Abbey House Nursing Home

2 Abbey Hill, Netley Abbey, Southampton SO31 5FB
Submit a Review
9.8 52 Reviews
  • Abbey House Nursing Home, Southampton
Abbey House is set in beautiful grounds adjacent to Netley Abbey, against a backdrop of ancient woodland. The home is set within easy walking distance to Southampton Water and Netley Victoria Country Park. The period building and spacious grounds provide residents with the atmosphere and tranquillity of a country home.

Abbey House is a care home with nursing accommodation, offering a secure, relaxed and homely environment for both long and short stays. Care is provided to a standard of excellence which embraces the fundamental principles of good practice. Staff are responsive to individual needs and provide the appropriate degree of care to assure the highest possible quality of life within the home.

The home offers a range of accommodation options in en-suite, single, companion and garden view rooms, which are set over three floors and are accessible by three passenger lifts. The home also benefits from three lounges, an additional sun lounge and an elegant dining room.

All bedrooms are decorated to a high standard and have a nurse call point. Residents are encouraged to bring in their own furniture if they wish, as well as personal effects, to create a home-from-home.

Abbey House is registered with The Cinnamon Trust making it a pet-friendly home.

Show Abbey House Nursing Home on the Map

Care Provided by Abbey House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Millennium Care Homes Ltd
  • Person in charge
  • Angie Lush (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Abbey House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,375 – £1,450
  • (these prices are only a guideline, please contact Abbey House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Abbey House Nursing Home Reviews (52)

Total of 52, showing 41-52
9.8

Abbey House Nursing Home has a Review Score of 9.8 (9.833) out of 10, based on 22 reviews in the last 2 years. Over all time Abbey House Nursing Home has 52 reviews.

Overall Experience

  • 46
  • 6
  • 0
  • 0
  • 0

Date Published

52
5
9
22
30

Review from Chris B (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class. No complaints. Staff and management excellent. The only problem was not with the care home but they were stuck in the middle of liaison between Adult Services (Council) Occupational Health, External Care Provider on returning home, and the Re-enablement Team. The food choice could be a
bit limited but was good quality and plentiful. Could get a hot drink/snack all hours of the day and night - better than most hotels!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Respite Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at all levels have been very caring at all levels and the service and care have been excellent. Due to personal problems, I have found them most supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been made so much easier by the care and attention of a kind and caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 weeks here I feel that I can write with a degree of care. The word 'outstanding' sums up my deliberations. Wonderful, sympathetic care from everybody. Such friendliness throughout. Nothing appears to be too much trouble - kindness personified. Food outstanding. Totally satisfied. I will never
forget the care, love and support I have received here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I V (Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I was moved to Netley I have been treated very well. All of the staff are a happy crew and nothing is too much trouble. In person, I have thanked them all for the help I receive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean P (Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid-19 there are some options I cannot comment on. Overall since coming here from hospital I have been looked after well and the physio team have helped me a lot.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met a more caring and helpful nursing and caring people ever. It will be a pleasure staying here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been very good to me all the time. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Respite Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for all care and love shown to me since I have been here. I call you all 'Angels on legs' and which I shall remember for the rest of my life. I have made many friendships too. So thank you one and all for my recovery and return to health. God bless you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John G (Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff and management are excellent and professional. Within two days of being admitted, I was able to begin walking after a serious back injury. I do not think I would have progressed as quickly had I remained in hospital. Well done to everyone at Abbey Care.

Reply from Mike Price, Business Manager at Abbey House Nursing Home

Thank you for your wonderful comments and we are glad you had a swift recovery.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Respite Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very pleasant. All the girls were as nice as 'could be'. I couldn't find anything wrong. They were all very caring and most helpful and the food was lovely. Thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Abbey House rehab has been good. No complaints. The staff carers have been good and understanding to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Abbey House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Abbey House Nursing Home is calculated as follows: ( (211 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 251 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet