very nice. Also love the fact the home is decorated for different occasions, valentines day, Christmas etc and I loved what was done on valentine's day, but maybe think about singers coming in, if possible.
I would be happy to pay.

Reply from Mihaela Munteanu, home manager at Bluebell Nursing & Residential Home

Thank you for taking the time to give us feedback and for your kind words. Please accept our apology that the visitor's toilet is not at the right standards expected and in need of a decoration. We have refurbished a big part of the home and we have other refurbishment plans for other areas, including resident's bedrooms. Once again, thank you for taking the time to feedback. If you wish to discuss anything further, please do not hesitate to contact Home Manager.


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Review from Marion P (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebell Nursing & Residential Home family gave my mother the utmost care and well-being whilst she spent her final, last nine months in their care on the dementia ward and, finally, the nursing unit. They were supportive to me during and after my mother passed away. Will always be grateful to the Bluebell
family.

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Review from Mary R (Wife of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well-run care home.
Due to excellent management staff with the ability to put one at ease.
Nursing staff are professional and helpful.
Carers greet residents with a smile and cheery hello but always mindful of their needs.
Receptionist is friendly and helpful.
Not forgetting all staff who
work there but seldom seen.
The safety and security of residents are of a high standard. 8/10.

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Review from J T (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Well looked after. Good communication.

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Review from Richard P (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this place, and so does my dad.
The facilities are great, and he particularly likes the garden, but what makes it special is the people - the staff (all of them) are wonderful.

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Review from S U (Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my care. I liked everyone and the way they looked after me.
The food was good and I liked everyone. I wish you every success, good luck to you all.

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Review from T C (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to Bluebell in January 2021. the staff were excellent and informant and cared for my mum very well. Good activities keep mum occupied. safe and secure mums very happy and settled. All the family visit and are welcomed, a friendly environment.

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Review from M W (Respite Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my hip and after a stay in hospital, I was sent here as no other care package could be arranged. I spent 10 days and the care I received was perfect. The nurses are so friendly. The room was very comfortable, the food was good and there were always cups of tea available. I will miss the staff
a lot as they were so kind.

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Review from Elaiine N (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Bluebell Nursing & Residential Home since September 2020. I have found all staff members very considerate, polite, helpful and accommodating to our needs as well as my mum's care and needs. They have kept us informed of all aspects relating to my mum's care and welfare and are always
reassuring when we speak to them.

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Review from Dawn L (Niece of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that the staff at Bluebell Court Grays were amazing. They looked after my Uncle for over a year. They were so very kind and caring.
Our family were so grateful, especially during lockdown when we couldn’t visit him.
Thank you to all the team especially the staff on the nursing
floor.
Thank you again for the wonderful care he received.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Bluebell Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Bluebell Nursing & Residential Home is calculated as follows: ( (308 Excellents x 5) + (49 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 368 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluebell Nursing & Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Ella

Ella Munteanu

Job Title: General Manager

Joined: 2022

I'm Ella, the General Manager of Bluebell Nursing and Residential Home. With a career in healthcare since 2003, beginning as a Registered Nurse, I am passionate about bringing my experience, skills, and dedication to support the residents and lead our team at Bluebell.


Working with DMP Healthcare and leading our caring, talented team here at Bluebell is incredibly rewarding. Our priority is to provide compassionate, individualized care for each resident, ensuring a high standard of service that truly meets their needs.


As both a nurse and a manager, I am committed to making choices that serve the best interests of those we care for, empowering our staff to deliver positive, person-centred outcomes.
My goal is to foster an environment where life at Bluebell feels as comfortable, happy, and homelike as possible, with our residents always at the heart of everything we do.


What I enjoy most is spending time with the residents, seeing their smiles, and watching my colleagues find fulfilment and joy in their work.


I’d love for you to meet our team—please feel free to reach out!


Please find out more about our Home.
www.dmphealthcare.co.uk/care-homes/bluebell-place


Leanne

Leanne Hornsby

Job Title: Deputy Manager

Joined: 2013

Meet Leanne, our dedicated Deputy Manager at Bluebell Nursing and Residential Home!


With a long-standing career in healthcare since 2000, Leanne brings a wealth of knowledge, compassion, and commitment to her role. She strives every day to create a welcoming, happy, and fulfilling environment for both residents and staff. Her deep understanding of individualized care and her warm approach make her a valued leader within our team.


Leanne’s goal is to ensure that each resident feels respected, cared for, and supported in every way, fostering a true sense of home at Bluebell. Her dedication to making a positive difference in the lives of those around her is at the core of everything she does, and we’re proud to have her leading with such passion and expertise.


Daniela

Daniela Tudosie

Job Title: Clinical Lead

Joined: 2023

Meet Daniela, our skilled Clinical Lead at Bluebell.


Daniela joined our Bluebell family in 2023. With a rich nursing background spanning back to her graduation as a Registered Nurse in 1997, Daniela brings decades of experience and expertise to her role. She takes great pride in delivering the highest quality of care to our residents, combining her extensive clinical skills with a compassionate, resident-centred approach.


Daniela is committed to ensuring her team is well-supported and up-to-date with best practices, creating an environment where residents receive exceptional care every day. Her dedication to both her profession and the well-being of those at Bluebell makes her an invaluable leader and a trusted mentor to her colleagues.


Jane

Jane Conner

Job Title: Activity Coordinator

Joined: 2019

Meet Jane, our vibrant Activity Coordinator at Bluebell since 2019!


Jane is the heart and soul of our activities, bringing unmatched energy and creativity to every day. A true team player, she has a knack for turning even the simplest activities into lively, engaging events that fill the entire home with joy and excitement. Residents love having Jane around, not just as their Activity Coordinator but as a dedicated friend who genuinely cares about their happiness and well-being.


Her cheerful personality is impossible to miss—you’ll often hear her laughter before you see her! Jane’s commitment to creating memorable experiences and bringing joy to our residents makes her an invaluable part of the Bluebell family.


Monika

Monika Stupuraite

Job Title: Head Chef

Joined: 2022

Meet Monika, our esteemed Head Chef since 2022, is truly the heart and soul of our culinary operations and a cornerstone of our team. Her unwavering dedication and meticulous attention to detail ensures that the kitchen consistently upholds its impeccable 5-star Health and Safety Standards (HSO). This commitment reflects not just in the organization and cleanliness of the kitchen but also in the overall efficiency and excellence of our food preparation processes.


Beyond her role in maintaining these high standards, Monika is deeply passionate about delivering meals that are as delicious as they are nutritious. She leads her team with enthusiasm and a clear vision, ensuring they work collaboratively to create menus that cater to the unique dietary needs of our diverse resident community. Whether designing menus that meet specific nutritional requirements, adapting recipes to accommodate food intolerances or allergies, or preparing transitional foods for residents with specialized dietary needs, Monika with her team approach every task with care and precision.


Monika’s leadership is inspiring her team to go above and beyond to provide meals that not only meet but exceed expectations.


Under her guidance, the kitchen is not just a place where food is prepared—it’s a hub of creativity, teamwork, and service excellence. Every dish that leaves the kitchen is a reflection of Monika’s team's commitment to ensuring that our residents enjoy meals that are both satisfying and supportive of their overall well-being. Her role is indispensable, and her contributions significantly enhance the quality of life for everyone in our community.