Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 131 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.

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Care Provided by Carolyne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Avigail Paguibitan (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Carolyne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,025
    • Self-Funded Residential Dementia Care from £1,025
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Carolyne House Reviews (131)

Total of 131, showing 61-80
9.9

Carolyne House has a Review Score of 9.9 (9.895) out of 10, based on 50 reviews in the last 2 years. Over all time Carolyne House has 131 reviews.

Overall Experience

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Date Published

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Review from Linda W (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in home for respite after a fall and hospital stay. She had dementia and was very poorly. She passed away 6th April and I would like to say I could not have wished for a better home than Carolyne House. The staff were all so caring towards my mum and I will be eternally grateful
for the care and support they gave me, my mum, sister at this very difficult time.

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Review from Michael H (Respite Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were wonderful. They look after all your needs, never too busy that they could not help you if you buzzed them. Also, the manager is probably one of the nicest people you would ever meet.

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Review from Glenda L (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Carolyne House during the Covid lockdown and the staff have made every effort to care for her and protect her from harm and to integrate her into the home's social activities.
As I live nearly 200 miles away, visiting during the restrictions has at times been extremely difficult
but the staff have been very good at keeping me informed and discussing her medical treatments and action plans with me and although extremely busy always make time to answer queries I may have.

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Review from D L (Nephew of Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and attention my Aunt receives at Carolyne House is wonderful. The staff are always sensitive to her every need.

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Review from Tony S (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House is a very good care home. The staff are absolutely brilliant and helpful all the time. Especially when my mum can be difficult because she can’t talk or get over how she feels. They deal with Mum really well and they understand how Mum is.
The staff will go that extra mile when needed.
I
would definitely recommend this home to anyone who has a family member that needs to go into a home.
I would like to say a big thank you to all the staff.

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Review from Jill B (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all staff at Carolyne House make everyone welcome and provide such a high quality care and support for all of their residents. It has been particularly difficult due to Covid 19 yet despite this they have continued to provide up to date information and feedback on our loved ones, encouraged
alternative ways to stay in touch whilst visiting is limited due to guidelines and provided a safe environment at all times for those in their care. The safety and wellbeing of all of their residents is a priority and this has given us, the families, peace of mind knowing that. Nothing is too much trouble and staff manage to do everything with a smile. A very big thank you to each and every one of the staff team at Carolyne House. All staff are very much valued and well led by the home manager who shows care and compassion for both residents and her staff team. Carolyne House is a very happy and welcoming home.

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Review from Denise C (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House is above all a home. The team strive to provide a safe, happy, supportive environment. The care team are practically skilled and encourage our mother to engage in decisions she can manage for herself for example choosing her clothes, a book, her lunch choices etc. This may sound a small
detail but it does empower our mother and boost self-interest/conversation, I greatly appreciate that effort. Reviews of our mother's care are regular and any necessary actions implemented swiftly and our family informed. Communication with the team is good either by phone or email. During this Covid pandemic the team's commitment to providing safe care whilst ensuring families have contact with their loved ones has been second to none. Equally, we have been up to speed with any information affecting visiting etc. The Carolyne House team have met all challenges with practical solutions e.g. window visits when permissible, Zoom, etc; a true team effort.

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Review from T O (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff always ready to help. Mum is very happy here.

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Review from L B (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for nearly 4 years. She was admitted after a leg amputation and was of very sound mind. She initially found it very difficult to adjust as she was also a very active lady. I know she still finds it difficult to have to ask for help with most needs but most of the staff have been
very understanding. It has also been difficult with the virus problems. The manger has been brilliant in these trouble times.

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Review from B G (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Carolyne House from May until she passed away in August 2020. We have nothing but praise for the staff they were very caring. kind and compassionate to mum and to us as a family. If anything changed with mum's health they contacted us straight away. Mum was happy there and her final weeks
were made very comfortable. Thank you to all the staff for what they did for her.

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Review from M C (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way that the staff have looked after mum. They have made every effort to maintain contact with myself during Covid-19 restrictions (via facetime with mum) when we were unable to see her in person. I feel very relieved that the staff/care home are taking every step possible to
keep both my mum and the other residents safe.

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Review from B R (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility full of kind caring and understanding staff and carers that are so professional going about the daily routines in this happy place. Always a cheerful environment to visit and am safe in the knowledge Mum is being looked after with care and dignity - nothing is too much trouble
for any of staff and carers, very happy and obliging. I would happily recommend Carolyne House. Thank you all for your dedication. Fantastic job.

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Review from Arron M (Son of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Amazing staff. Very attentive. My mum is always cheerful with staff.

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Review from Darren B (Son of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been with Carolyne House for nearly 1 year and we cannot praise the staff enough who do an amazing job. The building is always clean and the staff very welcoming. Mum really enjoys the food and entertainment. We really could not ask for a better place for our mum to be. Great thanks.

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Review from E C (Sister of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant standard care could not be faulted. Kept informed at all times, by very caring staff.

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Review from Jes M (Daughter-in-law of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved mum, grandmother, mother-in-law, a dementia patient, has been living at Carolyne House for almost 4 years now. We are grateful for the excellent care she has received from various directors, including the current one, as well as all of the nurses, doctors and other staff members. She seems
to be quite happy and safe there, cared for with genuine kindness and treated with dignity and respect. Over the years the family has come to know many of her carers; it feels like we are visiting a large family when we arrive. I recommend this facility without reservation.

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Review from Ann K (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here for nine months now and is in the advanced stages of vascular dementia. I am extremely happy with her care. She is happy and well looked after and the home is kept clean and always seems well organised. The staff at Carolyne House are warm and friendly to both the residents
and their visitors. They are so patient with Mum and always seem to take their time with her. We are kept informed on her well being at all times and Sue the events lady sends pictures and videos of her to us regularly. Any problems or issues we may have had have been dealt with quickly and effectively. We looked at so many care homes before choosing and I am so pleased we chose Carolyne House for our mum.

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Review from J D (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for all the love and care the staff gave our mum whilst she was in their care, she loved them all. The actual care home is clean and tidy and the rooms are a good size. The food is good and the staff are really friendly and they have so many different projects to keep them busy so
they don't get bored, they go out on day trips and have sing songs, it is a fabulous place. Mum has now passed on and we will always treasure our time with her in Carolyne House. Thank you to you all.

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Review from L E (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in the nursing home after 2 months in hospital for heart problems and a chest infection. Her room is clean, comfortable and cosy. The staff are extremely caring and attentive to mum's needs. Despite her frailty they haven't given up on her, but try to encourage her to get out of bed when possible,
or to eat easy to swallow foods. They've been excellent in keeping in touch with me on mum's care, especially after the weekly GP visit. I'm really happy mum is somewhere safe.

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Review from T B (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy and feels very safe in her environment. She enjoys all her meals and always clears her plate, sometimes she even has a second helping. She has gained weight since moving into her new home. She has her hair done every week, and it always looks nice. My mum's appearance is always clean
and smart. The room and bathroom are tidy and clean. The staff are very helpful, polite and friendly. They are always there to listen or give me a phone call if there are any concerns about my mum.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Carolyne House is calculated as follows: ( (535 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 590 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carolyne House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager

Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.


Maria

Maria Petric

Job Title: Clinical Lead

Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 9 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.


Livia

Livia Timis

Job Title: Clinical Lead

Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.


Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator

Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.


Gurpreet

Gurpreet Kaur

Job Title: Chef

Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.


Michelle

Michelle Parish

Job Title: Care Assistant

Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.


Mikaua

Mikaua

Job Title: Care Team Leader

Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.