At Abbotts Barton, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.
Parking is available on site at Abbotts Barton, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.
Abbotts Barton has a Review Score of 9.8 (9.751) out of 10, based on 18 reviews in the last 2 years. Over all time Abbotts Barton has 115 reviews.
Review from Mrs J (Friend of Resident) published on 11 July 2017
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5.0 out of 5
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Review from Marguerite (Friend of Resident) published on 27 June 2017
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4.0 out of 5
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Review from David B (Son of Resident) published on 16 June 2017
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4.0 out of 5
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Review from Lou L (Cousin of Resident) published on 12 June 2017
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5.0 out of 5
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Review from Josephine B (Daughter of Resident) published on 12 June 2017
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4.0 out of 5
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Review from Keith B (Resident) published on 8 June 2017
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5.0 out of 5
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Review from John W (Brother-in-law of Resident) published on 2 June 2017
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5.0 out of 5
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Review from Roger H (Nephew of Resident) published on 1 June 2017
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5.0 out of 5
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Review from D T (Son of Resident) published on 24 April 2017
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4.0 out of 5
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Review from P C (Resident) published on 12 April 2017
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Overall Experience
4.0 out of 5
Reply from Elaine Farrer, Operations Director at Abbotts Barton
Thank you for your review we regularly ask our residents about meals times and the feedback to date has been a 5.30 supper time is what the vast majority of our residents want. I am sorry if you felt this was too early for you - we also provide tasty snacks if anyone is hungry after supper.
We regards to making it a long night again we ask our residents about activities in the evening but the feedback is that most prefer to retire to their own rooms read, watch TV or listen to the radio. There are many games left available including board games, card games, jigsaw puzzles if anyone wants to something after supper in our variety of communal spaces.
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Review from Jean L (Resident) published on 3 January 2017
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5.0 out of 5
Reply from Laura Rolph, Assistant Marketing Manager at Abbotts Barton
Thank you for your kind comments and for your likelihood to recommend the home to others. Please be reassured that while we don’t employ porters, we always show new residents to their rooms and our staff will help with any heavy items. We then offer refreshments and provide a short orientation of the room such as the lights, call bell system and TV remote instructions, and talk through the welcome pack. I am sorry if you did not receive the food you have chosen – the catering staff would always be happy to make any changes. Thank you for commenting that the food was good. Regarding the chair, all our rooms are regularly deep cleaned and furniture checked. We have plenty of scope to move items and replace anything that did not suit your needs. Please also be reassured that our rooms are the same floor size but top-floor rooms may appear larger because of ceiling height and dual window aspects. A tissue box is a nice suggestion but comes into the category of sundries that we encourage residents to bring based on their own preferences. We do however provide a shopping service whereby such items are easily obtained on request. Thank you, again, for your review
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Review from John G (Husband of Resident) published on 28 November 2016
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5.0 out of 5
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Review from R H (Daughter of Resident) published on 31 October 2016
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4.0 out of 5
Reply from Elaine Farrer, Assistant Marketing Manager at Abbotts Barton
Thank you for your comments and likelihood to recommend the home to others. We appreciate your feedback. There is indeed a new Home Manager in place. The new Home Manager is a highly experienced professional devoted to ensuring a high standard of care. She was keen to meet all families of residents as soon as possible. In addition, she advised a recent relatives and residents’ meeting of a successful recruitment campaign for care staff and she is in the process of selecting candidates for a new position of Senior Nurse. She has also introduced more dedicated time for residents to speak with her as well as a daily ‘drop in’ sessions for relatives. She is happy to make time to help with any queries and is actively involved in ensuring care reviews are completed with families and residents alike. The Home Manager and her Clinical Lead have both personally supported your loved one recently and he has expressed his appreciation of all the care given. Regarding the wider staffing at Abbotts Barton, please be aware that our staffing levels are acknowledged as being among the best in the care sector and there are no staff shortages at the home. Thank you again for your review.
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Review from James C (Resident) published on 18 October 2016
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5.0 out of 5
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Review from Michele R (Daughter of Resident) published on 7 October 2016
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5.0 out of 5
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Review from Sheila T (Wife of Resident) published on 3 October 2016
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Overall Experience
5.0 out of 5
Reply from Elaine Farrer, Assistant Marketing Manager at Abbotts Barton
"Thank you for your comments about the high standards of care at Abbotts Barton. We are pleased you feel the general quality of care is excellent and you would be extremely likely to recommend the home to others. You mention the amount of spoon-feeding your husband receives given his difficulties in swallowing after a stroke. Please be reassured we follow a full nutritional assessment for every respite care resident every time they come and stay with us. Where they are recommended to have a puree or mashable diet, our staff are fully trained and knowledgeable about how to provide it. Regarding taste and flavour, this is something that of course varies from person to person but I understand the Home Manager has spoken with you so we can better meet your husband’s needs. Our chefs are also available to discuss menu choices. Thank you, again, for your review.”
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Review from Janet C (Niece of Resident) published on 29 September 2016
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5.0 out of 5
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Review from Claire F (Daughter of Resident) published on 27 September 2016
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4.0 out of 5
Reply from Elaine Farrer, Operations Director at Abbotts Barton
"Thank you for taking the time to tell us about your mother’s recent experience at Abbotts Barton. The feedback is very valuable to us. As you indicate, we have a newly appointed Home Manager in place. In fact, in her previous role, she was the person who admitted your mother, met her at the home and carried out her pre-assessment. I am sorry you felt there were some communications issues during the initial period of your mother’s residency before the Manager’s appointment was confirmed. We certainly did our best to ensure a smooth handover during this time and we always strive for continual communication between staff, resident's and families. Contrary to your perception, we actively encourage our staff to express their own concerns on any aspect of care or life in the home. I know the new Manager is already working closely with you to ensure your mother has a happy and comfortable stay at Abbotts Barton. She is meeting with you to discuss and resolve any questions you may have. Thank you once again for your review.”
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Review from Syd B (Resident) assisted by family/friend published on 23 September 2016
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4.0 out of 5
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Review from Charles H (Son of Resident) published on 22 September 2016
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5.0 out of 5
The double ranking for staff reflects that all staff are at least good but many/most are excellent.
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The Review Score of 9.8 (9.751) out of 10 for Abbotts Barton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.751 for Abbotts Barton is calculated as follows: ( (173 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 209 Ratings = 4.751
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbotts Barton is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Sep 2017
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View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Home Manager
Dee leads the team at Abbotts Barton and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.
Job Title: Clinical Lead
Jane is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.
