Camberley Woods Care Home - Avery Collection
Fernhill Road, Blackwater,
Camberley
GU17 9HS
Funded Nursing Care will be applied for if nursing is required.
Camberley Woods Care Home - Avery Collection has a Review Score of 9.5 (9.516) out of 10, based on 14 reviews in the last 2 years. Over all time Camberley Woods Care Home - Avery Collection has 92 reviews.
Review from D F (Granddaughter of Resident) published on 7 January 2025
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the lovely review. We are so glad your experience with us over many years has been so rewarding. I will pass on your kind words.
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Review from Corinne F (Daughter of Resident) published on 11 December 2024
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the wonderful review. We are all so pleased that Dad is happy and settled since his move. I will be sure to pass on your kind words to all of the team looking after him.
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Review from S H (Daughter of Resident) published on 9 August 2024
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5.0 out of 5
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Review from J W (Friend of Resident) published on 2 August 2024
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the fantastic review and kind words, I will pass this review onto the team.
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Review from O W (Friend of Resident) published on 2 August 2024
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
It's great to hear that your friend is happy and enjoying life at Camberley Woods. Thank you.
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Review from Judy S (Mother of Resident) published on 23 February 2024
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Overall Experience
5.0 out of 5
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Review from E B (Daughter of Resident) published on 1 February 2024
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Overall Experience
2.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Unfortunately a very disappointing review, so to deal with the points raised by EB.
There was a price increase in January 2024 following an annual review, which was in line with inflation. This does happen every year and which after several years with us, the family would have expected. The increase was based on several inflationary factors and was not just about staff wages which at that time any increases had not been concluded.
There are no staff shortages and we are still very proud of our home's reputation for not using agency staff.
In the years Mum was with us there were never any concerns raised over her care and we were all sad to see her leave and would welcome her return at any time.
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Review from Anthony B (Resident) published on 18 December 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the kind review; we are so pleased that you are happy with everything in the home and being a part of the Camberley Woods community. Looking forward to our daily coffee afternoon.
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Review from Lynne G (Daughter of Resident) published on 10 October 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the review. Glad to hear you feel Mum is in such safe hands and that you enjoyed your meals with her during your visits. Safe trip back to Canada and hopefully see you again very soon.
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Review from Phil K (Respite Resident) published on 8 September 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the kind review Phil, and pleased mum was well looked after during her stay and that she will be returning again in October. We will ensure the odd communication glitch won't happen next time.
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Review from Martin B (Husband of Resident) published on 31 July 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Client Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the lovely review, Martin, and your kind words. Your wife was loved by us all here and will be sadly missed. We also thank you both for your time as volunteers, please come and visit us as often as you want, we would be delighted to see you.
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Review from M S (Daughter of Resident) published on 3 May 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for your lovely review of our home in Camberley. The whole team are delighted your mother has settled in well and enjoying life with us. It's always good to know that you too are extremely happy with how things have gone since her arrival.
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Review from Karen W (Daughter of Resident) published on 3 April 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the very kind and complimentary review.
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Review from Hazel F (Wife of Resident) published on 3 April 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for your kind review. We are delighted that know you are so happy with the care that your husband is receiving. We pride ourselves on the love and care we provide, so thank you again, and I will pass this on to the team.
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Review from Louise F (Daughter of Resident) published on 16 March 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Dear Louise, we are so pleased that Dad is happy and that you believe he is receiving excellent care from the nursing team. It is so nice to pass on such a positive review to all of our staff that you and the family are so pleased. I'll give a special shout-out to the kitchen for their yummy cake!
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Review from C W (Daughter of Resident) published on 9 March 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for the kind words and excellent review. We are delighted to have mum here and that you feel we have helped to make her move happy and fulfilled.
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Review from Michael E (Friend of Resident) published on 24 January 2023
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for your excellent review and kind words, Michael. We are pleased to hear that your friend is receiving the highest levels of care and you are happy with everything our home has to offer.
Best regards.
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Review from D F (Cousin of Resident) published on 16 December 2022
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for your excellent review; the entire team here are so pleased to hear that your cousin is receiving great care and that her health and well-being have improved so much since her arrival.
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Review from Brian D (Resident) assisted by family/friend published on 25 October 2022
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
Thank you for your fantastic review, Brian; it was a pleasure to have you in the home with us, albeit for a short stay. We look forward to welcoming you back in January 2023.
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Review from Irene F (Resident) published on 12 October 2022
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Overall Experience
5.0 out of 5
Reply from David Windeatt, Customer Liaison Manager at Camberley Woods Care Home - Avery Collection
So glad to hear that you are happy staying with us, and thank you for your wonderful review of the home and all of its staff.
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The Review Score of 9.5 (9.516) out of 10 for Camberley Woods Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.802 for Camberley Woods Care Home - Avery Collection is calculated as follows: ( (144 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 167 Ratings = 4.802
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.714 Points relating to the number of positive Reviews for Camberley Woods Care Home - Avery Collection is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 13 Positive Reviews ÷ 18.2 = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
I earned my Nursing degree in Portugal in 2000 and gained extensive experience working as a staff nurse in both NHS and private hospitals, followed by care homes. After moving to England in 2013, I continued as a Staff Nurse in a care home and transitioned to management in 2014 as a Deputy Manager.
I am passionate about making a positive impact on people’s lives and passing that passion to my residents, their families, and my team at Camberley Woods Care Home. Our home combines exceptional care, wonderful residents, and a welcoming environment, and I take great pride in the work my team and I do to improve the quality of life for our residents.
Job Title: Client Liaison Manager
I am delighted to have joined Signature Care Homes in my role as a Customer Liaison Manager at Signature at Camberley. I have come from a background of customer service, and very much look forward to utilising these skills in a care home environment, offering support to prospective new residents and their families, as they search for a new lifestyle and peace of mind in their surroundings, supported by the best team of caring and dedicated staff.
Job Title: Acitivities Coordinator
I joined in 2018 as an activities assistant, I quickly came to love being able to brighten peoples day through finding and providing meaningful activities. I have since started my new role as the Activities Coordinator where I now organise and manage all the weekly and special monthly events for our residents and truly enjoy my job here. Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and activities.
Job Title: Head Housekeeper
I have been working here for over 16 years. Our residents are one of a kind and I take great pride in ensuring everyone is in a clean, safe and happy environment. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience.
Job Title: Home Administrator
Having joined the team in 2018 as home administrator I am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after from the reception team. I love the interaction with the residents and helping the team make this a happy home.
