Camberley Woods Care Home - Avery Collection

Fernhill Road, Blackwater, Camberley GU17 9HS
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9.5 92 Reviews
  • Camberley Woods Care Home - Avery Collection, Camberley
Camberley Woods Care Home stands out in Surrey with its high-quality furnishings indoors and serene gardens outdoors. Renowned for its top-notch nursing care, the home also offers residential care, dementia care and sought-after short-term respite care breaks.

Choose from various beautifully decorated rooms, including studio, one-bed, and two-bed suites, all equipped with ensuite facilities and ample space for personalisation.

Camberley Woods Care Home is characterised by its bright and spacious rooms, especially the communal lounge and dining areas where residents spend much of their time. The expansive windows bring in natural light, enhancing the atmosphere regardless of the weather. The home provides a range of entertainment options throughout the day, from enjoying a game of pool in the bar to gardening on the grounds or watching a favourite film in the cinema.

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Care Provided by Camberley Woods Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Noelia Fernandes (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Camberley Woods Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Funded Nursing Care will be applied for if nursing is required.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Camberley Woods Care Home - Avery Collection Reviews (92)

Total of 92, showing 41-60
9.5

Camberley Woods Care Home - Avery Collection has a Review Score of 9.5 (9.516) out of 10, based on 14 reviews in the last 2 years. Over all time Camberley Woods Care Home - Avery Collection has 92 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Lindy S (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Gracewell’s Camberley since Autumn 2019. He has vascular dementia which is progressing and had been living in his own bungalow before he moved to Gracewell’s.
The care and attention he has been given since he became a resident has been excellent. The nursing, carer and
support team are amazing and keep in close contact with me.
They’ve worked hard to gain Dad’s trust and when I visit or Facetime him I can see that he’s comfortable and relaxed and is being given high-quality food and the best of professional care.
Amazingly, they’ve kept Covid-free during these difficult months. Well done team!
My dad is very important to me and knowing that he’s safe and is living in an environment that is reminiscent of a luxury hotel means that I know that I’m making the right decisions for him.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Gracewell of Camberley appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your father has settled in well.


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Review from Susan H (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Gracewell of Camberley, I was unsure. I felt it was too big and therefore impersonal for my father. How wrong I was! He moved in just before Christmas 2018, he has been made to feel so welcome by all staff. The care he receives is second to none. My reservations about it being
too big were completely wrong.
Alongside his fantastic care he receives, Gracewell also offers great entertainment and activities to keep the residents busy, if they want.
It was a difficult decision to put my father into a care home but I know he is well looked after by a fantastic team of caring, friendly and professional staff.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Our activities team here at Gracewell of Camberley have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.


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Review from Stephen C (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Gracewell for over 4 years. The staff at Gracewell are caring, conscientious, and thoroughly professional in their day to day tasks with her. She is treated with compassion, dignity and respect and nothing is too much trouble for them, however busy they may be. We are
kept up to date throughout with any issues that may occur and informed of what actions are going to be put in place. It is a great comfort to my family and I, that the care my mother receives is down to the management, nurses and carers who provide such a peaceful , but fun environment.
Furthermore, I would not hesitate if asked, to recommend Gracewell to any potential relatives who were looking for care for a loved one, as they have maintained a very high standard of care on all levels throughout my mothers time there.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

At Gracewell of Camberley our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from N B (Husband of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of the home for over 20-months. She has advanced Alzheimer's and is wheelchair-bound. I have found all the staff caring, friendly and professional in the way they deal with my wife's needs. The rooms are kept clean, tidy and are of a reasonable size. The laundry services
are very good, as are the restaurants, food and services. When you enter the home, you are met by a light, bright reception area. All the management offices are located here, which is ideal. The reception staff are friendly and knowledgeable. All the staff work as a team, which is important. The only gripe is the car park is not really large enough.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Here at Gracewell of Camberley we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Brenda D (Daughter of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my father is tailored to his needs and wishes. Changes are needed from time to time and this has been well managed. Both he and I are very happy with the surroundings, the staff and the activities which are laid on. As a family member, I appreciate the freedom to visit at anytime
day or night. All staff get to know and understand the residents and I also appreciate that my father's carers have got to know me too.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Gracewell of Camberley appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your father has settled in well.


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Review from K S (Daughter of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care and attitude of the care and activities staff that I've met.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Here at Gracewell of Camberley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from Jennifer C (Daughter of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Gracewell for three years. The whole time she has been there she has been treated by all the staff with the utmost kindness, dignity and respect. She is very well cared for. Always clean and appropriately dressed with matching jewellery.
Her room and en-suite is always
immaculate and her clothes well laundered. The home itself is beautifully clean and welcoming.
The food is freshly cooked and appetising and there are always plenty of snacks around. There are plenty of activities for the residents as Gracewell have their own activities team. Visitors are always welcome to join in as well. The staff look after all the family as well as my mum. They always phone if there is anything to report. Communication with Gracewell is excellent. My mum is very happy there. It is a very happy place.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Gracewell of Camberley appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.


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Review from Wendy S (Daughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum who lives in Gracewell of Camberley. I knocked her door gently and entered her room and realised she was in her bathroom with a carer. I didn’t want to disturb them so I sat on a chair quietly to wait and I was fully aware that they didn’t know I was there. I could hear the carer talking
to Mum, obviously trying to encourage her to wash and dress. I was overwhelmed by the compassion that this carer showed to my mum who is in the advanced stages of dementia. I could hear this carer gently encouraging, not rushing, using positive language and even softly singing to her. I was blown away. Yes, all staff without exception are fantastic and patient and always have time to stop for a few minutes to show love and tenderness even though they are so busy but this particular carer in my opinion at that time was exceptional. Thank you so much to all the staff there, especially this carer.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Camberley. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Karen C (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was in Gracewell for 3 months with advanced Dementia. She got upset a lot and didn't know where she was. She could never find her way back to her room, as the corridors were so long, with the lounges right at the end of the corridors, so she was constantly found walking up and down. She soon
became very aggressive which the staff were not able to cope with. She harmed herself as well as others. Due to their policies there, they were unable to give mum any medication that would help to calm her down. She just got worse and worse, which was extremely stressful to watch. Her personal care got less and less because it was almost impossible to do, until one day they asked us to leave. Eventually, we found another home that can look after her and can give her appropriate medication, adjusting it when needed. She is much happier and in a much better place for her level of dementia. I would therefore not recommend Gracewell for anyone with advanced dementia.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

We’re sorry to hear that you have not always had a positive experience at Gracewell of Camberley. The health and wellbeing of our residents is our number one priority and we take all feedback very seriously. If you wish to discuss this in any more detail please contact myself or one of the management team so that we can address any issues you may of had during your mothers stay.


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Review from L C (Resident) assisted by family/friend published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, quiet room, but nice busy cafe and activities for meeting people and joining in. Staff are friendly and create a pleasant atmosphere.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Here at Gracewell of Camberley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from H A (Next of Kin) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Camberley staff are very focused on the wellbeing of all the residents. They are always putting into practice new ideas to keep residents entertained and most importantly seem to be very concerned about the good care of each person. My next of kin is very happy at Gracewell and says he
feels safe and secure. I am amazed at the effort that is put into making it a great environment for all.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Here at Gracewell of Camberley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from J H (Nephew of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and nurses at Gracewell helpful and friendly.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Here at Gracewell of Camberley, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from R H (Resident) assisted by family/friend published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They always take care of my needs at Gracewell.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have has settled in so well to Gracewell of Camberley. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from J P (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate in recommending Gracewell of Camberley. The staff are friendly and professional with a very caring nature. The facilities are first class. I can't fault any of the care my elderly mother has received.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Jane C (Daughter-in-law of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last five weeks of her life at Gracewell of Camberley. She was surrounded by compassion and treated with dignity. Everyone that we came into contact with was very friendly, helpful and we couldn't have asked for anything more. My mother-in-law had her final birthday here and
the home did their utmost to make sure that this was celebrated in the way we wished. I cannot praise everyone at the home highly enough as they made us all feel part of an extended family. Thank you from the bottom of our hearts.

Reply from Girlie Braga, General Manager at Camberley Woods Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from J U (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always there for residents and their families. I would particularly like to say thank you to the excellent nursing staff during my mother's recent illness.
We are very pleased we found this place for Mum.
Thank you.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Rose S (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been looked after for the last few months and I cannot thank the staff enough for their care.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Tim R (Son of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Gracewell of Camberley for my mother and were very glad that we did. The facilities are excellent, food is superb and the organisation into 'boulevards' is inspired. But all of these matter for nought if the staff are not up to the task. Every member of staff we interacted with here were
exceptional.


Mum felt 'lucky' to be at Gracewell and couldn't say enough about how 'marvellous' everything was whilst she could. From our perspective, it removed the worry and we knew she was well cared for at every stage and content.


The staff treated Mum with dignity and were excellent at communication with us. It was a compassionate, joined up service and she passed well in their care. We could not have wished for better.


Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Paul V (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's stay, I have been impressed with the high standard of Gracewell. Whenever I checked with her, mum was always happy with the care she received. As the end of her life approached and she became less capable, the carers treated her with dignity and respect. I highly recommend Gracewell
on the basis of our experience.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.


Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Camberley Team


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Review from Heather H (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Gracewell of Camberley have been exceptional. My mother died in their care on July 15th and I was both impressed and comforted by their sensitive handling of the situation.


She had been hurt and scared (due to her previous care home experience at another facility) when she came into

the care of Gracewell and it took time to gain her trust - which they did within 3 weeks and I could see her relax and trust them. The care was stellar and we are very grateful to all of the staff.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Camberley Woods Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Camberley Woods Care Home - Avery Collection is calculated as follows: ( (144 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 167 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for Camberley Woods Care Home - Avery Collection is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 13 Positive Reviews ÷ 18.2 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (5)

Noelia

Noelia Fernandes

Job Title: General Manager

Joined: 2024

I earned my Nursing degree in Portugal in 2000 and gained extensive experience working as a staff nurse in both NHS and private hospitals, followed by care homes. After moving to England in 2013, I continued as a Staff Nurse in a care home and transitioned to management in 2014 as a Deputy Manager.


I am passionate about making a positive impact on people’s lives and passing that passion to my residents, their families, and my team at Camberley Woods Care Home. Our home combines exceptional care, wonderful residents, and a welcoming environment, and I take great pride in the work my team and I do to improve the quality of life for our residents.


David

David Windeatt

Job Title: Client Liaison Manager

I am delighted to have joined Signature Care Homes in my role as a Customer Liaison Manager at Signature at Camberley. I have come from a background of customer service, and very much look forward to utilising these skills in a care home environment, offering support to prospective new residents and their families, as they search for a new lifestyle and peace of mind in their surroundings, supported by the best team of caring and dedicated staff.


Lia

Lia Thompson

Job Title: Acitivities Coordinator

I joined in 2018 as an activities assistant, I quickly came to love being able to brighten peoples day through finding and providing meaningful activities. I have since started my new role as the Activities Coordinator where I now organise and manage all the weekly and special monthly events for our residents and truly enjoy my job here. Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and activities.


Angela

Angela Biggs

Job Title: Head Housekeeper

I have been working here for over 16 years. Our residents are one of a kind and I take great pride in ensuring everyone is in a clean, safe and happy environment. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience.


Julie

Julie Spalding

Job Title: Home Administrator

Having joined the team in 2018 as home administrator I am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after from the reception team. I love the interaction with the residents and helping the team make this a happy home.