Abbey House Nursing Home

2 Abbey Hill, Netley Abbey, Southampton SO31 5FB
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9.8 52 Reviews
  • Abbey House Nursing Home, Southampton
Abbey House is set in beautiful grounds adjacent to Netley Abbey, against a backdrop of ancient woodland. The home is set within easy walking distance to Southampton Water and Netley Victoria Country Park. The period building and spacious grounds provide residents with the atmosphere and tranquillity of a country home.

Abbey House is a care home with nursing accommodation, offering a secure, relaxed and homely environment for both long and short stays. Care is provided to a standard of excellence which embraces the fundamental principles of good practice. Staff are responsive to individual needs and provide the appropriate degree of care to assure the highest possible quality of life within the home.

The home offers a range of accommodation options in en-suite, single, companion and garden view rooms, which are set over three floors and are accessible by three passenger lifts. The home also benefits from three lounges, an additional sun lounge and an elegant dining room.

All bedrooms are decorated to a high standard and have a nurse call point. Residents are encouraged to bring in their own furniture if they wish, as well as personal effects, to create a home-from-home.

Abbey House is registered with The Cinnamon Trust making it a pet-friendly home.

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Care Provided by Abbey House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Millennium Care Homes Ltd
  • Person in charge
  • Angie Lush (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Abbey House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,375 – £1,450
  • (these prices are only a guideline, please contact Abbey House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Abbey House Nursing Home Reviews (52)

Total of 52, showing 1-20
9.8

Abbey House Nursing Home has a Review Score of 9.8 (9.833) out of 10, based on 22 reviews in the last 2 years. Over all time Abbey House Nursing Home has 52 reviews.

Overall Experience

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Review from Doreen B (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank and congratulate the Manager and her team at Abbey House Nursing Home for looking after My Father so well after having a serious stroke in June 2020, during COVID at the age of 95. The hospital was also amazing and once he was on the mend, placed him in Abbey House Nursing Home.
My father has now been at Abbey House for 4.5 years and has just celebrated his 100th birthday (Friday 24th January), what an achievement. He would not have survived to 100th without the love, care, encouragement and support which has enabled him to use his muscles, so as to have functional independence to live and enjoy life at his new home at Abbey House. Their gardens are particularly lovely in the summer so as to be able to sit out in the sunshine. We celebrated my father's birthday on Friday 24th January in a private room at Abbey House and the team were once again amazing. I would highly recommend Abbey House Nursing Home for your loved ones.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for your lovely words about our team at Abbey House, it really means a lot for them to hear these wonderful words. We are so happy that you and your Father are happy with the care that is delivered at Abbey House, It is an absolute pleasure taking care of your Dear Father, and once again Thank you for taking the time to leave us this wonderful review.


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Review from Colin C (Husband of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been cared for at Abbey House Nursing Home for approx 3 years up to her passing. Myself and my family have been very pleased with the care and love shown to her, as well as the welcome and compassion given to our family. We would certainly recommend Abbey House for a placement.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for your kind words, it means so much for our team to see this. It was an absolute pleasure to look after your beautiful wife, we will miss you all very much.


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Review from J P (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Abbey House since May 2023 and when it became necessary for my dad to need care later that year, he was adamant that the only place he would agree to go to, was Abbey House. This was firstly of course, to be with mum, but also because he was aware how kind, friendly and caring the
staff are. Everything possible was done to accommodate them both together in a pleasant double room, and Dad soon became settled and content. He appreciates the excellent care, the delicious food, and the way his likes and dislikes are noted and acted on. Management, administration, nurses, and carers, along with kitchen, beverages, laundry, cleaning and maintenance staff, all work with dedication, to make life for residents as comfortable and homely as possible. As a twice-weekly visitor, it is notable how welcome I am always received, and made to feel part of the big family, also that I am immediately informed of any medical issues affecting either parent. Absolutely first class throughout.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for such a wonderful review. We are so happy that we can look after both Mum and Dad and that they can be together with us at Abbey House, it is so nice to receive this feedback about our team and lovely to hear that you feel part of our Abbey House family.


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Review from B L (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in in June as it became apparent that she was no longer safe to remain living semi-independently, she has a beautiful airy room, and activities are available, however, she is not a social creature and prefers to remain in her room or sit in the garden, when the weather permits, she says
the food is very good and plenty of it, care is excellent, everybody is very friendly, tea/coffee available to visitors as well as homemade cakes.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

So nice to hear that your Mum is happy with the care she is receiving at Abbey House and that your Mum is enjoying the food too. Thank you so much for taking the time to leave us such a nice review.


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Review from Jane P (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living at Abbey House for over a year now. She is very happy and so well cared for. All the staff from Nurses to Admin, to Carers, Maintenance, chefs and tea makers are all utterly delightful and my Mum loves them all! It is clear all the staff go to great lengths to make each resident
feel safe, happy, and nurtured. I couldn't ask for anything better for my precious Mum. It is clean, homely, well-staffed, bright, and welcoming with delicious home-cooked food. On my Mum's birthday last week, all the staff made a huge fuss of her all day by singing to her, giving her cards and gifts and the fabulous chef even made a fabulous 4-tier cake for her, me, and all the staff and residents to enjoy. It's the personal touches that make Abbey House so special.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for taking the time to leave us such a kind and wonderful review. We are so pleased that your lovely Mum feels safe and loved here with us at Abbey House. It is always so nice for our amazing team to see these great reviews too. We absolutely love looking after your wonderful Mum.


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Review from Rosie T (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Abbey House since January 2024. I cannot fault the care she has received since her arrival. Staff are caring and attentive, treating my mother with respect and dignity. They have ensured she is included in as many activities as possible. There is a lovely friendly atmosphere
at the home and a positive attitude. I would definitely recommend the home.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

We are really pleased that you are happy with the care your mum receives from the team at Abbey House, thank you so much for taking the time to leave this lovely review, it really means a lot to us.


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Review from Carolyn B (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved in in January she has received excellent care. There are plenty of activities going on (even if she can't remember doing them!) The staff are friendly and helpful and it is such a relief to know she is in a safe environment and being so well looked after.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for taking the time to leave us such a lovely review, we are so happy that you know Mum is being looked after and is safe with us at Abbey House.


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Review from Creswell B (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Abbey House since October 2023. I have to say the nursing home is brilliant! The staff really care about the residents and make a personal bond with (in my case) my mum. Mum is always commenting about the 'blue top' staff (the caregivers) as being excellent. I'm very happy
with my mum being in Abbey House.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for your kind words about our wonderful team, it really means a lot to them to see these wonderful reviews and to know that you are happy with the care your lovely Mum receives. We are so pleased that Mum is happy, and once again thank you for taking the time to leave us this lovely review.


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Review from J B (Sister of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression was a fresh smell of flowers and brightness. My sister's room has all her family photos on the window sill and bedside table which looks very homely, they take time in the morning to put her lipstick on and paint her nails. During the day they have exercise like catching balls and
other things like knitting and artwork. The food is first class. I can't praise everyone there enough.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for taking the time to leave us such a lovely review. We are so pleased that your sister's room is homely and comfortable for her and that your sister enjoys the activities we have on offer. Thank you again for sharing this with us.


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Review from Anthony S (Husband of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Abbey House enough for all their help and care. All staff are excellent.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for taking the time to leave a review, always means a lot to our team.


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Review from Angela W (Partner of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was moved from a hospice to Abbey House for 'care in dying'. Abbey House provided care with a capital C. Not only do they provide excellent care to the resident, but their care to family is second to none.
Our family found all the staff very professional, helpful, understanding and sympathetic.
We were comforted at every stage of a very harrowing experience.
I cannot praise Abbey House highly enough.

Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

Thank you so much for your kind and honest words, it's always so nice for the team to receive such lovely feedback. It was a pleasure to help your wonderful family in such sad times.


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Review from N J (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were extremely happy with the services and the professionalism of the staff.

Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

Thank you for taking the time to leave us this lovely review; we are pleased that you are happy.


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Review from S F (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is very happy in this nursing home, and the care she receives here is excellent.

Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

Thank you for taking the time to leave this lovely review. We are so pleased Mum is happy with us here at Abbey House.


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Review from Sian L (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in the rehab unit of Abbey House Nursing Home for several weeks during which time she was looked after very well. All staff - office, carers and nurses - are friendly and attentive and made her feel welcome. Mum had a few health issues that cropped up during her time there and
I felt happy that she was being well looked after and treated with dignity. Mum particularly liked the food so a big thank you to the chef too!

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for your lovely words about our wonderful team. We are so pleased that you and your mum were happy and looked after during your time at Abbey House. Thank you for taking the time to leave such a lovely review.


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Review from R T (Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Abbey House are very welcoming and helpful. Nothing was too much trouble. Kitchen staff catered for my allergy to cow's milk where possible. Very pleasant garden to sit in, in nice weather.

Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

Thank you for your lovely words about our great team; we are so pleased you were happy whilst you were with us at Abbey House.


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Review from R H (Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I arrived at the rehab unit, the staff made me welcome. They quickly got to know my name and always spoke to me pleasantly. The home was well looked after by all the cleaning staff. The decor was pleasant. The handyman was very quick to respond to any problems. The food was excellent,
I put on weight without trying. The carers worked extremely hard, some of the clients had dementia, all the staff spoke to every client with kindness and consideration. A very physical and demanding job. I admire anyone working in care.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you for your kind words, glad you enjoyed your stay in our rehab department, we will pass on your lovely words to our amazing team.


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Review from Susanne C (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad were residents at Abbey House for nearly a year each for end-of-life care. Dad moved into the home on 21st December 2021. At that time Mum was in a home in Portchester but we desperately wanted them to be together, the manager at Abbey House made it her mission to get them together
and eventually a month later Mum moved in and on February 17th 2022 they celebrated their 60th wedding anniversary together. I, my sister and brother and our families will be eternally grateful to the wonderful staff and management for allowing Mum and Dad to spend their final months together in a safe, comfortable and caring environment. Whilst the building and grounds are lovely it is the staff that are the biggest asset. We were always made to feel so welcome; we visited frequently which was never an issue. We felt like we were part of a bigger family. We had total confidence that they were safe and cared for with the utmost dignity. The staff, each and every one of them are amazing.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for your lovely words, we are so pleased that you and the rest of your wonderful family felt like part of our Abbey House family. We will pass on your kind words to the team. So glad that you knew Mum and Dad were safe and well looked after.


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Review from Liz K (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into the home in December 2023 and received care and attention from all members of staff. They were friendly, kind and helpful and not just to my dad but to us as well, the staff treated my dad as a human being and took the time to talk to him, not talk at him or over him, nothing was too
much trouble for them. The food was great, always a choice, plenty of activities if you were up for it. If you are looking for a home/staff that goes the extra mile, choose this one, I would certainly recommend it, a very big thank you to all the staff.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you for your lovely review and kind words about our wonderful team, it really does mean a lot to us to get such great feedback.


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Review from R C (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is lovely and has wonderful grounds that the residents can enjoy. It is very well-staffed and all can be rewarded for their care and help. They go over and beyond to make your visit an enjoyable experience. Maintaining a very high level of covid protection which is good to see and shows
how they care for their residents and staff. Excellent work.

Reply from julie lodwidge, recruitment manager at Abbey House Nursing Home

Thank you so much for your kind words about our wonderful team and for recognising our covid policy at Abbey House. We have always gone to great measures to keep our wonderful residents and staff safe, thank you once again for your understanding.


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Review from G H (Respite Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but positive things to say about my rehabilitation experience. Staff were extremely helpful and attentive and nothing was too much trouble. Regularly checking in if you have not been needing assistance. Staff have a positive attitude and encourage service users when exercising. Food and beverages
are very nice although portions are small but adequate.

Reply from Julie Lodwidge, Recruitment Manager at Abbey House Nursing Home

Thank you for your kind words, it means a lot to our staff to know that we are doing a good job.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Abbey House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Abbey House Nursing Home is calculated as follows: ( (211 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 251 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Abbey House Nursing Home

What types of Care is Abbey House Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbey House Nursing Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbey House Nursing Home have?

There are 34 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Abbey House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey House Nursing Home to the centre of Southampton?

2.8 mile(s) as the crow flies, distance by road may be significantly further.