Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
Submit a Review
9.9 131 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.

Show Carolyne House on the Map

Care Provided by Carolyne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Avigail Paguibitan (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Carolyne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,025
    • Self-Funded Residential Dementia Care from £1,025
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Carolyne House Reviews (131)

Total of 131, showing 21-40
9.9

Carolyne House has a Review Score of 9.9 (9.895) out of 10, based on 50 reviews in the last 2 years. Over all time Carolyne House has 131 reviews.

Overall Experience

  • 109
  • 22
  • 0
  • 0
  • 0

Date Published

131
14
22
50
81

Review from G W (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are kind, caring, and very friendly. Our family has full confidence in the care of our Mother. The activities seem exemplary, and they go to great lengths to keep the residents happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carolyne team is and has also been the utmost professional in the delivery of care and attention to my mother. Long may they retain the highest score possible going forward under the in-house management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Carolyne House since September 2023. I cannot fault the care she receives. The care home manager goes above and beyond to help you and nothing is too much for her. The manager is a real asset to the home and it runs so well because of her dedication. The staff work hard to make it
a lovely safe environment for the residents. My mum is well looked after and I can sleep well knowing my mum is safe. Three staff members in particular are exceptional nurses, having the patience and understanding to deal with my mum who has dementia. As do all the careers. Even the ladies in the kitchens and laundry room are very helpful and obliging and will help in any way they can. My mum's key support is very helpful and goes beyond, she let me text her when I couldn’t get into the home to tell me how my mum was. Cannot fault Carolyne House at all. Please keep up the excellent work.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you so much for your kind words. We will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen O (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints at all about the way my mum is cared for in Carolyne House. She is always happy when I visit her. The staff are all very kind and understanding of her, even when she gets a bit difficult. The activities and trips that she joins on are really good for her, they are things that we
couldn’t do for her at home. It’s definitely the right place for her to be.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you so much for your kind words. We will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H R (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere. All staff are very helpful. They spend the time to chat to my father which was one of our requests. Extremely clean environment. We visit at various times and there never seems to be anything to complain about which makes us feel confident that the care my father receives is
consistent.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you so much for kind words. We will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jac D (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is a resident, had a fall. Dealt with very quickly by the staff. Paramedics called, Mum taken to hospital, where I met her.
Constant contact from the care home asking for updates, and the last one, to advise me that at 10 pm, Mum may try to get up and start looking for her bed. Tiny details,
but so thoughtful!
We arrived back at the home around 1 am, after a 7-hour visit to a and e. Staff came straight out with a wheelchair (Mum does not have good mobility) to get her into the warm as quickly as possible.
There waiting for her was a hot cup of tea and her favourite pink wafer biscuits!
Thank you, to the manager and the rest of your amazing team! Not just on this occasion, but always!

Reply from Avigail Paguibitan, Manager at Carolyne House

Thank you so much for the kind review. We appreciate it and we will continue to give the best care that our residents deserve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Granddaughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff. Always there to help if needed.
Always clean and tidy.
Plenty of activities for residents to do whilst there.
The staff know the resident's names and take an interest in their daily life and well-being.
Nothing is too much.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

We appreciate the feedback, I will share with all my staff. We will continue to do our best. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen K (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a series of falls, and becoming increasingly frail we had to face the difficult decision of my elderly mother (aged 97) leaving her home and moving into residential care.
Carolyn House have been wonderful. They made the whole transition process seamless. The care and support that they offer during
the move has been so professional.
After her initial concerns, my mother is now very settled. They show her dignity and respect, they give her choices and in her own words 'they are very caring here'.
There are activities and trips out that at first Mum didn't want to get involved with, but now only after a few weeks she is joining in and enjoying the company.
If you are having any doubts about moving an elderly relative into Carolyn House please talk to them they are so good and will be able to answer any doubts or questions you may have.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

We appreciate the feedback, I will share with all my staff. We will continue to do our best. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michele D (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House is such a lovely care home, the staff really do care. Everybody is friendly, they really look after my dad, they are patient and kind and sometimes he is horrid back but they take it all in their stride. They are amazing. I can't thank them enough for all they do for my dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy B (Daughter-in-law of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff; helpful and knowledgeable. Clean room, Mum looks well cared for. Home looks clean and tidy. Always kept informed of changes. Sometimes I feel that the infection control processes could be improved by wearing aprons, especially during care rounds. Changing of gloves not always obvious,
but infection rates do seem low. Well done everyone.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you for providing feedback, we appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen O (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Carolyn House since Boxing day 2022. The staff are very caring and in the major part very good. The few small issues we have had are dealt with straight away. My mum is now bed bound and has for many years been visually impaired and her hearing aids no longer fit properly as she has
lost weight, the fact that I can't get an optical retail chain to honour their promise to come to the home makes the problem worse for the staff. My mum celebrated her 100th birthday with a party for our family, one that a few months ago I didn't think she would reach. Mum is happy there, that is the main thing.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you for the feedback. We will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith S (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are amazing, caring, dedicated, friendly and helpful, prioritising residents' care needs to the highest standards. Caring for my mum since January 2023, the communication of Mum’s needs and what is being done to ensure that her needs are met is exemplary. This ensures mum is comfortable, well-nourished
and hydrated. The highest standards in care provision are achieved, including resident care needs risk assessment and detailed records enabling staff nurses and doctors to quickly respond as needs change. I fully recommend Carolyne House. I have zero concerns as 100% of the Carolyne House team provide the highest standards of nursing, management, facility provision and catering.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi, the staff at Carolyne House would like to thank you and appreciate the feedback and we will continue to give the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelvin W (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have now had several family members stay at Carolyne House and we are confident they're in the best place for them. The staff are always welcoming and pleasant and we know they have their resident's best interests at heart. Even if the resident is difficult, which is the case with our Mum, they make
a special effort to keep them occupied and cater for their needs. I would happily recommend Carolyne House to anyone who asks. Keep up the good work and thank you.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi Kelvin, the staff at Carolyne House would like to thank you and appreciate the feedback and we will continue to give the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin D (Brother of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's now been 10 months since my sister was admitted into Carolyne House care home. I posted a review several months ago, where I could only praise the staff and house manager for the care and provision for my sister.
Now some 4 months on, the excellent service and care she receives is still 10 out
of 10, my sister is now not only feeling happier but she is also looking much better, compared to when she was living alone, relying on care personnel visiting her daily. Although there is no current cure for dementia, the care home understands her needs and changes to her condition and is fully supportive of her needs. The facilities are good, with regular meals (which my sister likes), has regular contact with a visiting Doctor should she need to see one, and along with her treat of having her hair done weekly, (yes you have to pay separately for this,) but in the big scheme of costs, its minor, compared to the pleasure she gets for a bit of attention on her.
A Wonderful care home.

Reply from Avigail Paguibitan, Manager at Carolyne House

Hello Kevin,
thank you for the feedback, we appreciate it and we will continue to give all our residents the best care that they deserve. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D I (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been really looked after in a caring, friendly, professional way. I have also been cared for on my visits. When Dad came to Caroline House he was under end of life palliative care. Now, even though he has advanced dementia, physically he is much stronger due to the care and healthy food he can
now eat. Thank you all.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you for taking time to give us a review, on behalf of the whole Carolyne House family we thank you for the support. We will continue to deliver best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W B (Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very polite and absolutely lovely, the care they give my mum is amazing. The manager and staff do a wonderful job in the care home and I feel my mum is safe and secure in her room. She enjoys being here.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you for taking time to give us a review, on behalf of the whole Carolyne House family we thank you for the support. We will continue to deliver best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil R (Friend of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House is a good home. Staff are very kind, from the manager to the kitchen and the domestic staff. They take care of my friend like their own family. They have activities every day and always something to do. They organise trips to garden centres or the zoo. I can see my friend is settled in
Carolyne House. Always clean and smells nice. My friend loved playing bingo and she was so happy when she won the game. She was so happy to tell me every time I visited her. So, I’m glad and willing to say this care home is a very excellent home.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

On behalf of the whole team of Carolyne House, we thank you for the review and we will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart W (Son of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. They are all helpful. They always have smile on their faces. They look after my mum really well. Her room is always clean. My mum is always joining in with home activities. They all organise outdoor trips and indoor events. All the staff have patience with Mum. Really happy.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

On behalf of the whole team of Carolyne House, we thank you for the review and we will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Granddaughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Carolyne House for just over a year now. In this time, despite her age, we have seen her health improve generally. She is also much happier now she is there. The staff are all so genuinely caring and really do make an effort so each resident feels special. The variety of activities
provided has been really wonderful and despite sight impairment, an effort is made to make sure my grandmother is involved. Everyone goes above and beyond here. I have great peace of mind knowing my gran is well looked after. Thank you to all!

Reply from Manager Manager, Manager at Carolyne House

Thank you so much for the review. We really appreciate it. We will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Niece of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident cared for by the staff at Carolyne House for a period of six months before she passed away. I cannot fault the staff there, they were professional and carried out their duties with care, compassion and empathy for my aunt and her family. The cleanliness of the home was exceptional.
All the staff nurses, carers, kitchen staff, cleaners and management went above and beyond their duties to help my aunt. We cannot thank them enough for all their care and hard work.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you very much for your review. We are very grateful and will make sure that we will continue to work hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Carolyne House is calculated as follows: ( (535 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 590 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carolyne House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager

Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.


Maria

Maria Petric

Job Title: Clinical Lead

Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 9 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.


Livia

Livia Timis

Job Title: Clinical Lead

Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.


Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator

Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.


Gurpreet

Gurpreet Kaur

Job Title: Chef

Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.


Michelle

Michelle Parish

Job Title: Care Assistant

Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.


Mikaua

Mikaua

Job Title: Care Team Leader

Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.