Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 131 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.

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Care Provided by Carolyne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Avigail Paguibitan (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Carolyne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,025
    • Self-Funded Residential Dementia Care from £1,025
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Carolyne House Reviews (131)

Total of 131, showing 41-60
9.9

Carolyne House has a Review Score of 9.9 (9.895) out of 10, based on 50 reviews in the last 2 years. Over all time Carolyne House has 131 reviews.

Overall Experience

  • 109
  • 22
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Date Published

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Review from Marion R (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the way my mum is looked after at Carolyne House.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you very much, we appreciate the feedback. We will continue to work hard and give the best care.


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Review from David H (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House ticks every box in relation to communication, due diligence, safety, care of patients and the cleanliness of the facility. The staff are extremely competent and caring. Top marks!

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Thank you very much, we appreciate the feedback. We will continue to work hard and give the best care.


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Review from Helena W (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Carolyne House in April 2023 as she was very poorly and could no longer live at home with carers. She required 24-hour care.
The whole team and the support workers and carers treated Mum with respect and dignity. They also were very kind to us family members and kept us informed without
prompting. I will miss going there and may still pop in from time to time. We were, as a family, very impressed with Carolyne House and would 100% recommend it.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi Helena, Thank you so much for your review. We appreciate it and will continue to work hard.


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Review from B B (Husband of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is in a small room in which a hoist to a wheelchair is needed to get her out of the room, there is very little space left. Also, most of the residents along her corridor have dementia. They constantly shout out day and night. My wife is paralysed and immobile, she does not have dementia and
gets very upset having to listen to the others. I have asked for her to be moved but it would cost £100 a week more. Not happy about this.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi, thank you for sharing your feedback. Carolyne House has a range of rooms to select from, some of which have larger facilities and features than others, which come at a premium price. Upon viewing these options, the two rooms and the price difference were explained before your loved one moved in. Wellbeing is at the heart of everything we do, and we do everything we can to support your wife whilst living at Carolyne House. We thank you for your cooperation during this discussion period and we hope to come to a resolution soon.


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Review from P S (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough. It was a harrowing time when my mum was no longer able to live at home. She was bedridden and had dementia. The staff were all lovely, caring and made my sister and I so welcome. We were updated all the time and I know my mum was very happy there. It was the best
place she could be under the circumstances and we knew she was safe and being cared for in the best possible hands.

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Review from Jennifer T (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention to detail when looking after my mum was beyond excellent. Everything was dealt with in a caring but professional way. Nothing was too much trouble for management and staff and we were kept fully informed at all times. We were so pleased Mum felt safe and cared for and was in the
best possible place until she passed away. All the family were truly grateful. Thank you.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi Jennifer,
We are so grateful for your insightful review. Your feedback greatly enhances the care we provide to our residents; it's great to read how satisfied you are with the home and the wonderful team.
Kind regards,
Avigail.


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Review from Mareena D (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here Boxing Day 2022. As a family, we are all very pleased with the care Mum has and is receiving. The room is clean, staff are friendly, caring and professional.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi Mareena,
Thank you ever so much for taking the time to write this lovely review. I will be sure to pass on your kind words to the team.
Kind regards,
Avigail.


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Review from B K (Daughter of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I feel the thoughtful and kind care given to our Dear Mum by all the Staff at Carolyne House Care Home in Chadwell St Mary has been wonderful. We all visit often and nice the home is very clean with cheerful well-trained caring Staff.
Thank you all so much.

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Review from M C (Grandson of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult day when my nan and I realised her care needs meant that it was best she enter residential care on a permanent basis. After going through research, we came to the conclusion her interest and increasing 24-hour care needs were best served in Carolyne House Care Home. My nan has been
a resident of Carolyne House for two years and I have nothing but appreciation and praise for how the staff continue to treat my nan with the utmost respect, kindness, compassion and dignity. The management are prompt and open with communication and I have no hesitation in recommending Carolyne House to anyone needing to go into residential care.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

We are so grateful for your review. Thank you for taking the time to share your feedback. We will be sure to continue to work hard and will pass your comments on to the team.


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Review from Terence S (Husband of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very good. Manager also.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi Terence,
Thank you ever so much for taking the time to write this lovely review. I will be sure to pass on your kind words to the team.
Kind regards,
Avigail.


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Review from Heather S (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Carolyne House Care Home after a two-week stay in hospital. I was very apprehensive about her going into a home but am so glad she did. The staff are all very caring, friendly and respectful to Mum, nothing is too much trouble. They always find the time to welcome and talk to me
and I am given constant updates. Thank you for looking after her, giving me peace of mind that she is safe and being given the best care possible.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

Hi Heather, thank you for taking the time to write a review. We are really grateful for your kind words and will continue to work hard to give your mum the best care possible.


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Review from Sonia B (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and nothing is too much trouble, always willing to help, if need be, always phone with updates on her condition.

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Review from Lisa S (Respite Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was beginning to settle in very well, although it was just to be for a few weeks. All the staff are just exceptional, always had time if I had a problem and made me feel safe and very well looked after. The rooms are spotless and beautifully finished. If I was bored I was never without a book or puzzle
from the activity organiser. Thank you for having me and all the tea and biscuits also.

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Review from Steve K (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Carolyn House Care Home have looked after my mother who had dementia with amazing kindness and care. Not once did my mother ever seem unhappy here.
I have been amazed at the hard work of everyone at the home and a special thank you must go to the manager who has done so much for the family.

Reply from Avigail Paguibitan, Home Manager at Carolyne House

We want to say thank you so much for the very lovely reviews, we appreciate all the positive feedback, and we will ensure that we will continue to work hard to give excellent care. Thank you.


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Review from Francis L (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, I found management and staff very helpful and friendly. Over many visits the standards and cleanliness of the home were very good, I could not fault anything.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Hello Francis, thank you for your insightful review. We are so grateful for how satisfied you are with our team's friendliness and efficiency, and the cleanliness of our environment. Your feedback greatly enhances the care we provide to our residents and we appreciate your positive comments.


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Review from Kay T (Niece of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My first experience was a call to the home regarding my aunt who is on respite, the staff member was very friendly and helpful informing me how she was and she had settled in well, I asked to book a visiting slot which was very easy to do.
Today I went to visit, firstly due to Covid a member of staff
greeted me at the front door and explained the procedures, checked my lateral flow test then checked my temperature, marvellous all checked.
On entering the home it was clean, lovely decor, brightly painted.
My aunt's room is clear of clutter, spacious, fresh smelling, large TV, nice pictures on the wall, bathroom clean.
I met some lovely staff who were cheerful and helpful.
I left knowing my aunt is being cared for extremely well.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Hello Kay, we are so grateful for your insightful review. Your feedback greatly enhances the care we provide to our residents and we are appreciative to read how satisfied you and your aunt are for our care.


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Review from Barry P (Son of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant staff, well looked after.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Good afternoon Barry, thanks so much for your full recommendation of our home. Staff are delighted to hear your kind words. Thanks again for the review.


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Review from Gerald L (Son of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially had respite care but was lucky enough to be found a permanent place from 23rd August 2021. All of the staff are excellent and the manager always makes us feel special. She is very approachable, helpful and communicative. Mum is 97, had a stroke and dementia and I am so relieved that I
am happy with her safety and welfare in Carolyne House Care Home.

Reply from Abigail Paguibitan, Home Manager at Carolyne House

Good afternoon Gerald, we are honoured to receive your full recommendation for Carolyne House. We are so grateful to hear how satisfied you are with your mother's transition to our care. Thanks so much for the review.


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Review from H B (Relative of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Taking very good care of my relation.

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Review from Julie T (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Carolyne House were wonderful to me, my sister, and above all our mum. Nothing was too much trouble. They were kind and informative whether face to face or on the telephone. They treated mum with dignity at all times. Mum was always washed and dressed in clean clothes and her room was spotless.
We did not feel guilty leaving mum at Carolyne House as we knew she was 100% cared for, and if there was a problem they would be in touch immediately.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Carolyne House is calculated as follows: ( (535 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 590 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carolyne House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager

Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.


Maria

Maria Petric

Job Title: Clinical Lead

Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 9 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.


Livia

Livia Timis

Job Title: Clinical Lead

Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.


Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator

Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.


Gurpreet

Gurpreet Kaur

Job Title: Chef

Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.


Michelle

Michelle Parish

Job Title: Care Assistant

Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.


Mikaua

Mikaua

Job Title: Care Team Leader

Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.