Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 131 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.

Care Provided by Carolyne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Avigail Paguibitan (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Carolyne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,025
    • Self-Funded Residential Dementia Care from £1,025
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking
  • The home includes dedicated parking spaces.


Total of 131, showing 1-20
9.9

Carolyne House has a Review Score of 9.9 (9.895) out of 10, based on 50 reviews in the last 2 years. Over all time Carolyne House has 131 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The carers & care home staff are super. I couldn't speak highly enough of them care given to my mum.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review we really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to say in the strongist terms, that from day one we have been very happy with all aspects of care given, and openess and help we have received from all staff about present and long term care for the future for my mother.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review. We appreciate a lot.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been here just over a year. Although his mobility etc. has not improved. With the staff's help he mixes in with other residents. He gets on with all the staff knowing them by name, He always enjoys the food and makes comments, according to the staff. As family members, we are kept up
to date with everything that goes on in the home, via weekly emails. When needed urgently we are contacted immediately by phone.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We really appreciate it and we will make sure that we will continue to deliver a high standard of care.


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Overall Experience  Overall Experience 5.0 out of 5

My mother in law was only a resident for a short period but I am so glad she spent her last few weeks there. The rooms, the facilities were perfect and the people there, especially the manager, were just brilliant and so caring. Thank you all.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review. We really appreciate it. I will share this to my team and we will continue to give excellent care.


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Carolyne House for 2 years and my mum goes there for respite. I have nothing but praise for how they are looked after and my brother appears to be so much happier there because it has given him more interest in participating in both indoor and outdoor activities. The home is always
clean and the staff are very welcoming and keep you informed of any issues, be it medical or personal.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you for your kind review. We appreciate the feedback and we will make sure that we continue to give high standard care.


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Overall Experience  Overall Experience 5.0 out of 5

This care home is utterly amazing!
They have looked after my great grandmother for a few years I would recommend this home.
The manager is one of the best managers I've met.
All other staff are lovely and make sure nan is looked after.
I'm forever grateful for everything you do.
Keep being
amazing.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review. I will share this to my team and we will make sure to continue to give excellent care. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

On my visits I have always been greeted and welcomed very nicely and all staff I have met have been lovely. First time I visited the home where my friend went to, I thought this feels like a lovely place and it is, highly recommend it.

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Overall Experience  Overall Experience 5.0 out of 5

Really good experience, lovely, clean, homely feeling as soon as you walk through the door. Friendly staff and resident's rooms all clean and warm. Residents well looked after.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review, we really appreciate it. We will continue to give high standard of care.


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Overall Experience  Overall Experience 5.0 out of 5

I find Carolyne House welcoming on arrival.
The staff and management are very helpful and friendly and show care towards all the residents.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for giving us review, we are so grateful. I will share this with all my staff. I can assure you that we will continue to work hard for the best interest of our service user.


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Overall Experience  Overall Experience 5.0 out of 5

Have found all staff to be kind, caring and kept mum's spirits up when she is feeling down.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you for taking time to give us review. We will make sure we continue to give high standard of care.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly 8 years. We could not wish for a better home for our mum. She is treated with kindness and love, her every need is met, physically and emotionally. We have nothing but praise for Carolyn House. Well run and beautifully clean conditions. As a family, we could not
ask for better.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us review. I will share this to all my staff. On behalf of Carolyne house family, thank you again for all your support.


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Overall Experience  Overall Experience 4.0 out of 5

My nan spent almost 11 years at Carolyne House, I have to say majority of her time she was happy. I think improvements have definitely been made over the years. The rooms are lovely, done to a very high standard. Most staff are friendly and compassionate. The manager is lovely, kind, caring and also
remains impartial in family situations. My nan thought a lot of the the manager and her husband whom also works within Carolyne House. Only room for improvement I would say was the food didn't always look appetising, although nan was on a blended diet at the end.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking your time to give us the review we really appreciate it. We will ensure that we continue give high standard care with our service user.


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Overall Experience  Overall Experience 5.0 out of 5

Since first viewing, I was impressed and that hasn't changed. My husband is challenging with Alzheimer's but all the carers and nurses seem to have worked magic with his anxiety over personal care. He's always clean, so is his room. The managers and staff keep us informed of doctors visits, changed
in medications, sleep patterns etc. They encourage him to partake in activities as much as he wants. They all address him and family by name, which makes us feel like family. Food is excellent, fresh, varies and liquids offered all day. Carolyne House always looks clean, smells clean and available to family at all times. 100%.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to gives us review. We will ensure that we will continue to give excellent care for all our service user. Again on behalf of Carolyne House Team we thank you for the review.


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Overall Experience  Overall Experience 5.0 out of 5

My 96 year old aunt recently moved into Carolyne House. My aunt has settled very quickly and states it's the best place for her now. Staff have gone out of their way to help her feel welcome and comfortable. Appropriate activities are arranged daily and residents are given a timetable for the month,
and all the staff are cheerful, professional and dedicated to ensuring residents are happy. I firmly believe that the managers of care/nursing homes set the standard of care, and the manager here is outstanding - full of enthusiasm and innovative ideas and shows she truly cares for her residents and staff.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking time to give us a review we appreciate it. We will continue to give high standard of care.


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Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care Dad receives, it means when we go and see him we can be his son and wife rather than having to worry about being his carers. He's included in activities and gets to venture outside of his room which is more than he was getting at home. Dad is happy so we are happy.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking the time to give us feedback, we appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

This home has given my Grandmother a new lease of life. She now has regular trips out, engaging activities, good nutrition, and high-quality care. She was very hesitant to move there initially, as she had always lived on her own, but since becoming a resident she hasn't looked back. The staff have been
amazing and really care for her, and the home makes regular contact with the family to keep us up to date with what is going on.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking the time to give us feedback. We will continue to give a high standard of care.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Carolyne House for 2 years, At first I was skeptical about her going into a care home as I had had negative experiences with other care homes in the area. However, my concerns were soon eliminated. The staff has been wonderful, adapting to Mum's needs and providing extra care and attention
when needed. All the staff from the home manager, the nursing staff, carers, well-being staff, cooks, cleaners, laundry staff, and maintenance are exceptional. On a daily basis, they go above and beyond to care for the residents 24/7. In recent months more daily activities have been organised, when all residents, despite their ability, are encouraged to participate. From outings to the cinema, and zoo, shopping trips, picnics, and much more.
I cannot rate Carolyne House highly enough, 5 * is not sufficient! Their professionalism, care, attention to needs, and understanding are amazing. Thank you all for looking after our loved ones. I could write so much more!

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking the time to give us feedback it is very much appreciated and we will continue to give you high-quality care.


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Overall Experience  Overall Experience 5.0 out of 5

When my Dad arrived at Carolyne House he was given only 8 weeks to live, but he actually lasted an amazing 3.5 years and I honestly believe this is due to the care he received. The home is well run, the manager and the assistant are on hand to ensure the smooth running of the home. My dad was on the
ground floor which is dedicated to residents that need nursing care, I can't speak highly enough about the registered general nurses (RGN) who care for these residents, they are absolutely amazing, also I would like to highlight the great work done by three staff member in particular who all made my dad's life better during his stay. Everyone from the staff on reception, the lady in laundry to the maintenance man are very welcoming and helpful. If and when I need a care home this one is top of my list!

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking the time to give us a review. We really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

First-class nursing home, 100% committed staff. Could not ask for better care for my parents.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking the time to give us a review. We appreciate it and we will continue to give a high quality of care.


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Overall Experience  Overall Experience 5.0 out of 5

The team at Carolyn House is excellent at caring for both my parents.
All team members show great compassion and are very skilled and competent in caring for the complexity of my parents.
Communication is great as well as coordination of care with other services.
As a family, we can't thank everyone
at Carolyn House enough for the great care they provide every day.

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for taking the time to give us a review we appreciate it. We will continue to give our best to provide high-quality of care for our service users.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Carolyne House is calculated as follows: ( (535 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 590 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carolyne House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager

Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.


Maria

Maria Petric

Job Title: Clinical Lead

Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 9 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.


Livia

Livia Timis

Job Title: Clinical Lead

Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.


Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator

Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.


Gurpreet

Gurpreet Kaur

Job Title: Chef

Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.


Michelle

Michelle Parish

Job Title: Care Assistant

Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.


Mikaua

Mikaua

Job Title: Care Team Leader

Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.


Frequently Asked Questions about Carolyne House

What types of Care is Carolyne House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carolyne House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Carolyne House have?

There are 53 Single Rooms.

What are the Facilities & Services at Carolyne House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carolyne House to the centre of Grays?

2.0 mile(s) as the crow flies, distance by road may be significantly further.