Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps the home maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Carolyne House has a Review Score of 9.9 (9.895) out of 10, based on 50 reviews in the last 2 years. Over all time Carolyne House has 131 reviews.
Review from Brian F (Husband of Resident) published on 21 September 2016
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Dennis M (Son of Resident) published on 20 September 2016
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Overall Experience
4.0 out of 5
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Review from Sue (Daughter of Resident) published on 11 August 2016
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Iris S (Son of Resident) published on 26 May 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Marion W (Daughter of Resident) published on 18 May 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from David P (Son of Resident) published on 18 May 2016
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Overall Experience
4.0 out of 5
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Review from J A (Daughter of Resident) published on 18 May 2016
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Overall Experience
4.0 out of 5
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Review from A S (Daughter of Resident) published on 18 May 2016
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Overall Experience
4.0 out of 5
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Review from Christine (Daughter of Resident) published on 5 April 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Beverley E (Niece of Resident) published on 5 April 2016
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Wendy (Daughter of Resident) published on 17 March 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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The Review Score of 9.9 (9.895) out of 10 for Carolyne House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Carolyne House is calculated as follows: ( (535 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 590 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Carolyne House is based on 50 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 50 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Mar 2020
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Job Title: Home Manager
Joined: 2014
Welcome to Carolyne House. We are a 52-bedroom residential and nursing home. We provide a friendly and homely environment, and a high standard of care; staff can always be found with a big, welcoming smile. We have lovely, spacious gardens that our residents enjoy, especially during the summer. We also have a very homely tea room for residents to enjoy a cup of tea and snack in. We look forward to welcoming you at Carloyne House.
Job Title: Clinical Lead
Joined: 2015
My name is Maria, and I have been the RGN at Carolyne House for 9 years. I absolutely love working with people, interacting with the residents, and hearing their life stories—there’s always something valuable to learn.
I hold a Level 5 Social Care award and have many years of experience as a paediatric nurse before transitioning to working with the elderly. In my spare time, I enjoy travelling, reading, and exploring history, particularly castles.
Job Title: Clinical Lead
Joined: 2016
My name is Livia, and I’ve been an RGN at Carolyne House for 8 years. I am passionate about looking after our residents, ensuring all their needs are met, and making sure they remain comfortable and pain-free.
I was honoured to receive the award for the Best RGN at Runwood Homes, which was a great recognition of my dedication. Before joining Carolyne House, I worked as a nurse and continue to apply my experience and care in my current role. In my spare time, I enjoy reading, listening to music, and playing Candy Crush.
Job Title: Lifestyle Coordinator
Joined: 2021
Hi, I’m Charlotte, and I’ve been the Lifestyle Coordinator at Carolyne House for 3 and a half years. I really enjoy working with the team at Carolyne House, and the role offers a great level of flexibility that works well with my home life.
I was honoured to be named Staff Member of the Week and also hold a Level 3 NVQ qualification. A fun fact about me is that I’m related to Walt Disney! In my spare time, I enjoy reading, walking, and watching home DIY videos.
Job Title: Chef
Joined: 2017
Hi, I’m Gurpreet, and I’ve been the Cook at Carolyne House for 7 years. I absolutely love cooking and take great pride in preparing meals for our residents. The team here, including my manager and colleagues, is like one big happy family, and I truly enjoy being a part of it.
In my spare time, I enjoy shopping, watching TV, and, of course, continuing my passion for cooking.
Job Title: Care Assistant
Joined: 2008
My name is Michelle, and I have had the pleasure of working at Carolyne House for 16 years. Over the years, I’ve taken on many roles, including Care, Laundry Assistant, Lifestyle Coordinator, and Kitchen Assistant. I truly love everything about my job—whether it's interacting with the residents, working alongside my wonderful colleagues, or supporting my manager. In January 2024, I was honoured to receive Employee of the Month.
In my spare time, I enjoy socialising, shopping, and spending quality time with my family.
Job Title: Care Team Leader
Joined: 2022
My name is Mikaua, but most people call me Mika. I am a Care Team Leader and carer at Carolyne House, where I have been working for over a year. The most exciting part of my role is getting to know the residents, listening to their life stories, and feeling inspired by their experiences. Every day in the care home is a learning opportunity, both through the residents' stories and the unique challenges and rewards of the job.
I graduated from Far Eastern University as a medical technologist. As a child, I loved playing teacher and even had an imaginary friend who joined in my games!
In my spare time, I enjoy watching movies—especially romantic comedies, documentaries, and heartfelt stories—along with sleeping and, of course, indulging in good food.
