Camberley Woods Care Home - Avery Collection

Fernhill Road, Blackwater, Camberley GU17 9HS
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9.4 92 Reviews
Camberley Woods Care Home stands out in Surrey with its high-quality furnishings indoors and serene gardens outdoors. Renowned for its top-notch nursing care, the home also offers residential care, dementia care and sought-after short-term respite care breaks.

Choose from various beautifully decorated rooms, including studio, one-bed, and two-bed suites, all equipped with ensuite facilities and ample space for personalisation.

Camberley Woods Care Home is characterised by its bright and spacious rooms, especially the communal lounge and dining areas where residents spend much of their time. The expansive windows bring in natural light, enhancing the atmosphere regardless of the weather. The home provides a range of entertainment options throughout the day, from enjoying a game of pool in the bar to gardening on the grounds or watching a favourite film in the cinema.
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Care Provided by Camberley Woods Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Noelia Fernandes (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Camberley Woods Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Funded Nursing Care will be applied for if nursing is required.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Camberley Woods Care Home - Avery Collection Reviews (92)

Total of 92, showing 61-80
9.4

Camberley Woods Care Home - Avery Collection has a Review Score of 9.4 (9.380) out of 10, based on 12 reviews in the last 2 years. Over all time Camberley Woods Care Home - Avery Collection has 92 reviews.

Overall Experience

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Review from Lesley P (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Gracewell together in March 2018 after both developing dementia and no longer able to cope safely with everyday life.
We knew straight away that it was a special place! Every care was taken to help them settle in, find out their personal likes and dislikes and to help make their
room their own.
The staff are always helpful and friendly, and nothing is ever too much trouble.
My parents already feel very much at home here - their mood has lifted and they seem more like their old selves.
They are never short of company and stimulating things to do - the entertainments programme is very varied and well thought out, ranging from concerts and quizzes to cocktail parties and barbecues in the garden!
The food is healthy and delicious.
It's wonderful to be able to call in and spend time relaxing with them over afternoon tea or a drink in the 'pub', knowing that everything else is taken care of.
Truly a special place.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Janette B (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Gracewell for six years.
During that time I could not have wished for a better home for mum.
The quality of the accommodation was fabulous and the care provided by staff was excellent.
It was a comfort to know that mum was in a beautiful, safe and calm home.
I would completely
recommend Gracewell.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Joan R (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this establishment is beyond expectation. The staff are attentive, professional and kind. Care is excellent.
The introduction of the 'pub' is innovative and brilliant.
My husband has met new men friends there, he loves to relax with a drink and chat to people, just like he's a normal person.
It has made a huge difference to his social opportunities.
I am grateful for all the efforts made to help him feel at home.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Stephen T (Son of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident for about two and a half years and received great care from all the staff. The residential home was run in a very professional manner and the staff were great.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Mick L (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a great afternoon with the resident in the newly opened Camberley. We played pool and watched cricket on T.V.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Camberley Team


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Review from A B (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell of Camberley is a warm caring environment although my mother suffered from advanced Alzheimer's she responded well to all the carers and nurses. Our whole family was welcomed into the home so we could be with mum whenever we wanted. The management were compassionate and efficient with handling
all the practicalities. We wouldn't hesitate to recommend the Gracewell of Camberley home.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Clifford M (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as my sister and I are aware our mother was very well cared for. The staff were excellent always treated her well. They were also very supportive to our family. We can't thank you enough.

Reply from Marketing, Marketing at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Marion R (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been a resident at Gracewell for three and a half weeks but already I know that he is comfortable and safe. It is a tremendous relief to know that he is being looked after by such dedicated and caring staff. It was a wrench to have to put him into a care home after 58 years of marriage
but he kept falling and finally was unable to stand on his own. However, Gracewell is proving to be a very sound choice.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Janet M (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place - Mum came in at short notice in June 2017. She has come on leaps and bounds all down to the most caring, considerate, professional staff at Camberley. She loves them all and not a day goes by without her saying how lovely it is there. God Bless you all.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are so proud that you feel this way in your review.
The Gracewell of Camberley Team.


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Review from Linzi C (Granddaughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home with a very welcoming atmosphere. Plenty of staff always on hand. All staff have a polite nature to them. Would recommend this care home to someone.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Derek P (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the staff and facilities. Extremely good.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Gordon M (Son-in-law of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care assistant bleepers ideally should be on vibrate if optional as when visiting this causes anxiety to residents making conversations very difficult (public areas e.g dining room)

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from L B (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. The staff address any problems promptly. Food excellent. The staff are pleasant and friendly.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from G S (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Light, bright environment with friendly, caring staff.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Nicki M (Partner of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Camberley is a brilliant place.


I have recommended to all my friends with old mums and dads. All visitors we have are very pleased with the place.


Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Lyn G (Mother of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is all so very kind to my son. It's lovely to come in and see him with a smile.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberely Team


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Review from Helen M (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the kindness and care given to my Mum during the last few years of her life. She was dependent on others for everything and the staff were excellent in looking after her. Mum's room was also bright and comfortable and the home was a lovely place for her to spend her last years.

Reply from Marketing, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of xxx Team


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Review from C J (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a wonderful care home.
First class - everyone is so caring.
They look after our mum perfectly as they did to my late mother in law who was in Abercorn House.
A lovely home - it does not feel like a care home.
Perfect in every way.
All staff are amazing.

Reply from Sunrise Team, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Avril M (Mother-in-law of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day our daughter in law arrived into your care, until her very last day, she was treated with total care and extreme dignity in all aspects.
Whenever a question was needed to be answered, there was always someone there for both her and her family.
The whole family would endorse our words
that if ever there was a care home to be proud of, Gracewell Camberley was/is that home.

Reply from Lewis Sluman, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Elizabeth W (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Gracewell of Camberley for 4 years. She has and is, loving the most excellent care. She is not easy, the carers are patient and kind. The nursing staff are vigilant and caring, my sister and I would not hesitate to recognise anyone looking for care facilities for their
family.

Reply from Lewis Sluman, Digital Marketing Executive at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Camberley Woods Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Camberley Woods Care Home - Avery Collection is calculated as follows: ( (121 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 143 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.604 Points relating to the number of positive Reviews for Camberley Woods Care Home - Avery Collection is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 11 Positive Reviews ÷ 18.2 = 0.604

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Avery Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Avery Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Avery Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (5)

Noelia

Noelia Fernandes

Job Title: General Manager

Joined: 2024

I earned my Nursing degree in Portugal in 2000 and gained extensive experience working as a staff nurse in both NHS and private hospitals, followed by care homes. After moving to England in 2013, I continued as a Staff Nurse in a care home and transitioned to management in 2014 as a Deputy Manager.

I am passionate about making a positive impact on people’s lives and passing that passion to my residents, their families, and my team at Camberley Woods Care Home. Our home combines exceptional care, wonderful residents, and a welcoming environment, and I take great pride in the work my team and I do to improve the quality of life for our residents.

... Read more
David

David Windeatt

Job Title: Client Liaison Manager

I am delighted to have joined Signature Care Homes in my role as a Customer Liaison Manager at Signature at Camberley. I have come from a background of customer service, and very much look forward to utilising these skills in a care home environment, offering support to prospective new residents and their families, as they search for a new lifestyle and peace of mind in their surroundings, supported by the best team of caring and dedicated staff.

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Lia

Lia Thompson

Job Title: Acitivities Coordinator

I joined in 2018 as an activities assistant, I quickly came to love being able to brighten peoples day through finding and providing meaningful activities. I have since started my new role as the Activities Coordinator where I now organise and manage all the weekly and special monthly events for our residents and truly enjoy my job here. Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and activities.

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Angela

Angela Biggs

Job Title: Head Housekeeper

I have been working here for over 16 years. Our residents are one of a kind and I take great pride in ensuring everyone is in a clean, safe and happy environment. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience.

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Julie

Julie Spalding

Job Title: Home Administrator

Having joined the team in 2018 as home administrator I am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after from the reception team. I love the interaction with the residents and helping the team make this a happy home.

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