Carolyne House

Waterson Road, Chadwell St Mary, Grays RM16 4LD
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9.9 131 Reviews
  • Carolyne House, Grays
Carolyne House is one of a number of care facilities in the area owned by care provider Runwood Homes, respected for an innovative approach to healthcare for the elderly and people with disabilities.

The property can house up to fifty-two people in total, all of whom enjoy the comfort of en-suite bedrooms, a tasteful lounge and spacious dining areas, together with a secure garden area and convenient parking for visitors.

Extra services available to residents include chiropody and hairdressing, whilst the home also runs a programme of activities and entertainments to ensure users enjoy their time at Carolyne House and receive a wide range of health and fitness benefits.

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Care Provided by Carolyne House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Avigail Paguibitan (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Carolyne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,025
    • Self-Funded Residential Dementia Care from £1,025
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Carolyne House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Carolyne House Reviews (131)

Total of 131, showing 101-120
9.9

Carolyne House has a Review Score of 9.9 (9.895) out of 10, based on 50 reviews in the last 2 years. Over all time Carolyne House has 131 reviews.

Overall Experience

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Review from Queenie C (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here is delightful.
Happy, generous and very friendly.
Carers are with us all times you need them.
I am very happy and wish to stay to the last of my time.
Food presentable and carers are friendly at all times.
I remain thankful.

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Review from Lisa N (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day I stepped foot into Carolyne House I knew we were going to like this nursing home for my father. We were shown around the home at very short notice. The friendly staff made us feel at home. We were shown Dad's room, which was clean and cosy with his own bathroom and TV. My Dad is so, so
happy. I'd just like to thank Carolyne House for doing all you do, day in day out, for Dad.

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Review from F C (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treated my mother with great care and dignity. She always looked well cared for and comfortable.
When asked she felt safe.
The staff always found the time to help with any queries and were of great comfort at the end.

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Review from Susan J (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I were looking for a care home for our mother. We viewed a few which didn't feel right and were not what we wanted. As soon as we entered Carolyne House we knew it was where we wanted our mum to be. The residents all seemed so happy and content, the staff were so lovely that we decided
straight away that that was the place.

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Review from M V (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted by desk and staff with a friendly atmosphere, kept appraised regarding every eventuality of resident's care and health. The meals were very good and the room cleaned every day. The residents are well cared for and treated with respect and dignity.

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Review from Lorraine S (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Carolyne House since July 2017. The staff are so kind and caring they do their utmost to make the time spent there as comfortable as they can. They have activities to join in with if they so wish. They have helped me so much as well. I am so pleased I chose this home to care for my
mum as it was a difficult thing to do.

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Review from Melanie S (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been a resident for four weeks. During this time the staff have been amazing. They have treated her with the utmost dignity, kindness and professionalism even when displaying challenging behaviour. In fact, many of the problems she had have only begun to be addressed since being in Carolyne
House, having previously been ignored by the NHS and Social Services. Making the decision to place a loved one in a Nursing Home is extremely hard, but they have continued to support us and Mum during this transitional period. I believe they deserve a higher rating than good as they are outstanding.

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Review from Lisa F (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Carolyne House for nearly two years and sadly passed away after Dementia got the better of her. We could not have asked for more caring people to look after mum, they truly were like an extended family and made mums last days the best you could ever wish, we will miss them all lots.

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Review from A P (Sister of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is always treated with kindness and consideration.

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Review from Liz F (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 101 years and 9 months old and extremely frail and vulnerable. She has been in the home for over 3 years. She has been shown friendship, respect and great care throughout those years and is well cared for and now in receipt of excellent nursing care. She is treated with patience and dignity
always. As a family we are thankful that she is ending her days in such a compassionate, skilled and caring environment.

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Review from H R (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother cannot be faulted. She is treated with respect and kindness. Also the support of our family from the nurses and carers, keeping us informed at every visit, telephoning us when they think GP needs to see her and after the visit.


Every carer/nurse knows not just mums name but

also my name and my sisters, we are not 'just visitors' to the home. We felt we were part of the family of Carolyne House.

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Review from C M (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carolyne House is a really lovely care home. It is like having a large extended family. I know when I visit my mum, I will be leaving her in a safe and secure environment with kind and caring people.

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Review from Gary V (Son of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting mum into a care home was a hard decision but as soon as we visited and talked to the staff, we knew it was the right place. All staff were very kind and caring and it really helped put my mind at rest knowing mum was safe and well cared for. The rooms are really nice and we decorated the room
with lots of mums things to help her feel at home. There is also a garden with I'm sure is lovely in the summer.
Mum moved in just after Christmas but sadly she passed away in March after a short time in the hospital, she only got to spend 3 months at the home but in those months she was happy and that means the world.
Thank you to all the staff, you do an amazing job.

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Review from Irene A (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Carolyne House for nearly 2 years, she was always looked after very well with love and compassion. Unfortunately, she passed away in October from a short illness, the dedication of all the staff was outstanding, she was treated with love and dignity on her final days. I will be forever
grateful to them.

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Review from D B (Niece of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Carolyne House for over two years.
He has Parkinson's Disease.
All the staff are friendly and patient and understanding.
When caring, they do all they can to make my uncle comfortable as he is bed ridden.
The home is clean and decorated to a high standard.
I'm kept informed
about all of my uncle's care and changes in his condition, doctors visits, medication etc.

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Review from Akile J (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the nursing home in July 2016. She was made welcome and supported to settle in immediately. The management and care staff have been wonderful since day one. I am updated immediately should mum be unwell, not eating, not drinking or just under the weather. I visit mum at various
times of the day, days of the week, she is always clean and tidy including her room. The staff are always smiling and have the time to talk to me about mum.
Unfortunately, mum's health has deteriorated, however, the care provided remains top class. Thank you.

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Review from James E (Son of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home better than my expectations, it is clean and decorated to a high standard. All and I mean all the staff are so friendly and helpful. The staff all seem to have a good rapport with the residents. Unfortunately, my mother is bed ridden so I cannot comment on any activities. The staff
keep me informed about everything about my mother's care. The food always looks nice as it is home cooked. I would recommend this home to anyone.

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Review from Christopher (Son of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Carolyne House since early August 2016. He has Parkinson's and dementia, plus some other medical problems.
All the staff I have met are friendly and are patient and understanding when caring for Dad. As I don't live locally I am kept informed of any changes in Dads condition, doctors
visits etc.

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Review from David (Resident) assisted by family/friend published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son visits me most days and he has regular contact with management and staff. The formal review is very quick and they are able to discuss any areas of my care whenever he is visiting. Management are always available to discuss things and are very approachable. We are all very happy with my care
at Carolyne House.

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Review from Antonettia H (Wife of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my husband, who is unable to write, the following feedback is his opinion.
The home was very clean and fresh smelling. His room for respite was clean and enough room, also a comfortable chair. TV was placed on the wall after a few days, which was easier to watch from chair and bed. Carers
were very friendly, polite and asking questions related to his personal care/wishes. A good atmosphere and cared for well.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Carolyne House is calculated as follows: ( (535 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 590 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carolyne House is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Avigail

Avigail Paguibitan

Job Title: Home Manager

Joined: 2014

Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.


Maria

Maria Petric

Job Title: Clinical Lead

Joined: 2015

My name is Maria, and I have been the RGN at Carolyne House for 9 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.


I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.


Livia

Livia Timis

Job Title: Clinical Lead

Joined: 2016

My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.


I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.


Charlotte

Charlotte Hinks

Job Title: Lifestyle Coordinator

Joined: 2021

Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.


I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.


Gurpreet

Gurpreet Kaur

Job Title: Chef

Joined: 2017

Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.


In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.


Michelle

Michelle Parish

Job Title: Care Assistant

Joined: 2008

My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.


In my spare time, I enjoy socialising, shopping, and spending quality time with my family.


Mikaua

Mikaua

Job Title: Care Team Leader

Joined: 2022

My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.


I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!


In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.